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      iskette

    Referen e Manual

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    DISKETTE REFERENCE MANUAL

    INDEX

    Ia

    M

    DISKETTE

    PRODUCT

    DESCRIPTION

    CODES

    • Page A

    I INTRODUCTION

    Page 1

    I I

    DISKETTE PHYSICAL DESCRIPTION

    Page

    3

    I I I

    DISKETTE MANUFACTURING FLOW Page

    11

    IV

    MAGNETIC RECORDING OF DISKETTES Page

    13

    V DISKETTE ARCHITECTURE AND FORMATS

    Page 15

    VI

    PRODUCT

    COMPATABILITY DETERMINATION Page 21

    VII PROPER

    USE

    AND HANDLING

    RECOMMENDATIONS

    Page 33

    VIII GLOSSARY

    OF DISKETTE

    AND COMPUTER

    TERMS Page 37

    Copyright

    3M

    1982

    Effective

    Date:

    May 1

    1983

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    Ia .

    M DISKETTE

    PRODUCT

    DESCRIPTION CODES

    SS SINGLE

    SIDE

    DS

    DOUBLE

    SIDE

    SD

    SINGLE DENSITY

    DD

    DOUBLE

    DENSITY

    32

    32 SECTORS

    R

    REVERSI LE

    W WP

    WITH

    WRITE

    PROTECT

    /F BYTE

    FORMAT

    i e : 128/F

    RH

    REINFORCED

    HUB

    10 10 SECTORS

    16 16 SECTORS

    -A-

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    I .

    INTRODUCTION

    Very simply,

    a

    d i ske t t e i s

    a

    s to rage device fo r

    a

    computer

    system.

    I t i s

    used

    to augment

    the computer ' s memory

    capac i ty . The

    information

    on d i s k e t t e s can

    be

    dele ted

    and /or updated . The record ing process

    i s

    s imi la r to

    audio

    tape recording where sound waves of varying ampli tude

    and

    f r e q u ~ n y are recorded

    on

    magnetic t ape--but the re

    the

    analogy

    ends.

    In d i ske t t e

    recording,

    informat ion i s

    d i g i t a l l y encoded on the magnet ic sur face using

    soph i s t i c a t ed

    techniques

    much

    d i f f e r e n t

    than

    t h a t

    of

    audio

    recording. I t i s these record ing techniques and the

    various parameters which a f f e c t

    d i s k e t t e

    s to rage

    capac i ty

    t h a t w i l l

    be addressed

    in t h i s manual.

    Diske t t es a re cur ren t ly of fe red in

    two

    s izes an 8 (200

    mm

    ve rs ion , and

    a 5

    1/4 (130 mm mini-vers ion. The

    dimensions

    r e f e r

    to

    the

    s ide

    length

    of the

    square-shaped

    j a cke t c a r t r idge ) with in which the c i r c u l a r recording d i s k

    i s enclosed.

    The f l ex ib l e d i s k e t t e c a r t r i d g e

    i s i nse r t ed in to

    a d i s k e t t e

    dr ive

    whose

    func t ion i s

    to

    a) ro t a t e the media within the

    j a ck e t , b)

    wri te

    informat ion

    onto the di sk as

    d ic ta ted

    by

    the

    sys tem,

    and

    c)

    read informat ion

    back from

    the

    d i sk e t t e .

    One

    of

    the main reasons t h a t

    d i s k e t t e s

    are

    so

    popular i s

    t ha t

    the

    recorded

    informat ion can

    be accessed

    r ead i ly .

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      he purpose

    of t h i s

    manual i s to provide

    technica l

    informat ion on d i ske t t e s . With t h i s knowledge you wi l l be

    able

    to

    meet the

    sa l es

    and se rv ice

    needs

    of

    almost

    every

    user of

    d i ske t t e s .

    2

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    I I . DISKETTE DESCRIPTION

    All d i ske t t e s have

    three major

    components: the j a ck e t the

    l i n e r and

    the

    media

    i t s e l f .

    The

    fu l l

    car t r idge

    assembly

    i s enclosed in

    an

    envelope to

    p r o t ec t t

    when

    not in

    use.

    See Figure

    1.

    Figure

    J CKET

    III

    MEDI

    I . The j acke t i s made of polyvinyl

    chlor ide

    PVC). I t

    pro tec t s the media

    from

    phys ica l damage caused by

    handl ing

    and s torage .

    -3 -

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    There are var ious

    holes ,

    s lo t s , and notches punched

    in

    the j acke t (See Fig.

    2 -

    note t ha t jackets

    pic tured

    are

    void of media) .

    3M

    t 1

    Label

    - - - - - - - ~ ' _ _ ? ~ . _ ~ ~ ; . _ ' ----

    6 Head ccess Slot

    r

    7

    Stress Relief

    _ Notches

    Figure

    2

    1.

    Permanent

    i d e n t i f i c a t i o n l abe l

    - i de n t i f i e s d i s ke t t e ,

    i t s usable

    s ides ,

    format ,

    dens i ty ,

    and product number.

    2.

    Drive

    Spindle

    Hole -

    al lows the

    dr ive clamping

    mechanism and sp ind le access to

    the media

    for ro ta t ion

    with in

    the

    j acke t .

    3. Write

    Enable

    Notch (5 1/4 only)

    -

    This i s cur ren t ly

    a

    s tandard fea ture on

    a l l

    5

    1/4 d i ske t t e s . In most

    cases , i f

    the

    notch i s

    uncovered,

    the d i sk e t t e i s

    wri te enabled. Informat ion can be wri t t en on the

    surface when

    the

    notch i s

    uncovered.

    However,

    there

    are

    some

    systems t ha t use

    the

    opposi te

    convent ion , and

    st ll othe rs

    who

    ignore t e n t i r e ly .

    -4 -

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    Again, the wri te enable notch i s standard on a l l 5

    1/4

    d i s ke t t e s and the way

    it

    i s used i s

    d ic ta ted

    by

    the system.

