What a year we are having! 2017 was a great year when we reflected on it in January. At that time, I don’t think anyone would have realized how successful we were going to be this year. I’m so proud of our organization and what we have collectively accomplished. There is no way we would be able to achieve the levels of performance we have unless each employee, dealership and region was contributing. It seems like every month we are breaking and making new records with our performance across all aspects of our business. Incredible isn’t a strong enough adjective.

In this year’s first edition of the Premier Pulse, I spoke about the service department’s initiative to reduce the number of lost hours (the difference between hours worked and hours sold). We had an objective to reduce our lost hours by 10% for this year or almost 10,000 hours. Through July, the team is ahead of their goal. Annualized lost hours will be reduced by 11,641, which equates to a $1.3 million dollar improvement year over year. This is fantastic, considering the increased volume of service work the teams are facing this year.

The performance in the parts department is equally strong. Our part sales, year over year, are up by 14% to just under $170 million, and our operating profit has improved by 25%, or $4.7 million year over year. This is a testament to the entire team including the phone rooms, counter personnel, delivery drivers, warehouse

and inventory control personnel. Ultimately, anyone that touches a part has played an important role in these results. Most importantly, our sales are up not because of increased discounting. In fact, our gross margin has improved by 150 basis points. Just amazing. Great job team!

The used truck market continues to be strong. Truck demand exceeds supply with tight capacity from high freight volume, and depreciation has finally normalized so we’ve been able to keep our inventory fresh with desirable late model equipment the market currently covets. Our performance in remarketing is a bright spot for our organization. I recall that less than two years ago, we had an operating loss of $10 million dollars when the used truck values declined 35%. Our team did a tremendous job in staying positive and moving equipment that was overvalued. I’ve always felt our remarketing group is made up of strong professionals and this year’s results prove just that.

Of course supporting our new and used truck sales is our F&I team. F&I income for the year is up 19%. Earlier in the year, I informed everyone of Premier Finance, the new entity we established to support the remarketing of Penske Truck Leasing’s used equipment. This business has been better than we forecasted and will continue to grow as our process and support systems improve.

The President’s CornerThe President’s Cornerby Richard Shearingby Richard Shearing

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Carlos Romo Named Finalist in National Tech Competition

South Dallas Service Technician, Carlos Romo, was named a regional finalist in the 2018 Daimler Truck North America (DTNA) Technician Skills Competition. Romo was 1 of 525 technicians who completed the initial written test to enter the competition on June 11. He was selected as one of only 30 technicians nationwide to move on to the DTNA regional competition from August 7-9, 2018, in Cleveland, North Carolina. From the 30 technicians, there were 5 chassis finalists and 5 engine finalists from each of DTNA’s regions (east, central, and west). Romo competed in the engine category and placed first in the central region. The competition is held to recognize and reward top-performing service technicians across all Detroit Engine and Freightliner Cascadia vehicle distributors and dealers. It was started by DTNA because the company realizes that vehicle uptime is critical to its customers and technician skill is the most important factor during service. Recognizing the country’s top diesel technicians is an important way to encourage and recognize their hard work and achievement within the industry, the company states.

To celebrate Romo’s accomplishment and commitment to outstanding customer service, Service Manager Justin Griffin, Dealer Trainer Brent DeLeon, President Rich Shearing, General Manager Drew Burk, and Assistant Service Manager Jeff Weaks took him out for a hearty lunch!

3rd Quarter

(continued on page 4)

(Photo courtesy of Tim Ivy)

REGIONAL UPDATESREGIONAL UPDATES

NORTHERN By Tom SephtonArea Vice President,Northern Region

The market has remained red hot in the North Region during Q3. The sales

NORTHERN

team has led month over month record setting performance. Through July, 1258 new, used and bus deliveries were completed, compared to 582 through July 2017.

At the end of August, the Belleville store relocated to a new facility effectively doubling the parts square footage and bay count. Renovations of the new store are still ongoing; it is shaping up to be a showpiece in the area, in keeping with the Premier image. We look forward to the increased performance the efficiencies and space will allow.

The Oshawa branch celebrated anniversaries for 30 year employees Jim Baker, Norm Eibich and Jeff Forsey while Brent Inwood was recognized for 25 years of service. We are very fortunate to have such a long term skilled group of professionals servicing the Eastern portion of the GTA. Thank you for your dedication.

