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7/29/2019 43-3071.00 - Tellers
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3071.00 - Tellers://www.onetonline.org/link/summary/43-3071.00
Summary Report for:
43-3071.00 - Tellers
Updated 2010
Receive and pay out money. Keep records of money and negotiable instruments involved ina financial institution's various transactions.
Sample of reported job titles: Teller, Customer Service Representative (CSR), Bank
Teller, Member Services Representative, Account Representative, Customer RelationshipSpecialist, Customer Service Associate (CSA), Personal Banking Representative, Roving
Teller, Teller Coordinator
View report: Summary Details Custom
Tasks | Tools & Technology | Knowledge | Skills | Abilities | W ork Activities | W ork Contex t | Job Zone |Education | Interests | W ork Styles | W orkValues | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks
Cash checks and pay out money after verifying that signatures are correct, that written and
numerical amounts agree, and that accounts have sufficient funds.Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-
generated receipts. Balance currency, coin, and checks in cash drawers at ends of shifts,
and calculate daily transactions usingcomputers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, banknames, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine,
to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.Order a supply of cash to meet daily needs.
Receive and count daily inventories of cash, drafts, and
travelers' checks. Prepare and verify cashier's checks.
Sort and file deposit slips and checks.
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Tools & Technology
Tools used in this occupation:
Alarm systems — Teller alarms; Vault security alarms
Automatic teller machines ATMs
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Check endorsing machines — Check encoders; Official check imprinters
Mainframe console or dumb terminals — Teller terminals
Multi function printers — Check validation printers; Journal printers; Passbook printers
Technology used in this occupation:
Accounting software — Information Technology Incorporated Premier Teller; Southern DataSystems TellerPro
Document management software — Hyland Software OnBase; ISCheck software
Electronic mail software — Email software; Microsoft Outlook
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Enterprise resource planning ERP software — Jack Henry & Associates Vertex
Spreadsheet software — Microsoft Excel
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Knowledge
Customer and Personal Service — Knowledge of principles and processes for providingcustomer and personal services. This includes customer needs assessment, meeting qualitystandards for services, and evaluation of customer satisfaction.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their
applications.
English Language — Knowledge of the structure and content of the English languageincluding the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics — Knowledge of circuit boards, processors, chips,
electronic equipment, and computer hardware and software, including applications and
programming.
Clerical — Knowledge of administrative and clerical procedures and systems such as wordprocessing, managing files and records, stenography and transcription, designing forms, andother office procedures and terminology.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and
selling products or services. This includes marketing strategy and tactics, productdemonstration, sales techniques, and sales control systems.
Economics and Accounting — Knowledge of economic and accounting principles andpractices, the financial markets, banking and the analysis and reporting of financial data.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, andstrategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Law and Government — Knowledge of laws, legal codes, court procedures, precedents,
government regulations, executive orders, agency rules, and the democratic political process.
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Skills
Active Listening — Giving full attention to what other people are saying, taking time tounderstand the points being made, asking questions as appropriate, and not interrupting atinappropriate times.
Speaking — Talking to others to convey information effectively.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches to problems.
Mathematics — Using mathematics to solve problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related
documents.Service Orientation — Actively looking for ways to help people.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or
organizations to make improvements or take corrective action.
Social Perceptiveness — Being aware of others' reactions and understanding why they react asthey do.
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Judgment and Decision Making — Considering the relative costs and benefits of potentialactions to choose the most appropriate one.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
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Ab ili ties
Oral Comprehension — The ability to listen to and understand information and ideas presented
through spoken
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words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will
understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters,words, pictures, mathematical operations).
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go
wrong. It does not involve solving the problem, only recognizing there is a problem.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Selective Attention — The ability to concentrate on a task over a period of time without being
distracted.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
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Work Activ ities
Interacting With Computers — Using computers and computer systems (including
hardware and software) to program, write software, set up functions, enter data, or processinformation.
Getting Informat ion — Observing, receiving, and otherwise obtaining information from all relevantsources.
Evaluating Informat ion to Determine Compliance with Standards — Using relevant
information and individual judgment to determine whether events or processes comply withlaws, regulations, or standards.
Performing for or Working Directly with the Public — Performing for people or
dealing directly with the public. This includes serving customers in restaurants and stores,and receiving clients or guests.
Iden tify ing Objects, Actions, and Events — Identifying information by categorizing,
estimating, recognizing differences or similarities, and detecting changes incircumstances or events.
Communicating with Super visors, Peers, or Subordinates — Providing information tosupervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems — Analyzing information and evaluatingresults to choose the best solution and solve problems.
