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40 Years of a tradition of love and care Annual Report 2016 - 17
With a rich tradition of love and care, Fronditha Care has been advocating care for the elderly since 1977 and providing aged care services for elders and their families in Australia since 1983. Our Bounty of Care ethos drives us to go beyond physical and health needs to embrace a culturally rich environment that inspires celebration, fosters belonging and enhances wellbeing.
Our Values
With exceptional residential facilities and community services, we provide choices and tailored care plans to empower elders to live the way they want, and enjoy what they love.
Our mantra is instilled in everything we do:
• Love and care for our elders.• Respect and value we have for our colleagues.• Joy and connection we celebrate with our communities.• Recognising the values of cultural, spiritual and emotional needs.• Empowering elders to live the way they want, enjoying what they love.• A ripple effect that starts with us, and flows through our elders, their
families into the community and industry. • Leading by example to inspire a better world.
Bounty of Care ethos
Respect Do Right Bring Joy InspireBetter
President’s Report ...................................................................................................................................................................................
CEO’s Report ................................................................................................................................................................................................
Telstra Health- iCare Launch ...........................................................................................................................................................
STEYI Official Opening .........................................................................................................................................................................
Redevelopment Program ...................................................................................................................................................................
Aged and Community Services Australia (ACSA) and Victoria Premier’s Volunteer Award ..........
40 Year Anniversary Gala Ball .......................................................................................................................................................
40 Year History of Fronditha Care ..............................................................................................................................................
Tributes .............................................................................................................................................................................................................
Fundraising and Memorial Donations ......................................................................................................................................
Donate to Fronditha Care .................................................................................................................................................................
Major Donations ........................................................................................................................................................................................
Auxiliary Success .....................................................................................................................................................................................
Residential Care Services ..................................................................................................................................................................
Hospitality Services ...............................................................................................................................................................................
Lifestyle and Activities .........................................................................................................................................................................
Community Services ...............................................................................................................................................................................
Human Resources ....................................................................................................................................................................................
Staff Awards ................................................................................................................................................................................................
Public Affairs and Community Engagement ......................................................................................................................
Board of Directors ...................................................................................................................................................................................
Financial Statements .............................................................................................................................................................................
Name Lists .....................................................................................................................................................................................................
Contacts and Locations ......................................................................................................................................................................
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President’s Report
In 2017, Fronditha Care celebrated 40 years since a visionary group of founders and volunteers started a humble charity with the lofty aim of looking after elderly Greek-speaking people. Thanks to those trailblazers, Fronditha Care is now an industry leader that looks after approximately 450 people in its five nursing homes and more than 2,000 people in the community.
On 27 May this year, Fronditha Care celebrated 40 years of service to the community in the presence of the Minister for Aged Care and Indigenous Health, The Hon. Ken Wyatt AM, MP, and other distinguished guests, at a Gala Dinner at the magnificent Glasshouse at the old Olympic swimming pool complex. The event highlighted and celebrated the success of Fronditha Care, the challenges faced by our volunteers and the contributions that Fronditha Care has made to the community. Thank you to everybody who attended, in particular to our sponsors who supported us on this important occasion.
Fronditha Care’s signature achievement in this 40th Anniversary year has been the official opening of Clayton’s Steyi facility. A large gathering of members and donors gathered on 26 February 2017 for the official opening in the presence of Julia Banks MP, Member for Chisholm in the Federal Parliament. We now look forward to the completion in October 2017 of Stage 2 (Pronia) of the Clayton redevelopment. Plans have also been submitted to the City of Kingston to rebuild Galini (Stage 3) as a state of the art Memory Support Unit which we hope will be available to serve the elderly by the end of 2018.
At Templestowe (Storgi), the Board has approved a significant refurbishment to ensure that it remains a high-quality facility. We have also purchased a new bus for resident excursions thanks to the Templestowe Auxiliary and their outstanding fundraising efforts.
At St Albans (Thalpori), the Board has approved a major redevelopment of the facility. This was recently given a significant boost with the Federal Government allocating a further 30 beds. This will allow us to build a brand new, modern 92-bed aged care residential facility. We plan to commence this $16 million project as soon as the plans are approved by the City of Brimbank.
In Newcastle, we completed our capital works program installing a new lift to better allow residents to move around, installing a new generator to meet the challenges of the weather on the NSW Central Coast, and building a covered walkway to allow residents better access the Hippocrates activities centre. I extend my thanks to the Hippocrates Association for their ongoing support of Fronditha Care. It was a great pleasure to be in Newcastle in May and join in the celebrations of the 25th Anniversary Hippocrates Aged Care Persons Association Gala Dinner.
At Thornbury (Anesi), in October this year we will celebrate the 20th anniversary of serving the elderly in the northern Melbourne metropolitan region. As Anesi has been running at full capacity, an extension of our kitchen was approved by the Board this year.
The greatest asset of Fronditha Care is its people: the staff and volunteers who work passionately and beyond the call of duty to ensure that our elderly receive quality services in an environment that respects their dignity and honours their heritage. I want to thank all our volunteers for their great work this year, and to welcome the 22 new volunteers that have joined us.
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As I mentioned, this year has been one of celebration for Fronditha Care, commemorating our 40th Anniversary. I was therefore privileged at the Gala Dinner to announce the establishment of the Anna Matthews OAM Scholarship in memory of our late tireless volunteer. The Scholarship will provide financial support to postgraduate students by assisting research projects that contribute to the wellbeing and care of our ageing community.
The Board expresses its gratitude to the volunteers of the Templestowe, Thornbury, and St Albans Auxiliaries and the Hippocrates Association for their ongoing support. The various fundraising events they organised have raised much needed funds to support our mission.
I am grateful to our CEO, Mr. George Lekakis AO, his executive team and his dedicated staff for their contribution to Fronditha Care and for ensuring that all our accreditation standards and strategic objectives are met. Their commitment, professionalism, and willingness to embrace opportunities resulted in another excellent year, achieving many important program and budget outcomes.
Finally, I would like to acknowledge the work and commitment of the Board of Directors and thank them for their dedication and professionalism. I would like to acknowledge, in particular, the contribution of Dr Olga Kanitsaki AM who retired this past year.
As a charity, any surpluses are reinvested in the organisation to improve the lives of all in our care. This year the Board signed off on an ambitious Strategic Plan that we trust will grow our organisation so that we can continue to meet the growing demands of our community. It promises to be a very exciting period ahead for our organisation. I know you will be with us going forward.
Nick ThodosPresident
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Όλο το 2017, η ΦΡΟΝΤΙΔΑ γιορτάζει τα 40 χρόνια από τότε που μια ομάδα φιλόδοξων εθελοντών, δημιούργησαν μια μικρή φιλανθρωπική οργάνωση με απώτερο σκοπό, την υποστήριξη των Ελλήνων ηλικιωμένων της Αυστραλίας. Χάρις στην προσφορά αυτών των πρωτοπόρων, η ΦΡΟΝΤIΔΑ τώρα ηγείται στον τομέα υποστήριξης ηλικιωμένων, εξυπηρετώντας περίπου 450 ανθρώπους στους οίκους ευγηρίας που διατηρεί και πάνω από 2,000 ηλικιωμένους μέσω των κοινοτικών υπηρεσιών.
Φέτος, στις 27 Μαΐου, η ΦΡΟΝΤΙΔΑ γιόρτασε 40 χρόνια παροχής υπηρεσιών στην κοινότητα, παρουσία του Υπουργού Ηλικιωμένων, του Αξιότιμου Ken Wyat AM, MP, και άλλων εκλεκτών προσκεκλημένων, στο Εορταστικό Δείπνο που έλαβε χώρα στο μεγαλοπρεπή Glasshouse, στο παλιό Ολυμπιακό Κέντρο Υγρού Στίβου.
Η εκδήλωση υπογράμμισε και εξύμνησε τις επιτυχίες της ΦΡΟΝΤΙΔΑΣ, τα εμπόδια που έπρεπε να αντιμετωπίσουν οι εθελοντές και τη συνεισφορά της ΦΡΟΝΤΙΔΑΣ στην κοινότητα. Ένα μεγάλο ευχαριστώ σε όσους παρευρέθηκαν και ιδιαίτερα στους χορηγούς που μας στήριξαν σε αυτή τη σπουδαία περίσταση.
Η πιο σημαντική επιτυχία για τη ΦΡΟΝΤΙΔΑ στο χρόνο εορτασμού των 40 χρόνων, ήταν τα επίσημα εγκαίνια του οίκου ευγηρίας ΣΤΕΓΗ στο Clayton. Η μεγάλη συγκέντρωση μελών και χορηγών, πραγματοποιήθηκε στις 26 Φεβρουαρίου 2017, παρουσία της Βουλευτή της έδρας Chisholm, Julia Banks MP. Αναμένουμε την ολοκλήρωση του δεύτερου σταδίου (ΠΡΟΝΟΙΑ) της ανακατασκευής του Clayton, τον Οκτώβριο του 2017. Έχουμε επίσης καταθέσει σχέδια στο Δημαρχείο του Kingston για την ανακατασκευή της ΓΑΛΗΝΗΣ (τρίτο στάδιο) και ελπίζουμε η υπερσύγχρονη Μονάδα Νοητικής Υποστήριξης να είναι διαθέσιμη για την εξυπηρέτηση των αναγκών των ηλικιωμένων, μέχρι το τέλος του 2018.
Για το Templestowe (ΣΤΟΡΓΗ), το Διοικητικό Συμβούλιο ενέκρινε την ανακαίνιση του οίκου ευγηρίας, έτσι ώστε να συνεχίσει να παρέχει υπηρεσίες υψηλού επιπέδου. Αγοράσαμε επίσης ένα καινούργιο λεωφορείο για τις εξόδους των ηλικιωμένων, χάρις στις εξαιρετικές ερανικές προσπάθειες της Ερανικής Επιτροπής Templestowe.
Στο St Albans (ΘΑΛΠΩΡΗ), το Διοικητικό Συμβούλιο ενέκρινε την ανάπλαση του οίκου ευγηρίας. Η πρόσφατη ανακοίνωση της Ομοσπονδιακής Κυβέρνησης να διαθέσει 30 επιπλέον άδειες κλινών στην περιοχή, μας επιτρέπει ωστόσο να κατασκευάσουμε έναν καινούργιο μοντέρνο οίκο ευγηρίας με 92 κρεβάτια. Σχεδιάζουμε να προχωρήσουμε στην υλοποίηση του σχεδίου ύψους $16 εκατομμυρίων μόλις εγκριθούν τα αρχιτεκτονικά σχέδια από το Δημαρχείο του Brimbank.
Στο Newcastle, ολοκληρώσαμε το πρόγραμμα κεφαλαιουχικού εξοπλισμού με την εγκατάσταση ενός νέου ανελκυστήρα για τη διευκόλυνση στις μετακινήσεις των ηλικιωμένων, την τοποθέτηση νέας γεννήτριας για να αντιμετωπίσουμε προβλήματα ηλεκτροδότησης εξαιτίας του καιρού στην Κεντρική Ακτή της Νew South Wales, και χτίζοντας υπόστεγο που θα επιτρέπει στους ηλικιωμένους να μεταβαίνουν στο κέντρο δραστηριοτήτων Ιπποκράτης. Ήταν μεγάλη μου χαρά να παρευρίσκομαι/ Με μεγάλη χαρά βρέθηκα στο Newcastle το Μάιο για να γιορτάσω μαζί σας τη συμπλήρωση 25 χρόνων του Συλλόγου για την Υποστήριξη των Ηλικιωμένων, Ιπποκράτης, στο Εορταστικό Δείπνο. Θέλω να στείλω τις ευχαριστίες μου στο Σύλλογο Ιπποκράτης για την συνεχιζόμενη υποστήριξη στη ΦΡΟΝΤΙΔΑ.
Στο Thornbury (ΑΝΕΣΗ), τον προσεχή Οκτώβριο θα γιορτάσουμε την 20η επέτειο προσφοράς υπηρεσιών στους ηλικιωμένους στα βόρεια προάστια της Μελβούρνης. Καθώς η ΑΝΕΣΗ συνεχίζει να είναι πλήρης, το Διοικητικό Συμβούλιο ενέκρινε την επέκταση της κουζίνας του οίκου ευγηρίας.
Το σημαντικότερο κεφάλαιο της ΦΡΟΝΤΙΔΑΣ είναι το ανθρώπινο δυναμικό της: το προσωπικό και οι εθελοντές που εργάζονται επίμονα και ξεπερνώντας τις επιταγές του καθήκοντος, για να εξασφαλίσουν ότι οι ηλικιωμένοι μας λαμβάνουν ποιοτικές υπηρεσίες σε ένα περιβάλλον που σέβεται και τιμά την κληρονομιά τους. Θέλω να ευχαριστήσω όλους τους εθελοντές για την σπουδαία συνεισφορά τους φέτος, και να καλωσορίσω τους 22 νέους εθελοντές που μπήκαν στην οικογένειά μας.
Αναφορά Προέδρου
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Όπως ανέφερα, ο φετινός χρόνος είναι χρόνος εορτής για τη ΦΡΟΝΤΙΔΑ που τιμά την τεσσαρακοστή επέτειό της. Είχα την τιμή κατά το Εορταστικό Δείπνο, να ανακοινώσω την ίδρυση της υποτροφίας Anna Mathews OAM , στη μνήμη της αείμνηστης Άννα Μάθιους. Η υποτροφία θα παρέχει οικονομική βοήθεια σε μεταπτυχιακούς φοιτητές, στηρίζοντας τους σε ερευνητικά προγράμματα που συμβάλουν στη ευημερία και φροντίδα της γηράσκουσας κοινότητας.
Το Διοικητικό Συμβούλιο θέλει να εκφράσει την ευγνωμοσύνη του στους εθελοντές των Ερανικών Επιτροπών του Tem-plestowe, Thornbury και St Albans και της Ένωσης Ιπποκράτης για την συνεχιζόμενη υποστήριξη. Οι ποικίλες ερανικές εκδηλώσεις που διοργάνωσαν, είχαν ως αποτέλεσμα την συλλογή απαραίτητων εσόδων που θα μας βοηθήσουν στην εκπλήρωση της αποστολής μας.
Είμαι ευγνώμων στο Διευθύνοντα Σύμβουλό μας, Γιώργο Λεκάκη AO, την εκτελεστική ομάδα και το αφοσιωμένο προσωπικό, για την συνεισφορά τους στη ΦΡΟΝΤΙΔΑ και για το ότι εξασφάλισαν ότι όλα τα κριτήρια αξιολόγησης και οι στρατηγικοί μας στόχοι επιτεύχθηκαν. Η προσήλωση, επαγγελματικότητα και προθυμία να εκμεταλλευτούν τις ευκαιρίες, οδήγησαν στην επίτευξη άλλης μια εξαιρετικής χρονιάς, πετυχαίνοντας εξαιρετικά αποτελέσματα στα προγράμματα και τον προϋπολογισμό μας.
Τέλος, θα ήθελα να αναγνωρίσω τη δουλειά και την αφοσίωση που επέδειξε τα μέλη του Διοικητικού Συμβουλίου και να τα ευχαριστήσω για την προσήλωση και τον επαγγελματισμό τους. Θα ήθελα να σημειώσω ιδιαίτερα τη συνεισφορά της Δρ Όλγα Κανιτσάκη AM, που αποσύρθηκε από πέρσι το συμβούλιο.
Ως φιλανθρωπικός οργανισμός, τα κέρδη μας επανεπενδύονται στον οργανισμό για να βελτιώσουμε τις ζωές όλων όσων φροντίζουμε. Φέτος, το Διοικητικό Συμβούλιο επικύρωσε ένα φιλόδοξο Στρατηγικό Σχέδιο το οποίο πιστεύουμε ότι θα αναπτύξει τον Οργανισμό έτσι ώστε να συνεχίσουμε να εξυπηρετούμε τις αυξανόμενες ανάγκες της κοινότητας. Προμηνύεται μια πολύ συναρπαστική περίοδο για τον οργανισμό μας. Ξέρω ότι θα συμπορευτείτε στα επόμενα βήματα μας.
Νεκταρίος Θώδος,Πρόεδρος
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The 2016-2017 financial year has been a year of success. Fronditha Care opened its new 5 star residential aged care facility at Clayton South, STEYI, and embarked on a well planned strategy for increasing the provision of community services to the community. In the year that passed the management of Fronditha Care, in cooperation with the Board of Directors, also set forward the new Strategic Plan for the period 2017-2020, which will see the realisation of many new initiatives, acquisitions and new innovative projects.
The year that passed was also dedicated towards recognising Fronditha Care’s 40 years of service which, in my view, made an outstanding contribution to the lives of our elderly. The combined efforts of our volunteers and staff over four decades have developed an organisation for which we can all be proud.
In the year that passed, our five residential care facilities enjoyed full-occupancy as demand for residential care substantially increased in the community. At the beginning of the financial year, we commissioned the new STEYI (Clayton) aged care residential facility, with ample five star hotel offerings and services. We subsequently embarked on Stage II of the redevelopment of PRONIA (Clayton) at the estimated building cost of $5.6 million. In the period under review, the Board of Directors also decided to undertake a reconstruction of GALINI which will commence in January 2018. This substantial investment will allow for the provision of residential services to the community for the next four decades.
An exciting initiative to redevelop the THALPORI (St Albans) facility was also initiated in the reporting period. It was pleasing to receive an additional 30 bed boost by the Federal Government allowing us to build a new 92 bed facility at the Furlong Rd, St Albans site. The estimated cost for this new initiative will be budgeted for $16 million.
At Newcastle, we completed the second lift and walkway extension to the HIPPOCRATES facility and installed a generator, ensuring an effective response to power failures and climatic events. With respect to all our other facilities, management also embarked upon a major refurbishment program to prepare for future accreditation which will commence in earnest next year.