    4. Jacke t Index Hole an opening t ha t ,

    when

    a l igned with

    an index

    hole punched

    in the media,

    permits

    the system

    to s t a r t

    the

    r ead /wr i t e opera t i on .

    The loca t ion o f

    the index

    ho le var ie s on

    8

    inch

    (200

    rom) d i s ke t t e s ,

    so

    it

    can be used to help i de n t i fy

    the

    type

    of

    produc t

    the

    cus tomer

    needs.

    The

    i n t en t

    of the

    OEM's in

    placing

    the j acke t index hole (s ) in d i f f e r e n t

    loca t ions i s to

    ensure

    compa t ib i l i ty o f d i s ke t t e s with

    the

    hardware. As an example, a

    s ing le

    s i de / s i ng l e

    dens i ty

    d i s ke t t e

    3M

    SS-SD d iske t t e ) cannot func t ion on

    a double

    s ide/double

    dens i ty

    system.

    Current ly ,

    the

    index hole loca t ion i s the same

    for

    a l l

    5 1/4

    (130

    mm) d i s ke t t e s .

    Figure 3

    shows

    the

    var ious l oca t i ons of

    the

    index

    hole

    in d i f f e r en t

    types

    of j acke t s :

    5. Write Pro tec t Notch

    (8

    only) This i s an op t iona l

    physica l f ea tu re which i s

    d i c t a t e d

    by the system. Some

    systems

    manufacturers des ign

    t h i s for di ske t t e s

    whose

    contents need

    to

    be pro tec ted ,

    i.e. system

    master

    o r

    program d i s ke t t e s .

    I f the notch i s

    uncovered,

    the

    -5 -

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    d i s k e t t e i s

    wri te pro tec t ed .

    The

    contents

    p rev ious ly

    wri t t en on the d i sk e t t e

    cannot

    be a l t e red .

    When

    the

    notch

    i s

    covered

    by

    a t ab ,

    the informat ion

    can be

    changed

    a t

    any

    t ime.

    6. Head Access S lo t permi t s the

    read/wri te

    heads

    of

    the

    dr ive to load on the

    media

    access the ind iv idua l

    t racks on which the

    da ta

    i s contained and

    to

    perform

    the ac tua l record ing

    opera t ions .

    This i s the most

    important area

    of the

    d i ske t t e

    j acke t .

    7. St re s s

    Rel ie f

    Notches

    d i s t r i bu t e

    the fo rce of any

    j acke t s t r e s s

    near the head access

    s l o t .

    This

    preven t s

    damage

    to

    the media caused

    by bending which

    can r e s u l t

    in degradat ion o f i t s s to rage

    ab i l i t y .

    -6 -

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    Figure 3

    A. 5 1/4 (130 mm d i s k e t t e s

    o

    B. 8 (200

    mm

    d i s k e t t e s

    D

    c.

    D

    -7 -

    The index hole

    i s

    l o ca t ed

    a t

    approximate ly

    104° fo r ll

    3M

    5 ~

    d i s k e t t e s .

    The index hole fo r

    3M SS-SD

    and SS-DD

    d i s k e t t e s i s

    l o ca t ed

    a t approximate ly 7° .

    The index hole fo r

    3M

    DS DD

    d i s k e t t e s

    i s

    l o ca t ed

    a t

    t

    I

    2.6.°

    .

    pprox1.ma e y

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    D

    E

    D

    F.

    Figure

    3 cont . )

    The

    index

    holes

    fo r

    M

    SS-SO-R

    and

    SS-DO-R-l28/F

    r ev e r s ib l e

    d i sk e t t e s are

    loca ted a t approximately

    on

    each

    s ide .

    The index

    holes

    fo r M

    OS-00-32 hard

    sec to red

    d i ske t t e s

    are

    7° and 26°.

    The

    index

    hole for the M

    Vydec

    compat ib le

    d i sk e t t e

    i s

    loca ted a t approximately

    225°. Also

    not i ce the

    ex t ra notch

    in

    the

    lower

    l e f t

    corner of the

    j acke t .

    -8 -

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    I I .

    Liner

    The

    l i n e r ins ide the j a cke t car t r idge i s a

    spec ia l -purpose ,

    non-woven,

    high ly -durab le

    f ab r ic .

    I t

    i s

    laminated

    to

    the

    PVC

    p r i o r to fo ld ing. As the media ro ta t es with in the

    j acke t , the

    l i n e r mater ia l cont inua l ly

    c leans the disk

    by

    removing

    debr is

    from the sur face of the media. The

    smal les t amount of

    debr is

    can grea t ly reduce

    a d i s k e t t e s

    ab i l i t y to record / read p roper ly . The l i n e r a l so prov ides a

    sur face which al lows uniform torque and ro ta t iona l

    speed.

    I I I .

    Media

    The media

    i t s e l f

    i s the magnet ic recording

    mate r i a l

    cons i s t ing

    o f a polye thy lene t e reph tha la t e

    PET)

    s u b s t r a t e

    and

    unor ien ted i ron

    oxide and

    binder

    dispers ion

    on

    both

    s ides . The nominal subs t ra te

    th ickness

    i s 0.003 inches

    0.076

    mm

    and

    the

    nominal

    oxide

    coat ing

    th ickness

    110

    microinches 0.00279 mm .

    -9 -

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    I I

    I .

    MANUFACTURING

    FLOW

    igure 4 shows the flow

    of

    even ts and the process t ha t i s

    followed dur ing the manufactur ing of a d i ske t t e .

    Throughout

    t h i s process the re are

    numerous

    mechanical and e l e c t r i c a l

    t e s t s / con t ro l s

    tha t must

    be

    s a t i s f i ed to produce a qua l i t y

    product .

    Media

    Substrate in

    stock

    roll

    Stock roll coated

    on both sides

    with iron oxide

    and binder

    dispersion

    Coated stock

    roll slit

    ©

    Punched to

    appropriate size

    and configuration

    Burnish

    Process

    Q

    ®

    . . . . 1

    Ship

    igure 4

    Jacket

    Jacket material

    in stock form

    ®

    Cut to

    appropriate

    jacket size

    ®

    o

    Laminated with

    lined material

    Punched to

    appropriate

    hole

    configuration

    ®

    Three way folded

    CD

    Top left open

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    IV.

