Carrie MarrDirector Organisational Effectiveness

Western sydney LocaL HeaLtH district, nsW

Jayne Dullard Executive Director Communications

tHe royaL cHiLdren’s HospitaL MeLbourne, Vic

Kate Brockman Leader

HeaLtH care reforM

Benefits of attending

capacity planning to drive sustainable change

Intelligent use of data & technology to drive the patient journey

Improve service design & processes to aid transition of care

Key Speakers

Integrated Strategies to Improve Patient Flow

16th & 17th september 2015, novotel sydney central

phone 1300 316 882 fax 1300 918 334 registration@criterionconferences.com www.improvingpatientflow.com

Register 3 delegates at the ‘standard price’ & bring a 4th delegate FREE!

Spaces are limited, book early to avoid missing out!> see inside for more

Pre & Post conference workshops

How to interpret patient data for effective decision making

How to create an information sharing culture to build clinician engagement

A

B Sponsored by

Dot McKeen Manager Middlemore Central

MiddLeMore HospitaL, nZ

What’s new?t After hours managementt Intelligent discharge planning t Hospital avoidance

To register phone 1300 316 882 fax 1300 918 334 registration@criterionconferences.com www.improvingpatientflow.com

Plus key contributions from:

Ann Schefe tweed byron Health service Group, nsW

Josh Stuart the alfred, Vic

Doug King Hutt Hospital, nZ

Dr Sean Clarkcaboolture Hospital, QLd

Vanessa RainesWestern Health, Vic

Carmen Hoffmann &Brian Julien Westmead Hospital, nsW

Karmen Regan Mater private Hospital, QLd

Walter Kmet WentWest Limited, nsW

Gaye Binns &Sara Shaughnessytownsville Hospital, QLd

Paul Tonge *nsW ambulance

Sue Hughes &Nicole Hancockroyal Hobart Hospital, tas

Jeffrey Rowland &Leah Thompson the prince charles Hospital, QLd

Anne TaylorWestern nsW Local Health district, nsW

*Pending availability

“The presentations were an insight into new ways of thinking, a trigger to try something different and a source of encouragement in our own endeavours” - Kim Read, Goulburn Valley Health , Past Attendee, 2015 Improving Patient Flow

SAVE $400 when you register & pay by 10th July 2015*

You will learn how to:

• Capacity plan to drive sustainable change • Make intelligent use of data & technology to drive the

patient journey • Improve service design & processes to aid transition

of care

Improving the transition of care An integrated, whole of health strategy is essential in providing patients with an appropriate and timely level of care. Hospitals from across the country must develop sustainable processes that support the entire patient journey.

This conference will explore international and national case studies, building a platform for knowledge sharing to improve patient flow within Australia’s Hospitals.

• Patient Flow • Nursing • Clinical Redesign & Innovation

• Emergency Department • Outpatient & Inpatient Units

Sponsorship opportunities

We work closely with corporate partners to create unique and innovative tailored sponsorship packages that best meet your specific marketing, business development and corporate entertainment objectives.

Contact Sean on 02 9239 5729 and find out how you can make your mark on this industry.

Who will attend?

Hospitals & Government with responsibilities for:

Endorsed by

Day 1 Wednesday 16th September, 2015

8:00 Registration, coffee & networking

8:30 Opening remarks from the Chair

Capacity planning to drive sustainable change

10:30 Morning tea & networking

11:00 Reducing ED pressure through intelligent design• Evaluating the Minor Injuries Unit• Transforming ED delivery • Leveraging data to drive service improvement

Doug King Lead Clinical Nurse SpecialistHutt Hospital, NZ

11:40 Optimising workforce capabilities to improve flow in the ED• Increasing staff productivity • Maximising face to face contact between medical staff and patients • Mapping and measuring staff activity

Dr Sean Clark Deputy Director of Emergency DepartmentCaboolture Hospital, QLD

12:20 Networking lunch

Intelligent use of data & technology to drive the patient journey

2:00 Streamlining patient flow: The Western Health experience • Real time ward, patient, and bed state information to reduce capacity• Implementing an Intelligent Patient Journey System ( iPJS) • Evaluating success

