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This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or public ly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Building Platforms For A Digital Society
Partha IyengarGartner Fellow, CEO ResearchCountry Manager Research (India)
Agenda
What is Digital
Business
CEO Survey
Findings
Digital Business
“Template” &
Examples
“Born Digital”
Behavior
So what do YOU do?
Digital BusinessTransformation
What Is Digital Business?
The creation of new business designs reached by blurring the digital and physical worlds … via an unprecedented convergence of people, business and things.
010$0110010$100101001$011101011010101001$0011
of CEOs have technology in their top 3 priorities
Growth is a top 3 business priority for 64% of CEOs
of CEOs say they treat information like a balance sheet asset
24%
20% ofCEOs
Talent is the #1constraint to growth, cited by
38% of CEOs think they will invest in digital marketing, but…
..only 8%
think they will invest in the internet of things.
Over the next 5 years..
Gartner CEOSurvey 2014
AI 2025 50% agreeAI will replace millions of knowledge jobs in the
next 10 to 15 years
22% 2014 41% 2019
Digitally attributable revenue will double
over 5 years
95% dolong range planning most
between 5 to15 years
10% Mentioned the word ‘security’ in
their top 5 business priorities
34% Are changing business model,
now or in the next 2 to 3 years
19% believe the internet of things will be a top investment in the next 5 years
Gartner CEOSurvey 2015
84%of CEOs
Expect digital to increase profit margins
Wireless connectivity
Media Integration
Self-Parking
Heads-Up Display
Digital Dashboard
46%of product value will be digital by 2020
38%of CEOs
think
0 11 01
50%of CEOs
say their industries will be digitally transformed by 2020
0 1 1 0
Politicalunrestis thetopGrowth Customer Workforce
1 2 3
CEO top prioritiesfor 2016 / 17
their companies are industry pioneers
Gartner CEOSurvey 2016
4 IT
Digital Business Will Change Your Enterprise, Competitors and Industry
New Competitors
Improved Operations and Engagement
New Business Models
New Hybrid Industry
Sporting Goods Healthcare (hospital)
How
you
com
pete
New Revenue Products/Services
Reduce costs with IoT and 3DP in factories
Improve productivity with IoT in hospital
Launch new products: wearable fitness monitor & connected equipment
Launch new service: remote home health monitoring
Establish new points of care: retail locations, gyms, community centers
Retail pharmacies, fitness gyms, smartphone makers, health portals, seniors' homes, sporting goods brands, apparel brands, medical devices
New industry created:Connected "Lifecare?"
Launch joint ventures with health insurers, gyms, hospitals
Who
you
com
pete
aga
inst
SIC 3949 SIC 8010
Device mesh Information of everything
Adaptive security architecture
New IT Reality
Mesh app and service architecture
IoT architecture and platformsAdvanced systems architecture
Digital Mesh Smart Machines
Continuous and ambient experience
3D printing materials
Machine learning
Autonomous agents and things
Current Business +
Digital Technologies
= Digital Business
Internet of ThingsSmart machines3D printingHuman augmentationMobile, social, analytics, cloud
Digital TrendsSharing economyUnbanked coming onlineSecond screenQuantified self
New RegulationsLegalization of autonomous vehiclesLegalization of remote prescriptionsTaxation and trade policies on 3D printed goods
The Digital Business ‘template’
New Digital Products and Services
Financial Services
+ =Big data, social
Unbanked coming online
Digital Technologies
Digital Trends
New Regulations
"Mr. Ma (Alibaba), … has a trove of data revealing whether small firms pay their bills on time. He can also bundle together firms that know each other, so that a seller can help guarantee a bank loan to a regular customer. According to Alibaba the proportion of Ali-loan's lending that goes bad is a trifling 0.35%" Source: Economist
Eliminating digital divide. Banking licenses granted to e-commerce players
Digital Technologies
Digital Trends
New Regulations
Auto Insurance
+ =Internet of Things, mobile
Young drivers not owning cars, insurance too expensive One-day car
insurance, Tokio Marine
Legalize pay-as-you-drive insurance
Digital Business, Full-Scale Mandates
Manufacturer +
Digital Technologies
Digital Trends
New Regulations
=Internet of Things, big data, 3DP
Digitalization of service, maintenance & manufacturing
Industrial Internet
Country + =
Digital Technologies
Digital Trends
New Regulations
Financial inclusion, Transparency,E-government, Cashless society,“Smart City”
3G/4G (ubiquitous) access, digital services, CGI centric
Financial streamlining, Demonetization, Organized Industry segments,…
None
Digital India
"BornDigital"
A generation of organizations founded after 1995, whose operating models and capabilities are based on exploiting Internet era information and digital technologies as a core competency.