    M GNETIC

    RECORDING

    OF DISKETTES

    In

    bas ic

    te rms, any d i g i t a l magnetic

    recording i s

    accomplished

    by

    the magnet izat ion

    o f

    minute

    areas

    on

    the

    sur face of

    a

    d i s ke t t e .

    See Figure 5.)

    SUBSTR TE

    MOTION

    WINDINGS

    CORE

    OXIDE

    CO TING

    OXIDE

    CO TING

    Figure

    CROSS

    SECTION OF

    DISKETTE

    A

    cu r ren t in the c o i l of

    a

    r ead /wr i t e head elect romagnet)

    induces

    a

    magnetic f i e l d through

    the

    core

    and

    across the gap.

    The l i nes

    of fo rce , o r

    magnet ic

    f lux ,

    take the most

    conduct ive path across the gap in the head, which i s the

    magnet ic sur face of the di ske t t e .

    The

    oxide

    coa t ing

    becomes

    magnetized

    and

    remains

    so

    a f t e r

    the d i s ke t t e leaves the

    f i e l d

    of the r ead /wr i t e head.

    -13 -

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    Now,

    reverse the

    process

    and pass

    the same

    por t ion of

    the

    d i s k e t t e

    under

    the

    head.

    The magnet izat ion

    of t h i s sec t ion

    i s

    sensed

    by

    the

    record head and a cur ren t i s induced in the

    core windings. This i s how the system reads

    back

    s igna l s

    prev ious ly

    recorded

    on the surface .

    The cap ab i l i t y now e x i s t s through a

    host

    of e l ec t r o n i c

    cont ro l

    devices of

    wri t ing and

    reading a se r i e s of these

    minute magnetized

    areas .

    Let t

    be

    assumed t h a t the presence

    of

    a magnetized

    area rep re sen t s

    a log ica l

    1 and the absence

    of such an

    area represents

    a log ica l 0 . These log ica l

    l ' s and O'S are r e fe r red

    to

    as b i t s . n e igh t -b i t

    combination i s ca l l ed a byte . These bytes are d i r e c t ly

    t rans la t ab le to l e t t e r s ,

    charac te r s ,

    and

    numbers.

    For i ns t ance , assume during

    a

    read opera t ion the dr ive

    head

    sensed

    the f lux pa t te rn o f

    0-1-0-0-0-0-0-1 . This

    corresponds

    to a

    unique

    pa t te rn of l i s

    and

    O's

    recognized

    by a system

    as

    the l e t t e r A (In ASCII code) .

    Density r e l a t e s to

    the

    number o f b i t s - that can be recorded

    in

    a

    given

    l eng th

    of

    a

    t rack .

    Therefore , a

    double-densi ty

    d i ske t t e

    s to r e s

    twice the amount of information as a

    s ing le -dens i ty .

    Double-densi ty

    media

    must

    be more

    r e l i a b l e

    than s ing le -dens i ty

    media

    because c r i t i c a l

    informat ion i s

    recorded on

    a

    smal le r a rea o f

    the

    d i ske t t e .

    -14-

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    v DISKETTE ARCHITECTURE AND

    FORMATS

    The

    informat ion s tored in

    a

    di ske t t e i s organized by

    addressable

    loca t ions . These

    l oca t i ons are des igna ted by

    a

    t r ack

    and

    sec to r

    number.

    The record ing

    surface

    of a

    d i s ke t t e

    i s

    s imi l a r to

    a

    p ie cu t

    up in to

    evenly-spaced

    se c t i o n s o r

    s e c t o r s

    and concent r ic

    r ings

    for

    t r acks . The da ta i s

    searched t r a c k b y ~ t r a c k

    and then recorded or read se r i a l l y on

    a spec i f i c t r ack .

    Tracks

    on

    a

    d i s ke t t e

    are sequen t i a l ly

    numbered,

    s t a r t i ng from

    the

    ou t s ide d iameter (00)

    and

    going

    to the

    i n s ide d iameter

    ( ID) . Track

    0 i s

    the outermost

    t rack

    on a l l di ske t t e s with

    higher number t r acks being found a t i n s ide diameter .

    Reference

    Figure 7.

    Note:

    Disket te d r ive

    manufac tu rers

    have

    recognized

    an

    oppor tuni

    ty to

    i nc rease d i s ke t t e reco.rding capac i ty by

    i nc reas ing

    the

    number of t r acks on the record ing su r face .

    These

    produc ts are

    r e f e r r e d

    to

    as

    96 TPI

    o r Quad-densi ty .

    They

    have double

    the

    number o f t r acks

    per

    inch (TPI) as

    s tandard d i s ke t t e s . The SS-DD-RH,

    DS DD RH d i s ke t t e s

    and

    a l l 8 d i s ke t t e s are recorded

    a t

    48

    TPI.

    -15-

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    LOWEST ORDER TRACK

    TRACK 0

    51/l

    8

    HIGHEST ORDER TRACK

    TRACK 76

    8

    TRACK 39 5114

    8

    TPI

    TRACK 79 5114 96 TPI

    Figure 7

    The data on

    each

    t rack of a

    d i s k e t t e

    i s s tored in sec to rs .

    A

    50f t s ec to red d i ske t t e

    i s

    one whose sec to r boundar ies are

    determined

    by

    spec i f i c b i t

    p a t t e r n s

    recorded on the media

    These spec i f i c b i t

    p a t t e r n s

    combine to form the

    ID

    area and

    def ine

    the

    se c t o r

    boundaries The hard sec tored d i ske t t e

    boundar ies are determined by holes punched in the

    media

    16

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    INDEX

    HOLE

    HIGHEST

    ORDER TR CK

    INDEX

    HOLE

    SOFT

    SECTOR

    DISKETTE

    H RD SECTOR

    SOFT SECTOR

    igure

    7

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    All d i sk e t t e s hard

    o r

    s o f t

    sec to red

    have

    one

    index hole

    punched in the media. This index hole ac t s as a clocking o r

    t iming

    device between the spinning media

    and

    the

    d i ske t t e

    dr ive .