We also implemented an exciting iCare Health software system within all of our residential facilities. The internet cloud based system provides carers and nurses with a complete and detailed picture of the residents’ current state of health. The medication management system has reduced the risk of medication errors and shortened medication rounds, enabling staff to spend more quality time with the residents.
After Telstra Health’s successful iCare roll out in Fronditha Care’s residential care facilities, the system was made available to the Community Services Department for use in our provision of home care packages and community services.
One of the most exciting developments in the reporting period was Fronditha Care’s preparation and roll-out for the implementation of the new Home Care Packages arrangements. We commenced with a coordinated advertising campaign and appointed two Care Consultants to liaise with and directly support the elderly. In this year of transition to the new arrangements, the community services staff demonstrated resilience and adapted to the changes and the transition arrangements.
CEO’s Report
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Fronditha Care is now able to provide culturally specific Home Care services to many more elderly in the community as a result. I would like to commend all the Community Services staff for their efforts and in making this program exciting and successful.
Our Public Affairs department embarked upon a well planned celebration of our 40th Anniversary which included an impressive Gala dinner at The Glasshouse with many members and supporters in attendance. We also welcomed the Hon. Ken Wyatt AM MP, Minister for Aged Care and Indigenous Health to the event and his expression of support for Fronditha Care’s work was an endorsement of our combined efforts.
Regular weekly updates to the community about Fronditha Care’s work in the Greek papers, social media and a successful radio program on 3XY Greek media every Monday morning has ensured that we inform and educate our community and stakeholders. We also embarked in a rebranding of Fronditha Care to modernise our image and reposition the organisation as a leading culturally specific aged care provider.
Through the development of our Strategic Plan we also embarked on a planned program of future acquisitions in both Victoria and interstate and details of these will be made known to the community in the next financial year. Our Volunteer Program and Community Visitation Scheme has also continued to receive financial support from the Federal Government. I would also like to welcome our 31 new volunteers who have joined Fronditha Care this year. Their contributions are highly valued and much appreciated by every one in our organisation.
This year our management team also ensured that we continued to lead as an employer of first choice for 600 full and part-time staff. The findings of this year’s staff survey provided further evidence that Fronditha Care staff continue to enjoy high satisfaction and engagement and feel supported to undertake their work. Our Labour Agreement with the Department of Immigration and Border Protection (DIBP) has also enabled us to increase the number of Greek speaking care staff across all of our programs. We nominated 29 new Greek speaking personal care workers in the reporting period.
Staff development and training also remained a key priority with extensive training courses being undertaken. We continued with our induction program and provided further leadership training to a new group of emerging leaders at Fronditha Care. In relation to our financial affairs, our budgeted targets were met during the reporting period. We also achieved an ahead of budget surplus before depreciation and finance of $339, 924 and met all our prudential obligations in the financial year. Our net asset value also exceeded $63 million.
I wish to thank all of our staff at Fronditha Care. They are wonderful people who contribute to the wellbeing of the people in our care and contribute greatly to the continued success of our organisation. I also wish to thank the Board of Directors and members of Fronditha Care for their dedication and services to the organisation and the support they have provided to the office of the CEO.The 2016-2017 year was another successful year for Fronditha Care and I am very proud of my staff and their efforts which allowed for the continued success of our wonderful organisation.
George Lekakis AO JP (BA. BSW)CEO
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Αναφορά Διευθύνοντος Συμβούλου
Το οικονομικό έτος 2016-2017 ολοκληρώθηκε με επιτυχία. Η ΦΡΟΝΤΙΔΑ εγκαινίασε τον νέο πεντάστερο οίκο ευγηρίας, ΣΤΕΓΗ, στο Clayton South και χάραξε την πορεία της με μία καλά σχεδιασμένη στρατηγική που αποβλέπει στην αύξηση παροχής κοινοτικών υπηρεσιών. Το έτος που μας πέρασε, η Διεύθυνση της ΦΡΟΝΤΙΔΑΣ, σε συνεργασία με το Διοικητικό Συμβούλιο θέσπισε το νέο Στρατηγικό Πλάνο για την περίοδο 2017-2020 και το οποίο συνιστά την υλοποίηση ποικίλων πρωτοβουλιών, αγορών και καινοτόμων έργων.
Το έτος που μας πέρασε ήταν επίσης αφιερωμένο στην αναγνώριση των 40 χρόνων υπηρεσίας της ΦΡΟΝΤΙΔΑΣ, η οποία κατά τη γνώμη μου, έχει συμβάλει σημαντικά στις ζωές των ηλικιωμένων μας. Οι συνδυαστικές προσπάθειες των εθελοντών και του προσωπικού μας για πάνω από τέσσερις δεκαετίες έχουν συμβάλει στην εξέλιξη ενός οργανισμού για τον οποίο μπορούμε όλοι να νιώθουμε υπερήφανοι.
Στο προηγούμενο έτος, και οι πέντε οίκοι ευγηρίας μας ήταν υπερπλήρεις ενώ αυξήθηκε σημαντικά η ζήτηση ιδρυματικής φροντίδας. Στην αρχή του οικονομικού έτους, εγκρίναμε την ανοικοδόμηση της νέας εγκατάστασης φροντίδας ηλικιωμένων ΣΤΕΓΗ (Clayton), η οποία παρέχει υπηρεσίες ξενοδοχείου πέντε αστέρων. Ακολούθως, προχωρήσαμε στο ΣΤΑΔΙΟ ΙΙ της ανάπλασης της ΠΡΟΝΟΙΑΣ (Clayton) με εκτιμώμενο κόστος κατασκευής $5.6 εκατομμυρίων. Κατά την υπό εξέταση περίοδο, το Διοικητικό Συμβούλιο ενέκρινε την ανοικοδόμηση της ΓΑΛΗΝΗΣ (Clayton), η οποία θα ξεκινήσει τον Ιανουάριο του 2018. Πρόκειται για μία ουσιώδης επένδυση, η οποία θα εξασφαλίσει την παροχή ιδρυματικών υπηρεσιών προς την κοινότητα για τα επόμενα σαράντα χρόνια.
Η ανακατασκευή του οίκου ευγηρίας ΘΑΛΠΩΡΗ (St Albans) ήταν μία εξαιρετική απόφαση που πήραμε κατά την περίοδο αναφοράς. Με ιδιαίτερη ευχαρίστηση αποδεχθήκαμε την εξαγγελία για 30 επιπρόσθετες άδειες κλινών από την Ομοσπονδιακή Κυβέρνηση επιτρέποντάς μας να κατασκευάσουμε μία νέα εγκατάσταση 92 κλινών στην τοποθεσία Furlong Rd, St Albans. Το κόστος ανέγερσης εκτιμάται ότι θα αγγίξει τα $16 εκατομμύρια.Στο Newcastle, εγκαταστήσαμε έναν δεύτερο ανελκυστήρα και δημιουργήσαμε υπόστεγο πρόσβασης στον οίκο ευγηρίας ΙΠΠΟΚΡΑΤΗΣ, ενώ παράλληλα τοποθετήσαμε γεννήτρια, η οποία θα εξασφαλίζει τη συνεχόμενη παροχή ρεύματος ανεξαρτήτως καιρικών συνθηκών.
Αναφορικά με τις υπόλοιπες εγκαταστάσεις, η Διεύθυνση αποφάσισε την ανακαίνισή τους, ώστε να προετοιμαστούμε για την επόμενη διαπίστευση του οργανισμού και η οποία, θα ξεκινήσει τον επόμενο χρόνο. Επίσης, εφαρμόσαμε ένα ηλεκτρονικό σύστημα, το iCare Health σε όλους τους οίκους ευγηρίας. Το σύστημα, το οποίο βασίζεται στη διαδικτυακή υπηρεσία αποθήκευσης (cloud) πληροφορεί με λεπτομέρεια τους φροντιστές και νοσοκόμους για την υγεία των ηλικιωμένων. Ως επακόλουθο, το σύστημα διαχείρισης φαρμάκων έχει ελαχιστοποιήσει την πιθανότητηα σφαλμάτων και έχει συντομεύσει τη διαδικασία της φαρμακευτικής αγωγή, γεγονός που δίνει τη δυνατότητα στο προσωπικό να περνάει περισσότερο ποιοτικό χρόνο με τους ηλικιωμένους.Μετά την επιτυχής εφαρμογή του Telstra Health σε όλους τους οίκους ευγηρίας της ΦΡΟΝΤΙΔΑΣ, το σύστημα χρησιμοποιείται και στις κοινοτικές υπηρεσίες.
Μία από τις πιο συναρπαστικές εξελίξεις κατά την φετινή χρονιά, ήταν η προετοιμασία και ανταπόκριση της ΦΡΟΝΤΙΔΑΣ στην εφαρμογή των νέων ρυθμίσεων στα Πακέτα Φροντίδας στο Σπίτι. Αρχίσαμε με μία συντονισμένη διαφημιστική καμπάνια και διορίσαμε δύο Συμβούλους Κοινωνικής Στήριξης ώστε να μεσολαβούν και να υποστηρίζουν άμεσα τους ηλικιωμένους. Σε αυτή τη μεταβατική χρονιά στις νέες διαδικασίες, το προσωπικό των κοινοτικών υπηρεσιών προσαρμόστηκε με επιτυχία στις αλλαγές και στη μεταβατική ρύθμιση. Η ΦΡΟΝΤΙΔΑ είναι πλέον σε θέση να παρέχει Βοήθεια στο Σπίτι που ανταποκρίνεται στα γλωσσικά και πολιτισμικά στοιχεία των ηλικιωμένων της κοινότητας. Θα ήθελα να συγχαρώ το προσωπικό των Κοινοτικών Υπηρεσιών για τις προσπάθειές του και τη συμβολή του, διασφαλίζοντας την επιτυχία του προγράμματος.
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Το τμήμα Δημοσίων Σχέσεων ξεκίνησε με τον καλά οργανωμένο εορτασμό των 40 χρόνων του οργανισμού, ο οποίος περιελάμβανε ένα εντυπωσιακό Εορταστικό Ερανικό Δείπνο στο The Glasshouse και στο οποίο παρευρέθηκαν πολλά μέλη και υποστηρικτές. Στην εκδήλωση, υποδεχθήκαμε επίσης τον Αξιότιμο Ken Wyatt , AM MP Ομοσπονδιακό Υπουργό για τη Φροντίδα Ηλικιωμένων και Υγείας Ιθαγενών, ο οποίος εξέφρασε την αμέριστη υποστήριξή του στο έργο που επιτελεί η ΦΡΟΝΤΙΔΑ και στις συνδυαστικές μας προσπάθειες.
Οι τακτικές εβδομαδιαίες αναφορές στην κοινότητα σχετικά με το έργο της ΦΡΟΝΤΙΔΑΣ μέσων των ομογενειακών εφημερίδων, των μέσων κοινωνικής δικτύωσης καθώς και του επιτυχημένου ραδιοφωνικού προγράμματος στο 3ΧΥ, εξασφαλίζουν την ενημέρωση και εκπαίδευση της κοινότητάς μας και τα ενδιαφερόμενα μέρη. Επίσης, ξεκινήσαμε τον επανασχεδιασμό της εταιρικής ταυτότητας της ΦΡΟΝΤΙΔΑΣ ώστε να εκσυγχρονίσουμε την εικόνα μας και να γίνουμε ένας από τους ηγέτες στην παροχή υπηρεσιών για ηλικιωμένους με συγκεκριμένα πολιτισμικά χαρακτηριστικά.
Εφαρμόζοντας το Στρατηγικό Πλάνο, έχουμε ήδη προβεί σε αγορές στη Βικτώρια και διαπολιτειακά, λεπτομέρειες των οποίων θα δημοσιοποιηθούν στην κοινότητα το επόμενο οικονομικό έτος.
Το εθελοντικό πρόγραμμα και το Κοινοτικό Πρόγραμμα Επισκέψεων συνεχίζει να ενισχύεται οικονομικά από την Ομοσπονδιακή Κυβέρνηση. Θα ήθελα επίσης να καλωσορίσω τους 22 νέους εθελοντές, που έχουν ενταχθεί στην ΦΡΟΝΤΙΔΑ αυτήν την χρονιά. Η συνεισφορά τους εκτιμάται ιδιαίτερα από όλους μας στον οργανισμό.Φέτος, η Διεύθυνσή μας, διασφάλισε ότι συνεχίζουμε να ηγούμαστε ως εργοδότης πρώτης επιλογής για τους 600 πλήρης και μερικής απασχόλησης εργαζομένους. Σύμφωνα με την φετινή έρευνα (ικανοποίησης) προσωπικού, οι εργαζόμενοί μας νιώθουν ιδιαίτερη ικανοποίηση και δέσμευση προς τη ΦΡΟΝΤΙΔΑ ενώ αισθάνονται ότι λαμβάνουν την απαιτούμενη υποστήριξη από τον οργανισμό.
Η Συμφωνία Εργασίας με το Υπουργείο Μετανάστευσης και Προστασίας των Συνόρων (DIBP) μας έδωσε τη δυνατότητα να αυξήσουμε τον αριθμό του Ελληνόφωνου νοσηλευτικού προσωπικού σε όλα τα προγράμματά μας. Είχαμε 29 νέους Ελληνόφωνες υποψήφιους εργαζόμενους προσωπικής φροντίδας κατά την περίοδο αναφοράς.Η ανάπτυξη και εκπαίδευση του προσωπικού παραμένει σημαντική προτεραιότητα με την υλοποίηση εκτενών μαθημάτων κατάρτισης. Συνεχίσαμε με το πρόγραμμα ένταξης και παρείχαμε περαιτέρω κατάρτιση ηγεσίας σε μια νέα ομάδα αναδυόμενων ηγετών στη ΦΡΟΝΤΙΔΑ.
Οι στόχοι επί του προϋπολογισμού επιτεύχθηκαν στην περίοδο αναφοράς. Ακόμη, πετύχαμε πλεόνασμα πριν την απόσβεση ύψους $339, 924 και εκπληρώσαμε όλες τις υποχρεώσεις μας όσον αφορά την προληπτική εποπτεία κατά το οικονομικό έτος.
Η καθαρή αξία του ενεργητικού μας ξεπέρασε τα $63 εκατομμύρια. Θα ήθελα να ευχαριστήσω όλο το προσωπικό της ΦΡΟΝΤΙΔΑΣ. Είναι θαυμάσιοι άνθρωποι που προσφέρουν στην ευημερία των ανθρώπων που φροντίζουμε και συμβάλουν σε μεγάλο βαθμό στην συνεχιζόμενη επιτυχία του οργανισμού μας.
Θα ήθελα επίσης να ευχαριστήσω το Διοικητικό Συμβούλιο και τα μέλη της ΦΡΟΝΤΙΔΑΣ για την αφοσίωσή τους και τις υπηρεσίες τους προς τον οργανισμό και για την υποστήριξη που έχουν παράσχει στο γραφείο του Διευθύνοντα Συμβούλου.
Το 2016-2017 ήταν ακόμη μία επιτυχής χρονιά για τη ΦΡΟΝΤΙΔΑ και νιώθω πολύ υπερήφανος για το προσωπικό μου και τις προσπάθειές του που έχουν συμβάλει στην συνεχόμενη επιτυχία του εκπληκτικού οργανισμού μας.
Γεώργιος Λεκάκης AO JP (BA. BSW)Διευθύνων Σύμβουλος
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Fronditha Care launchedTelstra Health - iCare
Highlights
Since the establishment of Fronditha Care 40 years ago, the key objective of the organisation remains the provision of high quality aged care services to the elderly in our community. Fronditha Care has embraced technological innovation in the field of aged care to facilitate the effective operation of its residential and community services.
Telstra Health, more commonly known as iCare, is the next step that Fronditha Care has adopted towards this end. During the reporting period, the organisation has invested over $500,000 to implement the Telstra Health software system within all of its residential care facilities. The internet cloud based system provides carers and nurses with a complete and detailed picture of residents’ current state of health. The medication management system has reduced the risk of medication errors and shortened medication rounds, enabling staff to spend more quality time with residents. Furthermore, the system has accorded a level of flexibility to meet and manage the residents care needs, which translates to what is ultimately our main objective, the provision of better care.
After Telstra Health’s successful roll out in Fronditha Care’s residential care facilities, the system is to be made available to the Community Services department for use in our provision of home care packages and community services.
Telstra Health was officially launched on 19 May 2017 with representatives of the Board of Directors and Telstra Health.
“To purchase this system, we spent over $500,000. However, this system focuses on the health of the elderly, so there was no hesitation on our end”, Treasurer Jacob Fronistas stated during the official launch of Telstra Health - iCare.
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Fronditha Care officially opens STEYIWith a great sense of accomplishment and celebration, Fronditha Care’s reconstructed STEYI residential facility (58 beds) was officially opened by the Hon. Julia Banks (Member for Chisholm, representing the Minister for Aged Care and Indigenous Health), and in attendance were the Hon. Hong Lim (Member for Clarinda, Parliamentary Secretary for Multicultural Affairs) and Ms. Christina Simantiraki (Consul General of Greece in Melbourne).
In addition to the plaque marking the official opening of STEYI, another two honorary plaques were unveiled in honour of our esteemed donors Nick and Anna Vournazos, who have donated $2,000,000 to Fronditha Care, and Dimitrios and Spiridoula Floratos, who have donated $100,000 towards the STEYI redevelopment. The event was also attended by Councillors Tamsin Bearsley (City of Kingston), Pang Choi and Theo Zographos (City of Monash).
Mr. Nick Thodos, President of Fronditha Care, acknowledged the contributions of the organisation’s pioneers, members, volunteers, staff and donors, whose efforts and contributions have culminated in the building of the new STEYI. This new building symbolises the way forward for the organisation with its ultra modern amenities, high standard of care and level of luxury.
