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Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin

Chapter 5

Coaching

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Coaching: The Day-to-Day Work of Great Managers

• The importance and challenge of coaching

• Coaching vs. Mentoring

• Managing perceptions of fairness

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Managing Perceptions of Fairness

• Use a fair, defined process

• Distribute rewards and resources fairly

• Demonstrate respect

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The Performance Management Cycle

• Choose the right people for the right job

• Set clear expectations

• Observe and assess performance

• Provide consistent and constructive feedback

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Selection is Prediction

• Future job performance

• Future person-organization fit

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The Steps to a Great Hire

1. Clarify the job content

2. Establish a process

3. Decide the methods and assess

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Step 1: Clarify the Context

• Job analysis

• Job description

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Employment Law Basics

• Keep it job related

• Treat all candidates the same

• Use valid tests

• Don’t discriminate

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Step 2: Establish a Process

• Standardize it

• Get others involved

• Provide a realistic job preview

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Step 3: Decide the Methods & Assess

• Use different methods for different jobs

• Collect multiple pieces of data before drawing conclusions

• Defy conventional wisdom

• Define performance before testing

• Use reliable and valid tests

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Good, Better, Best

• Test validity

• Test fairness

• Test feasibility

• Test face validity

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Getting the Most From Interviews

• Unstructured

• Structured– Situational – Behavioral

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Performance Tests

• Work sample1. Select the sample

2. Define performance

3. Create a realistic environment

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Set Clear Performance Expectations

• Critical job duties

• Performance goals

• Professional conduct

• Resource requirements

• Developmental goals

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Observe and Assess Performance

• Defining Performance Criteria

• Use Multiple Methods to Assess Behavior and Results

• Use Multiple Sources of Data/People

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Observe and Assess Performance

• Objective assessment

• Subjective assessment

• Absolute subjective

• Relative subjective

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Provide Consistent and Constructive Feedback

• Critical Elements of Good Feedback

• Doing Feedback Well

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Dealing with the Problem Employee

• Coaching analysis

• Performance improvement discussion

• Making a reassignment or termination decision

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Coaching the Star

• Understanding the Star

• Engaging the Star performer