    One hard-sec to red conf igura t ion 32 hole plus one) e x i s t s fo r 8

    inch 200

    mm

    d i ske t t e s . 5 1/4

    inch 130 mm

    d i ske t t e s are

    cur ren t ly

    ava i l ab le in

    two

    ha rd-sec to r conf igura t ions .

    These

    are 10 plus one and 16 plus one. Figure 9 shows

    the cu r r en t l y

    ava i lab le hard

    and

    s o f t - s ec to r ed

    d i sk e t t e s .

    o

    8 Inch

    Soft Sector

    1 Index Hole

    8 Inch

    Hard Sectored

    32 Sector Holes

    1 Index Hole

    8 Inch

    3MVydec

    Compatible

    3 Sector Holes

    Index Hole

    Figure 9

    -18-

    5

     

    /4 Inch

    Soft Sector

    Index Hole

    5

     

    /4 Inch

    Hard Sector

    1 Sector Holes

    1 Index Hole

    5 4

    Inch

    Hard Sector

    16 Sector Holes

    1 Index Hole

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    Before a d i ske t t e both

    hard and

    s o f t sectored can be used

    on

    a

    system,

    t must

    be

    format ted and i n i t i a l i zed .

    Before i n i t i a l i z a t i o n , a d i sk e t t e must be format ted .

    format ted d i sk e t t e has

    sec to r address

    i d e n t i f i c a t i o n ID)

    informat ion wri t t en

    on

    the surface ,

    and

    space

    has

    been a l lo t t e d

    for

    the data

    f i e ld . Formatt ing i s

    done by the manufacturer .

    At

    t imes

    t can be done by the customer on the system.

    I n i t i a l i z a t i o n i s

    the p rocess o f

    prepar ing a format ted

    d i sk e t t e

    fo r

    system

    use . This process

    i de n t i f i e s

    the

    spec i f i c

    use

    for

    the d i ske t t e .

    pre-programmed

    d i sk e t t e i s a d i ske t t e tha t has a l ready

    been

    fo rmat ted ,

    i n i t i a l i z e d and has spec i f i c da ta wri t ten in

    the

    da ta f i e ld por t ions of

    the

    sec to rs . This data i s then read by

    the system and

    prompts

    e i the r

    the

    system or the opera to r to

    perform a ce r t a in t a sk . Examples of these kinds of d i ske t t e s

    are

    se l f - t each ing

    a ids and spec i f i c func t ions ,

    such

    as

    account ing and inventory con t ro l .

    -19-

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    VI

    PRODUCT

    COMPATIBILITY DETERMINATION

    I t

    i s

    important to ensure t ha t the proper M

    d i s k e t t e

    i s

    recommended

    for

    use

    on

    a

    cus tomer s

    sys tem

    Diske t t e d r ive

    manufacturers have designed d r i v es which requ i re

    a

    wide

    range o f d i s k e t t e conf igura t ions

    and formats

    This

    sec t ion

    provides the fo l lowing:

    A A s t ep -by-s t ep method o f determining

    d i sk e t t e /

    hardware compatab i l i ty .

    B

    A

    l st of the ava i l ab le M d i sk e t t e s .

    c

    A

    sys temat ic approach to analyze

    and

    so lve

    cus tomer

    problems

    -21-

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    Diskette Compatibility

    I. What is the system manufacturer (OEM) and model number?

    Refer

    to

    3M diskette cross reference/compatibility list and recommend proper

    product.

    II.

    What is the diskette you are currently using, name and part number?

    Refer

    to

    3M diskette competitive cross reference list and recommend proper

    product.

    If no 3M product can be recommended, ask the customer the following ques

    tions

    to determine physical compatibility:

    III. If the customer uses

    8

    diskettes,

    Size

    8

    Diskettes

    Recording

    Surface

    Single

    Recording

    Surface

    Dual

    Recording

    Surface

    Density

    Single

    Density

    Double

    Density

    Single

    Density

    Double

    Density

    Sectoring

    Soft

    Hard

    Soft

    Hard

    Soft

    Hard

    Soft

    Hard

    • A

    Write

    Protect

    Notch

    is

    located

    in lower right corner

    of

    jacket.

    IV.

    If the customer uses

    5-1/4

    diskettes,

    Diskette

    SS-SO

    SS-SO-32

    SS-OO-W/wP*

    SS-00-128F

    SS-00-32*

    O S ~ O

    OS-00-32*

    Size

    Recording

    Surface

    Density

    TPI

    Number of

    Sector

    Holes

    Diskette

    0

    Single

    Single/

    48 TPI

    10

    16

    Recording

    Double

    Surface

    Density

    0

    96 TPI

    10

    51/4

    16

    Diskettes

    0

    Dual

    48 TPI 10

    Double

    16

    Recording

    Density

    Surface

    0

    96 TPI 10

    16

    All 5

    1

    /4 Diskettes have a write enable notch located in the upper right hand corner of the jacket.

    A reinforced hub is available on all 5114 Diskettes.

    *The SS-DD-RH is compatible with single

    and

    double density drives.

    3

    SS-OD-RH

    SS-DD-10RH*

    SS-DD-16RH*

    SS-DD-96TPI-RH

    SS-DD-96TPI-10RH

    SS-DD-96TPI-16RH

    DS-DD-RH

    DS-DD-10RH

    DS-DD-16RH

    DS-DD-96TPI-RH

    DS-DD-96TPI-10RH

    DS-DD-96TPI-16RH

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    v

    M o

    B.