In 1989, Fronditha Care built STEYI (30 beds), which was the first nursing home in Victoria to cater to the health care, cultural and spiritual needs of the Greek speaking elderly migrants in the community. Over the years, the needs of the community dramatically increased and the need for high quality care persisted. As a result of this, the Fronditha Care Board of Directors and management decided to demolish the original facility and rebuild a new contemporary facility in July 2016, marking a milestone in the organisation’s history, and also in the standard of provision of culturally specific residential aged care in the aged care industry.
The Hon. Julia Banks, MP, in an emotional speech, stated: “Fronditha Care has a special place in the heart of Australia and Greek Australian elderly people. The beauty of Fronditha Care is that it is a home away from home. Particularly in their older age, it is very important to make people feel comfortable and warm and in a secure and loving environment , and that is an intrinsic part of Greek culture and that is why Fronditha Care is an intrinsic part of Australia and our aged population.”
The Hon. Hong Lim, MP, was noticeably impressed by the new palatial five star residential facility stating: “As the local Member for Clarinda, I am very proud of your achievement.“ He further humorously added, “The Chinese community is 6 to 7 times larger than the Greek community but they have nothing that compares to this. Now that I have come and I have seen, we want to copy you.”
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Highlights
Redevelopment ProgramFronditha Care is an organisation that strives to meet the demand of aged care services in the community and has therefore embarked upon an ambitious redevelopment program. The current phase of this program is the reconstruction of our three residential care facilities in Clayton. Stage I began in 2014 with the demolition of the original STEYI facility which was completed in July 2016. This modern contemporary facility has set a new luxury standard of accommodation provision by Fronditha Care, which will be replicated in all new residential care facilities that the organisation will construct into the future. The total costs of the building of 150 beds is estimated at approximately $30 million and as at 30 June 2017 approximately $19,172,000 has been spent.
Stage II saw the demolition and reconstruction of our first residential facility PRONIA which opened in 1983. Building works for the redevelopment of PRONIA were ongoing throughout the reporting period, commencing in July 2016 with completion expected in October 2017. The new facility will not only provide the same luxury standard of accommodation and high quality of care as STEYI, but will also host our Planned Activity Program (PAG) in the modern Zissis Dardalis Centre, a centre designated for activities to promote active ageing for the elderly in our community.
Stage III of our Clayton reconstruction program will see the redevelopment of our GALINI facility, dedicated to the care of the elderly with severe dementia. Plans have been approved by the City of Kingston and works are expected to commence in early 2018. With the completion of GALINI, Fronditha Care will provide residential care to 150 elders in Melbourne’s south eastern region.
After the announcement by the Federal Government in May 2017 of the allocation of an additional 30 dementia specific beds in Melbourne’s western metropolitan region to Fronditha Care, we have decided to construct a new 92 bed facility in St Albans to also incorporate our existing 60 beds. After consultation with consultants from Alzheimer’s Australia, we are currently in the process of finalising the design of the new facility with our assigned architects the De Nova Group. Fronditha Care will be aiming to submit the final plans for approval to the City of Brimbank by October 2017.
St Albans proposed new THALPORI residential care facility PRONIA Building Works as at September 2017
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Aged & Community Services Australia (ACSA) & Victorian Premier’s Volunteer Awards
Industry and State recognition for Fronditha Care’s volunteers
On behalf of the Board of Directors and Management of Fronditha Care, we would like to express our congratulations to two long term volunteers of Fronditha Care, Mr. Tassos Bardakos and Mr. Dinos Diamantopoulos.
On 26 September 2016, Tassos was awarded the distinguished ACSA 2016 Volunteer of the Year Award and on 4 December 2016, he received one of the Victorian Premier’s Volunteer Champions Awards.
Tassos has been a volunteer at Thornbury since 1999. He was introduced to Fronditha Care and its work as a daily visitor of his mother-in-law, who was a resident of our ANESI facility in Thornbury. After her passing, Tassos felt it to be a natural progression from visiting as a family member, to becoming a committed volunteer.
Tassos visits ANESI every day, without fail, including weekends. What is noted is that he knows all residents by name and he greets them individually. He also knows their personal stories and conditions, and enquires after their wellbeing.
During both Awards ceremonies, Tassos stated that as a volunteer he not only gives, but also receives a lot of love from the elderly.
Another Fronditha Care volunteer, Dinos Diamantopoulos, also received the ACSA 2016 Volunteer Finalist Certificate, as recognition for his wonderful contribution to STORGI, Templestowe. Dinos, amongst other initiatives, drives the bus of STORGI and uses his community network to organise the attendance and participation of our residents at various Greek social clubs.
Congratulations Tassos and Dinos and we wish all the very best to you and your families in the future.
PRONIA Building Works as at September 2017
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40th Year Anniversary Gala Ball
To mark 40 years since the establishment of Fronditha Care, the organisation hosted a highly successful gala ball on Saturday, 27 May 2017, at the Glasshouse in Melbourne, presented by the acclaimed MC, George Donikian.
The event celebrated and commemorated the history and the pioneers of the organisation, and showcased its accomplishments and the Bounty of Care it provides.
The event was attended by prominent public figures and stakeholders from the aged care industry and the community. The Minister for Aged Care and Indigenous Health, Ken Wyatt AM, and the State Minister for Families and Children and Youth Affairs, Jenny Mikakos, publicly articulated their support and admiration for the organisation’s achievements and endeavours, while they both endorsed its future plans and aspirations. Other special guests included Senator Jane Hume, Mr Steve Dimopoulos MP, the CEO of ACSA, Pat Sparrow, and the CEO of LASA, Veronica Jamison. Mr. George Sevdalis, the first Treasurer of Australian Greek Society for Care of the elderly, now known as Fronditha Care was also present.
The event received support from a large number of corporate sponsors, community organisations and prominent individuals, raising over $60,0000 towards Fronditha Care’s redevelopment program.
14 FRONDITHA CARE ANNUAL REPORT 2016-17 | HIGHLIGHTS
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Two significant announcements enriched the festive atmosphere of the night. The announcement of an extra 30 bed licences for the St Albans facility that will contribute to the reconstruction of the THALPORI facility, and the Anna Matthews OAM Research Scholarship Programme. The Scholarship aims to provide financial support to post-graduate research students for research projects that contribute to the wellbeing or care of the ageing Greek speaking community and other Culturally and Linguistically Diverse (CALD) communities, where appropriate.
The projection of several photos of the organisation’s history, along with the video “Bounty of Care”, intensified the emotional atmosphere that prevailed throughout the night. Moreover, the individual “thank you” cards from residents and community service clients that were gifted to guests, made for a unique and touching souvenir.
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Media Sponsors
Major Sponsor
Event Sponsors
f r u i t a n d v e g e t a b l e w h o l e s a l e r s
W W W . P I C C O L O F R E S H . C O M . A U
Raffle Prize Donors Silent Auction Donors
We wish to extend our sincerest thanks to all of our sponsors, supporters and media partners for making the 40th Anniversary Gala Ball a great success.
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40 Year History of Fronditha Care 40 Years have passed since a small group of Greek professionals met in the hope of fulfilling a very ambitious vision: to support and care for the Greek speaking elderly in Australia. Many were the hurdles that had to be surpassed but with zeal and determination the fulfillment of the dream quickly became a reality.
On 26 April 1977, at the inaugural meeting of the interim committee of the Australian Greek Society for Care of the Elderly (AGSCE), the foundations were laid for the beginning and development of Fronditha Care. Its pioneers were already aware of the many problems our Greek speaking elderly were facing, and understood that those needs would increase exponentially when the migrants from the 1950’s and 1960’s would become elderly themselves.
The services of mainstream aged care providers at the time were inadequate and limited to the provision of medical care, while ignoring the psychological, linguistic, religious and cultural needs of the elderly.
Many in the Greek community were also sceptical about the establishment of the AGSCE as they struggled to understand its mission and, at the same time, the value of its contribution.
Their stance changed in 1983 when PRONIA, the first residential aged care (40 bed Low Care) hostel for Greek elderly in Victoria, first opened its doors. There was genuine recognition from the public that the AGSCE was an organisation that was capable of realising its objectives and lived up to its promises, and was committed to assisting the elderly. The organisation’s pioneers soon came to the realisation that the completion of PRONIA was only the first step in a long journey, a journey that would see the establishment of residential and community services throughout the Melbourne metropolitan regions of Victoria and into New South Wales.
The next chapter of the Fronditha Care story saw the construction and opening of its first nursing home, STEYI in 1989 (30 bed High Care). For the first time, STEYI provided our elderly with a model of care that not only provided end-to-end support but was also tailored to each individual’s personal, cultural and spiritual needs.
Emboldened by the completion of STEYI and motivated by the realisation that dementia was becoming increasingly widespread amongst the elderly, the organisation pushed on vigorously with its efforts to act immediately and effectively to provide the appropriate care for those afflicted with this condition required.
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The result of this was the construction of GALINI, a residential aged care facility catering exclusively for people living with dementia, which opened its doors in 1993 (32 beds). GALINI’s model of care saw the implementation of innovative programs, which aimed to both provide the necessary support services in a secure environment, within a culturally-specific setting.
The ongoing progress and development of the AGSCE and the continuous improvement and expansion of service provision remained central to the organisation’s strategy, changing its name to Fronditha Care on 9 July 1996, to facilitate this growth. Stagnation was not a word that featured in Fronditha Care’s vocabulary.
The expansion of Fronditha Care to the four major metropolitan regions of Melbourne was now inevitable. When Fronditha Care extended its arms of care to St Albans in 1996 with the establishment of the THALPORI facility, to Thornbury in 1997 with the setting up of ANESI, and to Templestowe in 2005 with the construction of STORGI, its objective was to accommodate the increasing number of elderly, who were looking for residential aged care that was close to their loved ones, and that provided the culturally-specific model of care Fronditha Care was building its reputation.
In 2011, Fronditha Care in association with the Hippocrates Australian Greek Aged Persons Association, expanded its operations beyond Victoria, officially opening a residential aged care facility in Newcastle, New South Wales, named HIPPOCRATES, that catered to the needs of the elderly from various cultural backgrounds.
At the same time, Fronditha Care expanded its service provision beyond residential care to Community Services, providing home care assistance to the elderly. This division now services all of Greater Melbourne with qualified multi-lingual staff. The organisation also initiated the provision of Independent Living Units for elderly on low-income, and created Planned Activity Groups and respite care programs for the elderly and their carers, to counter the growing problem of isolation. Furthermore, Fronditha Care focused on the provision of information to our elderly to enable them to access and obtain appropriate aged care services, despite the cultural and linguistic barriers that they faced.
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The Greek community has always been by Fronditha Care’s side and without its assistance the organisation’s journey would have been a very different one. The community not only came to trust in Fronditha Care, but has played a large role in strengthening the organisation through donations, sponsorships, partnerships and advocacy.
An integral part of Fronditha Care’s journey has been the organisation’s tireless and committed body of volunteers. Volunteers comprised the interim committee which both created the vision and set in motion the realisation of Fronditha Care. For the last 40 years, the Board of Directors and the work of its Subcommittees are managed by volunteers, who are continuing the original vision of the organisation’s founders.
The Auxiliary Committees are another form of volunteerism that has grown alongside Fronditha Care’s establishment. Throughout Fronditha Care’s 40 years of service to the community, the Auxiliary Committees have organised festivals and fetes, walkathons, radiothons, fundraising luncheons, dinners and other events that have brought together thousands of supporters, in an exemplary example of collaboration and commitment to the organisation’s cause. Our body of volunteers collectively generously give their heart and soul to fundraising efforts towards the establishment of residential care facilities and the improvement of service provision. Currently, there are three Auxiliary groups in operation aligned to our facilities in St Albans, Templestowe and Thornbury, whilst a very active Clayton committee operated for over 30 years.
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Tributes Fronditha Care has a tradition of honouring individuals that have made a significant contribution to the organisation and its cause during their lifetime. The Board of Directors, management and staff would like to express the respect that they have for the work of the late Mr. Alfredo Kouris OAM, Mr. Vasilis Hatzisimeonidis, Mr. Peter Gogorosis and Mrs. Therese Fronistas and their sincere condolences to the families and friends of these exceptional individuals.
The late Vasilis Hatzisimeonidis was a Life Governor and an active member and supporter of Fronditha Care through his Meraklis Catering business. Vasilis, affectionately referred to as “Meraklis”, assisted with many fundraising campaigns and made considerable donations to many events and resident celebrations.
The late Alfredo Kouris OAM was a Life Governor and an active member and supporter of Fronditha Care. He was an advocate for Fronditha Care causes to provide essential services to the elderly. Through his Neos Pyrsos newspaper, he promoted Fronditha Care’s work to the Greek community, free of charge. He continued to advocate for Fronditha Care through various media outlets over many decades.
The late Therese Fronistas was a Life Member of Fronditha Care. For a period of three decades she worked tirelessly in fundraising, supporting and attending many fundraising activities, preparing translations and was a regular donor to the organisation.
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Tribute to the late Peter Gogorosis The President, Directors, volunteers and staff of Fronditha Care were deeply saddened by the passing of Mr Peter Spiridon Gogorosis.
Peter came to Fronditha Care at a time that was critical for the organisation and for the Greek speaking elderly in the community.
During Peter’s 15 year tenure as the Chief Executive Officer we witnessed Fronditha Care expand significantly to provide residential and community care services to the Greek elderly across all of the Melbourne metropolitan regions.
Fronditha Care grew from two aged care facilities to five. Community services programs expanded, including a social housing program. Peter was an insightful leader. He was tough and unrelenting in his pursuit to ensure that access to care for the CALD community was made easier. He worked hard with other CALD groups to lobby government agencies to respond to the needs of the communities.
Peter was strong in his belief that maintaining language, cultural and religious beliefs within the care setting was essential in providing holistic care, particularly for residents suffering with dementia. Peter will be remembered as a leader that guided Fronditha Care through one of its growth phases, building the foundation to what we can be proud of today. He was also appointed a Life Governor of Fronditha Care.
We are eternally grateful for his outstanding contributions.
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Fundraising and Donations
Memorial Donations Fronditha Care receives donations in memory of loved ones and in lieu of flowers at funeral services.
During the reporting period, these donations were mostly requested by families of residents and clients, and other supporters of Fronditha Care, with a total of $48,057 being raised.
We express our gratitude to all the families that have nominated Fronditha Care as their charity of choice and we extend our sincere condolences to them for their loss.
We are thankful for their support in helping Fronditha Care provide a tradition of love and care to our elderly.
Donations received In Memory of the late:
Panagiotis RaftopoulosAngela KatsalasParaskevou NicolaGeorge LouposAndrew GeorgaklisAntonios KyrkilisTasoula MoutzouriGeorgia Tsatsas
Fronditha Care extends its appreciation to the funeral companies that have supported our cause in the 2016-17 period.
Martha LongasGeorge KazantzidisHeleni KotsonisSofia GouliarmisChrisoula RovolidouGeorge DellasSpyros Kostarakis
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Donate to a cause that deserves your support.
I would like to donate the amount $ ____________________________________________
Amount in words _____________________________________________________________
Name / Organisation __________________________________________________________
Address _____________________________________________________________________
State _______ Postcode ________ Phone No. ___________________________
Email ________________________________________________________________________
Method of Payment:
Cash
Cheque
Credit Card
Direct Debit: Delphi Bank - BSB: 941 304 / Account No.: 203372010 Credit Card
Visa Mastercard
Credit Card Number:
Name on card ____________________________ Expiry ___ /___ CCV ___ ___ ___
Signature _________________________________
Cut and post donation slip to: 94 Springs Road, Clayton South VIC 3169 or scan and email to [email protected] Thank you for your support.
(03) 9552 4100 frondithacare.org.au
Cash
Cheque
Direct Debit: Delphi Bank - BSB: 941 304 / Account No.: 203372010
Credit Card
Visa Mastercard
Credit Card
Visa Mastercard
Donations are a vital part of providing our elderly with the quality of life that they deserve.Support 40 Years of a Tradition of Love and Care and donate to a cause that deserves your support.
2626 FRONDITHA CARE ANNUAL REPORT 2016-1726 FRONDITHA CARE ANNUAL REPORT 2016-17
$59,517Total Amount of
Auxiliary Donations raised in the 2016-17
period
$342,918Total Amount Donated
in the 2016-17 financial period
$175,344Total Amount of
General Donations raised in the 2016-17 period
$48,057Total Amount of
Memorial Donations raised in the 2016-17
period
Major Donations
Donations are a vital part of providing our elderly with the quality of life that they deserve. Fronditha Care relies heavily on the support of individuals and the community to continue helping our elders to live the way they want, enjoying what they love.
over $60,000Total Amount raised
at the 2017 40th Anniversary
Gala Ball
26FRONDITHA CARE ANNUAL REPORT 2016-17 26FRONDITHA CARE ANNUAL REPORT 2016-17
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Fronditha Care’s Auxiliary Fundraising Committees form a dedicated group of volunteers who have contributed enormously to the organisation’s development over the last 40 years, from the inception of Fronditha Care to the present day.
Fundraising for Fronditha Care is their core activity and the 2016-2017 period saw a number of events organised and successfully executed by our Templestowe, Thornbury and St Albans Auxiliary Committees, while they also continued to build strong relationship and partnerships with the community.
Auxiliary Success
In November 2016, the Templestowe Auxiliary hosted what is now an annual tradition, a Christmas Luncheon at the Saint Haralambos Church Hall in Templestowe. The event was a huge success with over 250 attendees and an abundance of raffle and door prizes.
In July 2016, the auxiliary’s Cinema night at the Balwyn Cinema was sold out - a fantastic achievement. Guests were treated to supper before the movie, with an array of delicious homemade delicacies prepared by the Auxiliary members.
