4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR …newagebankingsummit.com/documents/MENA-NABS-Post... · 4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR Endorsed By ... Misys, UAE

@Newagebanking New Age Banking Summit

1 | NOVEMBER 2016

4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR

Endorsed By

www.newagebanking.com/mena

Organised ByMedia Sponsor

NOVEMBER 2016 | 2

www.newagebanking.comEVENT OVERVIEW

Thank you for being a part of the New Age Banking Summit Qatar 2016 and making it a huge success!The Qatar edition of the New Age Banking Summit was a phenomenal success, owing to the participation of experts from leading regional and global financial organisations. We were honoured to have the Chief Executive Officer of the Qatar Financial Centre Regulatory Advisory, Mr. Michael Ryan, present the inaugural guest address. With topics ranging from the digital transformation of banks, omni-channel banking and banking security, to big data, cross border payments and innovations and trends in retail banking, the event discussed strategies for banks and financial organizations to achieve their objective of meeting the needs of new-age customers.Panel discussions, case studies, focused presentations and networking sessions brought together experts from leading banks, government bodies and technology providers in the region to facilitate knowledge sharing in the banking industry.

We would like to thank all our sponsors, partners and delegates for their continued support.We look forward to seeing you at our next edition.

Team UMS Conferences


3 | NOVEMBER 2016

04 SnapshotsA brief summary of the event, focusing on the key details and eminent speakers that conducted sessions

06 AttendeesA catalogue of the companies that participated in the event, along with an attendee profile

08 Highlights Insights and feedback from key industry experts that attended the event

10 Press Coverage Clippings and snapshots of the event as featured in the media

16 Sponsors and Partners A list of our esteemed partners without whom this event would not have been possible

18 ImagesA pictorial representation of the highlights that defined the event

22 Oman EditionA snapshot of the most successful and popular banking event that Oman has ever seen

CONTENTS

04

12

16

08

06

NOVEMBER 2016 | 4

www.newagebanking.com

John Schlesinger, Global Chief Enterprise Architect,Temenos, United Kingdom

SNAPSHOTS

26 140+Delegates Knowledge

Sharing Sessions Speakers Sponsors

26 16

Michael Ryan,Chief Executive Officer,Qatar Financial Centre Regulatory Authority

Sandeep Chouhan,Executive Vice-President,Group Head Operations & Technology, Mashreq,UAE

Sanjeev Mehra,Managing Director & Global Head of Product Development,Citibank, Singapore

John Schlesinger,Global Chief Enterprise Architect,Temenos, United Kingdom

Chandramouli Kundagrami,Head Digital Strategy,Infosys Finacle, India

Pedro S. Cardoso,Senior Vice President, Head – Multichannel,CRM & Digital Transformation,EmiratesNBD, UAE

Ahmed Khidhir,Senior Consultant Digital Channels,Misys, UAE

Neil Andrew Buckley,Group Head of Technology & Operations,Doha Bank, Qatar

Rasha Abu Al Saud,Chief Information Officer & Senior Vice-President,The National Commercial Bank (NCB), Saudi Arabia

Bertrand Hassani,Global Head of Research & Innovation,Santander, United Kingdom

SPEAKERS

Sandeep Chouhan, Executive Vice-President,Group Head Operations & Technology, Mashreq, UAE

Ahmed Khidhir, Senior Consultant Digital Channels, Misys, UAE


5 | NOVEMBER 2016

SNAPSHOTS

Artur Malek,Marketing Manager,Finanteq, Poland

Ali Al Omran,General Manager Technology,Arab National Bank, Saudi Arabia

Bryan Carroll,Head of Solution Design,National Bank of Abu Dhabi (NBAD), UAE

Roshdi A. Osman,Head of Security Governance - Deputy CISO,Banque Saudi Fransi – Riyadh Kingdom of Saudi Arabia

Krishna Kumar,Chief Operating Officer,Qatar Islamic Bank, Qatar

Mali Marafini,Global FinTech Banker,United Kingdom

Rakesh Makhija,Vice President, Product Engineering,Oracle Financial Services Software Limited, India

Hani Khalil,Head of Alternate Channels,Qatar National Bank, Qatar

Deepu Philip,CNME Future Banking CIO of 2015,Kuwait

Abhishek Saxena,Managing Director,Taisys, India

Vladislav Solodkiy,CEO and Managing Partner - Life.SREDA VC,Singapore

Victor Kiriakos,Managing Director,Flat6LabsAD, UAE

Omair Zaman,Senior Account Manager,Automic Software, UAE

Jean Paul Mergeai,Managing Director Middle East & Africa,Temenos, UAE

Osama Hijji,Chief Security Officer,Banque Du Caire, Egypt

Marcin R. Kolodziej,Business Solution Manger,Comarch, UAE

SPEAKERS


Neil Andrew Buckley, Group Head of Technology & Operations, Doha Bank, Qatar

Sanjeev Mehra, Managing Director & Global Head of Product Development, Citibank, Singapore

