4/26/2018PACE CONVENTION & EXPO | APRIL 15-18, 2018 |

ATLANTA, GA1

WHO ARE WE

CareerBox is a workforce development organization.

We recruit youth who have been marginalized from

economic opportunities, train them and place them in

jobs with many of our private sector partners.

Founded in 2013 to address the acute shortage of

skilled workers for the digital economy and business

process outsourcing sectors.

At a high level, our mission is to address the skills mismatch that

exists in many of these economies by molding a pipeline of talent

that has kept pace with the skills requirement of the private sector

and other industries expected to absorb them into the labor force

Impact 100,000 youth across a range of industries by 2020

MISSION

GOAL

PLACEIDENTIFY RECRUIT TRAIN

OUR MODEL

STEP I: IDENTIFY

ACCESSING AN EXTENSTIVE UNTAPPED POOL OF TALENT

Extended Reach: Direct community engagement.

Marginalized Communities: Unquenchable thirst to

work but overlooked by traditional recruitment.

Aptitude: High capability and interest in the digital

economy and customer service sectors.

IMPACT SOURCING IN ACTION

= positive economic impact on individual

= positive economic impact on families and

community

STEP II: RECRUIT

7 STAGE RECRUITMENT PROCESS

STAGE 1 STAGE 2 STAGE 3 STAGE 4 STAGE 5 STAGE 6 STAGE 7

ProcessRecruitment

request Application

Company

Presentation/

Candidate

Presentation

Behaviour and Skills

Assessment

Thomas International

Recruiter 1-1

Campaign

Manager

Interview

Background

Checks

Method Adverts/profiles E- Recruit Presentation Skills Assessments 1-1 Interview 1-1 Interview

Assessing Determine

selection criteria

and

competencies

required

Create job profile

based on

competencies

All applicants to

apply online

• Create 5 filter

questions

which will

determine if

candidates

proceed or not

• Expectation setting

(shifts, salary etc.)

• Assess candidates

communication skills

• Accent

• Clarity in tone and

pace

• Assess candidates

skills based one

profile

• (Numeracy/Literacy)

• Contact centre fit

• Listening/Multi-

tasking digital

literacy

• Behaviour

• Aptitude

• Personality

• Interview

Questionnaire

CV Walk

though

• Customer

focus

• Adaptability

• Flexibility

• Problem

solving

• Culture fit • Reference

checks

• Credit Checks

• Criminal

Checks

STEP III: TRAINING

SKILLS DEVELOPMENT – SERVICES SECTOR

Workplace culture & etiquette – workplace expectations

Customer Service Industry – introduction to contact centers, multimedia & digital technologies

Call handling & communication skills – how to communicate over the phone and via web chat

Negotiation skills - Introduction to and practical application for sales

Personal management – managing your attitude, money & personal safety. Goal setting and managing change

EXPERIENTIAL WORKPLACE TRAINING

STEP IV: PLACEMENT A SAMPLE OF OUR PARTNERS

ANCHOR CLIENT: ERC-CCI

Every month for our clients we

• Manage ~12.7m voice interactions

• Engage in ~350,000 chats

• Sell over 400,000 products & services

• Process ~725,000 payments

• Retain ~125,000 customers/services

• Undertake ~190,000 QA checks delivering in excess of 21,000 interactive client performance dashboards

• Value producing, multi-channel,multilingual delivery centres based across the Americas and Southern Africa to service a global customer base 24x7x365.

• Broad ranging client portfolio from the US, UK, Australia, South Africa and Kenya.

• Diverse industry sector expertise including telecommunications, financial services & insurance, retail, media & entertainment and energy & utilities.

• Full customer lifecycle management across all contact channels – strong focus on digital engagement.

• Small enough to be highly responsive, flexible and close at hand, large enough to provide the required size to leverage economies of scale.

Outsourcing pioneers – bringing the US to South Africa and unlocking

the benefits for clients and their customers.

ERC and CCI work in partnership to provide US clients with a vehicle to access operational excellence in proven, sophisticated BPO delivery throughout the entire customer lifecycle

OTHER PARTNERSHIPS

IMPACT: MULTIPLIER EFFECT

Stronger Communities

= Stronger Economies

Sustainable Income and

Strong business environment

=Stronger

Communities

Skilled workers

= Successful businesses

Skills

=Empowerment

Address:

2 Park lane.

Umhlanga Ridge.

Kwa-Zulu Natal.

South Africa

Email: Lillian.Chege@CareerBox.co.za

Web: www.careerbox.co.za