The Templestowe Auxiliary also reached yet another milestone this financial year, purchasing a brand new bus for the STORGI, Lower Templestowe residential aged care facility. The brand new, state-of-the-art and luxurious Mercedes Benz bus will comfortably transport Fronditha Care residents on their regular recreational outings.
Total amount raised by the Templestowe
Auxiliary in the 2016-17 period was:
$47,012
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In cooperation with the Templestowe and Thornbury Auxiliaries, the St Albans Auxiliary hosted a Family Fun Day fundraising event in October 2016 at the THALPORI St Albans residential care facility.
The event celebrated the official opening of the facility’s new resident garden. Supporters of Fronditha Care enjoyed home cooked traditional food and traditional Greek BBQ, made with love by the Auxiliary members and our volunteers, while being entertained by live dancing and music.
The Thornbury Auxiliary organised a successful tavern dinner dance fundraiser at ‘Nikos Tavern’, Ringwood in March 2017. Guests enjoyed an evening of dancing to live Greek music and relished in delicious traditional Greek cuisine whilst showing their generosity and support to Fronditha Care. A special public announcement at the event was made by Sofia Mercoulias, President of AHEPA, who pledged to fundraise for a new bus for Fronditha Care Clayton.
Fronditha Care acknowledges the tireless and selfless efforts of the Fronditha Care auxiliary members. We extend our sincere thanks to the dedicated individuals who form a special and vital part of the Fronditha Care family.
The event celebrated the official opening of the facility’s new resident garden. Supporters of Fronditha Care enjoyed home cooked traditional food and traditional Greek BBQ, made with love by the Auxiliary members and our volunteers, while being entertained by live dancing and
Auxiliaries, the St Albans Auxiliary hosted a Family Fun Day fundraising event in October 2016 at the
The total amount raised by the
Thornbury Auxiliary in the
2016-17 period was:
$7,787
Total amount raised by the St Albans
Auxiliary in the 2016-17 period was:
$4,718
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Residential CareServices34 years of a tradition of love and care in residential aged care provision
Fronditha Care’s five residential aged care facilities located in Victoria and NSW have continued to achieve the highest industry standards of nursing care, while simultaneously providing enriching resident lifestyle programs to ensure that our elders are celebrated and active.
During the reporting period, our dedication to meeting the residential care needs of the community has resulted in new building projects being planned and realised, and additional beds being allocated to Fronditha Care by the Federal Government.
397Total Amount of
current Beds in Victoria and NSW
From left: Jayson Vinod (RCM Clayton), Kathy Sferopoulos (Deputy RCM Thornbury), Renee Bognar (RCM Thornbury), Jim Scantsonihas (GM Operations), Angela Cox (RCM Lower Templestowe), Sue Donaldson (RCM St Albans), Judith Cornish (RCM Newcastle, Mayfield).
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ClaytonSTEYI - PRONIA - GALINI Our residential care provision in Clayton, has been the recipient of praise and admiration from the community and industry stakeholders. The completion of the new STEYI facility has elevated the standard of accommodation and amenities offered. Furthermore, the dedication and training of staff has ensured a high standard of care while other initiatives undertaken have enriched the quality of life of our residents.
The implementation of a gardening program has empowered residents and given them a strong sense of belonging. The introduction of the reminiscing programme has worked wonders for both the elderly and staff, where with a simple click on Google maps, our residents are able to visit their native home towns and villages via satellite and see what changes have occurred over the years. Our residents’ lives are celebrated every day and we love listening to their life stories and experiences.
Our residents’ choir (ECHO) performed exceptionally well this year, with the highlight being their performance at the official opening of STEYI. Determined to create a happy and vibrant environment, our staff has created their own belly dancing group, performing regularly at Clayton and Fronditha Care’s other residential facilities. Tavern nights, musical performances and regular bus trips have also enriched our lifestyle program.
Building works for the redevelopment of our PRONIA facility were ongoing throughout the year, commencing in July 2016 with completion expected in October 2017. The new facility will not only provide the same luxury standards of accommodation and high quality of care that STEYI has brought to Fronditha Care, but will also host our Planned Activity Program (PAG) in the modern Zissis Dardalis Centre, a centre designated for activities to promote active ageing for the elderly in our community.
Management is fortunate to work alongside such an inspiring group of colleagues, volunteers and families, and would like to express our warmest thanks to all in making Fronditha Care an endearing, joyful place, that everyone calls home.
91beds
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Thornbury ANESI - DAREBIN - MERRI - GRANDVIEW It has been yet another wonderful year for Thornbury with many achievements over the reporting period. Most importantly, this year saw us continue to meet industry accreditation standards, after successful unannounced visits from AACQA.
Ongoing up-skilling and learning opportunities have kept our staff retention rate high, while new staff members have also been welcomed. Our Labour Agreement continues with the Department of Immigration and Border Protection (DIBP), allowing us to employ appropriately skilled, Greek speaking staff to meet the needs of our elders.
We have continued to foster relationships with our volunteers and in recognition of National Volunteers Week in May 2017, held a morning tea to thank them for their contribution. We have introduced many new activities via our lifestyle program and our daily bus outings keep our residents involved and engaged. Our Lifetime Wish list program has seen many residents’ wishes granted, such as a visit to Red Hill Church ‘Panagia Kamariani’ and a trip to Crown Casino. The highlight of the year was our participation in the 25 March Greek Independence Day commemorative march at the Shrine of Remembrance, with Fronditha Care residents (assisted by volunteers and staff) being the first from an aged care facility to take part. This was a true celebration of culture and heritage, keeping our residents connected and actively present in their community.
At the operational level, we have successfully managed projects including the commissioning of a generator, kitchen renovation and garden enhancements. This year also saw us successfully roll out the new computer based documentation system, iCare. As well as improving business processes and providing quality care to residents, documentation is streamlined allowing for better utilisation of staff time, greater flexibility and more contact with residents.
2017 also sees ANESI reach the milestone of 20 years of residential care provision to the Greek elderly and we look forward to celebrating this milestone later in the year.
To our staff and volunteers, we are grateful for your dedication and assistance.
120beds
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Lower Templestowe STORGIThe reporting period has seen Fronditha Care’s residential care facility in Lower Templestowe, STORGI excelling in the provision of care, lifestyle activities and staff performance. In addition, the impressive contributions of our tireless volunteers and the fundraising of the Templestowe Auxiliary, has made 2016-2017 another remarkable period for us.
In October 2016, the iCare software system was launched, digitalising Fronditha Care’s clinical care documentation system. STORGI was the pilot site for the rollout of the cloud based system, with our staff managing the transition with relative ease. They continue to grow and champion the system through ongoing learning and advising staff at other facilities on how the new digital documentation method works.
This year we give special appreciation and congratulations to Androniki Zougoulos (Activities Officer) in achieving the Outstanding Contribution Award at the 2017 Fronditha Care Staff Awards. We are very proud of her and all the activities team for their impressive contributions. Our colourful lifestyle program saw the celebration and commemoration traditions such as OHI day, Greek Independence Day, a festive Christmas banquet, Australia Day and ANZAC Day. Thank you to the staff and volunteers at STORGI for bringing joy to our residents daily.
Each year it is humbling to see the volunteers and the community groups that freely give their time to making the lives of the residents we care for happier. We are very proud of the ongoing selfless contributions of our volunteer Konstantinos (Dinos) Diamantopoulos for being a finalist in the 2016 ACSA Volunteer of the Year Award. We also extend our gratitude to the Templestowe Auxiliary Committee whose zealous fundraising efforts over two years have culminated in the purchase of the gem of our facility, our new Mercedes Benz bus, for our resident excursions and outings.
60beds
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St Albans THALPORI
During the reporting period, our THALPORI residential care facility in St. Albans has sought to strengthen its relationship with the families of our residents and to enrich its lifestyle program.
To facilitate closer and more effective communication between staff and families, THALPORI underwent a review and restructure of its nursing staff. The result has been the establishment of three additional full-time nursing positions. Now, two Unit Coordinators oversee the day-to-day running of the memory support unit and the nursing home, both coordinators acting as one point of contact for any concerns or issues that residents’ families would like to convey. Furthermore, these roles are also supported with the introduction of a full-time Clinical Care Coordinator, who works closely with the nursing staff to ensure all the clinical needs of our residents are fully met. The rollout of the iCare system in March 2017 has further streamlined and supported our clinical care and documentation management.
As a culturally inclusive organisation our THALPORI residential care facility has also enhanced its lifestyle program with an emphasis on hosting special cultural events each month, to celebrate cultural diversity and bring the residents together in a festive learning environment. Though Greek heritage and celebrations form the primary focus of our activities, in 2017 our Ethiopian staff prepared a delicious feast from the Horn of Africa for our residents, who particularly enjoyed the after dinner coffee ceremony. Our staff from the Philippines and Pacific Islands have also shared their food and culture, providing our residents with the opportunity to both learn and enjoy new experiences.
During the reporting period, considerable discussion occurred in relation to the future accommodation requirements of the THALPORI residents. It was with great anticipation that the management of Fronditha Care announced that plans for a new upgraded 92 bed facility have been completed, and construction will commence once Council approval is received.
60beds
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NewcastleHIPPOCRATES
In the reporting period, the HIPPOCRATES facility in Newcastle continued to flourish and gain praise among the community. The high standard of service provision was verified once again by AACQA in October 2016, when, after a stringent audit, the facility achieved excellent results and received a further 3 year accreditation.
The special events that our staff organised brought staff, volunteers and residents together, enriching the lives of the elderly and improving their wellbeing. Two highlights were the Spring Spectacular in September, where the staff dressed up as famous singers, actors and artists, and the Christmas pantomime in December, which transformed the dining room into a cruise ship experience.
Capital works completed included the installation of an additional elevator and a covered walkway, allowing all residents to participate in activities in the neighbouring Hippocrates function centre, creating more opportunities for connection and celebration.
We also welcomed a new Manager of Residential Care, Judith Cornish, whose extensive experience in the aged care sector has facilitated streamlined procedures and community engagement.
The Hippocrates Association, Fronditha Care’s partner in Newcastle, also celebrated 25 years of operation on 20 May 2017, with a highly successful gala ball.
66beds
36
The Hippocrates Greek Aged Persons Association held its 25th Anniversary Gala Ball at the Newcastle Town Hall on Saturday 22 May 2017.
The fundraising event was attended by prominent public figures and community representatives and was supported by generous sponsors. Among the attendees were the Lord Mayor of Newcastle, Councillor Nuatali Nelmes, Rev. Nicholaos Zervas OAM, Mrs Anna Marendy, President of the Hippocrates Association, Mr Tim Crakanthorp MP, State Member for Newcastle, Mr Robert Bell, President of Hunter Multicultural Communities, Mr Paul Milonas, President of the Greek Orthodox Parish and Greek Community of Holy Apostolos, Mr Apostolos Kassas, President of the Macedonian Brotherhood, Pavlos Melas, Mrs Margaret McNaughton AM, Patron of Hippocrates Association, Mr John McNaughton, former Lord Mayor of the City of Newcastle and the President of Fronditha Care, Mr Nick Thodos.
The event celebrated and commemorated all those that contributed to the achievements of the Hippocrates Association, from the members to the wider community, and highlighted the very successful ongoing cooperation with Fronditha Care.
Funds raised at the gala ball will be donated to the HIPPOCRATES, Newcastle residential facility.
Fronditha Care congratulates the association on the occasion of its 25th Anniversary and extends its congratulations.
HIPPOCRATES Greek Aged Persons Association, Newcastle
Thank you to all of the event Sponsors and Supporters
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Hospitality ServicesAt Fronditha Care, the provision of high quality residential aged care goes beyond nursing care and extends into a range of hospitality services that encompass catering, housekeeping and laundry, maintenance and ongoing training. The appointment of Mr Peter Thiveos into the newly created Hospitality Services Manager role in 2016 has made a significant impact to the quality and delivery of these services.
From April to June 2017, updates and revisions were made to Fronditha Care’s Residential and Community Services Food Safety Program which met with approval by Australian Food Hygiene Services. Moreover, rational combi ovens have been installed in all of our facilities to ensure consistency of quality and flavour of all meals.
In order to ensure our resident satisfaction of the quality and food options provided, a resident survey was completed in 2017. The feedback was considered along with chef recommendations that have led to the implementation of an organisation-wide menu, adopted across all residential care facilities. This menu has received high praise from Leading Nutrition dieticians.
From February to June 2017, new cleaning systems have also been implemented that utilise microfibre materials to reduce risks of cross infection, while reducing ergonomic hazards for staff.
The installation of generators in each of our residential care facilities, from November 2016 to April 2017 guarantees that all of our facilities have an energy source back up in the event of any power outages.
In addition, from January to June 2017, a new uniform filing management system has been introduced which has led to greater efficiency and consistency throughout all of our facilities. Furthermore, the up-skilling and training of our staff has been a priority where in addition to training, junior staff received mentoring from senior staff.
We sincerely thank all our kitchen, laundry, cleaning and maintenance staff for their excellent work in the reporting period.
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Lifestyle &Activities Fronditha Care believes that the happiness and wellbeing of residents goes beyond a nursing and medical care plan. Lifestyle and activities are central in importance to our culturally specific model of aged care, which aims to empower our elders to live the way they want, and enjoy what they love, by celebrating their culture and addressing their spiritual and emotional needs.
On a daily basis, our Lifestyle and Activities staff, with the assistance of our devoted volunteers, organise a multitude of social and recreational activities, exercise and leisure programs, outings and entertainment. In this way, we provide connection, participation, leisure and pure enjoyment for all of our care recipients. Many musicians from Greece have performed for our residents this year such as Panayiotis Holopoulos and Yoyo Tsampa, while various music choirs and dance groups from the community voluntarily bring joy to our residents.
This year Fronditha Care commemorated the heritage of its residents by celebrating OHI Day (28th October National Day), Greek Independence Day, Clean Monday, Tsiknopempti, Easter with the decoration of an Epitaph at each residential care facility, the Ascension of Mary, Christmas and New Year with vasilopita, Name days and Carnival (Apokries). Other events included Grandparents Day, Mothers Day, Fathers Day, Valentine’s Day, Saint Patrick’s Day, Daffodil Day, Harmony Day, and the birthday of each care recipient.
A major highlight of our program is our daily bus outings that keep our residents active and connected to the community.
We thank our lifestyle staff for their energy and the joy they give to all our residents. Our volunteers also play an important role in activites and they are greatly appreciated by the elderly and Fronditha Care.
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Community Services
Fronditha Care’s Community Services department has seen an expansion in service provision to the elderly in the community and their carers during the reporting period.
The staff training and new systems that were put into place in preparation for the deregulation of Home Care provision in February 2017, has seen Fronditha Care increase the number of elders that it receive services.
Our respite and activity programs have continued to grow with an emphasis being placed on the ethos of active ageing.
Moreover, our volunteer program has expanded and our committed volunteers have received high level recognition and industry awards.
Left to right: Helen Panayides, Anna Maria Dallas, Sofia Keretzidis, Heleni Bagiartakis (Executive Manager Community Services and Planning), Mahi Xepapadakou, Christina Georgandis, Vicki Derbas, Mary Nwankwo, Sofie Ignatidis, Vickie Papadopoulos, Sylvia Tzimas.
4141
Home Care Packages A monumental year in Home Care Packages has tested our commitment to the Greek community and the community’s faith in Fronditha Care. With the deregulation of Home Care Packages from February 2017, Fronditha Care revised its service delivery model to ensure that every individual is afforded the dignity and right to choose the extent to which they take control of their Home Care Package. We invested in the training and development of our existing staff and focused on strategies to attract and recruit new, highly competent staff. Finance systems were refined to allow capacity for our clients to autonomously log in to their own portal and monitor their package expenditure, making access to information instantaneous and unequivocally transparent.
These strategies, along with a strong advertising campaign, have yielded excellent results for existing and new clients choosing Fronditha Care to host their Home Care Package. Our two Care Consultants, Mahi Xepapadakou and Sylvia Tzimas, are available to the community for a free consultation to facilitate and support people’s entry to a very confusing and complicated aged care system. Most importantly however, is the focus of our service delivery on client outcomes. With increased choice and control, clients are moving away from standard domestic cleaning supports and choosing instead to reconnect with old friends and hobbies that were previously sacrificed due to increased frailty. Our aim is to support our elders to increase value and meaning in their lives and, based on the number of people increasingly choosing Fronditha Care as their package provider, we are achieving this goal.
Access and SupportThe Access and Support program provides short term, episodic support to people entering the aged care system for the first time. Our experienced and bilingual social workers, Mahi Xepapadakou and Sylvia Tzimas support people over 65 years of age who live in the southern region of Melbourne to learn about and access support services, to enable them to remain living as independently as possible.
The program aims to understand the current social, physical and emotional situation of elderly individuals so that referrals to appropriate services and supports can be put into place. Some examples include: connecting elders with an interest group, help with meal preparation or delivered meals, domestic assistance, community health services or personal care. Our Access and Support program has been inundated with calls since the deregulation of Home Care in February 2017 highlighting the very real need for expert advocacy on behalf of vulnerable elders with limited or no English language or computer literacy skills.
“Our staff deserves commendation for the true commitment that they have shown to their work and the resilience that they have demonstrated during a year full of change and transition.”
Heleni Bagiartakis, Executive Manager Community Services & Planning
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Planned Activity Groups
Perhaps the most exciting initiative this year has been the ‘Walking Football’ program. George Halkias, a physiotherapist from the Melbourne City Soccer Club, in collaboration with Fronditha Care and VicHealth trialled the program. The benefits of the program to our clients have been multifaceted - physical, emotional and social. Our elderly participants forget their limitations to an extent and extend themselves physically, which provides invaluable bodily movement, flexibility and strengthening. Socially, the ‘competitive’ principle of soccer brings out the younger version of all who participate. These two things combined, create many emotional benefits. Our committed staff is able to engage participants in this activity and loves seeing clients “have fun while exercising”.
