5- Emotional Intelligence (1)

7/25/2019 5- Emotional Intelligence (1)

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Dr. Daisy ChauhanAssociate ProfessorManagement Development Institute, Gurgaon

[email protected]


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EI is the ability to handle stresses o modern

wor#place which may be actually moreimportant

than intellectual competency o employees.It is an aggregate o abilities, s#ills, and

competencies that represent collection o

#nowledge used to cope up with liee$ectively i.e.

practical intelligence.

%bility to manage emotions in one!s sel andin others


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The "New Yardstick"&e are aced with 'ncertainty, ambiguity and

crisis on a regular basis.

In these situations it is Emotional Intelligencewhich helps more than Intelligence.

How we handle ourselves and each other

goes beyond intellectual ability and technical

s#ills It ocuses on personal (ualities such as

initiative, empathy, adaptability,persuasiveness.


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)ignifcance o EI

EI contributes to personal and proessional

e$ectiveness.Enhancing EI can improve interpersonal

relations

EI can help in leading by in*uencing and using

your persuasive s#ills


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1rom 1eelings to

%ction)el %wareness )el %cceptance)el %cceptance )el 2egulation3Management

)el 2egulation 4houghtul %ction rather

than impulsive action

Res&onding rather than Rea$ting

#'areness o( others (eelings Res&onding a&&ro&riatel)

Re*e$ting on earlier e+&erien$es (or Corre$tive#$tion


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,- I!TR#PERS!#L

.- I!TERPERS!#L

/- #D#PT#BILIT0

1- STRESS M#!#%EME!T2- %E!ER#L ST#TE F MI!D


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% person with high emotional intelligence canmanage

his or her own impulses, communicate with

otherse$ectively, manage change well, solve

problems and deal

appropriately with situations and people.

4hey also have empathy, remain optimisticeven in the

ace o adversity.

4his 5clarity5 in thin#ing and 5composure5 instressul


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6ow EI 6elps in DecisionMa#ing Logi$ 3 Feelings 4 %oodDe$isions

1eelings help us to7

Direct our attention to highly important things

8e *e"ible, and widen our points o view

8e creative and aware o opportunities thatsurround us

Ma#e choices between competing options


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Implications o EI

Ph)si$al 5ealth: 4he ability to ta#e care o our healthand especially to manage our stress, which has an

incredible impact on our overall wellness, is heavily tied

to our emotional intelligence. ;nly by being aware oour emotional state and our reactions to stress in ourlives can we hope to manage stress and maintain good

health.

Mental 6ell7Being: Emotional intelligence a$ects our

attitude and outloo# on lie. It can also help to alleviatean"iety and avoid depression and mood swings. % highlevel o emotional intelligence directly correlates to apositive attitude and happier outloo# on lie.


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Implications o EI

Relationshi&s: 8y better understanding andmanaging our emotions, we are better able tocommunicate our eelings in a more constructive

way.'nderstanding the needs, eelings, and responses

o those we care about leads to stronger and moreulflling relationships.

Con*i$t Resolution: &hen we can discernpeople!s emotions and empathie with theirperspective, it!s much easier to resolve con*icts.&e are also better at negotiation.


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Implications o EIPer(orman$e at 'or8-EI can help you deal with

comple"ities o the wor#place, lead and motivateothers, and e"cel in your career.

Many companies now view emotional intelligence as

being as important as technical ability and re(uire E+testing beore hiring.

Su$$ess: 6igher emotional intelligence helps us tobe remain internally motivated, can reduce

procrastination, increase sel


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Implications o EILeadershi&: 4he ability to understand what

motivates others helps build stronger bonds withothers in the wor#place. 4hereore it inevitablyma#es those with higher EI better leaders.

%n e$ective leader can recognie what the needso his people are, so that those needs can be met

in a way that encourages higher perormance andwor#er satisaction.


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2ole o EIEI helps in ta#ing ownership or your eelings.

EI helps in analysing the cause o eelings.

EI helps in avoiding impulsive action.

EI helps in loo#ing at longG.


