3i Infotech - Insurance

8/3/2019 3i Infotech - Insurance

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Corporate Overview



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1 Corporate Overview

2

Partners3

5 Customers, Awards,

Products & Services Offerings

Agenda

Analyst4

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Domain Capability / IP based Solutions /Solution Accelerators /

IT and Transaction Services

Our Differentiator

Global TalentOverall headcount of

11500+

Strong GlobalDelivery Capability

16 delivery centers

Consistent GrowthRevenue of $567 Mn

CAGR of 40% over last 5 years

Enabling our customers to achieve excellence & sustainable competitive edge1500+ customers with operations in 50 countries across 5 continents

Consistently creating value for our stakeholders

Global Provider ofBundled solutionsBanking, Insurance,

Asset & Wealth Management,Capital Markets, etc.

Our DNA

71 Fortune 500 Companies



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Revenue by Segment

Revenue by Geographies

Source: Published Annual Reports

USD million

USD million

Revenue Snapshot (FY11)

Revenue by Segment

Revenue by Geographies

Developed Markets57%



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Revenue by Segment *

Revenue by Geographies *

Revenue by Segment – Q1FY12 *

Revenue by Geographies – Q1FY12 *

USD million

USD million

FY12 Quarterly Revenue

* Excludes revenue from the billing & payments busines

s



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South Asia:

MumbaiChennaiBangaloreHyderabadKochiNew Delhi

Americas: Western Europe: Asia Pacific:

Kuala LumpurChengdu, China

Middle East & Africa:

DubaiSharjah

Customers Locations

Other Offices

Delivery & Operation Centers

Global Presence for Global Delivery

Edison, NJSan Luis Obispo, CA

New York, NY DammamJeddah

NairobiRiyadh

Frankfurt AlmatyBahrain

AccraLagos

SingaporeBangkok

Sydney

LondonBirminghamNantwichAshby-de-la-Zouch


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Domain Capability with Product /Solution Accelerators

3i Infotech Solutions

BPO

IT

Services

Empowering Business Transformation - with Differentiated Offerings

Business Intelligence & Data Warehousing (BI/DW)

E-Commerce

Enterprise Application Integration (EAI)

Enterprise Document Management System (EDMS)

Enterprise Applications

Testing & Compliance Services

Application Development & Management Services

System Integration

Infrastructure Management Services

Banking

CapitalMarkets

Asset &Wealth

Management

Manufacturing

Insurance

Retail /Distribution

IP Based Solution Suite

Transaction Services



Over 20 + IPR’s across various verticals

Banking Financial Servicesand Insurance

Others

Anti Money LaunderingSolution

Wealth Management andDistribution System

Fund/Asset Management

Stock ExchangeSurveillance System

Financial Analytics andCredit Risk System

Enterprise ResourcePlanning (ERP)

Powering Private Equity

Crest Solution

Stock Broking& Clearing software

Integrated Stock Broking& Accounting System

Integrated Investmentand Bond Administration

Solution

Investment & WealthManagement Software

Enterprise RelationshipManagement (ERM)

Mutual Funds Solutions



Premia – Your Comprehensive Insurance Solution

GroupLife

LIFE

Individual

Life

Group

Medical

Group

Pension

Fire/ Accident

Non-LIFE

Marine

Hull/Cargo

& Aviation

Eng &

Construction

Motor /

Home

iPC Kiosk PDA ATM Mobile

Customers Agents/Brokers Banks Other Service Providers

Quotation Policy EndorsementProposal Renewal

UNDERWRITING

Proportional

Treaty

Non-Proportional

TreatyFacultative

Inward/Outward

REINSURANCE & COINSURANCE

CLAIMS

Intimate RegisterValidate Estimate Settle

INTERACTIVE INSURANCE

GL Cash Mgt Budgeting AR/AP

FINANCIAL MANAGEMENT

Data Analytics Data StagingAudit Trail

MIS – Queries & ReportsBUSINESS INTELLIGENCE

Coinsurance

Leader/Follower

Anti Money

Laundering

Business Process

Management Workflow

Enterprise Document

Content Management

InvestmentOPTIONAL ADD

ON MODULES

TAKAFUL (Composite Insurance): Mudharabah & Wakalah, Dripping, Surplus, Profit Share

