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3rd International 3rd International BANKSETA ConferenceBANKSETA Conference
JohannesburgJohannesburg
October 2006October 2006
Phil Mnisi, CEO IOBPhil Mnisi, CEO IOB
Education is the great engine to personal development. It is through education that the daughter of a peasant can become a doctor; that the son of a mineworker can become the head of a mine; that the child of a farm worker can become the President of a great nation. It is what we make of what we have, not what we are given, that separates one person from another
Nelson Mandela
Setting the sceneSetting the scene
• Training & education best practices
• Trends in banking training
• The IOB as a centre of excellence
Training & education best Training & education best practicespractices
Grow talent
Attract, nurture, develop and retain people
Access to training and development initiatives
Access to diverse training: soft and technical skills
Accelerated learning programmes
Career & performance counselingSource: Corporate Research Foundation: the best companies to work for in SA 2006
Trends in banking trainingTrends in banking training
• The financial service sector globally is becoming highly
complex, characterized by specialization and
increasingly regulated
• Consolidation is leading to major global players who
have significant scale and operate on a fine line balance
of centralized and decentralized processes and systems
• The increasing professionalism of banking has lead to
banking training and education becoming a highly
competitive, high growth area
• The model in training has shifted towards using
industry experts and practitioners to design and
deliver education and training
The Institute of The Institute of Bankers (IOB) Bankers (IOB) as a Centre of as a Centre of
ExcellenceExcellence
History of the IOBHistory of the IOB
•102 years – rich history•5th oldest institute of bankers
in the world•The banker and banking
changed•The education and regulatory
landscape and framework changed
•Transform, change or die
Plans are only good intentions unless they immediately degenerate into hard work
Peter Drucker
Vision of the IOBVision of the IOB
To be recognised as a Centre of Excellence enhancing the standards of professionalism, skills and competencies for a globally competitive financial services sector
Mission of the IOBMission of the IOB
To be the preferred professional body & Centre of Excellence providing services to the banking and finance profession through:
–Education and training–Continuous professional development–Research and consultancy in banking and finance
–Membership and networking forum–Designations and status
Values of the IOBValues of the IOB
• Collaboration and partnerships
• Customer-centric and excellence
• Professionalism and teamwork
• Innovation and flexibility
• Relevance
• Commitment to transformation
Key principles of the IOBKey principles of the IOB
•Values driven
•Performance driven
•Customer focused
Focus areas of the IOBFocus areas of the IOB
1. Centre of excellence
2. Customer focused business models
3. Banking & financial industry intelligence
4. Professional body
1. Features of a centre of 1. Features of a centre of excellenceexcellence
• Strong focus & clear vision – a clear understanding of
who they are, what they do and why they do it. As
largely self funded organizations, they are focused on
developing specific competencies while continually
searching for value added business to grow profitability
• Engagement with stakeholders, especially their clients -
they view clients as knowledge partners. They
involve stakeholders in strategy-setting and align
training to this strategy
• Leadership, people and values – they maintain the
right leadership within the organization. Their leaders
are well qualified and exhibit vision and insight that the
industry respects
Features of a centre of excellence Features of a centre of excellence (cont’d)(cont’d)
• Best-in-class in delivery infrastructure, quality and innovation
– the goal is to become a knowledge centre and make
knowledge available on an in need basis. Content is
increasingly and largely delivered by expert practitioners
• Lean, just in time and highly networked organizational
structures is key to sustainability
• Emphasis on targeted, substantial research
• Accountability and rigorous governance with continuous
improvement and critical internal review
• Results–focused management – proper and rigorous
assessment of learning programs and associated processes
that include “after training support” to ensure participants
apply the learning
2. Customer focused business 2. Customer focused business modelmodel
IOB
Membership and Alumni
Education and
Training
