BENJAMIN RAO 21167 Huntington Ave, Harper Woods, MI-48225, e: ab48226@gmail.com, p: 313-515-6547 PROFESSIONAL PROFILE

Information Technology Professional with 21 years’ experience with Utility Company, Healthcare Industry, Private and Public Sectors. Dynamic work experience facilitating between Business groups with Information Technology teams for 8 years, Sr. Business Analyst for 7 years and IT System Management for 15 years.

EXPERTISE HIGHLIGHTS

SPD 0 Phase Methodology Requirement Gathering(BRD) JAD/RAD Developments Business Objects Object Oriented Analysis

Agile & Waterfall Methodology Functional Requirements (FRD) Creating High level Bus Cases Visio ULM Tool (Use case) / UAT

SDLC and support SAD (Software Architecture

Doc) Requirement Traceability Matrix Data/Process Flow Diagrams Poker Point (task complexity)

SCRUM The Backlog Whiteboard Discussion Data Analysis/Modeling Standup Meetings

TECHNICAL SKILLS

Enterprise PM (SDLC) SAP CRM Lean Six Sigma Gap Analysis Impact & Risk Analysis Claim Management/ ROI Credit Risk Measurement Asset Management Axure

SharePoint Data Analysis & validation HP Mercury Quality Center v9.2 Data Warehousing Web Logic Application Support

Data Migration Projects EMC Documentum ETL IBM Lotus Notes Oracle/ Java

Confluence/JIRA Testing (Sandbox) Novel GroupWise J2EE WebEx

PROFESSIONAL EXPERIENCE

Robert Bosch-USA, Michigan (September 2015 - Present) Engagement Manager Budget Size: 5-7 Billion dollars, US and International Customers,

Bosch is one of the largest North American automotive suppliers. Bosch develops, manufactures and supplies precision components and systems, including body electronics, chassis and powertrain products for vehicle manufacturers worldwide.

Project Details: Worked with Cross Functional team members to improvise e-commerce site capabilities for 24 national and International customers (Toyota, GM global, Germany, Australia, India, Bulgaria and others).SRS Project: Project planning and deployment of e-Commerce Web site. Recommendation of ERP system interface to access real time order history data for various customers. 3 Tier structure provided all Distributors access to their Dealers order history by product and part accessories. RPM Project: Worked closely with TL to understand Product Management. Managed national and International Developers to plan and implement Product Catalog with “Kit Events Log” for 5 customers. JIRA dashboard pages being created to track daily progress. Created Confluence pages for different projects Meeting Minutes, Design and Development, e-Commerce, Gap Analysis, Launch <Project name>, CSP (Customer Service) Impact and RPM (Product Catalog management) for Projects; Toyota, Ford, GM Harley Davidson, Encore and more,CSP Project: Worked with Core team and QA lead to see all JIRA tickets are being signed-off by each test case for each Release.

Strategic Staffing Solutions for DTE Energy, Detroit, MI (Nov 2013 – Aug 2015) *A go-getter*Lead Technical Consultant/Project ManagementBudget Size: $40-$50 Million CSB (Customer Service Billing), Invoice/Billing – 30 members, Payment – 9, Business User Group – 28, Vendor Group – 5, Membership Portal – 12 members, Business User Group – 15, Vendor Group - 6

SAP CRM (Customer 360): Worked with various Business groups and Vendors for high level feature requirements: SWIFT, MIMO, CSB (customer service billing), FSA, FSI CSO, CCS, AMI, WSI (Web Logic), Enterprise Service Suite and New Web including Ebill payments. Gathered System requirements and JAD session with IT team for feasibility studies, impact analysis and cost benefit analysis. 38 Business Requests and 2,400 man hours were used for Enhancement/Production support for CSB (Oracle) and CCS/WBI (Java).

2016-2020 Business Cases: Develop detailed documentation related to systems requirements and conceptual solutions.Prepared technical documents (SAD/SDM) by using Agile methodology to analyze and translate business requirementsinto system specifications. Worked closely with Business Owners/Business Relation Manager/Product Owners/EA/TLand SME to see that each system configuration requirement has been met before sign-off. Defined Product Backlog

BENJAMIN RAO 21167 Huntington Ave, Harper Woods, MI-48225, e: ab48226@gmail.com, p: 313-515-6547

to meet customers’ requirements. Sprint review /Design Slam meeting held with Business group, Architect, Developers and QA lead to accept Product Backlogs. Product Backlog were re-prioritized based on the milestone

(each Release). .