In Mississauga we are anxiously awaiting the

WESTERN by Bobby E. CooperExecutive Vice President, Western Region

It’s sizzling in the West Region! The economy is rising in this scorching

WESTERN

(cont. on page 3)

(cont. on page 10)

CENTRAL by Mark LamontExecutive Vice President, Central Region

In the book Built to Service, Dan Sanders states, “Virtually all products and service

CENTRAL

by Darel DyerGM, Chattanooga

It’s still hot in the East Region, but Fall is right around the

EASTERN EASTERN

market and we are thankful! The oil and gas industry in the Permian Basin continues to provide countless growth opportunities in sales, for parts and service as-well-as new and used truck sales. Record sales for all departments in both locations are proving to be an incentive to keep providing the best of parts and service to our customers. All locations in the West Region have participated in extensive customer service training with an emphasis on telephone etiquette and overall phone skills. We continue to improve on our customer service skills and are extremely proud of the employees who are taking advantage of the different levels of training opportunities as they are presented. It is our intention to continually offer avenues to better our service in every department. Online reviews have been a recent focus. In an effort to encourage customers to participate in more

(July 17), and Chattanooga had a hot dog cookout just because we like hot dogs. Both events were a lot of fun, and provided valuable fellowship time for our teams.

Stanley Strickland, from the Chattanooga location, retired after 20 years of service. Stanley was an icon at the store, and will be greatly missed. Stanley was celebrated with a low country boil, and since he is a quite the pipe aficionado, he received a pipe along with several pipe accessories. He was also presented with a Georgia Bulldog rocking chair signed by all employees. We wish Stanley and his wife Cathy a very happy retirement.

Speaking of retirement, you may have heard that Bruce Hager, General Manager of our Knoxville location, has announced his retirement. We will miss Bruce too – not as much as we miss Stanley, but we will miss him. More on that story later this year.

It’s hard to believe we are heading in to the last quarter of 2018. The year has flown by, but it has been a great year, and we are excited to keep the momentum going.

corner. The annual college football trash talk has begun, and unfortunately, it won’t be long until our lives are overtaken by everything pumpkin spice. Similar to our weather, the East’s operational results have been hot this summer. As we begin the final laps of the third quarter, the East dealerships are performing well. Both Variable and Fixed Operations are ahead of budget year-over-year, as-well-as revenue, gross profit and EBT. There is no sign of slowing down, and we are projecting a strong finish to 2018!

Hot dogs were popular in the East recently. Knoxville had a lunchtime cookout for employees to celebrate National Hot Dog Day

online Google activity, the recent Catalyst Challenge between the Parts and Service Departments in the Midland/Odessa locations was born. Google invites were extended by both departments. The department with the most reviews would partake in a steak dinner with all the trimmings, prepared and served by the department with the least amount of reviews. In addition, the “not winning” department would indulge in a full feast of b-e-a-n-s! Hence, the “STEAK & BEANS” competition began.

Our Annual Employee Appreciation Picnics were full of fun and excitement. The Amarillo location enjoyed an afternoon of food, fun and door prizes. The amusement park was host to screams of excitement and laughter as challenges were met, and beginners and professionals rode their favorite and endured their least favorite rides. Record amounts of cotton candy and popcorn were consumed, not to mention sno-cones and funnel cakes. Midland/Odessa employees and their families enjoyed an evening of baseball, hamburgers, hot dogs, dippin’ dots and door prizes, too! The evening ended with a loss for the home team but a beautiful display of fireworks was a grand finale to an evening of family fun.

This quarterly report is more about our internal customers this time,

without compelling differentiation are or will eventually be commodity – priced. An organization’s ability to serve will be the last tool that can provide a competitive advantage in a crowded marketplace.” As we all know, the market is strong. However, I believe our organization’s desire to serve is helping us set records month after month. Our team members are working diligently each day to provide a “fanatical customer experience.” The financial results and improved Google ratings prove our people are striving to take care of the customers. You are making a difference in a crowded marketplace.

