4 ON - Baywater

The magazine from Baywater Healthcare, for our patients and their carers

SUNSHINESPRING/SUMMER 2014

UK EDITION

SPRING BANK HOLIDAY IMPORTANT DATES FOR YOUR DIARY INSIDE

Jay Shingler

!IMPORTANT INFORMATIONYou must not use E-Cigarettes whilst using oxygen.These devices contain a battery and electronic components, including a heating element to vaporise liquid. The vaporised liquid is usually glycol or glycerin based.

These are electronic devices with the potential for spark if a fault develops, and they vaporise a potential fuel source, you must not use them whilst using oxygen.

WelcomeWelcome to the first Sunshine of 2014. Another Christmas has been and gone and Spring is on its way, bringing brighter weather and longer days. What better time to start thinking about getting out and about a little more? In this edition we have a feature on ordering oxygen away from home, with some holiday and day trip ideas for the beautiful Yorkshire region.

Also featured in this edition we have: advice on transporting oxygen equipment, important information about tubing safety, the facts about electricity reimbursements, and some news about an upcoming change to the colour of your oxygen cylinders. As usual there’s our exciting kids zone, word search competition and a delicious recipe for Spring Lamb Stew.

2 0800 373580 • www.baywater.co.uk • @BaywaterHealth

Spring key datesApril/May 2014

M T W T F S S

1 2 3 4 5 6

7 8 9 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30

1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30 31

Emergency calls only

Normal service

Last order date

Don’t forget, if you’re going away from home and need oxygen supplied to your destination by us or another supplier, please arrange your supplies at least two weeks before you travel.

0800 373580 • www.baywater.co.uk • @BaywaterHealth 3

Placing your UK holiday oxygen orderTo place your holiday oxygen order, simply call us and we will arrange everything for you.

• Please give us at least two weeks’ notice of any temporary stays away from home

• We require your full holiday address and postcode, holiday start/return date and a holiday contact telephone number

• If you are going to a caravan site, please give us a caravan/chalet number

• If you require different equipment to what you have at home, please see your clinician.

Holiday tips• Ensure your destination will accept oxygen on site before booking

• If supplies are required as soon as you arrive, you should request for them to be delivered the day before. Please check your destination will accept them on your behalf

• We cannot specify a delivery time, so please arrange for someone to accept the delivery if you are not there when our engineer arrives

• It may not be possible for us to deliver directly to your room. If this is the case, we will leave the supply at a reception area ready for you to collect.


Holidays in YorkshireHolidays in Yorkshire appeal to the whole family, whether you prefer to spend your days relaxing, sightseeing or shopping.

Below is a small summary of only some of what this beautiful region has to offer.

Hull has been announced as the City of Culture for 2017. This historic city offers museums, an aquarium and lovely parks and gardens. For more information contact the Tourist Information Centre on 01482 223559.

York holds 1900 years of history within its ancient walls, as well as the grand York Minster and a vibrant shopping district. For more information call the York Visitor Information Centre on 01904 550099.

Harrogate, known for its mineral hot springs, also offers lovely tea rooms, beautiful architecture, and is situated on the cusp of the Yorkshire Dales. For more information call the Harrogate Tourist Information Centre on 01423 537300.

Whitby, a beautiful seaside town, is one of the UK’s principal fishing ports, as well as being Bram Stoker’s inspiration for his novel Dracula. For more information contact Whitby Tourist Information Centre on 01723 383636.

The Yorkshire Nature Triangle contains lush wildflower meadows, patchwork hills, stunning coastal views and fascinating wildlife. For more information contact the Yorkshire Wildlife Trust on 01904 659570.


Notifying your home insurer that you are using oxygenIt is important that you tell your home insurance company about any oxygen equipment on your premises. This will ensure you are fully covered in the event that you need to make a claim. In most cases, this should not affect your insurance premium.

We arrange the insurance for our oxygen equipment. This means you do not need to insure it against theft or damage, and that your insurance company should not need to know the value of it.