    3M DISKETTE PRODUCT LIST

    (8 )

    Product Available Sec to r /

    Byte/

    Tracks/

    Usable Capaci ty

    Format

    Track Sector

    Side

    Sides

    Densi ty

    Unformatted

    Format ted

    Vydec

    Compatib le 32 128

    77 1 SINGLE

    305K (F)

    400K

    (U)

    SS-SD 26 x

    128

    26

    128

    77

    1

    SINGLE

    246K

    (F)

    400K (U)

    Wang Compatib le

    32

    77

    1

    SINGLE 400K

    SS-SD-32RH

    SS-SD-32

    32

    77

    1 SINGLE

    400K

    SS-SD-R

    26 x 128

    26

    128

    77 2

    SINGLE

    492K

    (F)

    800K

    (U)

    CPT

    6000-8000

    16

    x 256 16

    256

    77

    1

    SINGLE

    303K (F)

    Compatib le

    400K

    (U)

    SS-DD-W/WP

    77

    1

    DOUBLE

    800K

    SS-DD-128/F 26

    x 128

    26

    128

    77 1 DOUBLE

    492K (F)

    800K (U)

    SS-DD-32

    32

    77

    1 DOUBLE

    800K

    SS-DD-R-128/F

    26

    x

    128

    26

    128

    77 2 DOUBLE

    q84K

    (F)

    l600K (U)

    DS-DD*

    77

    2

    DOUBLE

    DS-DD-I024/F

    8 x

    1024 8

    1024

    77 2

    DOUBLE

    1212K

    (F)

    1500K (U)

    DS-DD-32

    32 77 2 DOUBLE

    l600K

    *MAY BE FORMATTED TO ANY BYTE CONFIGURATION

    (IE

    256, 512 AND 1024).

    Write /

    (U)

    Pro tec t

    Comments

    (F)

    OPTIONAL

    A HARD SECTOR DISKETTE

    WITH THE SECTOR HOLES

    ON

    THE 0 0 GENERAL

    USE FOR WORD PROCESSOR

    SYSTEMS.

    OPTIONAL

    A SINGLE SIDE, SINGLE

    DENSITY 8 DISKETTE.

    YES

    REINFORCED HUB.

    YES

    A HARD SECTOR SS-SD.

    NO

    A REVERSIBLE SS-SD.

    HAS

    2 INDEX HOLES IN

    THE JACKET.

    YES

    FOR USE

    WITH CPT WORD

    PROCESSING SYSTEMS.

    YES

    A SINGLE SIDED, DOUBLE

    DENSITY

    DISKETTE.

    NO

    A SINGLE SIDED,

    DOUBLE

    DENSITY 8 DISKETTE

    FOR

    USE ON DEC SYSTEMS.

    FORMAT IS SINGLE DEN-

    SITY.

    DATA

    IS

    DOUBLE

    DENSITY.

    YES

    A

    HARD S E T O ~ SS-DD-W/WP.

    NO

    A REVERSIBLE SS-DD-W/WP.

    FOR USE ON DEC

    SYSTEMS

    (SEE ABOVE .

    HAS

    2

    INDEX HOLES IN THE

    JACKET.

    OPTIONAL

    A

    DOUBLE

    DENSITY

    DOUBLE

    SIDED DISKETTE.

    YES

    A HARD SECTOR OS-DO.

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    I

    I V

    U

    I

    Product

    Available Sec to r / Byte/

    #

    Format

    Track

    Sec to r

    APPLE FILEWARE

    SOFT*

    COMPATIBLE

    DS-DD-RH

    SOFT

    DS-DD-10RH

    10

    DS-DD-16RH

    16

    SS-DD-RH

    SOFT

    SS-DD-10RH

    10

    SS-DD-16RH

    16

    SS-DD-96TPI-RH

    SOFT

    SS-DD-96TPI-10RH

    10

    SS-DD-96TPI-16RH

    16

    DS-DD-96TPI-RH

    SOFT

    DS-DD-96TPI-10RH

    10

    DS-DD-96TPI-16RH

    16

    *Has two

    head

    access

    s lo t s

    No

    index hole

    3M DISKETTE PRODUCT LIST ( 5 ~ )

    Tracks / Usable

    Side Sides

    46 2

    40

    2

    40

    2

    40

    2

    40

    1

    40

    1

    40 1

    80 1

    80 1

    80

    1

    80 2

    80

    2

    80 2

    Capaci ty

    Densi ty

    Unformatted (U)

    Formatted (F)

    HIGH 871K

    DOUBLE 500K

    DOUBLE

    500K

    DOUBLE

    500K

    DOUBLE 250K

    DOUBLE

    250K

    DOUBLE 250K

    DOUBLE 500K

    DOUBLE

    500K

    DOUBLE

    500K

    DOUBLE

    1 OM

    DOUBLE

    1 OM

    DOUBLE

    1

    OM

    UOneUIWJataa

    Atmqetedwo > t >npOJd

    r.;rrite/

    Enable

    Comments

    YES

    FOR

    USE ON APPLE COM

    PUTER S UNIFILE

    AND

    DUOFILE' DISKETTE

    DRIVES AND APPLE LISA'

    COMPUTER SYSTEMS.

    YES

    YES A HARD SECTOR

    DS-DD-RH.

    YES

    A

    HARD

    SECTOR DS-DD-RH.

    YES A SINGLE

    SIDED,

    DOUBLE

    DENSITY

    SS-DD-RH.

    YES

    YES

    YES

    A SINGLE SIDED

    96TPI

    DISKETTE.

    YES

    A HARD SECTOR

    SS-DD-96TPI-RH.

    YES

    A

    HARD

    SECTOR

    SS-DD-96TPI-RH.

    YES

    A DOUBLE SIDED

    96TPI

    DISKETTE.

    YES

    A HARD SECTOR

    DS-DD-96TPI-RH.

    YES

    A

    HARD

    SECTOR

    DS-DD-96TPI-RH.

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    N

    0 1

    GENERAL CATEGORIZATION - 1M BRAND

    1. 8-INCH

    DISKETTES - SOFT SECTOR

    A.

    SS-SD's

    ARE SINGLE SIDED AND SINGLE DENSITY UNLESS FOLLOWED BY A

    /2

    WHICH INDICATES A REVERSIBLE

    2 USABLE SIDES).

    B.

