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Learning Support Center
http://www.pvc.maricopa.edu/lsc/staff/training/level_I.htm
Internationally Certified Tutor Training Program through
College Reading & Learning Association
Tutor Training, Level I Seminar 4
http://www.pvc.maricopa.edu/lsc/staff/training/level_I.htmhttp://www.crla.net/http://www.crla.net/http://www.pvc.maricopa.edu/lsc/staff/training/level_I.htm
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PVCC Tutor Training
Level 1, Seminar 4Presentation 2: Dealing with Change
Presentation 1: Listening skillsand guiding students tochoose
greater Personal responsibility
Presentation 2: Model for Dealing with change
Presentation 3: Diversity and students with Special Needs
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Four Stages of Change
Adapted from a workshopManaging the Human Side of Change
Dennis Jaffe & Cynthia Scott, May 8, 1992, PVCC
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Four Stages of Change
Internal Aspects of Change
ExternalAspectsofChange
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Four Stages of Change
NegativeSidesofCha
ngeP
o
sitiveSidesof
Change
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Four Stages of ChangeInternal Aspects of Change
ExternalAspectsofChange
Nega
tive
SidesofC
hangeP
ositiveSidesofCh
ange
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Four Stages of ChangeInternal Aspects of Change
Nega
tive
SidesofC
hange
1. DENIALAvoidance
Living in pastIt didnt really happenIt will passNot here, not to
meIts all a joke
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Four Stages of Change
ExternalAspectsofChange
Nega
tive
SidesofC
hange
2. RESISTANCEExternalizationComplainingKnows change will
make things worseLow
ProductivitySicknessVictimizedBlamingIsolation
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Four Stages of Change
ExternalAspectsofChange
PositiveSidesofChange
3. EXPLORATIONChaosLack of directionTesting new
possibilitiesFeeling way
QuestioningExcitement
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Four Stages of ChangeInternal Aspects of Change
PositiveSidesofChange
4. ACCEPTANCECommitmentInternalizationNew balance and
understandingFocused, directionAble to team againHigh
productivity
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Four Stages of Change
Internal Aspects of Change
1.DENIAL
2.RESISTANCE
3.EXPLORATION
4.ACCEPTANCE
ExternalAspectsofChange
Nega
tive
SidesofC
hangeP
ositiveSidesofChange
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Four Stages of Change
Internal Aspects of Change
1. DENIALAvoidanceLiving in pastIt didnt really happenIt will
pass
Not here, not to meIts all a joke
2. RESISTANCEExternalizationComplaining
Knows change willmake things worseLow
ProductivitySicknessVictimizedBlamingIsolation
3. EXPLORATIONChaosLack of direction
Testing newpossibilities
Feeling wayQuestioningExcitement
4. ACCEPTANCECommitmentInternalizationNew balance and
understanding
Focused, directionAble to team againHigh productivity
External Aspects of Change
NegativeSidesof
Change
Posit
iveSidesofCh
ange
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Four Stages of Change
1. DENIALAvoidanceLiving in pastIt didnt really happenIt will
pass
Not here, not to meIts all a joke
2. RESISTANCEExternalizationComplaining
Knows change willmake things worseLow
ProductivitySicknessVictimizedBlamingIsolation
3. EXPLORATIONChaosLack of direction
Testing newpossibilities
Feeling wayQuestioningExcitement
4. ACCEPTANCECommitmentInternalizationNew balance and
understanding
Focused, directionAble to team againHigh productivity
Adapted from a workshop
Managing the Human Side of Change
Dennis Jaffe & Cynthia Scott, May 8, 1992, PVCC
