3300IP Technology Primer

3300 IP Communications PlatformRelease 7.1 License Information

Technology PrimerDecember 2006

CopyrightCopyright 2006 Mitel Networks Corporation. This document is unpublished and the following notice is affixed to protect Mitel NetworksCorporation in the event of inadvertent publication: All rights reserved. No part of this document may be reproduced in any form, includingphotocopying or transmission electronically to any computer, without prior written consent of Mitel Networks Corporation.

TrademarksProduct names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Technology Primer

Technology Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

3300 ICP License Philosophy . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Core Software Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Package Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Core Software Package Device Limits . . . . . . . . . . . . . . . . . . . . . .2

Device Limits and N+1 Resiliency . . . . . . . . . . . . . . . . . . . . . . . . .3

Software Package Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Hardware and Software Differences . . . . . . . . . . . . . . . . . . . . . 4

Individual Usage Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Network Link License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

SIP Trunking License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Voice Mailbox License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

ACD License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

User and Device License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

User License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Device License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

ONS Line License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

SIP User License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

System Wide Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

IP Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

XNET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Application Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Live Business Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

PC to Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Table of Contents

Technology Primer

Mitel Mobile Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Mitel Your Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Mitel Teleworker Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Mitel Quick Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Mitel Customer Interaction Solutions . . . . . . . . . . . . . . . . . . . . .13

3300 ICP ACD Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Resilient ACD Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mitel Intelligent Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mitel ACD PhoneSet Manager and Softphone . . . . . . . . . . . . . . .14

Mitel NuPoint Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mitel Speech Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mitel Messaging Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mitel Pricing Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Implementation Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Scenario One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Scenario Two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3300 IP COMMUNICATIONS PLATFORM 1

Technology Primer

Technology OverviewThis document is written to explain the different software licenses available on the Mitel 3300 IP Communications Platform (ICP), and when and where theyare used. It explains which licenses are used in which scenarios and also whatthe different core software packages include. As well, it answers which licensesare used with the various off-board applications.

The first section of this document will discuss the top-level philosophy of 3300ICP licensing and the subsequent sections will delve into the detail.

All software licensing on the 3300 ICP is managed via Mitels ApplicationManagement Center (AMC). This document does not detail the workings of theAMC and the reader is assumed to have a basic understanding of the AMC.

3300 ICP License PhilosophyThe software licenses available within the 3300 ICP product can be separated into three distinct categories:

Core software packages

Licenses based on individual usage

System wide licenses

Of these three categories, every 3300 ICP system must have a core softwarepackage before it can be enabled in any manner. The core software package is theinitial license that enables the Application Record on the AMC and includes othersystem wide or individual licenses depending on the software package used.

Core Software PackagesEvery 3300 ICP system requires a core software package. Below are the availablepackages for the 3300 ICP as of November 1, 2006. Included in the table are thesoftware package part numbers, description and which additional licenses areincluded. For detailed descriptions on the content enabled within the coresoftware packages, please see the relevant sections later in this document.The specific device limitations noted in each core software package include any combination of IP device, SIP user and ONS licenses.

2 3300 IP COMMUNICATIONS PLATFORM

Technology Primer

Package DifferencesThe core software packages can be separated into two different functional groups;there are the Integrated software packages and the Gateway software packages.The differences between these two groups are the licenses included within therelevant package. The second main difference between the packages is the numberof devices that each package supports. It is important that this limit is understood.

Core Software Package Device LimitsEach software package has a device limit associated with it. This limit means that no more than 64, 200, 500 or 1,400 devices can be attached or programmedto the specific system at any one time when the relevant software package isbeing used.

An example of this in real terms is the Integrated s/w pkg 64 devices. Thispackage cannot have more than 64 ONS / IP device and / or SIP user licensesattached or programmed to the Application Record at anyone time. For instance,if the customer has 50 IP phones programmed on the 3300 ICP, then they can only add a maximum of 14 more devices to the system, irrespective of the type of device. If the customer wishes to add 20 more devices to the system, then theyneed to upgrade the core software package to the 200-device limit package first.

