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6.2Part 78.1a9.2
structure will be kept under review and further revised to
optimiseperformance as the contract progresses.
Our proposed revised management structure for the WorkProgramme
is as follows:
redacted
.Solution 7.1
7.24.1b
Customers will have access to Sercos Jobseeker website which
willbe developed in conjunction with Monster Jobs UK, rather than
thebespoke Customer Job Portal. Sercos Jobseeker website will
includecollateral to assist individuals with jobsearch and link
through toMonster advertised vacancies, as set out in the tender.
Additionally,network sourced vacancies that are stored on Toolkit
will beaccessible by frontline advisers.
Subcontractors will have access to a Customers PPEP prior to
thefirst appointment as outlined in the tender. Review of PPEPs
bysubcontractors will continue, rather than prompted via the IT
systemas outlined in the tender, subcontractors will be able to
escalate
issues about the quality of PPEPs to their named
PerformanceManager. PPEPs will also be sampled regularly by our QA
Managersand we will provide toolkits as part of our Quality
ImprovementFramework which will support subcontractors to produce
high-qualityPPEPs.
The Innovation, Enterprise and Investment funding will be
madeavailable for business cases deemed suitable and
providingappropriate return on investment.
Serco in Confidence 2
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Serco in Confidence 3
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