POINT-OF-SALES



Complete Business Life Cycle

CustomerSatisfaction

ProductSetup

Distribution

NewBusiness

PolicyServicing

Reinsurance

Claims

Finance

ServiceOriented

EfficientAccurate

Agile

Product SetupEnabling rapid product introduction across entirerange of products

DistributionSupports Multi Channel Distribution and facilitatesrelationship between customer, producer &insurance carrierNew BusinessReduce time taken to incept new business andprovide to CustomerImprove consistency & quality of Underwriting

decisions, lowering costs that can be passed tocustomer in terms of lower premiums.Policy Servicing is Customer ServiceReinsuranceEnsuring reinsurance management operateseffectively in line with the Service Providers riskmanagement goals and contractual obligationsClaims

Effective claims handling processes that cater forALL types of claims is critical in maintainingcustomer satisfaction, controlling costs andmanaging capital.FinancePerforms all functions associated with thecollection, payment & management of money andassets and ensures the financial integrity of thebusiness



Premia Unique Features

• Supports the widest range of products in one integratedsuite available in the Asia Pacific regionIntegrated

• Template Driven Setups• Truly business configurable, supported by a complete

range of technical, implementation and support servicesParameterization

• Imaging & Storage• Alerts for WorkflowImaging/Workflow

• Supports Any Two LanguagesBilingual

• Multiple Legal Entities• Multi Branch, Country & CurrenciesMulti Entities

• Customer centric platform, enabling quality customerservice and multi-channel marketing and distributionPoint of Sales



Product Factory

Product FactoryContract Definition

Rules

Applicable transactions

Questionnaires

Back-end Processes Front Facing Services

New business Policy Admin

Claims

Distribution

Re-insurance

Product Structure

Transaction processing and Accounting

Finance

•Interfaces customer facing services and third party administrative services withLegacy Systems to provide full life cycle management across multiple business andadministrative entities



Insurance Warehouse

Custome

r

Reinsura

nce

NewBusiness

Products

Policy

Serv

icing

Finance

Distribution

Claims

IntegrationWarehouse

BusinessIntelligence

Claims

New business PolicyAdmin

Claims

Distribution

Re-insurance

Product Structure

Transaction processing and Accounting

Finance

Product

Factory

• Provides a very comprehensive data warehouse for life and general insurance• Foundation for business intelligence as well as operational intermediary to

peripheral systems



Overview of products and service offerings

Products

Services

Managedservices

Policy administration and claims

Imaging and workflow

Distribution management andself service

Business intelligence

Premia General, Life & Health

DataScan.Online and DataFlo

Premia Collaborator

Premia BI for General, Life & Health

Resourcing for projects and contract

Information management and integration

Turn key software development

Managed IT services

Printing and BO outsourcing

Disaster recovery and business continuity

infrastructure

Local and offshore resourcing

IT consulting, EDW and systemsintegration

Fixed price and T&M development

to specification

End user support, facilities and DCmanagement

Hosted and on-site managedoperations

Remote datacenter hosting

Operational Requirement Capability



5 factors of a successful relationship

Function

Speed

People

Price

Risk

`

Insurance in a box

0 –Production in 3

months

Full service,professional

Price to fit

Manage tosucceed

• Support all lines of business and channels• Localise for regulation and language

• Customer centricity across all lines of

business and channels

• Local and internationally experienced

insurance specialists

• Implementation and support specialists

• Business oriented, results driven

• Flexible pricing metrics to suit markets and

scale• Responsive to customer needs

• Transparent cost structures

• Configuration rather than customisation

• Out of the box best practice gained from

many satisfied customers

•Mature project management

• Disciplined project management, based on

many successful implementations

• Strong, profitable growth and demonstrated

commitment to the market

•Trusted by the industry and clients

Focus on ..



Overview of IT services offerings

• Regionally experienced Local Account Management that ensures leverage oflocal and regional resources

• Onshore/Offshore/Nearshore support infrastructure that allows optimal coststructures to be implemented flexibly and quickly

• Wide access to a secondary skills market for technical and domain specialiststhat facilitates effective risk management

Professional Services

• Resourcing for internal projects and contracts• Multi-national talent pool either off or on-site• Technical specialists in .NET/Java/Oracle/DB2,networking, OA• Insurance domain specialists with skills in underwriting, finance, claims,

servicing, distribution• Professional services

• Data warehouse, BI, sales force automation, distribution management

• Audit consulting and implementation• Turn key software design and development• Fixed cost or T&M projects



Insurance Vertical IT Services Differentiator

Insurance IT Services offshoot of strong IP lead Insurance domain capability

IT services capability built on E2E transformation projects executed for customers across various geographies