2(cont. on page 11)

a number of reasons behind these results. First, a strong economy. The economy is strong, employment levels are high and consumers have money to spend at retail, on housing, and travel. Manufacturers acquire new materials to support their production and to get finished goods to their customers. Tax receipts at government entities are high as well. This broad-based economic strength translates into high demand for over the road tractors, local and regional delivery trucks, dump trucks and concrete mixers, and hauling fuel from the depot to the stations. Trucks used to support highway maintenance at the state and municipal levels have also played a role. Second, a great sales team. While the market is strong, we have to execute to take advantage of the opportunity. Not all truck dealers are participating equally in the benefits of this great market. Our sales professionals have done a great job of working with our existing customers, as well as new customers, to ensure they have the correct trucks to meet their unique operational needs. They’ve done a great job of communicating the urgency to their customers of getting their orders in early to take advantage of available truck production. By growing our customer base during a time in which others may feel content, our team has prepared PTG to perform better during the next slowdown while setting sales records

SALES & MARKETINGSALES & MARKETING

NORTHERN REGION NORTHERN REGION (continued from page 2)

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It’s been a record-breaking quarter!by Ron Long, Executive Vice President of Sales & Marketing

As I write this I’m reflecting on the great year we’re having. While I don’t yet have the final results for August, I can tell you it will go down in history as part of a string of record setting months for the Premier Truck Group sales team. We set a sales record for combined new and used truck sales in May. This record was not held for long as we set a new record in July, selling 1,002 new and used trucks. This was our first time over 1,000 units in a single month with 802 new trucks representing the Freightliner, Western Star and Isuzu brands along with 200 used trucks from our remarketing group. My unofficial count of August sales tells me that the July record will be a one month record and August will be our high water mark!

These sales records and the associated profitability are truly remarkable, and are reflected in positive sales results in all departments - new, used, finance and insurance - and from all locations. There are

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RemarketingNew & Remarketing Truck Managers Get their Minds WiredOn September 5th and 6th, all the new and remarketing managers attended training at the MindWire Group in Scottsdale, Arizona where they got to analyze their Predictive Index to further develop their leadership and management skills. The two-day training consisted of various exercises with the aim to improve sales results within their teams by learning to better manage each employee by focusing on their unique strengths and style of selling.

in the current market. Third, a supportive company. The efforts our sales team brings to bear are supported by the best F & I team in the commercial truck business, helping with countless marketing initiatives to drive customers to our dealerships and general managers who understand the needs of their dealership’s customers…and who ensured they had the stock inventory available to be able to meet their customer’s needs.

We have a lot to be proud of at PTG, and within our sales and marketing group. However, we can never allow ourselves to become complacent. We must continue to strive for bringing the industry’s best customer service and focus to our marketplaces. To ensure we continue to achieve and improve, we are investing in training and tools for our team. Over the coming months our sales managers will participate in leadership training and will sponsor vocational sales training for the Premier team. We will also be rolling out a new customer relationship management (CRM) system and implementing a tool to assist our sales team by allowing them to have information at their fingertips, electronically, and to have access to 100% of the available inventory throughout the enterprise. Each of these initiatives will prepare the PTG sales team to succeed at even higher levels in the coming years.

purchase of the flagship Pacific Circle facility and have substantial renovation plans ready to commence once details are finalized. Mississauga based Sales Co-ordinator Tracy Rose was recognized for 30 years of service. Tracy is invaluable in keeping the sales department operating smoothly. Kathleen Bamlett and Andy Hill reached the 20 year

anniversary and were recognized and were recognized for their valuable contributions to the business.

The newly acquired Hamilton store is now integrated into the region and performing well. The recent certification with Thomas Built Bus was key to getting the 215 busses PDI’d and delivered in the month of August, another record breaking feat for the TBB team.

The consolidation plans for the St Catharine’s and Niagara Falls facilities continue to progress.

We are awaiting Western Star certification in Niagara Falls to better service this important gateway from Western New York to the Ontario market.

The North Region Team continues to perform at an extremely high level despite the pressures of a strong market and short vacation season. We are being rewarded with new and returning customers as a result of the professionalism brought to work each day. Once again thank you to all.

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COMMUNITY EVENTSCOMMUNITY EVENTS

Ardmore Stuffs Backpacks for School Supply DrivePTG Ardmore teamed up with Ardmore Young Professionals for their annual Stuff the Backpack School Supply Drive. Crayons, highlighters, notebook paper, pens, safety scissors, #2 pencils, three-ring binders, flash drives and pencil pouches were collected to help the community.

North Dallas Feeds the CommunityPTG’s North Dallas employees served alongside The North Texas Food Bank’s Mobile Pantry to gather produce bags to deliver to targeted neighborhoods. The North Texas Food Bank is a top-ranked nonprofit relief organization, providing access to more than 190,000 meals each day for hungry children, seniors and families across a 13-county service area. Thank you to North Dallas for volunteering your time and efforts to help feed the community.