The MarketBanks, Micro Financiers, Central Banks, Treasury
Depts, Retailers
MEMBERS STUDENTS
Learning and educationLearning and education
Learning and Education
FETNQF Levels 2
– 5 (accredited
by BANKSETA)
HET (thru UNISA)
NQF levels 5+
CPDPresentation & Workshops
Assessment &
RPL
Research and
Consultancy
BANKER “FAMILY”
ROLES
SKILLS CLUSTERS
CPDIOB PROGRAMMES
SKILLS PROGRAMMES QUALIFICATION
S
FUNDAMENTAL
INTERMEDIATE
ADVANCED
IOB curriculum
3. Banking & financial 3. Banking & financial industry intelligenceindustry intelligence
COMPLIANCEFAIS (5&6)
INTER
PER
SO
NA
L S
KIL
LS
LEG
ISLA
TIV
E E
NV
IRO
NM
EN
T
Fit and Proper
National Credit Act
RISK Credit Risk
Operational Risk
BANKING FUNDAMENTALS (Levels I/ II/ III)
Banking Service areas e.g. home loans, credit card, savings accounts
National Structures of banking
Legal/ Economic framework
CUSTOMER INTERFACE Tellers
FINANCIAL MARKETS TreasuryInternational MarketsForex
CENTRAL BANKING Monetary PolicyFinancial StabilityBanking Supervision
PAYMENT SYSTEMS
Clusters of skills’ needsClusters of skills’ needs
Delivery model of Learning & Delivery model of Learning & educationeducation
LEVELS 1-5Generic
• Endorsed courses
• Needs assessment
• Curriculum design
• Monitoring & evaluation
CPD Workshops
• Developed & delivered
• Needs assessment
• Monitoring & evaluation
HET
• Partnership with UNISA • Needs assessment by UNISA & IOB
• Materials review IOB & UNISA
• Monitoring & evaluation by IOB - agreement with UNISA
Formal qualifications Formal qualifications
Further Education
National Certificate in Banking (level 2-4)
Higher Education
Financial Services Certificate – Banking
Financial Services Certificate – Banking Services Advise (FAIS)
Financial Services Diploma: •Credit•Marketing•Treasuring and International Banking•Estate and Trust•Financial Planning.
Financial Services Advanced Diploma: •Credit•Marketing•Treasuring & International Banking•Estate and Trust, •Financial Planning•Property•Central Banking.
B Banking Degree
Support of the IOBSupport of the IOB
Year2003 2004 2005
Members -Student
13,758 7,940 7,717
Members - non Students
6,897 12,960 13,788
Total Members 20,655 20,900 21,495
The Institute organises and manages examinations for Certificates and Diploma Courses in a total of 120 centres in SA, Swaziland, Botswana, Lesotho, Namibia, Malawi, UK & USA.
Support of the IOBSupport of the IOB
Examinations (scripts) entries for the past 5 years:
Year 2001 – 2005
Certificates 99 391
Diplomas 40 991
Adv Diplomas 21 533
Total 161 915
Students are largely drawn from the major banks, namely, ABSA, First National Bank, Nedbank and Standard Bank.
Other corporate members who support the IOB are :South African Reserve Bank; Banking Association; SASBO; Several of the smaller banks, namely SASFIN, MEEG, Teba, Ithala, Standard Chartered, majority of banks in Malawi, Namibia, Swaziland, Lesotho, Botswana, Zimbabwe, etc
Short courses, workshops & Short courses, workshops & major projects major projects
• Project management • Money laundering• Call centre excellence• Managing conflict• Management control procedures• Introduction to Basel II• Image excellence• Business simulations
Short courses, workshops and Short courses, workshops and major projects major projects (cont’d)(cont’d)
• Credit risk management
– Fundamental accounting– Introduction to credit– Assessing company affordability– Advanced installment mathematics– Consumer credit
• Fundamentals of Forex Markets• Fundamentals of the Bond Market• Fundamentals of the Equity Market
Short courses, workshops and Short courses, workshops and major projects major projects (cont’d)(cont’d)
Major Projects
•National Credit Act
•Learnerships
•Learning material development & evaluation
•Surveys and research
4. Professional Body4. Professional Body
•Status, designations, {CAIB (SA)}
•Publications – SA Banker•Networking and events•Access to learning and education (CPD), lifelong learning
•Associations with other professional bodies
•Alliance of African IOB
ConclusionConclusionIf money is your hope for If money is your hope for independence you will independence you will never have it. The only real never have it. The only real security that a man security that a man willwill have in this world is a have in this world is a reserve of knowledge, reserve of knowledge, experience, and ability. experience, and ability. Henry Ford
ConclusionConclusion
Prof Hector Mackenzie, in his inaugural address as the First President of the IOB (1904):
It will be the aim of our Institute to
facilitate
and assist the study of those principles
and
laws in banking, a knowledge of which
combined with integrity, prudence, tact
and
knowledge that will lead to a successful
banking profession
Thank you !Thank you !