Part Number

54002533

54002534

54002764

54002535

54002536

54002537

54002538

Description

Integrated s/w pkg 64 devices



Integrated s/w pkg 1,400 devices

Gateway s/w pkg 64 devices


Gateway s/w pkg 1,400 devices

Contents

8 x user / device / voice mail licenses5 x ACD licenses1 x Network link license

8 x user / device / voice mail licenses5 x ACD licenses1 x Network link license

8 x user / device / voice mail licenses1 x Network link license

8 x user / device / voice mail licenses1 x Network link license

IP Networking

IP Networking

IP Networking

Device Limits and N+1 ResiliencyThe device limits stated in each software package include all programmed deviceson the 3300 ICP (including active and inactive devices), so in a scenario where a customer wants to use the 3300 ICPs N+1 resiliency solution, a larger softwarepackage may be required than the specific hardware platform can actually support.

In the example shown below, we have three 3300 ICP MXe Standard Controllers,each running 200 IP phones. This means they are all equipped with a 200 deviceintegrated software package. The resilient back-up controller is also a MXeStandard Controller and will not have more than 200 devices connected to it at any one time, as it is assumed only one controller would ever fail at any one time. However, the back-up controller does need to have all 600 devicesprogrammed as inactive devices, meaning the back-up controller requires a 1,400 device integrated software package.

Software Package UpgradesThe reason for having different types of software packages (Integrated andGateway) and different sizes (64, 200, 500 and 1,400), are to allow us to pricethe different packages specifically for the market segment that the product isbeing aimed at. To only have one software package would inevitably price us out of certain markets so the intention for our core software packages is toensure we are competitive in all our chosen areas.

Technology Primer


IP Phones (200)

3300 MXe ControllerA

3300 MXe ControllerBack-up

Router

IP Phones (200)

3300 MXe ControllerB

IP Phones (200)

3300 MXe ControllerC


Technology Primer

For customers who have a system installed, they are limited to the number ofdevices specified in the core software package. The customer can upgrade theirdevice limit by adding the specific upgrade part number to the existingApplication Record.

A software package can only be upgraded to the next limit, i.e., 64 to 200 or 200 to 500. Integrated software packages can not be upgraded to Gatewaypackages, or vice versa.

Hardware and Software DifferencesThe 3300 ICP controller platforms all have specific capacity limitations.

The limitations as of Release 7.1 are as follows:

Part Number

54002541

54002766

54002542

54002543

54002544

Platform(Standalone)

CX(i) Controller

MXe Standardconfiguration

MXe Expandedconfiguration

AX

MaximumDevices

150

350

1,500

250

Maximum IP Devices

100

300

1,400

100

MaximumTDM Devices

104 (96 via ASU +8 embedded)

128 (via ASUs) or350 (via PeripheralCabinets)

1,152

192

DNIC Support

No

Yes, via aPeripheral Cabinet

Yes, via aPeripheral Cabinet

No

Description

Upgd to 200 device intgd s/w pkg

Upgd to 500 device intgd s/w pkg

Upgd to 1,400 device intgd s/w pkg

Upgd to 200 device gateway s/w pkg

Upgd to 1,400 device gateway s/w pkg

It is important to notice that the hardware and software limitations are differentand that these differences should be seen as strengths of flexibility rather thanas a weakness. The divergence of the hardware and software limitationsdeliberately separates hardware and software components further, and has thebenefit of allowing businesses to choose different hardware options withouthaving to pay the excess software costs that they may not need. Alternatively,they can purchase additional software capacity without needing to purchasemore hardware than is specifically required.

The reason for having a different user license limitation within a single packagein comparison to the device limitation, is that a higher number of user licensesare required when utilizing applications like hot desking.