175+ Insurance transformation projects has provided

unique differentiators

Insurance Test Accelerators 400+ test cases with 10,000+ test scenarios – across key insurance value chains

Insurance practice strength: 1000+ people

Strong BPO Service delivery for Insurance Customers

Insurance capability coverage

Life, Non Life, Health, Broking

Insurance Integration Accelerator: SOA Integration tool enabling various sources

BI-in-Box Solvency 2 solution with dashboards

IT Services Offerings built on Transformation Projects

across 175+ Customers across the world

Leverage onInsurance

Product Strength

Leverage on 175+

Insurance customerExperiences

Leverage on

Insurance COE

3i Infotech InsuranceStrength:



Test Assets for Non-Life Insurance

F u n c t i o n s

Customer Contact Center [Direct, Web, Portal, Agent]

P r o c e s s e s

Underwriting & Policy Administration

Front office Back office

Research

Data mining

Actuarial

services

Product set-up

Proposals

Channel

Management

Sales &

Marketing

Policy initiation

Policy review

Initial premium

collection & re-

issuance

Policy issuance

Policy

maintenance

Policy retention

Claims

management

Claims initiation

Investigations

Claims litigation

Fraud

Management

Billing

Accounts

Payable

Accounts

Receivable

Reconciliation

Training & Development

Corporate functions (IT, HR etc)

ProductDevelopment

BusinessAcquisition

New BusinessPost Issue

WorkClaims

ProcessingCollections

Disbursements

Third Party Interface [e.g. Payment Gateway]

C l a i m s P r o c e s

s i n g

[ 1 0 / 3 0 7 ]

Policy Initiation & Maintenance

[31/1690]

S e t u p & P r o d

u c t

[ 3 5 / 3 1 6 ]

Underwriting & Administration [147/5717]

A c c o u n t i n g [ 6 7 /

1 9 7 1 ]

HRMS [297/659] [ T e s t

a s e s / T e s t

S c e n a r i o s ]



Integrator Accelerator

Integration tool enables integration with various sources suchas HTTP URL or a Web Service or a .Net API plug-in(Integrator Compliant)

Integrates key areas of insurancevalue chain

Communicates with variousapplications via

HTTP calls web service calls customized API calls File transfer

Enables integration with any existing /in-house applications such asAccounting Systems, DMS Systems,CRM Systems

Allows the user to define an interface

by specifying its target location - Dataexchange node.

Enable / Disable logging of Trace Messages Debug Messages Comments by Developer Inbound/Outbound XML text

Schedule file transfer operations



Insurance BI-in-Box

Case Study

Company Snapshot

Company : Leading Insurance Company

Business : General Insurance -Property, General , Accident,Liability

Challenges

● Rapid business growth – Business need

quantitative analytics to plan.

● Large volume of transactional data to be

consolidated and validated.

● Financial reporting delays – caused by

multiple systems and technologies.

Solution

Implement 3i Infotech’s BI Framework for

Insurance - Leverage on logical data

models, Pre-built KPI dashboards, reports

Benefits

● Enable top management snapshot view

of GI, Life and Medical LOB’s

● Pre built KPIs and metrics for key LOB

operations - Underwriting, Claims ,

Reinsurance and Finance

● Highly intuitive visual analytics across

different geographies and time periods

● Ad-hoc reporting - user empowerment

create interactive reports on the fly

● Facilitates global access to interactivereports based on user roles

• Dashboards

• Pre-built ETL for Insurance

• Pre-mapped metadata

• Pre-built metrics

• Pre-built business data model

Value Driver

Complete, pre-built BI solution for Insurance Deliver intuitive, role-based intelligence for senior

management Provide single version of truth Best Industry Practices Enable Rapid Deployment Accelerate time-to-value, inc. ROI, lower TCO and risk

Pre-defined business indicators

Pre-built metrics and reports Superior user experience Highly intuitive user interface for browsing,

searching, and locating business performancemetrics

Robust security Supports Secure Sockets Layer (SSL) encryption

technology.

iPhone BI Dashboard



ADMS IMS E-Commerce

BI/DW Testing

Partner of the YearISV Award

(2007 and 2008)

IBM Best New ISVPartner Award (2006)

IBM PrivilegeONEAward (2009)

HP EliteClub Award (2006)

HP Integrity ReadyPartner Award (2007)

Member of Microsoft Innovate-On Program

Deep Relationships with our Partners



Partner Speak

We are happy to have a strategic alliance with 3i Infotech. Their domain capabilities and innovative solutions in the BFSI space have helped us to reach out to our customers in these industry verticals more effectively

Ramkumar Pichai, General Manager, Customer and Partner Experience, Microsoft India Pvt. Ltd.