Oklahoma City hosts Blood DriveA big thank you to everyone in Oklahoma City who donated blood. The genuine commitment to the community made the blood drive a huge success! Because of your generosity, PTG Oklahoma City collected a total of 33 units of blood that will help save 96 lives! Way to go!

Tulsa Teams Up with American Red CrossPremier Truck Group of Tulsa and the American Red Cross teamed up for a blood drive at our dealership. The American Red Cross brought a blood mobile on-site where employees were able to donate their blood. We had an amazing turnout! We’re happy to help during a time of need.

Domonique HilaireJanet Douglas & Amy Brown

Jon Norman and Murray Johnson

Brandy Day

PTG Establishes Mohawk College Foundation Scholarship ProgramThe Premier Truck Group Scholarship was created to help students in the Truck and Coach Technician program, at the Mohawk College Foundation’s Stoney Creek Campus, reach success on their career path by alleviating financial stress. This program teaches the skills of the trade including repairing, testing, and maintaining trucks, tractors and city and highway buses. Colin Vanderlingen was this year’s winning recipient.

by Scott Moss EVP, Human Resources and Administration

7

Greetings to all of our outstanding Premier Truck Group employees, and a sincere thank you to each of you for your outstanding contributions to our most successful year yet!! We all recognize that all businesses go through performance cycles over the course of many years, so let’s be grateful for the great 2018 we’ve had and look forward to the coming year(s) with a sense of humility and appreciation for how we have performed. Your senior management team recognizes that our vision and strategy is nothing without the outstanding performances of all of you, at our respective dealerships throughout North America. As you are reading this, we are fast approaching the end of 2018, so allow me to share with you some of our successes in 2018:

Training

ATD/NADA: In early December, our final week of the six week ATD program, including the graduation event, will be held. We are proud to have successfully implemented our second class of graduates; thirteen graduates for 2018 which included a revised program of integrating the variable weeks and adding one week of fixed operations. We are also pleased to deliver week 5 at our Knoxville location on October 15-19. The ATD program has become a staple of our management development efforts and we congratulate this year’s outstanding class.

APEX: Similar to our ATD program, 2018 will include our second annual APEX graduating class with 25 honorees. We are grateful to the commitment of these 25 students who traveled to Dallas and participated in four separate trainings which typically were 2-3 days each. We will continue to look to enhance this program each year as we prepare to select

30 students for 2019. Our hope is that all of our PTG employees who desire to attain and grow in their management careers will have an opportunity to be selected for APEX.

Customer Service: During 2018 we have rolled out two rounds of our customer experience trainings. These classes are designed to help us be recognized as the best provider of outstanding guest experiences in the commercial truck industry. We believe that being an employer of choice and providing the best in customer service will continue to separate us from others, and be recognized as the best. By this time, all of you who are customer-facing and interacting should have had the opportunity to attend at least one of these trainings.

Future: Of course we will continue to offer our REvUP orientation programs every month in all of our markets and, in the coming year, we anticipate adding to our training curriculum with the development of a job skills related course focusing on an operational aspect of the business (i.e. CDK) as well as an advanced leadership program. In the not-too-distant future, our trainings will be offered through a Computer-Based Forum (CBL) and a Learning Management System (LMS). Stay tuned on that.

Health Care

We will be delivering our onsite benefits open enrollment meetings at each location starting early November. We continue to do these onsite meetings to create a more personal and intimate means to assist you in understanding our offerings and to have all of your questions answered. Your health is of primary concern to us and we continue to look for opportunities to create health awareness and meaningful coverages for all of our employees. Did you know that the corporation spends over $75 million annually on health care for our employees? This is a significant expense for which we bear most of the financial burden. Help us in that regard, and ultimately for the benefit of you and your families, by being proactive in your health care and looking for a healthier life style for

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HUMAN RESOURCESHUMAN RESOURCES

Looking Back, Looking Forward

yourself and your family. This fall we are introducing two new programs:

Weight Loss: In the month of September, we developed a competition among all of our dealerships in determining which location will have the greatest percentage of weight lost. 342 individuals across all dealerships entered the competition. Winners will be announced in November and awards will be given to participants at the winning dealership. We know that a healthy diet, well balanced weight, and daily exercise regiments can go a long way in improving and maintaining the health of all of our employees.

Breast Cancer Awareness: On October 19th, we will provide each of you with a pink bandana to bring awareness to this cause and for all cancers in general. Sadly, many of our employees have personally been impacted by this terrible disease, or know a family member or friend who has been impacted. Regular screenings and healthy lifestyle choices can help in this regard as we try to play our part in putting an end to this disease.