Vanessa Raines Director Operational SupportWestern Health, VIC

2:40 Afternoon tea & networking

3:50 Development & pilot of a clinical dashboard• How data can transform and improve patient flow • Integrating data into daily processes • Evaluating data improvements

Jeffrey RowlandDirector Physician Education Internal Medicine &Leah Thompson Manager Research & QualityThe Prince Charles Hospital, QLD

4:30 Closing remarks from the Chair & close of day one

KEYNOTE8:40 Creating learning systems for patient flow

• Developing meaningful targets • Creating a patient centred culture • Utilising relevant resources

Carrie Marr Director Organisational Effectiveness Western Sydney Local Health District, NSW

KEYNOTE3:10 Middlemore Central: Streamlining information

through a central platform facility• Driving proactive planning through the utilisation of data• Promoting clinically driven efficiencies • Evaluating effectiveness and improvements

Dot McKeen Manager Middlemore Central Middlemore Hospital, NZ

KEYNOTE9:20 Applying a front to back approach to improve

patient outcomes• Improving hospital wide efficiencies• Monitoring operational KPI’s• Focusing on outcome solutions

Kate Brockman LeaderHealth Care Reform

SPEED NETWORKING10:00

In this interactive session you will have the opportunity to meet all the delegates in short 60 second bursts, exchange business cards and set up valuable conversations for the rest of the event.

PANEL DISCUSSION1:20 How can we strengthen relationships with the

primary care sector to support integrated care? Dr Sean Clark, Caboolture Hospital, QLDWalter Kmet, Western Sydney Medicare Local, NSWAnne Taylor, Western NSW Local Health District

Day 2Thursday 17th September, 2015

Find us at: www.improvingpatientflow.com #patientflow Health Care Australia blog.criterionconferences.com

SAVE $200 when you register & pay by 31st July 2015*

8:00 Welcome, coffee & networking

8:30 Opening remarks from the Chair

Improving service design & processes to aid transition of care

9:50 Improving patient outcomes through effective discharge planning & interdisciplinary consultation

• Strengthening the quality of care along entire continuum • Promoting information sharing to support integration • Strategies to decrease patient length of stay

Ann Schefe Director of Nursing & MidwiferyTweed Byron Health Service Group, NSW

10:30 Morning tea & networking

11:00 Redesigning surgical access & scheduling for patients • Streamlining processes through the development of a robust booking system • Ensuring patients are fit for surgery • Decreasing rescheduling through process mapping

Carmen HoffmannProject Lead &Brian JulienProject LeadWestmead Hospital, NSW

11:40 Improving patient experience within day surgery • Evaluating patient experience within surgery • Managing and communicating business expectations to staff• Hard-wiring patient rounding to aid transition of care

Karmen Reagen Service Improvement Mater Private Hospital, QLD

12:20 Networking Lunch

1:20 Transforming after-hours care • Creating a culture of care progression 24/7• Improving patient safety and avoidance of delays to care • Building a coordinated and efficient after hours team

Josh Stuart Operations Support ManagerThe Alfred, VIC

2:00 NSW Ambulance: Managing demand through service integration

• Clinical innovation to promote ED avoidance • Direct referral to Urgent Care Centre/ GP’s/ Hospital outreach services • Examining ‘Frequent User Management’

Paul Tonge Acting Manager Sustainable Access & Patient FlowNSW Ambulance

2:40 Afternoon tea & networking

3:10 Sustainable resourcing in rural hospitals to drive patient centred care

• Transforming communication and integration strategies • Configuring patient flow between rural facilities • Evaluating effectiveness

Gaye BinnsNursing Director Patient Flow &Sara Shaughnessy Rural Service Group DirectorTownsville Hospital, QLD

3:50 Utilising service redesign to reduce patient length of stay • Improving collaboration between staff• Examining referral pathways to improve discharge processes• Evidence based practice

Sue HughesClinical Redesign &Nicole HancockDirector of Medical ServicesRoyal Hobart Hospital, TAS

4:30 Closing remarks from the Chair & close of conference

Post conference workshop B commences - See page 5.