The feedback from our clients is that the program provides them “with exercises that help with movement and make life easier while having a good time.” Other feedback from our participants includes: “All I can say is that this program is getting better and better. It gives me strength to continue living. Brings so many memories back from when I was playing soccer”.
Of course, the careful coordination of our Planned Activities Groups by Sofia Keretzidis, and the youthful attitude and passionate commitment of our staff make our activities groups a place our elders look forward to going to every week.
Volunteer ProgramFronditha Care’s volunteer programs have gone from strength-to-strength over the last 12 months with 22 new active volunteers recruited. The growing number of people choosing Fronditha Care to volunteer their time is a testament to the growing trust and respect which the organisation has earned from the community. Our Bounty of Care for our most vulnerable elders is more than just a slogan – we live and breathe this ethos and our volunteers are instrumental in helping our elders live a life of value.
Our volunteer programs delivered a total of 741 volunteer hours to isolated elders living at home, and a total of 3,400 volunteer hours to Greek elders residing in either Fronditha Care or external residential care homes. The compassionate contributions and selflessness of our volunteers shows in the appreciation expressed by elders and in their anticipation of the arrival of our volunteers everyday.
On September 29, 2016, Aged & Community Services Australia (ACSA), the leading peak body supporting over 700 charitable and community-based not-for-profit organisations held its annual awards ceremony. Two Fronditha Care volunteers, Tasos Bardakos and Dinos Diamantopoulos were amongst the finalists. Tasos Bardakos was awarded the Volunteer of the Year accolade. Furthermore, at the 2017 Australia Day Ceremony at Government House, Tasos Bardakos also received the 2016 Premier’s Volunteer Champions Award.
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Commonwealth Home SupportHost Home – This unique respite program is in its thirteenth year and continues to provide invaluable respite for carers of elders with early stages of dementia or cognitive changes. The group is run out of an ordinary home in the southern suburbs of Melbourne and aims to provide a familiar environment away from home. Anastasia Hatzisalata has hosted the program very successfully for many years and her compassionate nature compels her to give back to the community and those most vulnerable.
Our partnership with Alfred Health remains strong as the Host Home program continues. Every week on a Thursday, Anastasia opens her home to a group of 5 to 6 elderly people suffering from dementia and with the support of personal support workers, provides a structured respite program. Activities include exercise programs, cooking, walks, outings, singing and dancing, craft making and discussion.
Domestic AssistanceTowards the end of this financial year, Fronditha Care was successful in obtaining Commonwealth Home Support Funds to deliver Domestic Assistance to people over the age of 65 from a non-English speaking background, living in the Northern and Western Metropolitan Regions of Melbourne. This marks an exciting expansion for Fronditha Care’s Community Services division into an area of service delivery that was previously exclusively provided by local councils. In 2017 Fronditha Care will be setting up and running the program to reach and support even more members of our community.
BrokerageOur Brokerage Services Program has experienced huge success. With the deregulation of Home Care Packages, all providers have sought to hold onto their existing clients, including those that are Greek speaking. As such, Fronditha Care has more than doubled the number of external agencies it brokers Greek speaking workers to. Managing this influx of requests was no small feat and our Brokerage Services Coordinator, Vicki Derbas is to be commended for her fortitude and perseverance.
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Human Resources The Fronditha Care Human Resources Department is responsible for the strategic and day to day management of our people. During the reporting year 2016-2017 the Fronditha Care Human Resources department undertook many important projects and activities.
Human Resources team from left to right: Top row: Paris Nigro, Kathleen Fisher (Executive Manager Human Resources), Yiannis Androulakis. Bottom row: Maree Stamatakis, Angela Stopajnik.
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Employee SurveyIn March 2017 an Employee Survey was distributed amongst all of the Fronditha Care staff. Distribution included all residential facilities in Victoria and New South Wales, the Corporate Office and Community Services. Completion of the survey was not compulsory but was an opportunity for staff to anonymously express their opinions about the organisation.
The survey was conducted in an easy, unobtrusive method which allowed staff to provide feedback on what is important to them, where the organisation should be focusing their attention and how the staff feel about their daily life at Fronditha Care. The survey was aimed at analysing a range of behaviours to understand staff levels of satisfaction and wellbeing.
The total number of employees who responded and submitted the survey was 175. Fronditha Care at the time of the survey employed 608 people and therefore the response received represents 29% of total employees.
The survey reviewed a range of factors which included Management & Communication with 79% of employees rating this as highly positive. 87% of respondents felt the organisation’s Work Environment & Methods were very good and in regard to Training and Performance Management, 80% and 71% respectively responded optimistically to these factors. Values & Behaviours received an 84% positive response and 78% of respondents felt they were part of a team under the area of Teamwork. In regards to overall satisfaction with the organisation, 73% of respondents indicated they were happy working at Fronditha Care.
Occupational Health and Safety (OH&S)Fronditha Care commits to providing our people with the highest safety standards and observes our obligations and general duty under the Occupational Health & Safety Act 2004 in Victoria and in NSW by the Occupational Health & Safety Act 2000. Fronditha Care also observes and complies with the new WorkCover law (WIRC Act 2013) as it has been re-casted by the Victorian Government and came into effect on 1 July 2014.
Each facility at Fronditha has its own Health and Safety Committee. Amongst other training, the OHS Committee members receive an additional annual training for Health and Safety Representatives to ensure every member is kept up to date with current legislation and various procedures. During the reporting year 2016-2017, nine additional employees either volunteered or were elected to receive training in order to become qualified Health & Safety Representatives which highlights the importance of the role and the appreciation of the staff members for a safe and healthy working environment.
A key focus for Fronditha Care this year has been establishing a consistent OH&S reporting structure across the organisation to capture data relating to staff incidents and/or injuries. This data is gathered on a monthly basis and from this the ‘OHS Dashboard’ is derived which provides a summary of injury hotspots, types of accidents occurring, near misses and days lost. This report is submitted to the board Risk Management & Finance Committee for their information and review.
This data will support Fronditha Care in identifying future training requirements for our people, appropriate preventative actions to minimise number of incidents and early intervention strategies to eliminate time lost as a result of an injury.
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Recruitment of Greek Speaking Staff During 2014, Fronditha Care was successful in its application for a Labour Agreement with the Department of Immigration & Border Protection (DIBP).
The current Labour Agreement was the first of its kind in the aged care industry and has greatly assisted the organisation in sourcing skilled overseas Greek speaking personal care workers whilst responding to the cultural and language needs of its care recipients.
To date, Fronditha Care has nominated, sponsored and employed 30 people under the Labour Agreement. Although this constitutes only 4.42% of our workforce, a tremendous difference has been made to the services we provide, particularly with the care recipients who can only speak Greek or have regressed to their original language of Greek due to a dementia condition.
More recently, on 31 March 2017, Fronditha Care received an unannounced visit from representatives of the Sponsor Monitoring Unit, DIBP, to conduct a monitoring session of the Labour Agreement program. A letter was received from that office confirming that Fronditha Care has been assessed as being successfully compliant with the sponsorship requirements and Migration Regulations 1994 (the Regulations) for the Temporary Work (Skilled) (Subclass 457) visa program.
This agreement concluded on the 31 July 2017 and a further application has been made so a new, overarching Labour Agreement can be established. It is hoped that the new application will be approved which will not only allow the organisation to keep nominating and sponsoring skilled Greek speaking Personal Care Workers but also to transition the existing cohort of employees onto a permanent residency visa.
Induction ProgramFronditha Care welcomes new employees to the organisation through a formal Induction Program. It provides them with an overview of the organisation, the different areas of the business as well as an introduction to key members of staff, such as the Executive Team. These programs usually take up to a day to conduct and occur two or more times a year, depending upon the intake of new staff. Presentations are made by managers from all the Fronditha Care departments.
The first Induction Program for 2017 was held on Tuesday, 14 February at the Fronditha Care Clayton Residential Aged Care Facility, in its multipurpose room. Overall, the Program was found to be very informative and useful. The main aspect that the new staff liked most was meeting staff from other sites and in particular the managers and the CEO.
4848
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Training and Personal Development
The department of Human Resources at Fronditha Care is continuously working to ensure all staff members receive adequate training throughout the year. Training logs are kept up to date by Residential Care Managers, Community Services Supervisors and Human Resources, who report on them on a monthly basis.
Staff Academic Scholarship Programme
In order for Fronditha Care to further develop and enhance the skills and qualifications of its individuals, a new Academic Scholarship Policy was introduced whereby three (3) scholarships are made available to individuals who either apply or are nominated by their immediate managers based on their work merit, performance, team spirit and ethos. The purpose of this initiative is to establish a core element of employees who have achieved an academic qualification in their nominated field to ensure that Fronditha Care will have skilled and qualified people to support the services provided to our elderly now and into the future.
Leadership Success – A holistic approach
A 12-month Leadership Development Program was initiated in July 2016 with tools that accurately measured the skills and competencies of all Managers for the purpose of allocating, as best as possible, a training and development plan for them.
The program concluded successfully with the majority of the managers giving excellent feedback and applying gained knowledge into practice. Fronditha Care is now planning ahead for the next year to shift from the ‘Gaining Knowledge’ spectrum into the ‘Shaping Behaviour’ sphere in order for the participants to foster a culture of support, encouragement and positive attitude in their everyday leadership standard practice.
Fronditha Care also identified the need to extend and open up training sessions on Leadership to the next level of the hierarchy of the organisation recognising the importance of leadership traits across all levels. Managers and supervisors nominated high potential individuals based on the characteristics they have demonstrated such as adaptability to change, strategic thinking, integrity, visionary and positive mindset as well as self awareness and team work ethos.
This program is anticipated to commence in the financial year of 2017 - 2018 and it is hoped that the outcome will be invaluable for both the participants and the organisation.
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Employee Profile Demographic Data A workforce analysis was undertaken in June 2017 and the results below provide information regarding Fronditha Care’s current workforce including gender and age distribution, languages spoken and employment status.
LANGUAGES SPOKEN
In addition to the 232 Greek speaking employees at Fronditha Care, Table 2 highlights the comparison of those whose first language is English and those with another language as their first language who form the majority of the workforce. In particular, a total of 232 employees or 38 percent can speak Greek, whilst 76 percent of employees have English as their first or second language. There are also a large proportion of employees, 45 percent, whose first language is neither English or Greek, which further exemplifies the emphasis on cultural diversity at Fronditha Care.
GENDER DISTRIBUTION
The table in Table 1 highlights that 80 percent of all staff employed at Fronditha Care are female. This reflects a common difference in gender within the aged-care industry, showing that work-place preferences of females are more aligned with aged-care services, and that they are perhaps more in demand by the ageing and elderly clients of Fronditha Care.
80 % Number of female staff
members working at Fronditha Care
38 % Number of Greek
speaking Staff
Table 1 – Gender Distribution
Gender Number of Employees Percentage
Male 122 20%Female 486 80%Total 608 100%
Table 2 – Languages Spoken
Language Spoken First Language Second Language Count Percentage Count Percentage
English 168 28% 294 48% Greek 162 27% 70 12% Other 278 45% 244 40%
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AGE DISTRIBUTION
Table 3 provides a broad snapshot of the age groups of the Fronditha Care workforce. Particularly, it is noted that the majority of employees sit in the 35 to 44 year old cohort, comprising 25 percent of the workforce or 152 employees.
Table 3 - Age Distribution
Age Group Count Percentage
18-24 37 6%25-34 121 20%35-44 152 25%45-54 141 23%55-64 113 19%65 + 44 7%Total 608 100.00%
It is encouraging to observe from the table above that younger employees are joining the aged-care sector with 26 percent sitting in the 18-34 year cohort. Furthermore, it is evident that Fronditha Care employs a considerable number of more mature employees, of which 19 percent are between the age of 55-64 and 7 percent, who are over the age of 65. This demonstrates that Fronditha Care values and supports the employment of older workers. The distribution of employees across all age-groups is observed to be relatively even, further demonstrating Fronditha Care’s value for equal opportunity employment.
EMPLOYMENT STATUS
As can be seen from Table 4, the largest component of the Fronditha Care workforce is comprised of permanent part time employees with 62 percent sitting in this category. This is followed by casual employees that make up 26 percent of the workforce. Only 12 percent of employees at Fronditha Care are employed on a permanent full time basis. This data is supportive of worldwide trends which, over recent years, have shown a shift away from full time employment to that of a more part time nature. The prevalence of part-time employment at Fronditha Care is reflective of the importance we place on providing flexibility and opportunities for employees to achieve a work-life balance.
Table 4 – Employment Status
Employment status Number Employed Percentage
Permanent P/T 378 62%Permanent F/T 75 12%Casual 155 26%Total 608 100%
25 % Number of staff
members aged between 35-44 working at
Fronditha Care
62 % Number of permanent
part time staff members working at
Fronditha Care
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Staff AwardsFronditha Care recognises that the employees of an organisation are the backbone upon which the strength of the success of its operations and the achievement of its strategic objectives rest. To honour those that have led and inspired others, by personal example, and have demonstrated the Fronditha Care values towards their colleagues, Fronditha Care hosted its Annual Staff Awards Ceremony on Friday, 12 May 2017. The four categories that employees are awarded under are:1. Service 2. Excellence3. Safety4. Outstanding Contribution
Below are the names of the individuals who were awarded the aforementioned categories:
SERVICE AWARDS
Five YearsSteve AglipayJenny AnastopoulosVassilia BarbakosRenee BognarYvette BorgionahMaria GigliottiMarina HondrosRadmila Ivkovic
Samarth JagotaBiju JosephBeljo Kunnappilly JoyGeorge LekakisJoby LukoseGeetu MalhotraMaria MougrasParis Nigro
Maria NwankwoKatrina Ann SaundersBensa SeyoumPargatjit SinghDennis SwiftGreg TerzakisSylvia Tzimas
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Ten YearsAlexandra AlexiadisLeonora CarterLoukia DemosthenousVasiliki DerbasVictor ErigbuagasHumu FuseiniSophie Georgiou
Magdalini GugaKatie HooperEmmie LekanisVirgie MendosaVirginia PanierasKaterina PapadopoulosCaroline Pereira
Yolanda RosalesConnie ScalzoIrene ShiakolaAndreas VrasidasChristine WilsonElizabeth Wolede
Fifteen YearsJoanne AnagnostopoulosHelen BryansSichan HumSofie IgnatidisArgiroula Kissas
Twenty YearsHaido EfthymiadisAnita HarisisAnastasia Hatzisalata
Antoinette LawrenceMagdalena MilostEma MladenoskiJoanna PetrakisSofia Simopoulos
Maria SkonisStella Tolongos
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EXCELLENCE AWARDSBulent AcikyolPanagiotis AdamPanagiota BourdoyvaliIoanna FasiliDimitrios Fragkos
Marietta HatzihristakisMaria Emmanouela KaitatziHarmanpreet KaurAna KhanPanagiota Kotsakinou
Nyima NyimaDimitra Oikonomou Anna-Maria PapapetrouTheodoros PappasMaria Tsianta
SAFETY AWARDSGlenda CookeNektarios GourgolitsasRoss Jones
Pooja KumarGloria MonisseAntigone Sachinidis
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OUTSTANDING CONTRIBUTION AWARD
Androniki (Nicky) ZougoulosLeisure and Lifestyle Officer, Lower Templestowe STORGI
Nicky received Fronditha Care’s esteemed “Outstanding Contribution Award”, which is an award given to only one staff member each year. It goes to an individual who has had a positive impact on Fronditha Care and its people, consistent with Fronditha Care’s values.
The nominations received for Nicky referred to her as follows:• Being the most caring and giving person. She cares about every resident as if they were her own
family. She goes over and above the call of her position by organising activities, entertainment and events in her own time.
• She shops for the department and makes things in her own time so residents benefit. • She brings joy and happiness with her everyday when she is at work. She organises the other staff
in the department and they willingly help because of Nicky’s positive and fun attitude. Nothing is a problem for Nicky. She does everything with love and compassion and without complaint.
• Nicky ensures the residents are supported within their community and their religious and cultural traditions with the enthusiasm that you wish all people could display.
• Nicky is a great colleague that has absolute commitment to her role as a Leisure & Lifestyle Team Member.
• Nicky is always thinking of how to improve an event, even when it has been a success.• Her work colleagues find her a pleasure to have in their team.
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Judith Cornish Residential Care Manager Mayfield, Newcastle
Fronditha Care has made such an impact on our new Manager of Residential Care in Newcastle, Judith Cornish, that after six months into her role she is considering changing her retirement plans.
“I think that working in an organisation with good culture allows you to extend your working life,” she says.
“I was ready to retire but now I think that I could continue to work on. It’s really improved my quality of life as well.”
Judith spent 10 years working within the residential aged care environment in NSW before she took the job at the HIPPOCRATES facility, thanks to the encouragement of the outgoing manager.
Compared to other residential care facilities she has worked within, she has found life at Fronditha Care quite different for both the staff and, above all, for the residents. It’s much more resident focused,” she says.
“The culture is really set by the people that lead the organisation. They’re very focused on ensuring residents have a good quality of life within a caring and active environment.”
She has been impressed with the amount of support she has received from management, who check in with her about three times a week, and not “once every three months”.
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Thomas NianiakosHead Chef,Clayton
Chef Thomas Nianiakos has only been at Fronditha Care for nine months but already has two favourites on the menu.
“As a savoury dish I like cooking Iman baldi (a vegetarian dish with eggplant onions potatoes tomatoes and lots of herbs),” he says.
“As a sweet dish I like making Kataifi.”
Working out of the Clayton facility’s kitchen, Thomas has been excited to be refining his skills in Greek cuisine but equally enjoying the chance to provide the best “home cooking” experience for the residents.