A polite requestPlease ensure that your dog is out of the way when our engineer visits your premises. Even the most placid of dogs can become territorial or protective when someone new visits ‘their’ house. Sometimes overly-friendly behaviour or barking from a dog can be misinterpreted as aggression.

Please keep your dog on a lead or away from accessible areas when you are expecting a delivery from one of our engineers.

Your free Fire Safety CheckWhen oxygen is installed in your home, our engineer will check your smoke alarms.

We also inform the Fire and Rescue service that you have oxygen in your home so they can contact you to arrange a Fire Safety Check.



Transporting oxygen by carYou are able to transport your oxygen equipment in your car as long as you are safe and able to do so.

Here are some important points to remember:

• Ensure that the valves on any cylinders not in use are in the OFF position

• Make sure that cylinders are safely secured in the boot of the car, behind the front seats or strapped into the back seat

• If you are transporting more than one cylinder use a cylinder safety box. Ask your engineer if you have not got one

• When transporting an oxygen concentrator, ensure it is always kept in an upright position. Ideally secured behind the front passenger seat, in the foot well

• Remember to take your back up cylinder with you if you are travelling with a concentrator

• If you have to leave your equipment unattended in the car, ensure it is kept in the boot, out of sight

• Liquid oxygen flask must be kept upright

• And finally, always remember to never smoke whilst oxygen is being used.

E A O R U F Y W T T X X

K R Q Q R C E R P I M P

E X O X L O L A G B D E

D P F E L P P A R H W A

P H L T H A P C A C O C

X Q I U Y K A U P U W H

J L X A M O E L E C E U

E U S Z Y T N I S U V L

Q Y J N M Y I M U G H V

S F T Y C F P E Q A T G

K Z I F S R A E P K R Y

D S S F Y U Y F B Q M R

APPLEGRAPESLIME

PAPAYAPEACHPEAR

PINEAPPLEPLUMB

KIDS ZONE

Wordsearch

Knock knock!

Who’s there?

A titch Bless you!

A titch who?

Send us your entry, we will be giving the lucky winner a mega art set. First 100 entries will receive a special goodie bag.

Name: ..............................

Address: ..........................

..........................................

Post code: .......................

Send to: Kids Zone competitionBaywater Healthcare 2 Millennium Gate Westmere Drive Crewe, Cheshire CW1 6XB

Closing date: 30/4/2014


Spot the difference

Can you help Mr Bunny get to his crunchy carrot?

Maze fun!

Doctor, doctor, I can’t

get to sleep.

Lie on the edge of the bed

and you’ll soon drop off!

What do you

give an injured

lemon?

Lemonade!

Why did Harry

potter?

Because he didn’t feel

like rushing!


Competition Closing date - 30th April 2014

Allington

Appleby

Ashton

Bamburgh

Beeston

Belvoir

Berkeley

Bolsover

Brownsea

Calshot

Colchester

Croft

Dartmouth

Hastings

Hertford

Launceston

Leasowe

Lincoln

Skipsea

Windsor

N A E S P I K S I T S D Y L

D O T L F L B L C I H A E H

H N T B A M B U R G H R L A

E E O G R U S E O E S T E S

R A Z T N E N I F P S M K T

T S T N H I A C T R O O R I

F V T A D S L P E L A U E N

O D S R A P A L P S A T B G

R W I N D S O R A L T H A S

D B E L V O I R O S E O T N

C O L C H E S T E R H B N T

D N A A E S N W O R B E Y A

N O T S E E B T O H S L A C

L E A S O W E L I N C O L N

W O R D S E A R C H

For a chance to win a £50 gift voucher, complete the word search and return to:

Simon Preece, Baywater Healthcare 2 Millennium Gate, Westmere Drive Crewe, Cheshire, CW1 6XB

Name: ........................................................................

Telephone: ........................................................................

Address: ...........................................................................

...........................................................................

Postcode: ........................................................................