INTERACTIVE SPOTLIGHT8:40

In this interactive session you will gain a better understanding of all the hospitals present within the room and the different challenges they face.

KEYNOTE9:10 Clinician engagement through cultural

transformation• Implementing a cultural change project• Engaging senior medical staff• Integrating methodologies to encourage engagement

Jayne Dullard Executive Director Communications The Royal Children’s Hospital Melbourne* Also facilitating interactive workshop B - See page 5.

WorkshopsPractical guidance on improving patient flow

SAVE $100 when you register & pay by 21st August 2015*

Post Conference Workshop B

How to create an information sharing culture to build clinician engagement Thursday 17th September 2015, 5:00pm-8:00pm Workshop price: $499 + GST

Communication is the DNA of organisational culture, and a critical ingredient in securing optimal patient outcomes. But how do we achieve authentic conversation between administrators, doctors and the broader hospital community?

This interactive workshop will provide a framework for courageous and effective communication, exploring tools and processes that have been successfully used in the hospital setting to address capacity constraints and improve the patient journey.

Why attend this workshop?• Understand the small but significant steps that can be taken to optimise

collaboration between hospital administrators and senior medical staff• Learn about useful processes to build internal support for difficult

decisions• Break down communication barriers between staff to support improved

patient flow

What you will take away by attending:• How to contextualise information to aid transition of care • How to engage staff to build proactive solutions• How to develop a communication framework that promotes great

patient care

* Refreshments and dinner will be provided

Your workshop leader:

Jayne Dullard Executive Director Communications The Royal Children’s Hospital Melbourne

Jayne Dullard is a former journalist and issues management consultant who joined The Royal Children’s Hospital (RCH) as Executive Director Communications in 2012.

In 2013 she launched the Melbourne hospital’s social media footprint, which has helped make the RCH the second most visited digital health service in the world, after the Mayo Clinic in the US. Using social media to discuss hospital operational challenges with health consumers, and more pertinently to celebrate clinical successes and outstanding individual achievements by RCH clinicians.

Jayne has helped to build a new internal information-sharing culture which contributes directly to the provision of quality healthcare to patients and their families.

For a full bio visit www.improvingpatientflow.com

Pre Conference Workshop A

How to interpret patient data for effective decision making Tuesday 15th September 2015, 5:00pm-8:00pm Workshop price: $499 + GST

Effectively interpreting and measuring data is vital in creating informed, patient driven care. What does the data tell us? How can we use it?

This interactive workshop will help you develop a framework for utilising and interpreting your data for improved patient outcomes.

Why attend this workshop?• Learn how to leverage available data for improved service design • Learn how to develop an effective business case • Learn how to develop a predictive and proactive model of care

What you will take away by attending:• How to develop meaningful targets• How to identify appropriate goals and outputs• How to increase staff capacity

* Refreshments and dinner will be provided

Your workshop leader:

Doug King Lead Clinical Nurse Specialist Hutt Hospital, NZ

Doug King BN PhD is the lead Clinical Nurse Specialist in the Emergency Department at Hutt Valley District Health Board in New Zealand. Helping to build a team of CNS’s in the Emergency Department, Doug has been involved in driving through the changes required for the implementation of nurse lead management of specific injuries presenting to the Emergency Department. The implementation of the Minor Injuries clinic has seen a reduction in the triage to discharge time of patients traditionally left waiting in the ED environment.

For a full bio visit www.improvingpatientflow.com

To register, call us on 1300 316 882 or book online www.improvingpatientflow.com

How To Register

Team DiscountsRegister 3 delegates at the ‘standard price’ & bring a 4th delegate FREEPlease note that the standard price will be charged for team discounted registrations, early bird prices are not available for registrations utilising team discounts. Delegates must be registered at the same time from the same organisation in order to receive the team discount. For larger group bookings call us on 1300 316 882 to find out how you may qualify for greater discounts.