§ Not just startups — Amazon is 20 years old§ Not just small — Google has 60,000 employees§ Not just “bit” businesses — Tesla Motors makes
cars§ Not just American — Alibaba Group is Chinese
Enterprises?
Who Are the
Image: CC diane cordell v ia Flickr https://www.flickr.com/photos/dmcordell/4050185929 https://creativecommons.org/licenses/by-nd/2.0/
The No. 1 weapon of theborn-digital companies that will compete with you …
§ Is not more money.§ Is not special technology.
§ Is not a secret.§ Is not an excuse.
It is superior leadership thinkingand competencies.
Image: CC Jacob Bøtter via Flickr https://www.flickr.com/photos/jakecaptive/3205277810 https://creativecommons.org/licenses/by-nd/2.0/
REGIONAL CIO FORUMCONFIDENTIAL AND PROPRIETARY
14 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
10 Leadership Thinking and Competencies to Copy
Business Focus
Risk Judgment
Resourcing
So……
What do you (business leadership) do?
It starts with …
Changing Your Mindset
Roadmap for Digital Business
Leadership
1. Enable Digital Business Models
2. Build a Digital Business Technology Platform
3. Scale Bimodal IT to Digital-Class
Enable Digital
Business Models
1
Not Ready for Digital Business
ITNexus
Mobile
Social
Info.
CloudERP
CRM
BICore Systems
Mobile
Social Info.
Cloud
OTIoT
Smart Machines
ERP
CRM
BICore Systems
APIs
ITNexus
Physical Smart World
Ecosystems
Physical Smart World & Ecosystems: Part of Digital Business Models
Information Systems
Nexus
Physical Smart World
Ecosystems
Shift the IT Organization's Center of Gravity
Information Systems
Nexus
Physical Smart World
Ecosystems
IT Enables the Entire Digital Business
Sales
OperationsFinance
HR
Customer Experience
Sourcing
Supply Chain
External Partners
Marketing
IT
Build a Digital Business
Technology Platform
2
The (new) Digital Business Platform
Digital Business success depends on the creation and leverage of the new Digital Business Platform. Only one of these components (IT Systems) is internal to the enterprise and under it’s control
Employees
Partners
Building the Digital Business Technology Platform
Customers
Information Systems Platform
Customer Experience
Platform
IoT Platform
Ecosystems Platform
Things
Analytics and
Algorithms Platform
Employees
Partners
Information Systems Platform
Customer Experience
Platform
IoT Platform
Ecosystems Platform
Things
Data and Analytics Platform
Customers
Partners
Digital Business Technical Platform: Services Based, Loose Coupling
Endpoint Computing
Customer Portal and
Apps
Business and Operational
Analytics
Supplier Portal and
Apps
Multichannel Interaction and
Commerce
Connected Things
(Customer)
Customer Analytics
Customer-Facing and Public APIs
IoT Analytics
Connected Things
(Enterprise)
Connected Things
(Partner)
API Management
Software
Enterprise-Run
Ecosystems
Social Networks
Partner and Supplier Analytics
Industry and Partner-Run Ecosystems
Partner-Facing
Public APIs
Algorithm Engines
Employee Collaboration
and Workplace
OT Systems
Core Systems
Back-Office Systems
Customer ExperienceInformation Systems
Analytics
Things
Ecosystem
Business Intelligence
Scale Bimodal IT to Digital-Class
3
IT
Business
IT Mode 2
2016+How do we scale this?
2014Good for starting
For Many Enterprises, Their Bimodal IT Does Not Scale Well
Integrate and standardize here
Drive business innovation here
Mode 2
Mode 1
A Standardized Digital Platform Leads to Scalable Innovation
Innovation 1
Digitalized Service 5
InfoSystemsCustomer
Physical Smart World
Ecosystems
Agenda
What is Digital
Business
CEO Survey
Findings
Digital Business
“Template” &
Examples
“Born Digital”
Behavior
So what do YOU do?
Digital BusinessTransformation
This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or public ly displayed without the express written permission of Gartner, Inc. or its affiliates.© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Building Platforms For A Digital Society
Partha IyengarGartner Fellow, CEO ResearchCountry Manager Research (India)