    SS-DD's ARE

    SINGLE SIDED

    AND DOUBLE

    DENSITY UNLESS

    FOLLOWED BY

    A

    /2 WHICH

    INDICATES A REVERSIBLE

    (2 USABLE

    SIDES).

    C.

    DS-DD's

    ARE DOUBLE

    SIDED

    AND DOUBLE

    DENSITY.

    2.

    8-INCH

    DISKETTES -

    HARD SECTORED

    A.

    SS-SD'S,

    SS-DD's AND DS-DD's HAVE 32 SECTOR HOLES PUNCHED

    NEAR

    THE

    I D

    FOR SECTOR BOUNDARY

    B. VYDEC

    COMPATIBLE DISKETTES HAVE

    32

    SECTOR HOLES

    PUNCHED NEAR

    THE O.D. FOR SECTOR BOUNDARY

    AND ARE

    USED

    ONLY ON

    VYDEC

    SYSTEMS.

    3.

    DISKETTES - SOFT SECTOR

    A. SS-DD-RH's ARE

    SINGLE SIDED

    AND DOUBLE

    DENSITY.

    B.

    DS-DD-RH's ARE DOUBLE SIDED AND DOUBLE DENSITY.

    C.

    SS-DD-96TPI-RH's

    ARE

    SINGLE SIDED AND

    DOUBLE

    DENSITY FOR 96

    TPI

    APPLICATIONS.

    D.

    DS-DD-96TPI-RH's ARE DOUBLE

    SIDED

    AND DOUBLE

    DENSITY FOR 96

    TPI

    APPLICATIONS.

    4.

    DISKETTES -

    HARD

    SECTORED

    A. SS-DD-RH's, DS-DD-RH's, SS-DD-96TPI-RH's and DS-DD-96TPI-RH's ARE

    AVAILABLE IN

    10

    or 16

    SECTOR

    HOLES

    PUNCHED

    IN

    THE I .D.

    FOR SECTOR

    BOUNDARY

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    C.

    CUSTOMER

    PRO LEM

    N LYSIS

    This sec t ion

    rev iews methods of handl ing some

    of

    the

    most

    common

    customer

    complaints .

    One of

    the f i r s t p r i o r i t i e s to

    handl ing a customer

    complaint

    i s

    to

    a t tempt to i so l a t e the

    problem

    to media

    or

    hardware.

    Ask

    the

    customer

    the fol lowing

    ques t ions :

    Is

    the problem repea tab le on

    the same

    dr ive?

    Can

    the problem be

    dupl icated

    on

    othe r

    dr ives?

    Is

    the

    same

    type

    of

    fa i lu re

    occurr ing

    cons i s t en t ly?

    Can

    the mode o f f a i l u re

    be loca l ized

    on the

    d i ske t t e

    to

    t r a ck s s ec to r s

    o r addresses?

    I f the answers to any

    of these

    ques t ions i s no

    the re

    may

    be a hardware problem. Recommend

    tha t

    the customer

    con tac t h is equipment

    rep re sen ta t ive fo r se rv ice .

    Uncovering

    t h i s

    informat ion

    wi l l

    enable

    you

    to

    provide

    quick and

    e f f i c i e n t se rvice

    to the customer .

    I f

    you

    cannot

    i s o l a t e

    the problem based on those

    ques t ions t h i s

    sec t ion

    contains

    some sugges t ions

    on how

    to

    e f fec t ive ly

    t roub leshoo t

    customer

    complaints .

    In

    t h i s

    s ec t i o n

    the fol lowing

    symptoms

    are d i scussed :

    1. After

    in se r t ing the d i sk e t t e the

    dr ive

    w i l l not

    become

    ready.

    2.

    The customer can

    read

    but not wri te .

    -27-

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    3.

    The

    customer

    can

    wri t e

    but not

    read

    back the

    da ta a t

    a

    l a t e r

    t ime.

    4. While

    re fo rmat t ing a d i s ke t t e ,

    the

    customer

    encounters wri te e r ro r s .

    1. Symptom: AFTER INSERTING THE DISKETTE THE DRIVE

    WILL NOT BECOME READY

    Correc t ive Action:

    a .

    Veri fy produc t

    compatab i l i ty .

    b. Check t o r damage

    by

    examining the d i sk e t t e

    through the head access

    s l o t and

    in the

    cen te rho le

    area .

    Poin t out the damage and

    i s o l a t e

    the

    source

    t ha t caused

    the

    damage.

    c. Have the customer a t tempt to

    do

    a read

    c e r t i f i c a t i on

    of

    the

    d i sk e t t e . This

    wi l l

    ind ica te i f one

    or

    a l l t r a cks cannot be read. I f

    none of

    the

    t racks

    can be

    read,

    the

    format

    on the

    d i ske t t e

    may

    have been des t royed . Reformat the

    d i s ke t t e , i f poss ib le .

    d. Consul t dr ive maintenance personnel to

    examine

    d i ske t t e dr ive

    index

    sens ing dev ice .

    -28-

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    2. Symptom: THE CUSTOMER C N RE D BUT NOT

    WRITE

    Correc t ive Action:

    a .

    Examine the d i ske t t e to ensure t i s not

    wri te -p ro tec ted .

    Remember, when

    an 8 d i sk e t t e

    has the wri t e pro tec t notch uncovered, the

    in fo rmat ion

    cannot

    be a l t e r e d

    or

    w r i t t en

    over .

    The 5 1/4 d i sk e t t e i s wri t e p ro tec t ed

    only

    when

    the wri t e enab le

    notch

    i s

    covered.

    3.

    Symptom:

    THE CUSTOMER C N

    WRITE

    BUT

    NOT

    RE D

    B CK

    THE

    D T T

    A L TER TIME

    Correc t ive Action:

    a .

    Check

    the

    d i ske t t e

    fo r

    phys ica l

    damage on

    the

    record ing sur face and a t the hub

    cente rhole .

    b. Have

    the

    customer perform a read c e r t i f i c a t i on

    on the d i sk e t t e . This

    h e ~ s a l l

    the

    data and

    address f i e l d s fo r

    e r r o r s

    without

    dest roying

    the

    recorded da ta . Record the fa i l ing address of

    each

    e r ro r

    encountered

    during the read c e r t i f i c a t i o n .