He has seen how the familiarity of the dishes contributes to the unique environment at Fronditha Care and cherishes the chance to make flavourful but balanced meals.
“I have learned a lot about creating a balanced, nutritious menu that will encourage good health and wellbeing for the residents while still allowing myself and the other chefs flexibility to be creative in the kitchen,” he said.
A new improved menu, jam-packed with traditional meals like stifado, spanakopita, moussaka and more modern specialties will be rolled out very soon.
The menu is regularly reviewed by the residents, clients and dietitians to make sure there’s variety and above all else, tastes delicious.
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PublicAffairsFronditha Care has an extensive public engagement program that, during the reporting period, has seen the continued roll out of the organisation’s wider communications strategy.
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After receiving endorsement by the Board of Directors, since July 2016, the public affairs team has focused a great deal of energy in the roll out of the organisation’s rebranding strategy. This ongoing project has sought to update and modernise the image and profile of Fronditha Care, and to reposition the organisation within the aged care sector, through the Tree of Bounty symbolism and the ethos of the Bounty of Care.
Our media engagement has remained strong with our weekly Monday AM radio show on 3XY keeping the community informed of Fronditha Care’s developments and services, and with SBS radio regularly featuring Fronditha Care stakeholders. Weekly and monthly publications in Melbourne’s Greek newspapers, Neos Kosmos and Ta Nea, have also been a key aspect in our communication with the community. Research and drafting of the oral history of Fronditha Care has been ongoing, with the book expected to be launched at the end of 2017.
Multi-generational public engagement has been facilitated through the launch of Fronditha Care’s social media this year and initiatives such as increased cooperation with NUGAS, have fostered links with a wider demographic. Our increased participation in community festivals such as the White Tower Thessaloniki festival in November 2016 (Federation Square), the Antipodes Festival in February 2017 (Lonsdale Street) and the Piers Festival in April 2017 (Princess Pier) have also increased our public profile.
Our public affairs team has also successfully organised events such as the official opening of our STEYI facility in February 2017 and the 40 Year Anniversary Fronditha Care Gala Ball in May 2017 at the Glasshouse. This event was a very successful fundraising event that celebrated the organisation’s 40 years of service to the community. The event received highly positive commendation from many stakeholders within the aged care industry and the wider community.
Staff Handbook Part B, Community Services Support Worker Practice GuidePolicies and Information to guide practice for staff that support people in their home and in the community.
Public Affairs team: Zoe Angeli (Executive Manager Public Affairs), Demi Zeglinas, Ria Georgiadis, Odysseas Kripotos.
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Board of Directors
Fronditha Care thanks all of our Board of Directors for their contributions and leadership in the 2016-17 period.
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Mr Nick Thodos President(appointed November 2012)
Attended 11 meetings out of an eligible 11.Qualifications: B.Ec., LL.B. (Monash), LL.M. (Melb.), M.B.A. (Oxon.), G.A.I.C.D.
Nick joined the Fronditha Care board in November 2012, and has been President since January 2016. He is the Convener of the Governance Committee and a member of the Communications Committee. He has previously served as Secretary of the organisation.
Nick has significant legal and management experience. He co-founded electricity retailer Click Energy and was Chairman of its Board until the company was sold in July 2012. He was previously a banking and finance lawyer at global law firm Baker & McKenzie, the Australian Bankers’ Association, and HSBC Bank. Nick is currently a director of a commercial property business. He is a member of the Australian Institute of Company Directors.
Ms Faye Spiteri Vice President(appointed December 2009)
Attended 8 meetings out of an eligible 11.Qualifications: B.A., Grad.Cert. Pub Relations, G.A.I.C.D.
Faye joined the Fronditha Care board in December 2009 and is the current Vice President. She is a member of the Governance Committee and Convener of the Communications Committee.
With a background in strategic leadership roles across the public, corporate and Third sectors, she has a unique perspective on the challenges and successes that organisations are experiencing today and recognises the critical role the Fronditha Care leadership team has in crafting a company vision that has the best possible outcomes for the community.
Faye is a Partner at Hall & Partners | Open Mind, a leading global strategic brand consultancy. She is an integrated campaign specialist with broad expertise in all aspects of multi-channel communications and has wide experience in the design, development and evaluation of social marketing and brand positioning campaigns. Faye has led development of multiple award-winning projects that have engaged audiences and driven behaviour change and was a recipient of the Premier’s Achievement Award. Faye is a member of the Australian Institute of Company Directors.
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Mr Jacob Fronistas OAM Treasurer(appointed August 1981)
Attended 11 meetings out of an eligible 11.Qualifications: B.Sc., LL.B., LL.M.
Jacob has been a member of the Fronditha Care board for 36 years and is a Life Governor of the organisation. He has held numerous positions on the Board, including being President from 1988 to 1994 and 1998 to 2007, as well as Senior Vice-President, Junior Vice-President and Assistant Treasurer. He has been the Treasurer since 2012 and is currently a member of the Governance Committee and the Convener of the Risk Management & Finance Committee.
Jacob received an Order of Australia medal in 2006 for his voluntary work in the Greek community, specifically in aged care. Jacob is a Barrister and a member of the Victorian Bar since 1983; Jacob is an Accredited Mediator. He was the Chairperson of the Federal Government’s Greek Community Aged Care Steering Committee from 1994 to 2000, and a Contributor to the working party for Equitable Delivery of Services to the Ethnic Aged, which was under the auspices of the Ethnic Communities Council of Victoria in 1998. He has served on the Board of other organisations including 4 years as the Treasurer of the Kastellorizian Association of Victoria, 4 years on the Antipodes Festival Board and 2 years on the Asclepius Board. Jacob is a member of the LASA Financial Discussion Group.
For his voluntary work for the Greek elderly, Jacob has received the Victorian State Government Certificate of Appreciation for voluntary service to the community (2001), Victoria’s Multicultural Award for Excellence for Meritorious Service to the Community (2012), and the Hellenic Distinction for Community Welfare (1991). In 2000, he was recognised as Kastellorizian of the Year.
Ms Jill Taylor (Nikitakis) Secretary (appointed May 2013)
Attended 8 out of an eligible 11 meetings.Qualifications: B.Bus. (Accounting), CPA.
Jill joined the Fronditha Care board in 2013. She is the Secretary, and is a member of the Risk Management & Finance Committee and the Communications Committee.
Jill is a director of Power Lending Group Pty Ltd, a finance consulting firm. Prior to that, she performed as a licensed investigator for JBSA Consultants (Investigations & Reviews), focussed primarily on matters of forensic fraud as well as highly sensitive cases, such as the abuse of children in State care.
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Prior to this role, Jill was employed as Chief Financial Officer of Silver Top Taxi Service Ltd, where in addition to leading the Finance function, she sat on the Company’s Takeover & Mergers Committee.
In this role, she was instrumental in the purchase of SilverComm P/L, a business she later came to lead as General Manager. During her time with Silver Top, Jill was also appointed to the Ministerial Committee for Public Transport as a key representative for the taxi industry. Jill has spent the majority of her career in the accounting sector, both as a tax consultant for DBA Accountants and as a Partner with Greenfield Fox Hansen P/L, where she commenced her career in 1988.
Mr Tim Dionyssopoulos (appointed June 2016)
Attended 10 meetings out of an eligible 11.Qualifications: B.Sc., LL.B.
Tim joined the Fronditha Care board in 2016. He is a member of the Policy & Research Committee.
Tim is currently a member of the Community Advisory Committee for the Southern Metropolitan Cemeteries Trust, and has been a legal volunteer at Pronia (Australian Greek Welfare Society) for over 14 years. He has previously been a board member at the Southern Migrant and Refugee Centre, as well as a member of the Committee of Management of the Springvale Multicultural Men’s Shed, helping to establish Victoria’s first multicultural men’s shed.
Tim is a Principal at Maurice Blackburn, a leading social justice law firm, and, since 1999, an Accredited Specialist in Personal Injury Law. He is a member of the Law Institute of Victoria, and the Australian Lawyers Alliance, and has been a past member of various committees for those organisations. Tim has extensive legal and management experience, and has completed the Leadership Development Program at the Melbourne Business School.
Ms Effrosiney (Soula) Cargakis (appointed November 2016)
Attended 4 meetings out of an eligible 7.
Soula joined the Fronditha Care board in 2016, and is a member of the Risk Management & Finance Committee.Soula started her career in financial services in 1987 and over the last 30 years has held numerous senior management roles. She is currently the CEO of Association Advisory Practices that she founded in 2006, a subsidiary of Centrepoint Alliance where she has worked for the past 13 years. She is also on the executive team of Centrepoint Alliance responsible for all Distribution and Marketing for the group and has been a member of a number of advisory boards.
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Dr Olga Kanitsaki AM (appointed June 2014, term expired November 2016)
Attended 3 out of 4 meetings.Qualifications: Ph.D., M.Ed. Studies, B.App.Sc.(AdvNsg/Ed), Dip. Hosp Nsg & Unit Mgt, C.M., G.N.
Olga joined the Fronditha Care board in 2014, and served as a member of the Policy & Research Committee until October 2016.
Olga is a distinguished retired Australian nurse whose nursing career spans over 40 years. During her career, Olga held a number of senior managerial positions in both the health care service and higher education sectors. Appointed as Australia’s first Professor of Transcultural Nursing and Head of the Department of Nursing and Midwifery in 2000 (RMIT University),
Olga has been a long-standing and outspoken advocate of cross-cultural considerations in health care and nursing. She has served on numerous government, health professional and community advisory committees and boards; provided expert advice on policies and programs concerned with the provision of culturally responsive health care to Australia’s multicultural population. In 1995, Olga was made a Member of the Order of Australia (AM) for her “service to nursing, particularly through the development of a multicultural health service”.
She co-published extensively on cross-cultural issues in health care, focusing on such topics as ethnic aged disparities in health and social care, cross-cultural considerations in end of life care, consumer engagement and the link between culture, language and patient safety, racism in health care, policy imperatives and advance care planning in a multicultural society. In 2012, Olga received further recognition of her work when the Centre for Cultural Diversity and Aging launched a new award in her name: the Dr Olga Kanitsaki Award for Individual Excellence awarded to an individual “who has demonstrated exceptional commitment and initiative in the delivery of culturally inclusive care”. In 2015, Olga was included on the Victoria Honours Award Roll of Women in recognition of her significant contribution to the Victorian Community.
Mr Paul Mavroudis OAM (appointed July 2010)
Attended 5 meetings out of an eligible 11.
Paul joined the Fronditha Care board in July 2010. He has served as a member of the Communications Committee and is currently a member of the Policy & Research Committee.
He is the Sales Manager of Parthenon Travel, a well-established travel business for 32 years. Paul is a member of the Greek Orthodox Community of Melbourne and Victoria and was a member of the Pan-Macedonian Association of Melbourne and Victoria, where he has held the position of Vice-President
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and was responsible for Public Relations for many years. Paul is a member of the Victorian Branch of SAE World Council of Hellenic Abroad and he is in charge of Public Relations.
Paul is currently the President of the Thessaloniki Association and has served the association in that capacity for six years. In 2009, he received an Award for Excellence in Multicultural Affairs from the Victorian State Government. In 2010, Paul became the President of the Hellenic Cultural Council.
In recognition for his service to the Greek community, Paul was awarded an Order of Australia Medal in 2015.
Professor Georgina Tsolidis (appointed October 2013)
Attended 9 meetings out of an eligible 11.Qualifications: B.A., Dip. Ed., B. Ed., Ph.D., Master of Counselling.
Georgina joined the Fronditha Care board in 2013. She is the Convener of the Policy & Research Committee.
Georgina has held various academic positions including professorial positions at Monash and Federation Universities. She previously worked in government carrying out research and policy analysis including the Ministerial Advisory Committee dealing with cultural diversity in education. She has significant experience managing and carrying out research within the university context, as well as with other public and private bodies.
Georgina has specialised in multicultural policy and cultural diversity over many years and has published extensively on related issues, with specific reference to the Greek diaspora. She has been on several academic boards. She has been responsible for Masters courses related to policy and governance and has consulted on leadership and management within the public and private sectors.
Georgina is currently Adjunct Professor with the Alfred Deakin Institute for Citizenship and Globalisation (Deakin University); President of the International Sociological Association Research Committee on Racism, Nationalism and Ethnic Relations, and Director of Proptika Pty Ltd (Counselling and Consulting).
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Mr Mike Zafiropoulos AM, JP (appointed June 2009)
Attended 9 meetings out of an eligible 11.Qualifications: B. App. Sc., Dip. Comp. Sc., Cert. Television Production.
Mike joined the Fronditha Care board in 2009. He served as President of Fronditha Care and Convener of the Governance Committee from 2010 to 2015.
Mike has extensive experience in the not-for-profit sector and during 1992-1993 served as Mayor of Fitzroy. In 2002, he was awarded “Victoria’s Award for Excellence in Multicultural Affairs”; in 2005, he received FECCA’s award for “Contribution to Multiculturalism”, and, in 2010, he was awarded the Order of Australia (AM) “for service to the community, through executive roles with a range of arts, multicultural, charitable, media and local government organisations, and as an advocate for cultural diversity and harmony”. In 2012, he was the recipient of HACCI’s Excellence in Community Service Award.
Between 1995 and 2007, Mike was General Manager of SBS, Melbourne. During 2003 and 2012, he served on the Board of the Royal Victorian Eye and Ear Hospital, between 2003 and 2014, he served as a Director of the Lord Mayor’s Charitable Foundation, since 2009 he chairs the Channel 31 Board, and since 2014 he chairs the board of the Speak Greek in March campaign. In 2016, he was elected Councillor and Deputy Mayor of the City of Manningham.
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Financial Statements
Financial Statements
Summarised Financial Statements .........................................................................................................................................
Statement of Profit and Loss and Other Comprehensive Income .................................................................
Statement of Financial Position .................................................................................................................................................
Statement of Changes in Equity ................................................................................................................................................
Statement of Cash Flows ................................................................................................................................................................
Discussion and Analysis .....................................................................................................................................................................
Notes to the Financial Statements ..........................................................................................................................................
Director’s Declaration ..........................................................................................................................................................................
Independent Auditor Report .........................................................................................................................................................
Fronditha Care
71 424 124 816
Contents
For the Year Ended 30 June 2017
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Summarised Financial Statements for the year ended 30 June 2017
FRONDITHA CARE ABN 71 424 124 816 Summarised Financial Statements for the year ended 30 June 2017 Relationship of the summarised financial statements to the full financial statements The summarised financial statements are an extract from the full financial statements for the year ended 30 June 2017. The financial statements and specific disclosures included in the summarised financial statements have been derived from the full financial statements. The summarised financial statements cannot be expected to provide as full an understanding of the financial performance, financial position and the financing and investing activities of Fronditha Care as the full financial statements. Further financial information can be obtained from the full financial statements. The full financial statements and auditor’s report will be sent to members on request, free of charge. Please call James McComb and a copy will be forwarded to you.
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Statement of Profit or Loss and Other Comprehensive Income for the year ended 30 June 2017
Statement of Profit or Loss and Other Comprehensive Income for the year ended 30 June 2017
Statement of Profit or Loss and Other Comprehensive Income for the year ended 30 June 2017
Statement of Profit or Loss and Other Comprehensive Income for the year ended 30 June 2017
Note 2017 2016
2 $ $
Revenue 43,568,696 42,597,529
Government grants arising on recognition of fair value of ZRIL loan (313,763) 192,864
Employee benefits expense (29,805,904) (27,244,293)Depreciation and amortisation expense (3,456,670) (2,789,540)Client care expenses (4,655,102) (4,302,686)Other expenses (5,162,465) (4,592,225) Interest expense (132,361) (116,082)
Surplus before income tax 42,431 3,745,567Income tax expense - -
Surplus for the year 42,431 3,745,567
Other comprehensive income, net of income tax
Total comprehensive income for the year 42,431 3,745,567
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Statement of Financial Position for the year ended 30 June 2017
2017 2016 $ $ASSETS CURRENT ASSETS Cash and cash equivalents 1,470,442 6,820,147Trade and other receivables 1,507,244 840,340Other financial assets 23,523,837 16,262,312Other assets 334,228 211,503TOTAL CURRENT ASSETS 26,835,751 24,134,302
NON-CURRENT ASSETS Property, plant and equipment 66,198,086 64,570,021Intangible assets 14,526,000 14,526,000TOTAL NON-CURRENT ASSETS 80,724,086 79,096,021
TOTAL ASSETS 107,559,837 103,230,323
LIABILITIES CURRENT LIABILITIES Trade and other payables 4,206,467 3,559,587Borrowings 29,543,006 25,783,329Employee benefits 4,912,709 4,344,816TOTAL CURRENT LIABILITIES 38,662,182 33,687,732
NON-CURRENT LIABILITIES Borrowings 5,222,333 5,986,417Employee benefits 661,196 584,479TOTAL NON-CURRENT LIABILITIES 5,883,529 6,570,896
TOTAL LIABILITIES 44,545,711 40,258,628
NET ASSETS 62,014,126 62,971,695
EQUITYReserves 1,023,255 1,337,018Retained earnings 61,990,871 61,634,677TOTAL EQUITY 63,014,126 62,971,695
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Statement of Changes in Equity for the year ended 30 June 2017
2017
Retained Capital ZRIL Grants Total Earnings Donations Reserve Reserve $ $ $ $Balance at 1 July 2016 61,634,677 244,036 1,092,982 62,971,695Surplus for the year 42,431 - - 42,431Transfers from retained earnings to general reserves 313,763 - (313,763) -Balance at 30 June 2017 61,990,871 244,036 779,219 63,014,126
2016
Retained Capital ZRIL Grants Total Earnings Donations Reserve Reserve $ $ $ $Balance at 1 July 2015 58,081,974 244,036 900,118 59,226,128Surplus for the year 3,745,567 - - 3,745,567Transfers from retained earnings to general reserves (192,864) - 192,864 -Balance at 30 June 2016 61,634,677 244,036 1,092,982 62,971,695
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Statement of Cash Flows for the year ended 30 June 2017
2017 2016 $ $CASH FLOWS FROM OPERATING ACTIVITIES:Receipts from residents 10,100,583 10,576,398Government subsidy receipts 28,916,401 28,533,944Donations received 342,270 632,557Interest received 596,661 472,349Finance costs (132,361) (116,082)Other trading income 4,512,056 3,416,774Payments to suppliers and employees (40,025,449) (37,653,823)Net cash provided by (used in) operating activities 4,310,161 5,862,117
CASH FLOWS FROM INVESTING ACTIVITIES: Net (acquisitions of) other financial assets (7,261,525) (706,894)Acquisition of property, plant and equipment (5,108,811) (9,965,781)Proceeds from sale of plant and equipment 28,640 14,855Net cash used by investing activities (12,341,696) (10,657,820)
CASH FLOWS FROM FINANCING ACTIVITIES: Net proceeds from/(repayment of) bank loans (1,077,847) 924,018Net proceeds from accommodation bonds 4,128,481 6,915,002Net cash used by financing activities 3,050,634 7,839,020
Net increase (decrease) in cash and cash equivalents held (4,980,901) 3,043,317Cash and cash equivalents at beginning of year 6,451,343 3,408,026Cash and cash equivalents at end of financial year 1,470,442 6,451,343
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Discussion and Analysis for the year ended 30 June 2017
Statement of Comprehensive Income
The Company’s total revenue increased by $778,303 (1.82%) since the prior year whilst expenses have increased by $4,732,726 (12.18%) resulting in a reported result of $42,431.