Venue AccommodationNovotel Sydney Central169-179 Thomas StreetSydney NSW 2000Ph: 02 9281 6888

Delegate DetailsPlease complete: (Please photocopy for additional delegates)DELEGATE ONE

Delegate Firstname: ___________________________________________________

Delegate Surname: ____________________________________________________

Job Title: ___________________________________________________________

Department/Branch: ___________________________________________________

Company/Organisation: _________________________________________________

Email: _____________________________________________________________

Telephone: ________________________ Mobile: ________________________

Postal Address: ______________________________________________________

Signature: __________________________________________________________

Approving Manager’s Name: ______________________________________________

CancellationsShould you be unable to attend, a substitute delegate is welcome at no extra charge.The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.

Privacy Policy:Any information provided by you in relation to this conference is being collected by CriterionConferences ABN: 50 878 562 414 and will be added to our database with the primary purposeof contacting you with regards to ongoing research, product development and providing youwith information about future Criterion Conferences products and services. If you do not wishto be contacted for these purposes, please tick here when you fax back your registration.We may also share information from our database with other professional organisations(including our event sponsors) to promote relevant services. Please tick here if you do notwant your details to be passed on and send this form back to us. Changes to Conference and Agenda:Criterion Conferences reserves the right to alter the programme without notice and is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of any event.

Event Prices

If there is a package you require that is not mentioned above, please contact us and we willbe happy to provide you with a quote. GST is charged at 10%. Registration fee includeslunch, refreshments and conference documentation. Please contact us for any special dietaryrequirements. Full payment must be received prior to the conference to ensure admission.Delegates may not “share” a pass between multiple attendees. Workshop attendees must alsoregister for the conference. *Early bird prices subject to availability.

How To Pay

Number of delegates: ________________ Total amount $ ___________________

Credit card: Visa Mastercard American Express

Bank Transfer (details below) Cheque

Please make payable to Criterion Conferences Pty Ltd & mail to Criterion Conferences,PO Box R1478, Royal Exchange, NSW 1225, Quote 4950 on the remittance.

Please forward me an invoice Purchase Order No: _________________________

Cardholder’s name: ____________________________________________________

Card No.: _______________________________________ Expiry: ___________

Signature: __________________________________________________________

Bank Transfers

Registration Page

Criterion Conferences ABN number: 50 878 562 414

Integrated Strategies to Improve Patient Flow16th & 17th September 2015, Sydney

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Please call the Novotel Sydney Central on 02 9281 6888 and quote the code ‘CRIT0515’ to receive your discounted accommodation rate!Subject to availability.

Account Name: Criterion Conferences Pty LtdBranch: Broadway, NSW, AustraliaAddress: SHOP LG 4/5 THE BROADWAY S/C, Broadway, NSW 2007, Australia

Bank Name: Westpac BSB Code: 032-249Account Number: 23-2532Ref: 4950

Tick relevant box

Book & pay by 10 July, 2015*

Book & pay by 31 July, 2015*

Book & pay by 21 Aug, 2015*

Standard price after 21 Aug, 2015

Standard rates

2 Day Conference $1499 + GST = $1648.90SAVE $400

$1699 + GST = $1868.90SAVE $200

$1799 + GST = $1978.90SAVE $100

$1899 + GST = $2088.90

Upgrade your package with our Pre & Post Conference Workshops

2 Day Conference + 1 Workshop A or B

$1998 + GST = $2197.80

$2198 + GST = $2417.80

$2298 + GST = $2527.80

$2598 + GST = $2857.80

2 Day Conference + 2 Workshops

$2497 + GST = $2746.70

$2697 + GST = $2966.70

$2797 + GST = $3076.70

$3097 + GST = $3406.70

Calculate your ticket price $________________

Audio Presentation Please send me ________ set(s) $999 + GST = $1098.90

Commercial Solution Providers

$2999 + GST = $3298.90

Online: www.improvingpatientflow.com Fax: 1300 918 334 From outside Aust +61 2 8188 1760

Tel: 1300 316 882 From outside Aust +61 2 9239 5700 Mail: Criterion Conferences Pty Ltd

PO Box R1478Royal Exchange, NSW 1225Email: registration@criterionconferences.com

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