Top Tech: The 3rd annual Top Tech Challenge will be held at the UTI Irving campus on November 4th. Because of a tie this year, 11 competitors, representing all of our regions, will spend a weekend in Dallas for a fun and healthy competition. We are especially pleased that 75% of our technicians signed up to take the test.

In closing, I thank all of you once again for our success this past year. We have so much to look forward to in the coming year as your human resources department is always focused on listening and developing the best work environment for each of you. We always value your ideas and look forward to your input via our open door environment or through our regular meetings and employee engagement surveys (scheduled for March 2019). Please call me or email at any time if you have any questions or concerns.

Scott

Driven by our employees our vision is to be the Best in commercial vehicle products and services by providing Superior Customer Satisfaction through a culture of continuous improvement, integrity, respect and passion.VISION

STATEMENT

Schaffitzel Inc. Makes Top TechDonationTulsa’s General Contractor, Mike Schaffitzel of Schaffitzel Inc., generously donated $150 for every Tulsa technician for their participation in 2018’s Top Tech Challenge.

EMPLOYEE EVENTSEMPLOYEE EVENTS

6

Mississauga’s Youngest EmployeeWelcome Baby Datta! Congratulations to Senior Accountant Partha Datta on the newest addition to his family & the PTG family.

PTG Foam Trucks Pull Into Reading, PAPremier Financing’s partnership with Penske Truck Leasing is continuing to grow at an unbelievable rate. With the support of the PTL Remarketing Department, Premier Finance has been able to increase PTL’s finance business to new heights. Our financing team has already exceeded PTL’s YOY finance earnings as of June 2018. Great job to the Premier Finance/Penske Truck Leasing Teams!

Strickland Retires after 20 Years of ServiceAfter 20 years with Premier Truck Group, Stanley Strickland announced his retirement. In honor of Stanley’s contribution to the organization, a shrimp boil was held in his honor. Chattanooga staff prepared the meal on-site while Stanley was removed from the dealership and taken on a wild goose chase! Thank you Stanley for all your hard work over the years.

Peter Brakner Completes APEX TrainingCongratulations to Peter Brakner for completing the APEX training this past August.

Ardmore Beats the HeatA local ice cream truck was brought in to celebrate and reward Ardmore employees for their hard work during a hot July month.

Scott Moss, Peter Brakner, Ron Long

Ron Beaver, Mike Schaffitzel, Jason Mackie

PTL Vehicle Sales Coordinator team

Back to School ChallengeNorth Dallas employees took to their photo albums to snag a baby picture of themselves to contribute to the Back to School Challenge. Employees were given the chance to win 1 of 3 backpacks full of goodies and a gift card for school supplies by correctly matching the most employees with their baby pictures. Winners were (left to right) Eddie Flores, Jimmy Trevino, and Mark Cole!

Can you guess which good-looking PTG employee these babies grew up to be?! (Due to space considerations, not all photos entered can be shown below.)

EMPLOYEE EVENTSEMPLOYEE EVENTS(continued from page 7)

Bobby Smith with Larry Riley Mike McQuerry with Bobby Smith

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Oklahoma City’s 5th Annual Clay Shoot160 customers, vendors, and employees enjoyed a day filled with camaraderie and engaged in some friendly trash-talk when competing for the top shooter prize during Oklahoma City’s 5th Annual Clay Shoot. Hamburgers were thrown on the grill as prizes for 1st, 2nd, and 3rd place finishers, along with a top overall individual shooter, were awarded. The most dreaded prizes went to the “Dead Last Shooters” for the team award and the “No American Sniper” for the last overall individual shooter. Door prizes ranged from a Yeti cooler, a flat screen television and a grill, all the way to hats and shells. Each shooter received a Premier Truck Group backpack filled with shells, a Premier Truck Group cap, safety glasses and ear protection. 1st place team award went to Oklahoma Turnpike, 2nd place went to Evans & Associates, and 3rd place went to KD Arnold. The overall individual top shooter was Mike Thompson from Metro Appliances, with a score of 93/100. Great shooting, Mike! This event continues to grow each year and we are already looking forward to 2019. Thank you to all our customers, vendors and employees for truly making this a “Premier Event”.

