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Enquiry Letters

Letters of enquiry describe what the wri ter

wants and why . The more unusual therequest, the more convincing the reason

needs to be. An enquiry letter is written by a potential customer, on the

look out for a product or with a desire to avail  the service

offered by a seller or an organization. An enquiry letter is

neither a contract nor does it entail any contractual

obligation between the two. It is actually a preliminary

exercise that may lead to a contract.

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BUSINESS LETTERS: responding

to enquiries

1. Thank your p rospect ive customer for his

enquiry. 

- Thank you for… 

- Many thanks for… 

- We were pleased to receive… your letter of / dating … (date). 

your letter requesting information.

your letter in which you enquire about… 

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2. Praise your product ion and g ive information,

either requested or supp lementary, abou t you r

company and products . 

- We have been manufacturers of (product) /manufacturing (product) since / for … 

- We have acquired considerable experience that

enables us to … 

supply top-quality goods.be competitive on every market.

export in large quantities.

offer a very reliable product.

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3. Give the requested info rmation and

detai ls. 

- We are sending you … 

- We are glad to send you … - We have pleasure in sending you … 

- We are enclosing … 

our current catalogue.

a descriptive leaflet / brochure.

a full range of patterns.

a set of samples.

a trial item.

our latest price list / our lowest quotation.

our best offer.full details of our terms of sale.

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4. Inform the custom er about you r payment

terms. 

- We usually require payment with the order / on

receipt of invoice.

- Payment may be made by … 

bank transfer.

letter of credit.

bill of exchange.credit card.

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5. Close the letter encou raging you r pro spective

cus tomer to place an order. 

- We hope that … - We are sure that … 

our terms will suit you.

our offer will meet your approval.

our goods wil meet your requirements.

our quotation will induce you to place a trial order.

you will find our terms fully satisfactory.

a trial order will give you full satisfaction

- We look forward to … 

the pleasure of doing business with you.hearing from you soon.

counting you among our customers.

receiving your first order.

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References

http://www2.elc.polyu.edu.hk/cill/eiw/enquiry_ 

letter_constructor.htm 

http://www.ego4u.com/en/business-english/communication/generator?enquiry