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5 Fast Tips Turn Online Searchers Into Offline Shoppers

5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

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Page 1: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

5 Fast TipsTurn Online Searchers Into Offline Shoppers

Page 2: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Local Marketing Hub | SweetIQ

Helping Brands understand the performance of their physical stores online,

execute local marketing campaigns and measure their offline, in-store impact.

Page 3: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

The Ecosystem will Ignore You

Page 4: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

ACCURACY

Is Key

Page 6: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Accuracy across listings is key

your customers are on a discovery journey.

GIVE THEM A COMPASS.

Page 7: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Local content reinforces your online citations

Make sure your NAPs are in order

Name, Address, Phone number

Ensure your listings have accurate

information to attract more customers

i.e. hour of operations, website info, photos, etc.

TIP #1 | ACCURACY LISTINGS Is Key

Page 8: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Tip #2: Monitor Your Online Reputation

MANAGE

Your Online

Reputation

Page 9: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Monitor. Respond. Solicit.

there is only one thing in life

worse than being talked about,

AND THAT IS NOT

BEING TALKED ABOUT.—OSCAR WILDE

Page 10: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

72% of shoppers are influenced

by ratings and reviews

Know what customers are

saying about your business

TIP #2 | MANAGE Your Online Reputation

Search Engine Land

Page 11: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

An appropriate response to a bad

review increases overall

perception.

Transform your best clients into

brand ambassadors with the right

Review Solicitation tool.

TIP #2 | MANAGE Your Online Reputation

Page 12: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

TRACK CLICKS

Driving Consumers

to Your Stores

Page 13: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

if you build it online,

THEY WILL COME.

Page 14: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Clicks = Action = Intent

Clicks to call, clicks for direction, and

clicks to your website are the clearest

indicators of intent

Get a clear understanding of how many

searches are converting into in-store

customers.

TIP #3 | TRACK CLICKS Driving Consumers to Your Stores

Page 15: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Tip #4: Be found where it matters: Get Your Google In Order

BE FOUND WHERE IT MATTERS:

Get Your Google

In Order

Page 16: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM
Page 17: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Make sure your GMB listings are

verified

Upload pictures that reflect your

business. It’s your “face” on the web

Make sure your location pin is

correctly placed

TIP #4 | GET FOUND WHERE IT MATTERS

Get Your Google in Order

Page 18: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Tip #5: Build experiences for your customers to share with their networks.

BUILD SHAREABLE

Experiences For

Your Customers

Page 19: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Searching, Snapping and Liking

you are here.

WHERE ARE YOUR

CUSTOMERS?

Page 20: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Generation Z has a purchasing

power of $44 billion, and prefers

brick and mortar to online shopping.

BINGO!

Ever heard of Social Proof? Mobile

users, taking selfies and applying

Geofilters or GeoTags with your

locations is what gets the ball rolling

when it comes to peer-validation.

TIP #5 | BUILD SHAREABLE

Experiences For Your Customers

Forbes.comIndustry IQ

Page 21: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Starbucks Unicorn Frappuccino

Create novel experiences

that align with their interests

and values.

Offer share-worthy

moments to blast on their

networks.

Page 22: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

1. Accurate listings are key.

2. Manage your Online Reputation.

3. Track clicks driving consumers to your stores.

4. Get Your Google In Order.

5. Create an in-store experience they share with

their networks.

Your Five Fast Tips

Page 23: 5 Fast Tips - Store Conference · 2019-12-16 · 5 Fast Tips Turn Online Searchers Into Offline Shoppers. Local Marketing Hub ... your customers are on a discovery journey. GIVE THEM

Thank You

Brad Wing

VP Partnerships & Platform

[email protected]

1-888-573-5228 ext. 809