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,-I!TR#PERS!#L"

4his subscale o EI assess the inner sel. 4heseindividuals

are in touch with their eelings, eel good aboutthemselves

and eel positive about their lives. 4here are able toe"press

their eelings, independent, strong, confdent inconveying

their ideas and belies. 4his component o EI has 1ivesubscales7

? ES 4 Emotional sel( a'areness

? #S 4 #ssertiveness

? SR 4 Sel(7regard? 4 7


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.-I!TERPERS!#L"

4his taps interpersonal s#ills and unctioning. 4hisdomain

signiy responsible and dependable individuals whohave

good social s#ills : they understand, interact and relatewell

with others. 4hese people unction well in positionsthat

re(uire interacting with others and team wor#. 4his

component o EI has three subscales7

? EM 4 Em&ath)? 4


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/-#D#PT#BILIT0"

4his subscale represents how successully one is ableto cope

up with environment demands by e$ectively siing up!and

dealing with problematic situations. Individuals are7

*e"ible, realistic, and e$ective in understanding the

problematic situations and arriving at ade(uate

solution. 6ighscores indicate that people who can generally fnd good

ways

o dealing with everyday diAculties.4his has three

subscales7? 4


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B. STRESS M#!#%EME!T "

4his subscale measures how strongly individuals areable to

withstand stress without alling apart, or losing control.4hey

are generally7 calm, rarely impulsive, and wor# wellunder

pressure. 4hey can handle tas#s that are stressul oran"iety

provo#ing or that involves an element o danger. It hastwo

subscales7

? 4


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C. %E!ER#L MD "

4his subscale measures one!s ability to enoy lieas well as one!s outloo# on lie and overall eelingo contentment. It indicates cheerulness, positiveorientation, helpulness. 4his attribute is an

in*uential motivational component in problemsolving and stress tolerance. It has two subscales7

? 5# 4 5a&&iness

? P 4 &timism


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D li i h Di;


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Dealing 'ith Di;erentSituations

ou have learnt that you have been ignoredor a promotion by the management or which

you were eligible. ;ne o your uniors hasbeen promoted in your place. ou are upsetand rustrated. &hat do you doF

Imagine you are an insurance salesperson

approaching prospective clients to purchaseinsurance policies. % doen people in a rowhave shut the door on your ace and you areeeling rustrated. &hat will you doF


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ou are a general manager o a large productioncompany. >e"t wee# there is a 8oard Meeting andyour department is e"pected to prepare the annualreport. ou get a call rom one o the productionunits in another state that there is a stri#e and your

presence is urgently re(uired to negotiate with theunion. ou delegate the responsibility to yourassistant general manager to get the reportprepared or the 8oard Meeting in time and leave

the city. &hen you return you are surprised to fndthat your assistant general manager has notprepared the report and the board meeting isschedule or the ne"t day. &hat do you doF


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PleasantUnpleasant

High

FEELI!%

Low

E!ER%0

4he Impact o Emotions at

wor#


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IDENTIFY

UNDERSTAND

REFLECT

MANAGE

6hat emotions are)ou< and otherss emotions=

Emotional Intelligence is a measure of how well we deal

with emotional issues


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Gender Di$erencesF

&omen tend to be more aware o theiremotions, show more empathy and areadept interpersonally.

Men tend to be more sel


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STEPS T IMPRVE EQ

2egulate your anger and resentment

%void the tendency to react immediately

Kisten rom others perspective

%void the tendency to be pre4DL.


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Ste&s to Im&rove EQ

%ccept your mista#es withoutfnding e"cuses

Di$erentiate between %rgumentand Discussion

;$er your view point without

being o$ensive4ry to overcome mindset.


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Di;eren$e :et'een Dis$ussion and#rgument

#n #rgument thro's 5eat a dis$ussionthro's LI%5T-

#n argument stems (rom Ego and a $losedmind a dis$ussion $omes (rom an PE!

MI!D-

#n argument is an e+$hange o( Ignoran$eaDis$ussion is an e+$hange o( !6LED%E-

#n argument is an e+&ression o( Tem&er adis$ussion is an e+&ression o( L%IC-

#n argument tries to &rove 6ho is right adis$ussion tries to &rove 65#Tis right-


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)ignifcance o EI7

)ome 2esearch 1indings

6ay Group study o BB 1ortune C--

companies ound that salespeople with highE+ produced twice the revenue o those with

average or below average scores.

In another study, technical programmers

demonstrating the top - percent o emotionalintelligence competency were developingsotware three times aster than those with

lower competency.


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)ignifcance o EI

% 1ortune C-- company in fnancial servicesproved that their high E+ salespeople produced

/ percent more than the lower E+salespeople.

;ne recent study conducted by a Dallascorporation measured that the productivitydi$erence between their low scoring emotionalintelligence employees and their high scoringemotional intelligence employees was - times.


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)ignifcance o EI

% 4e"as


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)ignifcance o EI

4alent)mart tested emotional intelligencealongside

HH other important wor#place s#ills, andound that emotional intelligence is thestrongest predictor o perormance, e"plaininga ull C/ o success in all types o obs.

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5- Emotional Intelligence (1)