Answers:1. Tom Calvin 2. Taylor Cole 3. Antonio Rocha 4. James Wilborn 5. Eddie Flores 6. Jazmin Lopez 7. Jimmy Trevino 8. Jose Lopez

9. Brian Perez 10. Aiyana Mathews 11. Juan Renteria 12. John Garcia 13. Bradley Bearden 14. Rick Benavides 15. Albert Trejo 16. Guillermo

Valenzuela

17. Denisse Rios 18. Tony Ybarra 19. Ben Navarrete 20. David Nickolas 21. Jocelyn Jones22. Mark Cole23. Leon Blocksom24. Santos

Donaciano

Fort Worth, North Dallas get Tropical!Kona Ice visited various PTG locations all over the metroplex this summer. It’s no secret that our employees love Kona Ice! It’s the perfect treat to cool down on a long, hot summer day.

A little piece of Kona Ice’s tropics came to North Dallas and Fort Worth in July to help celebrate both facilities’ employees. They were able to cool off in the summer heat by enjoying Kona’s flavor wave and flavor their own snow cones to their liking. Kona Ice has always been a big hit with the employees, especially in the dead of summer!

Richard Chamberlain, Andy Baker, Brian Stewart

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Email tonya.adams@premiertruck.com

GOT AN IDEA

FOR AN ARTICLE

IN THE PULSE?

7

John Garcia, Esteban Molina, Aaron Moreno

EMPLOYEE EVENTSEMPLOYEE EVENTS(continued from page 7)

Bobby Smith with Larry Riley Mike McQuerry with Bobby Smith

8

Kristy Clark Celebrates 40 Years!Congratulations to Kristy Clark for celebrating her 40 year anniversary with PTG Oklahoma City! Thank you, Kristy, for your 40 years of hard work and dedication.

Tulsa Participates in the Great Raft RaceOn Labor Day, Premier Truck Group of Tulsa participated in the 4th Annual Great Raft Race down the Arkansas River. Stoney Farrow, Heath Smith, Tony Brown, and Jeremy Farmer built PTG of Tulsa’s raft, and were among 350 rafts and kayaks participating in this year’s event. Family and friends all came out to support the dealership and cheer them on to the finish line!

Marcy Cummins, Kristy Clark, Bobby Cooper

Randall Adkins Receives Challenge CoinCongratulations to Knoxville Service Technician Randall Adkins, who was presented with one of the highly coveted Premier Truck Challenge Coins for his excellent performance in the last facility inspection. The challenge coin is given to employees in recognition of their exceptional and outstanding service, to serve as a reminder to live by the standards and vision of Premier Truck Group to be “the best in commercial vehicle products and services by providing superior customer satisfaction through a culture of continuous improvement, integrity, respect, and passion.”

Mario Silva, Randall Adkins, Bruce Hager, Freddy Stevens

Randy Argo Celebrates 25 Years!Randy Argo celebrated his 25th Anniversary with PTG on August 9! To commemorate his 25 years of service, Randy was taken to lunch by the General Manager, his Service Manager, Assistant Service Manager, and HR Rep. Upon his return to the dealership, he was surprised with cake and ice cream by all of his co-workers. It was a great way to celebrate all that he has done and continues to do for the organization.Randy Scott & Randy Argo

Wanted to share with you a recent fantastic example of turning a negative situation around. This particular customer left a negative review regarding his experience in Dallas. Justin Griffin and Jeff Weaks, the Service Managers in Dallas, were diligent in getting involved, understanding the situation, then contacting the customer with facts, and what could be done.

The customer was so impressed with the follow up, not only did he change his review to 5 STARS, he has gone as far as stating he will “…be sure to come back and use this dealer in the future!”

This is an example of WORLD CLASS SERVICE.

Most certainly, we cannot make every customer happy, every time, but this is indeed an excellent example of a location engaged and turning a negative into a positive.

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MISSION STATEMENTAt Premier Truck Group, we are about one thing…

Exceptional Customer ServiceWe will achieve this through:

• Hiring and developing the best Employees.• Exceeding our Customer’s Expectations.

• Demonstrating the highest level of Commitment, Respect and Responsiveness to one another, our customer,

our partners and our communities.• Maintaining a High Quality and Safe Work Environment

that makes us an employer of choice.• Fostering a culture of Collaboration & Continuous Improvement.

• Valuing Honesty, Ethics and Integrity in all we do.• Encourage Risk taking and Ownership for mistakes.

• Providing great Facilities in great Locations.