Technology Primer


Integrated s/w pkg200 devices

Integrated s/w pkg500 devices

Integrated s/w pkg1,400 devices



Gateway s/w pkg1,400 devices

ProgrammedDevice Limit

64

200

500

5,600

64

200

5,600

User LicenseLimit

256

700

2,000

5,600

256

700

5,600


Technology Primer

Individual Usage LicensesThe Individual Usage Licenses on the 3300 ICP allow greater software densities to be added to a 3300 ICP.

Network Link LicenseA Network Link License is required for each E1 / T1 link to the 3300 ICP. An E1 / T1 link can be physically connected to the 3300 ICP in a number of ways:

Via the Network Service Unit (NSU) (which supports 2 x E1 / T1 links per NSU)

Via the Embedded E1 / T1 module (which support 1 or 2 E1 / T1 links per module)

Via the traditional Mitel Digital Services Unit (DSU) (which can house up to fourCEPT cards, with each CEPT card capable of supporting 2 x E1 / T1 30 links)

When a redundant E1 / T1 link is used, an embedded E1 / T1 module is installedin two different controllers. When using this redundant drop back capability,a Network Link License is required on both controllers.

An embedded BRI module can support up to four BRI connections, and noNetwork Link License is required to enable the embedded module.

The BRI Network Service Unit (NSU) that is used in the Americas does notconnect directly to the 3300 ICP controller. The BRI NSU connects to a UniversalNSU. Although there is no specific BRI license, the Universal NSU requires aNetwork Link License because it connects to the BRI NSU using a 30-channelMSDN / DPNSS connection.

SIP Trunking LicenseSIP Trunking connects the 3300 ICP to other enterprise premise equipment, likeapplication platforms, and carrier networks via an IP link rather than traditionalanalog and digital connections.

For each concurrent SIP channel used, a SIP Trunking license on the 3300 ICP is required. So to mirror the capacity of an E1 / T1 link, the customer wouldpurchase 30 / 24 SIP channels.

Voice Mailbox LicenseA voice mail license is required for each mail box. A voice mail box can be used as a:

Standard extension voice mail

An information only mail box

A transfer only mail box


A message only mail box

RAD mail box

A menu node

Guest Mail box only available when the system wide hospitality voice mail license is enabled

Front of House mail box only available when the system wide hospitality voice mail license is enabled

If a customer wishes to allow 200 users access to the embedded voice mail,200 voice mail licenses need to be purchased. When using Multi-Level AutoAttendant, a voice mail license is required for each menu node within theattendant. A voice mail license will also be required if Auto Attendant transfers a call to a feature that requires a separate voice mailbox. For example, whenpressing an option within Auto Attendant to transfer to an information only voicemail box, the information only voice mailbox will require a voice mail box license.

If a customer wishes to utilize the resilient mailbox functionality, the voice maillicenses need to be purchased on both the primary and secondary controller.The dual mail boxes are managed independently by the user, and they are notautomatically synchronized.

ACD LicenseAccess to the ACD functionality on the 3300 ICP is controlled through the ACDLicense. Each IP device that needs to be capable of ACD type functionality (i.e., can have an ACD agent logged into it) requires an ACD license.

All IP devices that are classified as ACD devices require a User, Device and ACDlicense on the system that the phone is registered against, when there is noagent logged in.

These three licenses are the only licenses required when using ACD hot desking.If an agent visits a different location, but still wants to log on to their normalACD groups, they simply find an IP set that has got the ability to be used as an ACD set and log in as normal. The set will then establish that the agent ID is registered to a different 3300 ICP controller and reconnect the agent with their home system.

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Technology Primer

User and Device LicenseTo understand User and Device Licenses, it is important to start by distinguishingbetween the words device and user. A Device License is typically used whenconnecting a Mitel phone or soft phone that will control the voice connection to the 3300 ICP. A User License is typically used to create a user profile on the 3300 ICP.

It should be noted that neither license is required for traditional telephonedevices or SIP devices.