DTE Insight Mobile Application (IBM): Worked with PMO office, Treasury group, Digital Channels and IBM group for a successful deployment in 9 months. Worked with different channels (Services, new Web, Mobile, SWIFT and CSB) for eBill enhancement.

Home Protection Plan: Created Business Request document based on Business Charter for HPP/PRP. Managed HPP program and work closely with IT Team to ensure agreements are created correctly in Customer Service and Billing. New channel increased to more than 700 sales.

Outdoor Protective Lighting: Gathered detailed requirements and work closely with Business stakeholders for each event, contract and invoice creation. Site ID requirements were validated in Work Order Dispatch Application (MAXIMO v7.5) for the Customer Billing System.

Service Suite Project (Enterprise Application): Coordinated with upper management business group and PMO group for Customer Service Billing requirements.

Customer Service Billing: Liaison between business customers to identify and define needed system software requirements and specifications. Managed resources, budgets, timelines, status reports, sign-offs, case design and QA/QC. Applied Scrum methodology (Poker points–task complexity) and discussed critical needs with PM/developers/Testers. Introduced the Agile SCRUM process for the Risk Data team and development of lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint planning meetings.

Created Business Charters, Business Cases, Road Maps (Milestone), Features, Requirements, Use Case and Meeting Minutes with versioning. Assisted the Project Manager in developing the Project Initiation Document (PID) and PMO office. Coordinated with Business Users and Test Leads in performing User Acceptance Testing (UAT). Facilitated after Action Review (AAR) meetings with CIT group/SME/Technical Leads after the developers.

Strategic Staffing Solutions for Blue Cross Blue Shield, Detroit, MI (Aug 2012 – November 2013)IT Consultant/Project-Program ManagementBudget Size: 40.5 Million (Health Care Reform), Enrollment – 15 members, Business User Group – 20, Vendor Group – 8, Membership Portal – 22 members, Business User Group – 15, Vendor Group – 6, SBC/BAAGs – 30 members, Business User Group – 20, Vendor Group – 6, HPA Telephonic – 20 members, Business User Group – 18, Vendor Group - 9 Enrollment, Quoting and CDH: Worked with Business Directors, stakeholders and Vendors to facilitate JAD

session create FRD (Functional Requirements Document) to accommodate Federal mandate program related with Enrollment and Quoting. Gap Analysis was done to compare 2009 and 2012 BRDs for Employer information, SIC Code search, Employer Contribution, Estimated Cost, Eligibility Requirements, Current Carrier, Medical Information, Application Summary, Employer Signature and Estimated Employer Cost Age Rates.

New Member Portal: Worked with IT group and created a Power Point Presentation for Executive Technology team members. This covered Technology Architecture, Future Expansion, Capabilities by Release, Coverage/Benefits, Claims, PHI (Protected Health Information), EOB (Explanation of Benefits), COB (Coordination of Benefits), Member Communication, Mobile Application and Future Capabilities for Member Site.

Next Generation Portal: Gathered Technical, Business and Security requirements for SSO, Portal, Identity server, Access Manager, proxy Server and Directory Server. Evaluated eGateway products previously purchased for fit into NGP architecture and roadmap. Prepared and maintained (BRD/FRD/SAD/RTM) with development cycle including Backlog burn chart.

Member Out of Pocket: Requirement gathering to provide commercial PPO members a web-based tool that shows the member his/her estimated out-of-pocket expense (MOP) based on the member’s selection of a specific medical service covered by the Association’s National Consumer Cost Tool program (NCCT). User Stories (ULM) were designed with Scrum Sprint criteria. Today members do not have an on-line tool that automatically calculates for them their estimated out-of-pocket expense based on their selection of a specific service from a specific provider.

HPA Telephony System Upgrade: Requirement gathering for new CISCO phone system which will enable click to chat and co-browse capabilities. This is required to be able to enroll new members in individual Health Plans when the HCR open enrollment period.