To request a copy of the electricity reimbursement form, or for advice, please call us on:

0800 373580

Electricity refunds explained

All oxygen users are refunded the cost of electricity used to run their oxygen concentrator machines. This service has not been affected by the change of company name and you do not need to do anything as we will automatically transfer your information over. Your payments will be made quarterly as normal to yourself or your electricity provider.

As always, you only need to let us know if you move house or change bank/electricity supplier. This can be done using an electricity reimbursement form, or over the phone. When you complete the form, please remember to send the whole form back, don’t rip or tear the pages. If we don’t receive the whole form, unfortunately we cannot process it and will have to send it back to you.


IMPORTANT INFORMATION

Keep consumables clean and safeOxygen masks and cannulae are very important parts of your home oxygen equipment and you should only use those provided by ourselves.

Your cannula can easily become blocked and masks can become dirty over time so it is very important to keep them both as clean as possible.

Clean your cannula daily with a warm soapy cloth; never immerse it in water. You should replace it every month or on the advice of your health care professional.

Your oxygen mask should be cleaned daily in hot soapy water,


then rinsed and air dried thoroughly before use. With regular cleaning, masks will last approximately 3-6 months.

The tubing we supply you with has been specially designed to prevent crushing but remember to check that it isn’t kinked, trapped or damaged anywhere. If you notice any damage, replace it immediately.

You can request new cannulae, masks and tubing from your engineer when they visit or by calling our Helpline on 0800 373580.

Does your tubing look like this? If so it’s time to change it, please call us.


For more information, please call our helpline on 0800 373580 or alternatively you can email [email protected]


Your oxygen cylinders are changing colourThe colour of your Oxygen cylinders is changing. The main body of your cylinders will be changing from black to white.

Please do not be worried, the cylinder, its valves and its contents will remain the same. The only change is the colour of the cylinder’s body.

The original colour scheme will be phased out over a period of time, therefore you may receive a mixture of cylinders with both colour schemes.

MA Holder: Air Products PLC, Crewe CW1 6AP, PL 6183/0011.

Old colour sch

em

e

New colour sc

hem

e


Little exercises, big benefitsNo matter your age or physical condition, any of us can benefit from exercise. Reaping the rewards of exercise doesn’t require strenuous workouts or trips to the gym, it’s about adding more movement and activity to your life, even in small ways.

There are many easy ways to get your body moving and improve your health, even at home. Here are three easy exercises that can be performed sitting down, with your feet flat on the floor:

Caution Please have a chat

with your healthcare professional before you take part in any

exercise.

Leg extensionsWith your knees together, squeeze your thigh muscles and straighten your left leg out in front of you. Then bend your knee and bring your foot back down to the floor. Repeat this up to ten times with each leg.

Overhead arm raisesHold your arms straight out to the side of you at shoulder height. Bend your elbows and raise both arms above your head. Then slowly lower your arms back down to shoulder height. Repeat this up to ten times.

Side arm raisesYou may wish to hold a tin of beans or tomatoes. Begin with your arms by your side; slowly raise your arms outwards until they are shoulder height. Hold this position for five seconds and then lower them back to your side. Repeat this up to ten times.

Method

1. Heat the olive oil in a large flame proof casserole (cocotte) and brown the meat, garlic and onion. Add the bay leaf, thyme and carrots, and enough water to cover the meat by at least a couple of centimetres

2. Bring to a simmer and remove any scum that rises to the top. Once all the scum is removed, cover the pan. Cook for 1.5-2 hours, or until the meat is tender

3. 5 minutes before serving add the peas and beans to the lamb. Cook until the vegetables are tender

4. Season with salt and freshly ground black pepper to taste, and serve straight away.

Spring lamb stewInformation• Less than 30 mins prep time• 1-2 hours cooking time• Serves 4-6.

Ingredients• 1 tbsp olive oil• 1kg lamb neck, cut into pieces• 2 garlic cloves, crushed to a paste• 1 onion, finely chopped• 1 bay leaf• 2 sprigs of thyme• 4 carrots• 100g fresh or frozen peas• 100g green beans• Salt and pepper.


Documents

4 ON - Baywater