Monitor Processes, Materials, or Sur roundings — Monitoring and reviewinginformation from materials, events, or the environment, to detect or assess problems.
Processing Informat ion — Compiling, coding, categorizing, calculating,tabulating, auditing, or verifying information or data.
Establishing and Maintaining Interpersonal Relationships — Developing constructiveand cooperative working relationships with others, and maintaining them over time.
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Work Context
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Contact With Others — How much does this job require the worker to be in contact with
others (face-to-face, by telephone, or otherwise) in order to perform it?
Telephone — How often do you have telephone conversations in this job?
Importance of Being Exact or Accurate — How important is being very exact or highlyaccurate in performing this job?
Face-to-Face Discussions — How often do you have to have face-to-face discussions withindividuals or teams in this job?
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Importance of Repeating Same Tasks — How important is repeating the same
physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger)over and over, without stopping, to performing this job?
Deal With External Customers — How important is it to work with external customers or the public
in this job?
Work With Work Group or Team — How important is it to work with others in a group or team in this
job?
Frequency of Decision Making — How frequently is the worker required to makedecisions that affect other people, the financial resources, and/or the image andreputation of the organization?
Indoors , Environmentally Controlled — How often does this job require working
indoors in environmentally controlled conditions?
Impact of Decisions on Co-workers or Company Results — How do the decisions an
employee makes impact the results of co-workers, clients or the company?
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Job Zone
Title Job Zone Two: Some Preparation
Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience isusually needed. For example, a teller would benefit from experienceworking directly with the public.
Job Training Employees in these occupations need anywhere from a few months to
one year of working with experienced employees. A recognizedapprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills tohelp others. Examples include sheet metal workers, forest fire fighters,customer service representatives, physical therapist aides, salespersons(retail), and tellers.
SVP Range (4.0 to < 6.0)
There is 1 recognized apprenticeable specialty associated with this occupat ion :
Teller (Financial)
To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website.
For general information about apprenticeships, training, and partnerships with business, visit the U.S.Department of
Labor Office of Apprenticeship website.
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Educa tion
Percentage ofRespondents Education Level Requ ired
83 High school diploma or equivalent
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17
Some college, no degree
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Interes ts
Interest code: CE
Conventional — Conventional occupations frequently involve following set procedures and
routines. These occupations can include working with data and details more than with ideas.Usually there is a clear line of authority to follow.
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Enterprising — Enterprising occupations frequently involve starting up and carrying out
projects. These occupations can involve leading people and making many decisions.Sometimes they require risk taking and often deal with business.
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Work Styles
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Integrity — Job requires being honest and ethical.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control — Job requires maintaining composure, keeping emotions in check,
controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others — Job requires being sensitive to others' needs and feelings andbeing understanding and helpful on the job.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high
stress situations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to
considerable variety in the workplace.
Achievement/Effort — Job requires establishing and maintaining personally challenging
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Work Values
Relationships — Occupations that satisfy this work value allow employees to provide service
to others and work with co-workers in a friendly non-competitive environment. Correspondingneeds are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that
stands behind employees. Corresponding needs are Company Policies, Supervision: HumanRelations and Supervision: Technical.
Independence — Occupations that satisfy this work value allow employees to work ontheir own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
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Related Occupations
29- M edical Records and Health Information31- P harmacy Aides
43- B ill and Account Collectors
43- L icense Clerks
43- C ustomer Service Representatives Green
43- H otel, Motel, and Resort Desk Clerks Bright
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43- I nterviewers, Except Eligibility and Loan
43- N ew Accounts Clerks
43- R eceptionists and Information Clerks
43-9061.00
O ffice Clerks, Genera l
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Wages & Employment TrendsNationa
l Median wages (2012) $11.99 hourly, $24,940 annual
Employment (2010) 560,000 employees
Projected growth (2010-2020) Little or no change (-2% to 2%)
Projected job openings
(2010-2020)
237,500
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Top industries (2010) Finance andInsurance
State & National
Select a State
Source: Bureau of Labor Statistics 2012 wage data and 2010-2020 employment projections. "Projected growth" represents the estimated change in total employment over the projections
period (2010-2020). "Projected job openings" represent openings due to growth andreplacement.
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Job Openings on the Web
Find Jobsfo r Tellers
Select a State State & National Job Banks
Select a State
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Sources of Additional Info rmation
Disclaimer: Sources are listed to provide additional information on related jobs, specialties,
and/or industries. Links to non-DOL Internet sites are provided for your convenience and donot constitute an endorsement.
Tellers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook,2012-13
Edition.
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