Oracle's relationship with 3i Infotech is underpinned by innovation and growth.Our combined technology footprint across Europe is expanding and we expect the partnership to develop further in the coming year. The Oracle Partner Network is committed to supporting 3i Infotech as it enters new markets with these offerings .

Stein Surlein, Vice President, Alliances & Channels

IBM's relationship with 3i Infotech has strengthened over the years. We collaborate to deliver unique client value through our combined capabilities,expertise and industry offerings. With 3i Infotech contributing essential applications developed on IBM's extensive portfolio of products, our clients enjoy world-class IT solutions that bring about improved economics for their success.

Chong Chye Neo, Director, Business Partner Organisation



Analyst Speak

3i Infotech has a solid offering for insurers in emerging markets which is supported by a capable on-shore/off-shore services delivery arm. In mature markets like North America, the established BPO services and growing IT Services offerings position them well for the cost-focused coming years in the Insurance sector.

Catherine Stagg-Macey, Senior Analyst, Celent

It has been interesting for IBS Intelligence, as the industry's primary publishing,research and consulting company in the financial services back office and operations space, to watch the evolution of 3i Infotech. We have been following the company since its outset and it has become an important player on the market. It has a broad suite of solutions, with specific strengths in Primary lending, Wholesale banking, Islamic banking and Wealth management and has a varied, international user base.

Martin Whybrow, Director, IBS Intelligence, UK

3i Infotech offers a broad set of solutions in the banking space, both retail and

wholesale. With more than 20 such solutions, the company is well-positioned as a comprehensive IT Solutions partner for the dynamic banking industry.

Bart Narter, Senior Vice President - Celent's Banking Group



“PREMIA, 3i Infotech’s flagship insurance solution gives the insurance company complete control over business activities,resulting in streamlined processes, seamless integration, and high level of data analysis. We expect PREMIA™ to help us

improve our competitive position by faster processing and increasing speed to market products, which ultimately drives downcosts.”

Sameer Al Wazzan, CEO, Solidarity Group Holding

Customers’ Voice

“3i Infotech is a dedicated and professional partner. Their approach throughout, has been one of openness and commitment to

our business goals. We believe that with Premia along with our partnership with 3i Infotech, we can provide the service platformthat allows us to exceed our customers expectations and further cement our position as the pre-eminent provider of Pre-Needsolutions in the Philippines market.”

Santiago N. Cualoping III, Vice President IT, Liability Mgmt. & Special Projects. Philplans

“We have been using Premia™ since 2001. It isa good technology solution for the General, Lifea nd Takaful insurance segments.3i Infotech has extensive domain knowledge and we are happy with the delivery and attention their team provides. We are

pleased to refer them to the Insurance market in and outside GCC.”

Omer Hassan Elamin, CEO, Arab Orient Insurance, DUBAI, UAE

“ We wanted a centralized IT solution that could consolidate processes and transactions, empower decision makers to taketimely decisions and provide a web-based interface to customers for accessing their policies online. The solution providedby 3i Infotech not only helped us to reduce turnaround time and cost of operations, but also increased employeeproductivity and customer satisfaction significantly.”

M. Ramadoss, Chairman & Managing Director, Oriental Insurance Company Limited



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Awards and Accolades

Winner of the Asia Insurance Service Provider of the Year 2005, 2006

Received the award for the Best Takaful Technology Company for the 4 th consecutive year, at the 5th International Takaful Summit 2011

Ranked 36 (4th among Indian IT companies) in the Fintech 100 list of Financial Services &Technology providers, published by American Banker

3i Infotech retains its 4th position in the lending category of the IBS Sales League table published byIBS Intelligence, UK for the fourth consecutive year (2008-2011)

Awarded ISV partner of the Year FY10 – Technology by Oracle, India

One of the top 3 companies in the “Service Provider of the Year” and “Technology Initiative of the

Year” categories at the 14th Asia Insurance Industry Awards

Received Certificate of Recognition from Business Software Alliance for Software AssetManagement Compliance

Certified by Worldblu as one of the "Most Democratic Workplaces" for the 2nd consecutive year,2010 and 2011

* Source: Dataquest



For questions, please contact Eve Ng via Email: [email protected]/ Phone: +60 12 5880473

Thank you

mailto:[email protected]/




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3i Infotech - Insurance