SBC (Summary of Benefits and Coverage): Created BRD with process flow to represent User Stories and other artifacts for Design Team throughout SDLC. Worked with Development team for SBC Generator service and facilitated JAD session to see that new mockup screens for tracking and reporting meets business requirements. Drove requirements and strategic planning with Business Groups for major overhaul and launch of new coverage which included feature sets/product backlog and overseeing versioning of products as to prioritize features and determine what will be included in future releases

BENJAMIN RAO 21167 Huntington Ave, Harper Woods, MI-48225, e: ab48226@gmail.com, p: 313-515-6547

Futurenet Inc., Detroit, MI (May 2012 - Aug 2012)Business ConsultantBudget Size: 25 Million (total), Consultancy provided: 20 members Worked for Federal Government (FHFA) using two-factor authentication solutions of Microsoft Office 365 (Cloud,

Remote Access, Disaster Recovery, VOIP and more) for Washington, DC. Lead key projects to define business requirements, develop strategies and solusions, as well as direct involvement in

the implementation of the migration.

Kirkwood Electric, Kirkwood, MO (April 2011 - May 2012) Independent Business ConsultantBudget Size: 4.0 Million (total), 10 Intersections, Consultancy Provided: 12 members Technical Consultant to Kirkwood Eclectic Missouri for their “Interconnect Traffic Signals” cost analysis with

existing fixtures to use best technology upgrade recommendation. Investigated the open communication between 900 MHZ Radio. Cellular direct connect Fiber optic and

interconnection of Traffic signal to master controller (Eagles/Marc Master)

City of Detroit, Detroit, MI (Oct 1989 - April 2011)Senior Business Analyst / Information Technology Manager / ConsultantBudget Authority: 4.5 Million, Team: 22 members, Reporting Personnel: 15, Delivery: Successful, User Support: 290+

Scope, Services and phased deployment for Building and Fire Departments (Web application Accela). Used Lean/Agile methodology for above application.

Worked with City of Chicago to develop a web business model improvement for City of Detroit. Managed 250+ application users & administrative staff. Discussed statement of work and return on investment strategies with Mayor’s group and Homeland Security for

global software application. Pre-Sale (Sale of Properties) and web portal development: This was an e-commerce project allowing access globally to

City Customers. Developed a Dashboard for Mayor, Directors and Managers. Resolved MDOT energy rate and pending bills with DPW. Managed GIS (Geographical Information System) for 2500 Traffic Signal, 500 Miss Dig, 500 engineering, 824KV

Distribution and 1000 Lamp Room.

Mastech Inc. for Unisys, McLean, VA (January 1990 - October 1990)Technical Consultant Modified Master Control Program (NextGen Migration) Network System Structure to compare the latency with

Unisys/IBM/Honeywell proposed hardware. Implemented a software quality management program through cross-functional teams in a large software organization.

Facilitated continuous improvement using SEI CMM and Quality System Review framework. Worked closely with development groups and management in a very interactive role; selling, leading. Performed internal software process assessments and supplier audits.

Led numerous validation projects. Performed training for UNIX based software applications and Oracle development tools.

Mastech Inc. for Pental of America, Hawthorn, CA (October 1989 - January 1990)System Analyst Consultant Material Management and Bar code Online Reservation System.

Eveready Battery Company, St. Louis, MO (June 1989 - October 1989)System Analyst Consultant Designed and implemented an on-line sales and stock module for 2000 stores. Provided technical expertise in data communication between State offices.

EDUCATION

Master in Business and Commerce - University of Ranchi, Ranchi, India - Jan 1983 Bachelor in Business Eco and Commerce - University of Ranchi, Ranchi, India - Nov 1980Bachelor in Business Administration, Milwaukee, Wisconsin (Education Credential Evaluation Inc.,) - April - 2002

BENJAMIN RAO 21167 Huntington Ave, Harper Woods, MI-48225, e: ab48226@gmail.com, p: 313-515-6547 Undergraduate work, Milwaukee, Wisconsin (ECE) – April 2002Post Graduate (Non-credit vocational Training) - Milwaukee, Wisconsin (ECE) – April 2002

CERTIFICATIONS

Project Management Professional (PMP) – testing October 2015New Horizon: Lean Six Sigma Green Belt – August 2011 Enterprise System Administration - Indus International, Atlanta, GA – May 1998DataStream Enterprise Software Evaluation (Preventive Maintenance) – March 1997CIP (Continuous Improvement Process): Utility Global Improvement-City of Detroit – August 1996Certificate of Excellence, Microsoft Supporting Windows NT 3.51-Microsoft, Windsor, Canada – October 1996Post Graduate Certificate in Computer Application from NITIE, Bombay, India – April 1987 TRAINING

Education Credential Evaluation Inc., Milwaukee, Wisconsin, Non-credit vocational training IBM – Case Tool SystemIBM – eBusiness and Firewall Solution IBM/Oracle – Work Order Management System