    I f only data f i e ld er ro r s are encountered, t h i s i s

    a good i nd ica t ion t ha t the dr ive i s not proper ly

    wri t ing

    informat ion on

    the

    d i ske t t e .

    I f

    address

    f i e ld e r ro rs are encountered, there

    may

    be an

    al ignment

    problem on the dr ive

    o r a

    dr ive

    -29-

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    malfunct ion. At t h i s p o in t , consu l t the

    dr ive

    maintenance

    personnel . I f the read

    c e r t i f i c a t i o n de tec t s

    read

    er ro r s

    on the

    high-numbered

    t racks

    which

    are

    c lo s e s t

    to

    t he

    inner diameter o f the media, have the

    dr ive

    maintenance

    personnel examine the dr ive fo r

    proper head load pressure pad force and pressure

    pad

    cond i t ion .

    Excessively worn pressure

    pads

    w i l l

    r e s u l t

    in

    read e r ro r s .

    c .

    Have

    the

    dr ive maintenance personnel examine the

    d r i v e fo r proper head al ignment .

    d.

    Have the

    dr ive

    maintenance

    personne l examine

    the

    d r i v e fo r proper

    e l ec t r o n i c c a l i b r a t i o n

    ( t h i s

    inc ludes

    l og ic

    l ev e l s

    in the power supp l i e s ,

    e l e c t r i c a l

    response

    from

    the

    dr ive

    head,

    and

    wri te

    cu r r en t s ) .

    4. Symptom: WHILE REFORMATTING A DISKETTE THE USTOMER

    EN OUNTERS

    WRITE ERRORS.

    Correc t ive Action:

    a . Examine the

    d i s k e t t e

    for phys ica l damage t h a t

    could

    cause wri te

    e r ro rs .

    b.

    Have

    the

    cus tomer

    ass ign an a l t e rn a t e t r a ck when

    poss ib l e .

    -30-

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    c . Have the dr ive

    maintenance personnel examine the

    dr ive fo r proper head

    load

    pressure pad

    force

    pad cond i t ion and head c lean l ines s .

    I f the

    problem

    con t inues

    3M s Customer

    Qual i ty Engineers

    should be

    consul ted .

    -31-

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    VII. PROPER

    USE ND H NDLING RECOMMEND TIONS

    A

    Proper

    care and

    handl ing of

    a

    d i ske t t e

    can

    e l imina te

    damaged

    d i ske t t e s

    and l o s t

    data .

    1.

    Refrain

    from smoking ea t ing or drinking when

    handl ing

    a

    d i sk e t t e

    to

    keep

    from

    contaminat ing

    the media surface .

    2. Never allow the d i ske t t e

    to be

    placed near

    a

    magnetic f i e ld crea ted

    from objects

    such

    as

    magnets e l e c t r i c

    motors

    t ransformers e tc .

    Contact

    with

    these objec ts could and

    probably

    w i l l

    r e su l t

    in a lo s s of da ta .

    3.

    Do

    not bend o r fo ld a d i ske t t e . This w i l l

    r e su l t

    in damage to the media such as

    an

    indenta t ion

    and head

    to

    media

    contac t

    wi l l

    be

    degraded. This

    in

    tu rn wi l l

    cause a

    lo s s of

    data

    during

    a

    read

    opera t ion .

    4. Never

    use

    paper

    c l ips

    o r rubber bands

    on a

    d i ske t t e . This could cause j acke t and/or

    media

    damage

    resu l t ing

    in poss ib le opera t ion

    fa i lure .

    5.

    Do not

    touch o r

    a t tempt

    to

    clean the media

    exposed

    by

    the j acke t openings. This

    could

    r e su l t in media

    contaminat ion

    and poss ib le

    system

    fa i lure .

    -33-

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    6. Never al low

    a

    d i ske t t e

    to

    be exposed to

    excss ive

    hea t grea te r than

    1250

    52

     

    »

    o r

    d i r e c t sun l igh t . This can cause d i s t o r t i o n

    in

    the

    PV

    j acke t and, thus , may r e s u l t in da ta

    lo s s due to head conformance

    problems.

    Expansion o r

    con t rac t ion

    of

    the media

    r e s u l t s

    in

    performance

    degradat ion.

    7. Never

    place

    heavy objec t s on a

    d i s ke t t e .

    Heavy objec t s

    could e i the r bow

    the

    j acke t or

    cause permanent damage to

    the

    media.

    8.

    Whenever a

    wri te -on label

    i s

    fu l l , rep lace t

    with a new one. Never

    s tack

    these l abe l s on

    top

    of each o ther , as

    eventua l ly

    the

    d i ske t t e

    th ickness

    could be such t h a t

    dr ive

    in se r t ion

    problems could

    r e su l t .

    9.

    Never

    t r y

    to e rase

    informat ion

    wri t t en on the

    wri te-on

    l abe l as the erase r

    debr is could ge t

    in to the d i sk e t t e and

    could lead to

    d i sk e t t e

    and/or

    dr ive

    damage.

    10. Use only

    a

    s o f t f e l t - t i p pen

    to wri te

    on the

    l abe l s . Inden ta t ions

    could

    r e s u l t

    from

    ba l lpo in t pens o r penc i l s and

    r e su l t

    in read

    e r ro r s .

    -34-

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    B. The

    proper

    environment

    for di ske t t e

    opera t ion

    and

    s torage wil l enhance performance.

    1. Operating

    and s torage

    temperature range:

    48TPI:

    sOOF

    to 125

    0

    --lOoC to s2

    0

    C)

    96TPI: sooF to

    115

    0

    --lOoC to 46

    0

    C

    2. Operating and s torage r e l a t i ve humidity range:

    48TPI: 8 to 80 RH -

    Wet Bulb l e s s than

    85

     

    F

    96TPI:

    20

    to

    80

    RH

    -

    Wet

    Bulb

    l e s s

    than

    80

     

    F

    3. Test Environment:

    4.