EMPLOYEE EVENTSEMPLOYEE EVENTS(continued from page 8)

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Chattanooga’s Vintage DudeChattanooga employees gathered to celebrate their fearless leader, General Manager, Darel “Bowtie” Dyer’s 50th birthday on July 18th. Mr. “Bowtie” was a good sport in receiving the array of gifts collected by employees to assist him through the next 50 years.

Shared Services Center Kicks off Football SeasonThe SSC opened the season in a fashionable way by sporting their favorite team wear to work on Friday, August 31. Cotton Patch was provided during halftime, with a scrumptious burger bar that fueled employees for the second half of the work day. Good luck to everyone’s team this season and Go Cowboys!!

Mississauga’s BBQ FeastAs a way to say thank you to their employees, PTG Mississauga provided a delectable BBQ feast on August 26 for weekend shift employees, and August 30 for day shift employees. A feast isn’t complete without dessert! A local ice cream truck provided employees with sundaes, banana splits, shakes, slushies, you name it! It was a great way to end the summer.

This June, PTG North Dallas formed a kickball team named the Boulevard Bullies. They were one of many teams to join the Lonestar Sports & Social Club Adult Kickball league in Dallas. Their season consisted of 8 games that were played on Wednesday nights. Anyone who wanted to showcase their kickball skills was welcomed to play. Their season ended on a high note on September 5th with a 7-2 win over the Kicktators. Thank you to everyone that came out to play this summer!

Boulevard Bullies Take the Field

Scott Moss, Deon McGimpsey, Bobby Cooper and Dana Heflin celebrate Shannon Chambers’ birthday at Saltgrass.

Happy Birthday, Shannon!

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President’s Corner (continued from page 1)

As we head into the fall I look forward to hosting our 3rd annual Top Tech competition. This is an event I personally look forward to every year because it gives me an opportunity to give back and recognize the technicians who give so much to us on a daily basis throughout the year. This year we had a record level of technicians enter the written competition at 75% of all technicians. Unfortunately, only the top 10 will be selected for the finals with only 2 ultimately claiming the championship.

Thousands of Americans die every year from slips, trips and falls at work. Learn the different types of falls that can happen while you’re on the job, and what you can do to prevent them before you get hurt!

SAME-LEVEL FALLS & PREVENTION:• Good housekeeping: A clean workplace is a safer workplace• Spills: Rope them off, clean them up, and alert your co-workers

and supervisor• Cords: Always use cable covers or tape to prevent co-workers

from tripping over cords

In the Central Region, through the first six months, we have seen year-over-year improvement in all areas of the business.

• New truck sales are up 28% • Used truck sales are up 30% • Parts and Service are up 16% • Collision Center is up by 25%

CENTRAL REGION CENTRAL REGION (continued from page 2)

We continue to see strong results and expect the trend to continue throughout the balance of the year.

We have begun our second round of customer service training. This round is focused on improving our phone skills. We interact with hundreds of customers each day on the phone. In many cases, the customer has not yet decided to do business with us when they call. The training will continue to enhance our ability to serve our customers. Improved phone calls will lead

to additional business.

In sticking with our mission to provide great facilities, we are investing in our Tulsa dealership. We are in the process of installing a new overhead crane, resurfacing the shop floor, as well as painting and installing LED lights. We expect this project to be complete in September. This will enhance the working conditions and safety for our team members.

Thank you for all you do each day. Keep up the good work as it is exciting to see what is happening in the Central Region.

No matter who wins, though, they know they are representing the larger group and their chosen profession. Good luck everyone!

As we look ahead to 2019 we are anticipating that the business climate will remain positive. As I pen this message we have already booked 64% of this year’s new truck sales for 2019. The numbers we are forecasting for truck sales in 2019 are staggering in comparison to the last few years and we are working diligently with Freightliner and Western Star to insure that they provide us with enough

trucks to satisfy all our customers demand. Freightliner overall is up 14% year over year in truck sales and YTD PTG is up 40% year over year, validating that we have the best sales organization in the business.