Bertrand Hassani, Global Head of Research & Innovation, Santander, United Kingdom

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www.newagebanking.comATTENDEES

Ahli BankAbu Dhabi Islamic BankBank Saderat IranAl Khalij Commercial BankAl-Salam Bank Arab BankArab National BankAutomic SoftwareBahrain Economic Development BoardBanque de CaireBarwa BankBlom BankBloomberg Businessweek Middle EastBNP Paribas CitibankComarch Middle EastCommercial Bank of Dubai PSCCommercial Bank of KuwaitCommercial Bank of QatarCRIF GULF DWC LLC Doha BankDubai Islamic BankEmirates Islamic BankEmirates NBDERIFinanteqFinesseFirst Bank of Nigeria Ltd.HSBC Bank Middle East Ltd.ICICIKofax Flat6LabsADGulf Times

InfobipInfosys Finacle International Bank of QatarLife.SREDALoxon Solutions Zrt.Mannai Trading CO.WLLMashreq BankMisysNational Bank of Abu DhabiNational Bank of EgyptOracle Financial ServicesPio-TechQatar Central BankQatar Development BankQatar Financial Centre Regulatory AuthorityQatar International Islamic BankQatar Islamic BankQatar National BankQ-InvestRISQRiyad BankSABSantanderSaudi Fransi BankSaudi Investment Bank Standard Chartered BankSybrinTaisysTemenosThe Bank of Tokyo Mitsubishi UFJ, Ltd.The National Commerical Bank (NCB)United BankWacom Europe GmbH

Participating Companies


7 | NOVEMBER 2016

ATTENDEES

Head of Retail Banking/Digital Transformation/

Multi Channel28%

C-Level/Directors/Heads51%

General Managers/ Senior Managers/

Managers21%

Attendee Profile

NOVEMBER 2016 | 8


- David Parker, Bahrain Economic Development Board

Excellent content, a good reflection of the transformation that the industry is going through and some insightful thoughts on its future.“

Very good event, especially for professionals from the financial industry, to learn what’s happening in the world and to be aware of future threats, opportunities and technological advancement.

- Lawrence Lopes, Standard Chartered Bank

“- Mahesh Sonpar, Qatar National Bank

The theme was very good and highlighted with futuristic way forward for the banking industry with the digital revolution.“

HIGHLIGHTS

From Left: Alibek Junisbayev, Regional Principal Consultant, Temenos Digital Solutions; Marcin R. Kolodziej, Business Solution Manager, Comarch, UAE; Hani Khalil, Head of Alternate Channels, Qatar National Bank, Qatar; Sanjeev Mehra,Managing Director & Global Head of Product Development, Citibank, Singapore


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Press Coverage

Gulf Times | 05 October 2016



11 | NOVEMBER 2016

PRESS COVERAGE



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www.newagebanking.comMARKETING PLAN

E-MAIL MARKETING

WEBSITE

Registered subscribers

52265

Over 10,000unique Web Hits

23 Event Ads in leading Magazines including Bloomberg

Businessweek Middle East

We at UMS Conferences like to keep things fresh and exciting. Our Direct Mailers serve as an innovative means of generating buzz around the event, and are an effective and unique way to pique the interest of industry leaders. Our Direct Mailer for the New Age Banking Summit (Doha) was designed to resemble a credit card letter received from a bank.

The concept, which stayed true to the topic at hand, enabled us to showcase key information about the event, such as topics of discussion and speakers, in an engaging manner. In keeping with the theme, we even enclosed a card which granted the holder VIP entry to the event.

The letter helped us reach numerous potential attendees, and was surely a refreshing change for high-ranking corporate officials that are constantly inundated with mundane marketing materials.

NOVEMBER 2016 | 12



13 | NOVEMBER 201613 | NOVEMBER 2016

@Newagebanking New Age Banking Summit MARKETING PLAN

NOVEMBER 2016 | 14

www.newagebanking.comSPEACIAL FEATURE

GETTING THE FINTECH REVOLUTION GOINGReproduced with permission from Bloomberg Businessweek Middle East

A panel discussion at the MENA New Age Banking Summit

The Middle East’s banking sector is on the verge of adopting the financial technology—or FinTech—revolution that could radically transform their customers’ behaviour, although cautious regulators and a cultural preference for cash remain major hurdles. That was among the key messages expert speakers told the MENA New Age Banking Summit in early October.