    Temperature Range: 75

    0

    + 50F

    22.8

    0

    +

    2.8

    0

    C

    Relat ive

    Humidity Range:

    40

    to

    60

    hours of accl imat iza t ion

    Transpor ta t ion :

    Temperature

    Range: -40

    0

    F

    to 125

    0

    F

    -40

    0

    to

    51.6

    0

    C)

    a f t e r

    Relat ive Humidity Range:

    8 to

    90

    with no

    condensation al lowed.

    35

    24

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    VIII . GLOSSARY OF

    DISKETTE

    AND COMPUTER

    TERMS

    Address

    Basic

    B i t

    Block

    BPI

    Byte

    CPU

    Character

    CRT

    Digi t a l

    The

    l oca t ion o f any phys ica l record

    on

    the

    d i sk e t t e ,

    spec i f i ed

    by

    the

    cy l inde r number head number and

    record number.

    Beginner ' s a l l -purpose symbol ic

    i n s t r u c t i o n code the most popular

    personal computer

    programming

    language.

    Smal les t u n i t of data s to rage

    represents

    e i t h e r

    a I o r a O

    A

    s e t o f ad jacen t log ica l records

    recorded

    as

    a

    un i t .

    Bi t s

    per inch

    8

    b i t s , the amount of s to rage needed

    fo r

    I

    cha rac te r .

    Cent ra l

    Process ing Unit , con t ro l s

    pe r iphe ra l devices and s to r e s

    program

    i n s t r u c t i o n s .

    This i s the b ra ins o f

    the

    computer.

    A

    s ing le l e t t e r o r number.

    Cathode

    Ray

    Tube

    the

    di sp lay

    screen

    fo r computers.

    Of or r e l a t i n g to da ta

    in

    the form

    o f

    numer ical d i g i t s .

    -37-

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    Direc t o r

    Random

    Access

    Dropin

    Dropout

    Extra Pulse

    Fi le

    Flag

    Hard Error

    I .

    D.

    I /O

    Device

    Index Cyl inder

    Made

    poss ib l e

    by ro ta t ing d i sks . The

    system

    can go

    d i r e c t ly to

    d a t a withou t

    reading unwanted da ta .

    See Extra Pulse

    See Missing Pulse

    Any

    Magnet ic

    pul se , usua l ly s ing l e ,

    which remains

    a f t e r

    a

    data

    group

    o r

    st ream has

    been

    erased.

    Groups

    of

    r e l a t ed

    records

    s tored

    toge ther .

    A term

    used

    to

    descr ibe a t r a ck on a

    d i ske t t e tha t i s unusable :

    a

    f lagged t r a ck i s one

    t h a t

    the

    computer wi l l

    not

    access .

    n

    e r ro r t h a t i s repea tab le in

    the

    same t rack and

    sec to r

    l oca t ion .

    Inner Diameter

    (Input /Output) Any device used

    to

    en te r

    o r re t r i eve

    data

    from

    a computer

    (Examples:

    d i ske t t e

    dr ives , CRT s,

    p r i n t e r s )

    Cylinder 00.

    This cyl inder

    i s used

    to

    s to r e

    in fo rmat ion

    about

    the con ten t s

    o f

    the

    d i s ke t t e .

    -38-

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    In i t i a l i za t i on

    Magnetic Flux

    Magnetic Head

    Microcomputer

    Missing Pulse

    O

    OEM

    Operating System

    Pasca l

    Pressure Pad

    The process

    of

    wri t ing the

    addresses ,

    index

    cy l inde r

    in fo rmat ion , and othe r

    system information on the d i ske t t e .

    In i t i a l i za t i on

    i s

    a l so

    used

    to

    ass ign

    a l t e rn a t e t r a c k s . )

    Lines

    of

    force

    used

    to represent

    magnetic induct ion.

    A smal l electromagnet used fo r

    reading, recording, or

    eras ing on

    a

    magnetic

    su r face .

    Also

    personal computer ,

    a

    computer

    based on

    a microprocessor

    chip .

    The

    absence of a pulse where one

    was expected.

    Outer Diameter

    Orig ina l Equipment Manufacturer

    The sof tware in s t ruc t ions used

    to

    con t ro l

    the

    work

    of

    a

    computer.

    A

    programming

    language

    fo r

    persona l

    computers.

    Par t of

    read /wr i t e

    head assembly fo r

    s ing le - s ided d i sk e t t e sys tems.

    Located

    on

    s ide

    I unused) ,

    t

    prov ides suppor t

    to a

    d i s k e t t e

    fo r

    good s ide 0

    head

    to

    media

    con tac t .

    -39-

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    Program

    Reten t iv i ty

    Revers ib le

    Read

    Secto r

    Sof t

    Error

    Sof tware

    The i n s t ru c t i o n s

    e i t h e r

    wri t t en by

    the user o r purchased ready to run

    t ha t t e l l the

    computer

    how

    to perform

    a

    given t a sk .

    The

    capac i ty of

    r e ta in ing

    a

    magnet ic

    f i e ld

    a f t e r

    the magnet iz ing fo rce

    has

    been

    removed.

    Can be recorded on both s ide s by

    removing

    the d i s k e t t e

    and tu rn ing t

    over

    to

    record

    on

    the

    reverse

    s ide .

    The

    process

    of

    sensing

    the

    magnet ic

    f i e l d s on the d i s k e t t e record ing

    sur face and convert ing them

    i n to

    machine-usable code.

    The

    addressable uni t s i n to which each

    t rack i s divided.

    Errors t h a t are non-repeatable . These

    types

    of

    e r r o r s

    are

    caused by debr is

    on

    the d i ske t t e sur face o r a re induced

    by the sys tem.

    A

    term given

    to

    those i n s t ru c t i o n s

    wri t t en

    in programming l anguage t ha t

    t e l l

    the

    computer system

    how to

    opera te

    and

    process

    da ta .

    -40-

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