Individual items that impacted the 2017 result include:
• An increase in government subsidies of $1,916,128 and client fees of $805,270 is the result of high occupancy rates across all facilities and an increase in the number of beds at the Clayton facility.
• A decrement of $313,763 in the value of the Zero Real Interest Loan compared to an income amount of $192,864 for the 2016 year, giving a negative difference of $506,627 in 2017 versus 2016.
• No bed licences were recognised in the 2017 year as compared to the recognition of 58 Bed Licences granted by the Department of Health in the amount of $1,450,000 for the new Steyi Residential Care facility at Clayton South in the 2016 year
• An increase in employee benefits expense of $2,561,611 is the result of Salary increases under the Enterprise Agreement. Staff levels have increased at the Clayton facility due to the number of beds increasing.
• The increase in depreciation in 2017 is due to the new buildings and accelerated depreciation for old buildings at the Clayton facility.
Statement of Financial Position
The Company’s net assets have increased by $42,431 since the previous year consisting of an increase in total assets by $4,329,514 and a $4,287,083 increase in total liabilities.
The change in net assets is attributed to:
• Completion of further works on the redevelopment of the Clayton facility.
• Overall borrowings have increased due to an increase in Bond’s and RAD’s held ($4,128,481).
Cash Flow Statement
Operating activities provided net cash of $4,310,161 a decrease of ($1,551,956) compared to the previous year.
Cash flows from operating activities, along with cash inflows from bonds and loans were used to repay debt, fund capital construction and purchase financial assets.
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Notes to the Financial Statements for the year ended 30 June 2017
1 Basis of Preparation of the Summarised Financial Statements
The summary financial statements are an extract from the full financial statements for the year ended 30 June 2017.
The full financial statements have been prepared in accordance with the requirements of Australian Accounting Standards – Reduced Disclosure Requirements, the Australian Charities and Not-for-profits Commission Act 2012 and the Aged Care Act 1997.
2 Revenue and Other Income Revenue from continuing operations 2017 2016 $ $
Revenue from continuing operations - Government subsidies 30,820,384 28,904,256- client fees 10,272,624 9,467,354- accommodation payments 109,299 289,832- donations 342,270 632,557- rental revenue 395,640 395,786- home care fees 428,402 296,761- other interest received 596,661 472,349- grant of bed licences - 1,450,000- other trading revenue 603,416 688,634
Total Revenue 43,568,696 42,597,529
3 Events Occurring After the Reporting Date
A Mount Martha site was purchased for Residential Aged Care at a cost of $2.075 million with settlement due in November 2017.
A new Mulgrave head office (16 Anzed Court) was purchased for $3 million with settlement in August 2017. Fronditha Care drew down on its loan facility in the amount of $3 million to fund the new Mulgrave head office.Except for the above, no other matters or circumstances have arisen since the end of the financial year which significantly affected or could significantly affect the operations of the Company, the results of those operations or the state of affairs of the Company in future financial years.
4 Functional and presentation currency
The financial statements are presented in Australian dollars, which is Fronditha Care’s functional and presentation currency. No foreign currency transactions existed in the year ended 30 June 2017 (2016: Nil).
5 Segment information
The entity operates in only one business and geographical segment being the provision of residential aged care services in Australia.
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Directors' Declaration
The summarised financial statements, comprising the statement of profit or loss and other comprehensive income, statement of financial position, statement of cash flows, statement of changes in equity and accompanying discussion and analysis and notes to the financial statements are set out on pages 1 to 6.
The summarised financial statements are an extract from the full financial statements for the year ended 30 June 2017. The financial statements and specific disclosures included in the summarised financial statements have been derived from the full financial statements.
The summarised financial statements cannot be expected to provide as full an understanding of the financial performance, financial position and the financing and investing activities of Fronditha Care as the full financial statements. Further financial information can be obtained from the full financial statements.
This declaration is made in accordance with a resolution of the Directors.
Dated 15 September 2017
*Pages 1 to 6 referred to in the Director’s Declaration above, are contained in pages 69 to 74 of the Annual Report.
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REPORT OF THE INDEPENDENT AUDITOR ON THE SUMMARY FINANCIAL STATEMENTS OF FRONDITHA CARE Opinion In our opinion the summarised financial report derived from the audited financial report of Fronditha Care for the year ended 30 June 2017 are consistent, in all material respects, with that audited financial report. The accompanying summary financial statements, which comprises the summary statement of financial position as at 30 June 2017, the statement of profit or loss and other comprehensive income, statement of changes in equity and statement of cash flows for the year then ended. The summarised financial report is derived from the audited financial report of Fronditha Care for the year ended 30 June 2017. The summary financial statements do not contain all the disclosures required by Australian Accounting Standards and the Australian Accounting Standards ‐ Reduced Disclosure Requirements. Reading the summary financial statements, therefore, is not a substitute for reading the audited financial report of Fronditha Care. Director's Responsibility for the Summary Financial Statements The Directors of the Company are responsible for the preparation of a summarised financial report for the year ended 30 June 2017, and for such internal controls as the Directors determine are necessary to enable the preparation of the summarised financial report. Auditor's Responsibility Our responsibility is to express an opinion on the summarised financial report of Fronditha Care based on our audit procedures which were conducted in accordance with Auditing Standard ASA 810 Engagements to Report on Summary Financial Statements.
MOORE STEPHENS AUDIT (VIC) ABN 16 847 721 257
GEORGE S. DAKIS Partner Audit & Assurance Melbourne, Victoria 15 September 2017
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Benefactors Individuals Organisations
NickAndreasSteliosIgnatiosStanDimitrios SpiridoulaHelenConArthurGeorgePaulaMeniHarryAnnaNickAnnivasVasiliki
AndrianakosAndrianopoulosAngelodemouBalasisDeMangosFloratos FloratosKalaboukasKyritsisNakasNakasPalatsidesStefanovskiThodosVournazosVournazosZaharisZaharis
AHEPA Victoria Inc
Delphi Bank
Delta Sales Pty Ltd
DPoA Group (Diplomatic Privileges of Australia)
EEAMA, Philanthropic Soc. Of Greeks from Egypt & The Middle East
Greek Orthodox Community of Box Hill
Hippocrates Australian Greek Aged Persons Association
Kapiris Bros
Manasis Dance Group
Nafsika Stamoulis Foundation
Philanthropikos Syllogos-Dimos Meligala Messinias
Benefactors, Life Governors & Membersof Fronditha Care
78
Life Governors
Individuals Organisations
AkritidisAlatsasAlexopoulosAndreouAntoniouAntoniouAugustesBellesisBerisBisas OAMCatsarasConstantinou OAMConstantinouCourmadiasDarivakisDemetriouDespinisDespinisDunstanEconomouFranghisFrangioudaki OAMFronistas OAMGabriel OAMGrountasGrountasHagekyriakouHatzipandelisHatzis KabastanakisKaimakamisKallergisKalodimosKapirisKapirisKarasKarathanassisKonstantinidisKotisKyritsisLaraLeithLivingstonMantzisHatzisimeonidisMitrasMoschidisMougos
Anthy Spiros Ross John Lito Freda Bill Peter John Anthony Marika Pota Conn Patricia Evangelia George George Costas Eleni Raymond Peter Elly Rena Jacob Rita Anita St Dina Pandelis Sophie Phillipas Stefanos Kostas Jim Harry Peter Chrissa Chrisostomos Nikos Melina George Mary Peter Joan George Vasilis Nick Spiros Bessy
NakasNovakoglouNovakoglouPagonisPagonisPanayisPerrymanPetrakisPliakosRevisRivansSalvarisSarhanisSevdalisSkitzis SmithSoldatosSoldatosStamoulisTakouridisTaylorTheodoulouTsagarisTseprailidisVaragianis VaragianisVassosVetsicasVitouVournazosWhiteYianniZimaris
VirginiaSamJoannaHelen KathleenLeighAndreanaJohnJohnSteveTasosEvangeliaJohn MGeorgeGeorgeHeleneRIreneAngeloHelenKoulaKatinaAndrewNickAnastasiosGeorgeJohnNAngelaAnthonyBettyBeverley JoyGeorgeKlara
Aust. Greek Welfare Society AGWS
Bridge Street Indusrtial Clinic
Cretan B’hood Of Melb. & Vic
Cypriot Community Of Melb & Vic
Equity Trustees
Ethel Herman Charitable Trust
Flora & Frank Leith Charitable Trust
G. Brooks Hutchings Bequest
Greek Orthodox Community of Hobsons Bay
Greek Orthodox Youth of Australia-GOYA
Gregorios Lodge
H.V. McKay Charitable Trust
Hellenic Freemasons Assoc of Victoria
Ian Potter Foundation
Isobel Hill Brown Charitable Trust
Ithacan Philanthropic Society
Jack Brockhoff Foundation
Limnos Poultry Pty Ltd
Marathon Food Ind. Pty Ltd
Marian & E.H. Flack Trust
Morea Architects
National Australia Bank
Percy Baxter Charitable Trust
Port Melbourne Greek Community
Sidney Myer Fund & Myer Foundation
South Melbourne Soccer Club
Tatts Sophie
Tim & Terry Oyster Supply P/L
Trust Company of Australia Limited
William Angliss (Victoria) Charitable Fund
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Members Betty Antonis Terry Kathy John Peter Savas Maria George Bill Anastasia George Henriette Jim Tom Stavros Efrossiney (Soula) George Chris Chryssavgi Ellada Rita Andreas Andrew Anni James Phiv Loulla Spiridoula Christina Dimitra J. Maria Tim Rita Poppy Spyros Helen Vickie Antonios Kon Duke Polita Dimitrios Georgia Constantine Carmel Panayiota DimitriosHelenAngela
Adgemis AlaterasAlexandrouAnastaAnastasiouAndriopoulosAugoustakis OAMAxarlis-CoulterBafitisBalakisBeasleyBellesisBellesis-LublinerBossinakisBoukogiannisCambelCargakisCarydiasChristophi AMChryssafisDaglis DemetriadesDemetriouDemetriouDemetriouDemetriouDemetriouDemetriouDemetriouDespoterisDigiaris (Danigelis)DimitriouDimopoulosDionyssopoulosDoubarasDoufasDoufasDrougasFeretopoulosFlessiasFloudas- TsementzisFoniasFotinelisGalanisGalanisGeorgalasGeorgalasGeorgasGiakoumidisGiakoumidisGolias
JoyceAnastasiosSouliKassianiBettyFotiosFilitsaSolonGaryAnastasiosMaryOlgaMarthaAngelaPeterHelenJohnAnneHelenArthurSpyrosPaulineTassoulaLeoJamesEftymiaGeorgeTasiaHelenJoannaAdamAspasiaPanagiotisAnthonyPenelopeJohnAnnaPaul ToulaAleka
PenelopiGeorgeEugeniaMichaelSpirosDoraBHelenAnnaTerryMarina
HadjiantoniHadzidimitriouHadzidimitriouHalastanisHaralambousHletsosIatrouIliadisJonesKalodimosKanagios Kanitsaki, AMKaratsiorisKatavolosKatavolosKatsoulisKatsoulisKeldoulisKioussisKokkiniasKokkinosKolivas-TsourvakasKordarisKotomatasKotsirosKourisKourounisKoutsoherasKyritsisKyritsisLepidisLiakatosLiveriadisLolatgisLoukidesMarangoudisMarendyMavroudis OAMMavroudisMavroudos- KourounisMichaelMidasMitrakas OAMMoisiMoraitis AO CBEMosesMylonasMylonasNicolaouPalioportasPapaefstathiou
Nicholas Chris Anthoula Dennis Niki Michael Nick Despina Efthymios Theodora “Diagoras”Michael
Antonios Mary Pota Aris Augusta John Haritomeni Chris Nick Sofia Faye Despina Maria George George Jill Coula Christopher Loulla John Nick Basil Michael Georgina Ioannis Mariathi Jasmin George Nicholas Lydia Christine Vicki Evangelia Violet Mike Nicholaos
PapanicolaouParas ParaskevaPatisteas OAMPezaros PiperoglouPolitesProtopsaltisPsanoudakisPsanoudakisRhodian BrotherhoodRose (former Triandafylidis)SakavarasSamargisSavasSeremetisSeremetisSkitzis SoucoultanosSourlosSourlosSourlosSpiteriStamatopoulosStefanatosStoupasTacticos Taylor (Nikitakis)TeoTheodosiTheodosiTheodoulouThodosThouasTiliacosTsolidisVelmahosVelmahosVerginisVerginisWilsonXypolytosYianniYiannopoulosZafiropoulos AM JPZervas
Aust. Greek Welfare Society AGWS
Bridge Street Indusrtial Clinic
Cretan B’hood Of Melb. & Vic
Cypriot Community Of Melb & Vic
Equity Trustees
Ethel Herman Charitable Trust
Flora & Frank Leith Charitable Trust
G. Brooks Hutchings Bequest
Greek Orthodox Community of Hobsons Bay
Greek Orthodox Youth of Australia-GOYA
Gregorios Lodge
H.V. McKay Charitable Trust
Hellenic Freemasons Assoc of Victoria
Ian Potter Foundation
Isobel Hill Brown Charitable Trust
Ithacan Philanthropic Society
Jack Brockhoff Foundation
Limnos Poultry Pty Ltd
Marathon Food Ind. Pty Ltd
Marian & E.H. Flack Trust
Morea Architects
National Australia Bank
Percy Baxter Charitable Trust
Port Melbourne Greek Community
Sidney Myer Fund & Myer Foundation
South Melbourne Soccer Club
Tatts Sophie
Tim & Terry Oyster Supply P/L
Trust Company of Australia Limited
William Angliss (Victoria) Charitable Fund
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Volunteers LemoniaVioletaAfrothitiParaskeviAssimenia LitsaChristianJoannaZoiKyriacosStamatiaAnnaMyroforaMaryAthasParaskeviAnastasiosTheofanisSavasIreneMinaMaryStellaEvangelia (Litsa)Aggeliki (Angela)NicholetaAnastasiaChristinaKonstantinosPanagiotaStellaEleniEvangelosNormaDaisy (Despina)AntoniosMariaErinRenaJohnRitaPashalisMariaClaireStavroulaPatroklosVickyFaniEvangelos