The two-day event in Doha brought together the finest minds in banking and FinTech, who are using software to provide financial services, and among the many topics explored were digital transformation, financial innovation, banking regulations and risk and compliance.

Michael Ryan, Qatar Financial Centre Regulatory Authority chief executive, gave the opening keynote address, while Sandeep Chouhan, executive vice-president and group head of operations and technology at Mashreq Bank, provided an overview of the financial sector’s technological evolution and the impact this is having on banking channels and profitability.

Meanwhile, Walter Lironi, Commercial Bank of Dubai’s chief transformation officer, explained how technology can facilitate a better customer experience, particularly through third-party services. And Pedro Cardoso Sousa, head of multichannel and digital transformation at Emirates NBD, discussed omni-channel banking, an upgrade on multi-channel banking in which banks analyse data from various channels—for example, online and phone banking—to better understand their customers and provide an enhanced level of service.

Contactless payment for goods and services via a scan of a smartphone is among the most visible developments in FinTech at the moment, although delegates were told it remains little used in the Gulf. “Here, banking is still very much in the 80s and they’re trying to leap forward into 2010. I think it’s quite a cultural challenge for customers,” said Juan Emilio Cejudo, Middle East sales manager for Switzerland’s Temenos, a software provider whose technological systems are used by 80 regional banks.


15 | NOVEMBER 2016

SPEACIAL FEATURE

There was also an acknowledgement that the Middle East is lagging behind the likes of Europe, North America and Asia Pacific in terms of banking development. “It’s not bad to be one or two steps behind,” Vladislav Solodkiy, chief executive and managing partner of venture capital company Life.SREDA, told Bloomberg Businessweek Middle East on the sidelines of the event. The company has made several investments in Asia since relocating to Singapore from Moscow about 18 months ago. “This region is the same as Asia was one to two years ago in comparison with Europe and the United States. Regulators and bankers have just started to think about FinTech. This region has a high penetration of smart phones, deep pockets to invest, great connections with rapidly growing Islamic banking across the world, but how will the regulators and banks join this party?”

He suggested that banks shouldn’t seek to create FinTech applications from scratch, but should customise existing technology for their particular markets. “If you want to use a mobile bank and before that you have to go to an actual branch and sign 20 documents to use it, it’s an epic fail,” said Solodkiy. “You should be able to download the app and start using it immediately. Offline branches can be used as education centres or showrooms for their solutions. It’s a great example of how to change the business model of physical distribution of banks.”

Another speaker explained how the ritual of trading ingrained in Arab society has mean have the mobile phone and the right apps, the right infrastructure to do it without a merchant, the ritual will come back and the ritual will involve mobile phones,” said John Schlesinger, global chief enterprise of Temenos. “Cash is just the symbolic intermediary.”

He added that mobile phone-based financial transactions have strong network effects—the same phenomenon that helped make Facebook and Google near-monopolies in their respective fields, namely you use these applications because your friends do, creating a snowball effect—and so adoption in the Middle East could be rapid.

Schlesinger also detailed how start-up companies, not multinational corporations, are leading innovation in FinTech, although the likelihood of failure is high. For every 10 of these start-up firms in which venture capitalists invest, one will thrive, two will be passable and seven will die. “FinTech globally seems to be a bit Darwinian,” said Schlesinger. “They’re looking for a few that will either do okay in the marketplace or get bought by successful finance companies. Nobody understands which ideas are going to succeed brilliantly, but they’re hoping that there will be a few that will.”

Britain, most attendees agreed, is the market leader in FinTech, largely because of its excellent regulatory framework. “You can almost equate FinTech with cloud,” said Schlesinger. “The extent that your regulatory environment embraces cloud is the extent to which you’ll [attract] the FinTech community. To the extent that you don’t embrace cloud is the extent to which you will frustrate FinTech. The other side of it is having venture capital to invest. I don’t think there’s any problem in the Middle East to having the venture capital. It really is just regulatory.”

In the first half of this year Asia was the leading region in terms of the value of investments in FinTech globally, while Singapore, Hong Kong, Tokyo and Seoul are among the cities vying to become the continent’s FinTech hubs, said Solodkiy. “Singapore is the best right now in terms of PR and positioning itself as a FinTech hub, inviting foreign FinTech companies to set up within the city [but] in terms of real deals you can find the same situation as one to two years ago: these steps didn’t convert into real business,” he said. “In the US and UK, FinTech is mostly about how to improve financial services, from a good level to a better level. In Asia, it’s a question of how to jump from cash to FinTech. In the US and UK, FinTech is mostly for hipsters and geeks, in Asia it’s mostly for unbanked customers. It’s not only about how to sell them something but how to educate them.”