I could go on and on but will leave it there for now and wish everyone a great fall and a safe return to school for all of our children. Take care,

Slips, Trips and Falls

• Behavior: Don’t rush, be aware of your surroundings, cut down on distractions, don’t carry too much at once, and use handrails

• Don’t work in dimly lit areas – instead, change light bulbs, use a flashlight or alert a supervisor

• Make sure your shoes are in good condition and tightly tied every shift

ELEVATED FALLS:• Be careful when working at heights• Falls from ladders are very common, so use them carefully• Choose the right ladder and climb it correctly – keep rungs

at the arch of your foot as you climb, and grasp the side rails with your hands, not the rungs

• When using a ladder, don’t reach too far to the right or left – it could upset your balance and make you fall

• Wear the proper fall protection if working more than a few feet or more above the ground, like fall arrest protection, safety nets and guardrails

• Guardrails must be 42 inches higher than the working surface

• S afety nets and fall arrest protection should keep you from

REMEMBER:• Falls, from any level, can lead to sprains, strains, broken

bones, busted backs and even death• You can prevent falls at work by: Adjusting your behavior,

keeping the workplace clean, wearing fall protection and using equipment – like ladders – safely

freefalling more than six feet

HAPPY ANNIVERSARY TO YOU!CONGRATULATIONS!CONGRATULATIONS!

KnoxvilleDeanna Moore 20Richard Runge 15Felicia Gibson 5Patrick Hancock 5Patrick Hensley 5Roscoe England 5Enrique Cabriales 3Robert Patton 3Danny Wrede 3Daniel Wolfenbarger 3Jonni Fine 1Jordan Bell 1Andrew Roy 1

MississaugaTracy Rose 30Andrew Hill 20Lisa Clements 15Agustin Matampale 10Archie Munro 10Matthew Gorman 5Jason Liburd 5Louis Xerri 5Keith Howard 3Lukshmann Bhamra 3James Stewart 3Ridwan Ally 1Colleen Porter 1Lucas Fisher-Gilbert 1Liza Buhian 1Arun Prashad 1

Niagara FallsAllain Levesque 3

North DallasEdward Flores 10Edgar Salinas 5Walter Mister 5

Jeffery Dobrow 5Jason Hipps 3Juan Renteria 3Mark Cole 1Taylor Cole 1

North TexasDonald Colten 5Robert Ort 5Bradley Miller 1

OdessaGregory Soto 3Cuauhtemoc Martinez Castillo 1Gabriel Gordy 1Andy Blackburn 1Joe Moreno 1

Oklahoma CityRick Miller 25Martin Prudhome 15Stephen Glover 15Jason Hayes 10Thane Pearman 5Deerontay Holmes 3John Kerr 3James Dillon 3Sandra Ratliff 3Ronald Triplett 1Cayle Guthrie 1Joshua Garon 1Kevin McGinty 1

OshawaJeffrey Forsey 30Norman Eibich 30Brent Inwood 25Muraleetharan Paramanantham 3

AmarilloSammy Marez 5Anthony Zanghi 1Bryan Fagan 1Randy Watson 1Joshua Rich 1

ArdmoreTimothy Miller 5

ChattanoogaKeith Martin 20Jesse Ryan 5Rachel Kimball 5George M. Gillilan 5Christopher Carpenter 3Phillip Evans 3Ronald Ramsey 1Geoffrey Wilson 1Cromwell Morgan 1Everett Eason 1

CorporateOscar Geilfuss 25Scott Moss 20Don Nolin 20Christina Gibson 3Yves Awofala 3Eric Ostrowsky 3Sandra Allen 1William Brooks 1Tiffany Byars 1Guadalupe Carmona-Chavez 1

Fort WorthRandy Argo 25Russell Johnson 10Armando Aguiniga 5Grant Gunderson 5Jesse Williams 3Gregory McCaslin 3Joel Salazar Sanchez 1Ken Rosser 1

Premier FinanceCarlos Madeira 1Ashlee Metzger 1

South Dallas Angel Ogletree 5Kenneth Nobles 5Ignacio Gonzalez 3John Rangel 3Ricardo Hernandez 3Armando Gutierrez 3Iliana Martinez 3Taylor Hobbs 3George Portillo 1Henry Rodriguez 1Jesse Gerich 1Kevin Reneau 1Jose Rosas 1Wanda Ozymy 1

St. CatharinesRobert Lescaudron 3Keith Birnie 1Adam Nye 1

Tulsa Body ShopIsrael Sauz 1

TulsaStoney Farrow 5Jeremy Farmer 5Shane Davis 3Domonique Hilaire 1

Michael Tyre 1

WoodbridgeMitchell Harper 3

11

as we never want to negate the importance of our internal or external customers. We are

WESTERN REGION WESTERN REGION (continued from page 2)

certainly thankful for the opportunities the current market is offering. We are striving to continually better our numbers by beating budget for this year. We are on track for a record year and we will continue to make

every effort to insure we are always doing the next right thing. To the internal customers, the members of our team, those who show up every day and make it happen for our external customers, we say …..THANK YOU!