AgelisAlevrontaAlexandrouAllimonosAmvazasAndrianopoulosAndrianopoulosAngelopoulosAntoniouApostolakosArabatzisArapoglouArmenisAthanasiouBabalisBardakosBeharisBolonisBradasBromidisCalombarisChalkiasCharalambidisChristakakisCoutroumanisDareDemetriou DiamantopoulosDiamantopoulosDionyssopoulosDolkasDrouvalakisDuranFiniotisFlessiasFoscolos-AlexiadisFosterFrangioudaki OAMGabrielGabriel OAMGalatsisGalerakisGazisGeorgalisGeorgiouGerostathosGiannakisGiannes
DimitraPanagiotisAnastasiosFaniGeorginaChristinaJoannaSoulaNatashaAngelaEvangelosNickJimAnnaSokratisKyriakiTheodoraIreneBarbaraKyriacosChrissaMelissaEvaAnastasiaHelenGeorgeChristinaAnnaMariaNickCarrolAnneHelenAngelaAspasia (Soula)TasoulaAthanasiosJohnTasiaNickGiannoulaEvaRodoulaDeniseParaskeviEvangeliaPanagiotaStella
GiannesGiannesGionisGountarasGouzosHaralampidisHargreavesHatzHimonasKaimenopoulosKalaboukasKalliakoudisKalodimosKalogeratosKaloudisKalpouzosKarageorgiouKarakoussisKaranicolasKaraolidesKarasKardarasKarpetisKarvelaKatiforisKatounasKatsandonisKavellarisKayKazanisKehagiasKeldoulisKioussisKokonisKolokythasKordarisKostarasKotsirisKoutsoherasKoutsopoulosKravarskiKrokidisKyprianouLeggettLigourisLimneosLitsaLoukas
SteliosMaryMariaChristosAlexandraAikateriniMalamaOlgaKaterinaAlekaMarikaMarianthiAnthonyJordanTheodoraBessySteveVirginiaErmioniAvraamiKay (Koula)Sarandi (Sam)DeliaVakkinaKathyXanthiDimitra (Loula)ChrisMarissaPamelaStellaAnthoulaHelenLeslie AngusPanosChrisanthiNickiFayDimitraIreneDespinaVoulaAngelikiKonstantinosEleniSophiePanayiotaDespina
LoupelisLoupisMagkouliasMalamidisMalliadisMargaritiMarinakisMarrasMavromihalisMavroudis-KourounisMellasMilonasMisserlisMoshcovitisMoshoulisMougosMylonakisNakasNicolaidisNicolasNicolopoulosNovakPaglialongaPanagiotidesPangratisPantasPapacostasPapadopoulosPapadopoulosPapadopoulosPapakonstantinosParaskevaPavlidisPeterkinPetropoulosPetroutsosPezarosPourliakasPoutselasProkopisProtopsaltiPsiharisPuckeyRassiosRizopoulosSarantosSgardelisSklivas
Volunteers & Staffof Fronditha Care
81
Volunteers NikolaosPattyDespinaPanagiotaMariaAlexandrosMaryKristinaAnastasiaJudyKonstantinosGeorgiaEleni (Nitsa)VaiosDoraMaryGeorgeFredVasiliosKaterinaMariaAnnePanagiotisTanyaVoulaAlexanderMariaAspasiaNikolaosKiara
SotirellisSoublisStamatopoulosStamatopoulou StefanatosStefanidisStoupasTachtsisTamvakisTandosTaxidisTheodorouThomasTioulisToussasTrainedesTsaousidisTsindosTzaferisVan ExelVidakisVlahopoulos Vlahopoulos VoulgarisVoulgarisVounisiosXenakiYannacopoulosZervasZindilis
BulentPanagiotisDebikaLipenaSosoliRoselitoStevePeterCherrySilvinoEffieLeenaChrisPavlosVelinaJoanneAgniEffrosyniJennyBerthaMariaZachariasIoannisEvgeniaGeorgiaIoannisZoeSofiaElenaMariaJudeDragicaHelenFotiniEduardoKonstantinosSpiridoulaFulumanu JuniorAthinaAngelaNickolasMariaAlmazIshwinderHeleni GeorgeSatinderdeepHarmanpreet
AcikyolAdamAdhikariAferetiAgafiliAgasAglipayAgueloAgueloAguinaldoAkrasAlexanderAmbelidisAmbelidisAmooAnagnostopoulosAnagnostouAnastasopoulouAnastopoulosAndoh-okaiAndreadouAndreakisAndreanidisAndrianakisAndriolasAndroulakisAngeliAnotaAntoniouAntonopoulouAntonyApcirApostolerosApostolouApuradoArmenisArvanitakisAsomaliu-AgafiliAthanasiadisAthanasiouAthanassiadisAvramidouAyeleBadhanBagiartakisBahtsevanisBajwaBal
Staff
82
GundalinaAnastasiaVassiliaTouliaLizabelleAnu PriyaAlketaDasbarElenaValerioRobertSylviaDiksha AliasAbebaPetrosNikolaosSusanReneeYvetteSomayehPanagiotaDimitraTzenisaMariaMarieAnnalizaSaraMandyHelenNinoTraceyKrystleHenedniaJasmineEmerencianaKanthatkanRistanaPrakashEvangeliaAnuragKamaldeep KaurPuspaKevinLhamoAthinaGeorgiaMariaEirinoulla
BalstonBaltounisBarbakosBarkaBarkerBediBelloBenberuBendrychevaBertoldoBeveridgeBikakisBindiaBirhanuBitzasBitzasBlockBognarBorgionahBorjiBourdoyvaliBozosBrachimaiBragagnoloBranzuelaBrashBromellBrowneBryansCalinginCallejaCalvertCandaCarrallCarsonChaithanuChaliChaliseChatzilligouChawlaCheemaChhetriChipadzaChoedonChristidiChristopoulosChristopoulosChrysanthou
KyungManuel JrJohnGlendaJudithAnnicaAnastasiaAngelaJanelleSammiAnna-MariaMimozaIneshaRolandoLisaTheodoraRitaKarenJosefinaPaulLoukiaVasilikiDinaManavbir SinghTapiwaThulaniSharnjitAngelaHaidoAngeliqueMariaMaryTomSueCaroleConstadinoChristinaJosephineParbatiDasineeGjylteneNivyaLorrainnePeterIoannaRhiannaPanayiotaVictor
ChungCiprianoCondyCookeCornishCosmaCouvaraCoxCrooksCvetanaskiDallasDanglliaDassanayakaDatoDaviesDe BruynDeBrincatDeerDel MarDelaneyDemosthenousDerbasDernikosDhillonDhliwayoDhliwayoDhootDiakogeorgiouDimakosDimitriouDimitropoulosDinasDogarisDonaldsonDownsDoymanisDragasDrielsmaDumre ChapaiDunlavieDurakuEbiEdmanEgan-LeeEleftheriadouElkinErevnidisErigbuagas
StaffSandorJingelynAnnetaIoannaEiriniFevroniaAntheaJaniceKathleenJodieKaiKayMariaDimitriosMarieHumuPremaShanon MaeJosefinaLaureyVasilikaChristinaTinuMariammaSojiJuliePanagiotaMariaEleftheriaSophiePaskalinaZacharoulaAnnaHelenVasileiosGeorgiaAlisonMariaDimitraDeepkiran KaurChristosCharikleiaSusieKonstantiniaFurnyAngelikiDimitriaEfstratios
FagyasFaridiFarmakiFasiliFasoliFermanoglouFinfinisFisherFisherFogartyFoleyFountisFourasFragkosFriquinFuseiniGamageGaringGarlickGarrattGaruliGeorgandisGeorgeGeorgeGeorgeGeorgiadesGeorgiadiGeorgiadiGeorgiadouGeorgiouGeorgiouGeorgiouGiannakopulosGiannetakisGiannopoulosGiannouliGibbonsGigliottiGilekasGillGiotisGiourousiGjoshiGogouGomesGomolisGougiGoulias
83
KatiaAngeloNektariosAikaterinaElefteriaStephanieParamjeetRubyGianoylaKarinaJunhuiKarenShrutiLaxmiSushmitaSusmaLoseiaMariosKishaniMariaRuhallahRenaeJanetAnitaPolymniaMariettaPaulaAnastasiaAristeaMarinaKatieHelenSichanNgoniSofieTheodorosEleniKonstantinaSofiaElizabethObinnaMaryamRadmilaSamarthEfstathiaChelsieJasmineWai Hang
GouraGourarosGourgolitsasGrampsaGrayGrayGrewalGriffinGrivaGruberGuGunningGuptaGurungGurungGurungHabebHajistathiHallockHalvatsiotisHamidiHammondHannonHarisisHaritakisHatzihristakisHatzinikolaouHatzisalataHodgettsHondrosHooperHorvathHumHwenjereIgnatidisIgnatidisIliopoulosIoakimidisIoannidisIoannidisIroecheIssaIvkovicJagotaJakicJanuariJenkinsJim
LillianaRossShineBijuAjoElisaEmmanouelaSotiriosElliAzebStamatiaStylianiSatishYashodaGeorgiosEfthimiaMonikaMelinaKallyStavroulaAnnaEvaMagdaliniMarianthePriyanthiKanagarajBrixhidaCatherineDimitraKathrineRaminderManjitBaljitJAGDISHHarmanpreetSatwinderJaspinderHarpreetJasneevRaminderEvangelosManishGangaKristinaSofiaManishaAnaSelina
John-MustafaJonesJoseJosephJosephKaayaKaitatziKaitatzisKakkaKalatKallianisKamitsouKandelKandel RjjalKanellopoulosKapniasKapoorKaragiannisKaragiannisKaramboulisKaramitaniKaranjaKarasavidisKariotisKariyawasamKaruppaiyaKastratiKatsambanisKatsavouKatsiourasKaurKaurKaurKAURKaurKaurKaurKaurKaurKaurKavallarisKcKekulthotuwageKelesKeretzidisKhadkaKhanKharel
StaffDeepaKamaljeetHamidehTheognosiaKiranArgiroulaEvangeliaAnastasiaVasiliosPanagiotaTinaEvgeniaEleniMariaDespinaArmelaMariaKaliopiStavroulaJurgenLefterisKalliopyJuvyPayalPoojaArunBeljoEleniChristosAlikiEvangeliaCarmelinaMonicaYogendraTheodoraSophieMichaelAntoinetteLurziaMaylynGeorgeEmmieHelenRenaFangKatinaStellaChristianaKarenGabrielStavroulaTzoulia
KhatriKhindaKhorshidi DehaghiKioseoglouKiranKissasKladouKornelakiKostrivasKotsakinouKotsaridisKotsifisKotsimbosKouimtzisKoukouzikasKouleKoumanelisKouravanasKourkoutzelosKrasniqiKripotosKritikosKsiazekKumarKumarKumarKunnappilly JoyKyriakouKyritsopoulosKyrkouKyropoulouLambLambLamichhaneLamprinouLamprouLatham- CapelLawrenceLayLeabresLekakisLekanisLeptosLevedelisLiLiappisLiappisLileLileyLongLontosLouzi
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YanJobyElnaHannaBlessingMarianMariaGeetuJyotiSiskoSofiaWilliamAngelaAlexandraZlatkaKonstantinaAikateriniPanagiotisTinaKalliopiChristinaFrancesStavroulaLeenaJosefinaSofieMaryJames ElizabethJenniferVirgieKathreenAbhilashIoannisVasilikiAnwarMagdalenaAnnaMiralynNadda JordanEmaIevgeniiaGloriaAmyCarlMariaDionisiaMariaRadhikaJosephRamakrishnan
LuLukoseLumapasLymchukMadzivaMagtanongMaikopoulosMalhotraMallaMalowneyManaridisManneyManoussakisMantzarisManushevaMaragkoudakiMargaritiMarinakisMarinisMarinosMarkoMasonMastorakosMathew ParambathMatthewsMavrikiosMazhawidzaMcCombMcConnochieMcMurtrieMendosaMendozaMenonMichailidisMichailidouMiessoMilostMinasMirandaMitrevskiMladenoskiMolvaliMonisseMonzonMorrisMougrasMouskeftarasMoustridisMulakalapalliMuwangaNagasundaram
JoanneGeeta DeviRobinahHamereThomasParaskeviCatherineIrisMaryMariaJeanneNyimaKhoryomDimitraEmmaBryanNilmiMaryEfthimiaDimitriosIreneHelenKathyVirginiaLucyAnastasiaMariaVickieKaterinaEkateriniAnnamariaGeorgiosMariaTheodorosJesithaAnastasiaHaralambosMarthaAnastasiaStylianiAndreasNimaSohrabkhaBandanaLeahDionysiaChrisoulaEfthimiaHinetutuoterangBinbinCarolineTusay
NairNathNayigaNegashNianiakosNigroNikasNiloNunezNwankwoNyandoraNyimaNyuonOikonomouOwenPachecoPalihakkaraPanagiotidisPanagiotouPanagiotouPanagopoulosPanayidesPangratisPanierasPanteliPantelidouPapadakisPapadopoulosPapadopoulosPapadopoulosPapapetrouPapavlachosPapioglouPappasParansothyParashosParaskevopoulosParoulidouParthimosPascalisPaterakisPathak UpretyPathanPaudel SharmaPaulPavlopoulouPavlouPedersenPekaPengPereiraPerera
StaffJoannaVasilikiAglaiaAmaliaSteliosMelinaElenaRoseFotiniMagdaliniStamatiaVanDeepak BalaSofiaGurpreet KaurVasaviMeena SinghLincyVeerpal KaurJedidiahShaantheImesha
SashaGerry JRGliceriaKathyCharithaAthanasiaDianeJanineRalphAdelaideYolandaImogenEdwardAntigoneElefheriaEvalynMariaPatriciaLinsonParbatiNishaKatrinaTeeganConnieJimNarleneToulaChristopherChristine
PetrakisPetrogiannisPetropoulouPetsavasPiakisPiakisPiakisPikisPolasPolitidisPolychroniPouliosPrabhakarProdromouPurbaPylaRaiRaigon GonsalvesRakhraRalstonRamaswamyRandeniya ArachchigiheRanisavljevicRanoaRanoaRaptopoulosRathnayakeRendichRigbyRileyRodrigoRompanteRosalesRowleyRypstraSachinidisSachinidouSajonaSakelaropoulosSalibaSaniSapkotaSardanaSaundersSaundersScalzoScantsonihasSearlSelemidisSementriadisSergiou
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FreaheiwotBensaKathyDeeptiKamalRakeshWendyIreneAnna MaeSangitaDinaSofiaGeorgiosPargatjitAmrinderBaljinderLakhveerGurjantPritpalAnnEvangelinaMariaCarlyChristinaEvangeliaAndronikiPolyxeniAnastasiaKirandeepMaree JamieMariaNikolettaBridgetStellaTheodoraAngelikiEnkeleidaMirellaKimSusanCharmaineAngelaLouisaRohayahConstantinaPadmaNethmiSumanEvangelineDennisTheopoulaParaskevoula
SeyoumSeyoumSferopoulosSharmaSharmaSharmaSheenShiakolaShresthaSibakotiSiderasSimopoulosSimosSinghSinghSinghSinghSinghSinghSisamotosSkevofylakasSkonisSneddenSofianopoulouSofronidouSoklevskaSotiriouSougleriSraonStamatakisStamatopoulosStamatopoulosStamenkovicStarcStavrinouStefanatouStefanidhiStefanouStevensonStevensonSteynStopajnikStorerStrongStylianouSubasingheSubasingheSumanSuzukiSwiftTachydromidouTastsidis
TavoultzisTaylorTeariiTelfordTerpkouTerzakisThakurThapa MagarThavachelvanTheodoreskouThindThiveosThuruthikattu ChackoTiganisTikfessisTogiaTolongosTragoudaTranTrasiaTriantafyllouTsangarisTsaousisTseringTsiantaTsolakisTsotinouTsourasTsoutzidisTuckerTurtonTwistTyeTzanetatosTzempetziTzortzoglouTzouvelisUwingeneyeVan Der LindenVan RaalteVasilantonakisVassisVelissarisVilla-GouliovasVinodVoudourelliVranicVrasidasWajaWangWatt
VickiMarkTutauiraMarilynTheodoreGregMonikaDhenuSutharsiniChionoullaManjit KaurPeterSeenamolGeorgiaPanagiotaEvangeliaStellaKristalliaTraAthanasiaPaschaliaAnnaEleniPemaMariaGeorgeDespinaGeorginaEvaCereeJaniceSuzanneSallyKathyGeorgiaVickyVickySolangeJessicaPennyPapaskeviOuraniaKaterinaOrlandinaJaysonMyrsiniVedranAndreasEyerusalemJiaqiuKaryn Ann
StaffWebbWelshWeshoWilliamWilliamsWilsonWilsonWoldearegayWoledeWoodruffWorkmanWuXenakiXepapadakouXexakiYaghootiYoganathanYouZaccariaZarmakoupiZeglinasZhangZhaoZiakasZorbasZougoulos
JosephineBrianGemechuPeterLynetteChristineGeorgiaAzebElizabethChristineAliciaI-HanMariaAndromahiDimitraHossainVanathiVatthanaRossellaOuraniaDemitraSujieGuanghuaPanagiotaDanaeAndroniki
Your life,our celebration
Contacts and Locations
Head Office
94 Springs Road, Clayton South VIC 3169
(03) 9552 4100
@BountyOfCare @FrondithaCare Fronditha Care
frondithacare.org.au
Residential Services
VICTORIA
CLAYTON SOUTH94 Springs Road, Clayton South 3169(03) 9552 4100
LOWER TEMPLESTOWE 11 Omar Street, Lower Templestowe 3107(03) 8850 5111
ST ALBANS181 Furlong Road, St Albans 3021(03) 9365 4300
INDEPENDENT LIVING UNITS(03) 9365 4311
THORNBURY335 Station Street, Thornbury 3071(03) 9495 2300
NEW SOUTH WALES
MAYFIELD, NEWCASTLE 30 Crebert Street, Mayfield 2300(02) 4016 4160
Community Services
HOME CARE PACKAGES:NORTH (03) 9495 2310SOUTH (03) 9552 4126EAST (03) 8850 5103WEST (03) 9365 4305
ACCESS AND SUPPORT(03) 9552 4127
PLANNED ACTIVITY GROUPS(03) 9552 4117
HOST HOME PROGRAM(03) 9552 4117
VOLUNTEER PROGRAM(03) 9495 2308 or (03) 9495 2311
BROKERAGE SERVICES(03) 9495 2316
@FrondithaCare
@BountyOfCare
Fronditha Care
Templestowe
Mayfield, NSW
Thornbury
St AlbansClayton
Acknowledgements
Fronditha Care extends a heartfelt thank you to all who have generously expressed compassion and cared for our elderly.Your support is vital and adds value to the services we provide.
Fronditha Care acknowledges the contributions in 2016-17 from the following valued members of the Fronditha Care family:
Fronditha Care Residents and Clients
Board of Directors
Members, Benefactors and Life Governors
Staff
Volunteers
Australian Government
Victorian Government
Local Government
The Hippocrates Greek Australian Aged Persons Association
Thornbury Auxiliary
Templestowe Auxiliary
St Albans Auxiliary
Donors and Supporters
The families and friends of our residents and clients
Community organisations
Funeral Directors
Media Partners: Greek Media Group, 3XY Radio Hellas, Neos Kosmos, SBS
Photography by Gallant LeeCompilation by the Fronditha Care Public Affairs TeamDesign by Demi Zeglinas
frondithacare.org.au
We are for people, not profit.