By Pat Kruse, Bloomberg Businessweek Middle EastSandeep Chouhan, Executive Vice-President

and Group Head of Operations and Technology, Mashreq Bank

Once you have the mobile phone and the right apps, the right infrastructure to do it without a merchant, the ritual will come back and the ritual will involve mobile phones

"

John Schlesinger, Global Chief

Enterprise Architect, Temenos

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www.newagebanking.comSPONSORS

Gold Sponsors

Silver Sponsors

Lead Sponsor

Networking Sponsor


17 | NOVEMBER 2016

PARTNERS

Networking Partner

Visiting Partners

Fintech Partners

Media SponsorSupporting Partner

Exhibitors

NOVEMBER 2016 | 18

www.newagebanking.comIMAGES

18+ hours of networking

70%of the attendees

are interested in attending the event next year

Delegates at the Conference

Neil Andrew Buckley, Group Head of Technology & Operations, Doha Bank, Qatar

Jean Paul Mergeai, Managing Director Middle East & Africa, Temenos, UAE and Krishna Kumar, Chief Operating Officer,

Qatar Islamic Bank, Qatar


19 | NOVEMBER 2016

IMAGES

85%of the attendees rated the overall success of their participation as

very good

86%of the attendees

would recommend the event to their

colleagues

Michael Ran being Felicitated by UMS Staff at the Conference

Sponsors Networking

Sponsors Networking

NOVEMBER 2016 | 20

www.newagebanking.comIMAGES www.newagebanking.com

Jean Paul Mergeai, Managing Director Middle East & Africa, Temenos, UAE, being felicitated by Ravi Raman, Associate Publisher & VP-Bloomberg Businessweek Middle East, at the Conference

Pedro S. Cardoso and Sanjeev Mehra at the ConferenceDelegates at the Conference


21 | NOVEMBER 2016

IMAGES@Newagebanking New Age Banking Summit

John Schlesinger being Felicitated by UMS Staff at the Conference




NOVEMBER 2016 | 22


From left to Right: HE Sheikh Salim Bin Mustahail Al Mashani; Aftab Patel, CEO, AL Omaniya; Ahmed Al Musalmi, CEO, NBO; Abdul Hakeem Omar Al Ojaili, CEO, Bank Sohar; Rashid Al Musafir, Act. CEO, Bank Sohar; Abdul Razak, CEO, Bank Muscat; Lloyd Maddock, CEO, Ahli Bank; Amin Al Husseini, CEO, OAB

The Oman Edition of the New Age Banking Summit was a huge success, with participation from leading financial organizations in Oman. It saw the participation of His Highness Sayyid Taimur bin As›ad Al Said as the guest of honour, and also hosted the Banking and Finance Awards.

NEW AGE BANKING SUMMIT - 2016

OmanEdition

110Delegates Knowledge

Sharing Sessions

10Speakers

13Participating Companies

50+


23 | NOVEMBER 2016

Barbara Biro, Consultant, Digital Transformation Customer Experience & Alternate Channel Migration, Genesis Institute, UAE

Gary Collins, Head of Digital Innovation,Westpac Pacific Banking, Australia

OMAN EDITION - 2016

HE Hamood Sangour Al-Zadjali,Executive President, Central Bank of Oman

Shakeel Mohammed,Banking & Insurance Analytics Cognitive Solutions Team, IBM Middle East & Africa, Oman

NOVEMBER 2016 | 24

www.newagebanking.comwww.newagebanking.comOMAN EDITION - 2016

Tabrez Farooquee, Head of Bancatakaful & Marketing, Takaful Oman Insurance SAOG, Oman

Asad Batla,Head of Consumer Banking, Bank Nizwa, Oman

Maqbool Al Wahaibi,General Manager, Oman Data Park (ODP)


25 | NOVEMBER 2016

Rajesh Fondekar, Head of Alternative Distribution Channels, Meethaq Islamic Bank, Oman

OMAN EDITION - 2016

Official Banking Partner Supporting Sponsors

Official Airlines Partner

Technology Partner

Media Sponsor Media Partners Print Partner

SPONSORS

MEDIA PARTNERS

NOVEMBER 2016 | 26


www.newagebanking.comBuilding no. 5, office 206, Dubai Media City. Tel: 04 457 9980 | Email: [email protected]

D U B A I | M U S C AT | P U N E

Documents

4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR …newagebankingsummit.com/documents/MENA-NABS-Post... · 4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR Endorsed By ... Misys, UAE