User LicenseA User License is required for each person who requires service on a Mitel IPphone, whether they are a desk-based user, a hot desk user, a wireless user, anoperator or a Mitel Your Assistant Softphone user. The User License effectivelyprovides the user with a profile on the 3300 ICP.

An IP phone that is programmed to be a hot desk device does require a UserLicense, as the phone can still be used as a normal device without anybodylogged in, and therefore a standard profile needs to be created. The User Licensefor a hot desk device is transacted for no charge when using Mitel Pricing tools.

Device LicenseA Device License is required for each physical IP device that is connected to the3300 ICP. A Device License effectively provides the extension number for thedevice on the relevant controller and allows voice streaming to that device orsoft phone. A Device License is therefore required for the following scenarios:

A Mitel IP phone connected to its primary controller

A resilient Mitel IP phone connected to its secondary controller

A wireless IP device

A hot desk device

A Mitel 5550 IP Console

Your Assistant Softphone

Other soft phones using the MiNET protocol

When an IP device has been designated as resilient, two device licenses are used.One Device License is required for the primary controller and one Device Licensefor the secondary controller.


ONS Line LicenseTraditional analog phones that are connected to the ASU II or the AX controllerrequire a single ONS Line License.

Technology Primer

Non resilient IP Phone

Resilient IP Phone

ACD agent phone

Resilient ACD agent phone

Hot desk device

Hot desk user

Your Assistant desktop

Your AssistantSoftphone

Your Assistant Lite desktop

Your Assistant Lite Softphone

DECT / Wireless device

5550 IP console

Intelligent Queue port

Citel Link gateway

User License

Yes

Yes: Primary

Yes

Yes

Yes

Yes

No

Yes

No

Yes

Yes

Yes

Yes

Yes: per port

Device License

Yes

Two: Primary andsecondary controller

Yes: ACD license also needed

Two: Primary andsecondary. ACD licenseon both primary andsecondary controller

Yes

No

No

Yes

No

Yes

Yes

Yes

Yes

Yes: per port

License Matrix for Device and User Licenses


Technology Primer

Analog devices that are connected to the Analog Main Board, Analog OptionBoard, 24-port ASU, Universal ASU or Peripheral cabinet do not require an ONS Line License.

SIP User LicenseFor every SIP device or SIP line side software agent connected to a 3300 ICP, aSIP User License is required. SIP devices do not require a standard user or devicelicense. However, each SIP User License reduces the number of subsequent userand device licenses available on the 3300 ICP by one.

System Wide LicensesUnlike individual usage licenses, System Wide Licenses are either turned on orturned off. The capacity of each option is not limited by the number of licensesenabled on the system, but only whether it is allowed or not.

IP NetworkingIP Networking allows multiple 3300 ICPs to connect together over a datanetwork. A 3300 ICP IP Networking license is either on or off, and would need to be enabled on at least two 3300 ICP controllers to have any effect. An IPNetworking license is required on each 3300 ICP that will join into a singlenetwork, and a Mitel solution can connect a maximum of 250 x 3300 ICP systems together.

TenantingThe Tenanting software option allows a system to be partitioned among a numberof tenants, and to be configured to look like a separate system to each tenant.Up to 64 small businesses, or departments of a larger business, can sharefeatures and capabilities of the system.

Consoles, CO trunks, and dial-in trunks can be allocated individually to eachtenant, or shared between tenants. Switching to night service can be donecentrally, or on a tenant-to-tenant basis. Calls through the system can beblocked, so tenants can only call each other on CO trunks.

XNETXNET allows private networking (DPNSS) functionality to be supported across thepublic network via a PRI link if supported by the service provider. The license iseither on or off for any particular 3300 ICP controller. The license would need tobe enabled on at least two 3300 ICP controllers to have any effect. When using


XNET in a hybrid deployment, i.e., the signalling is transmitted across the datanetwork while the voice traffic is transmitted across the public network, IPNetworking needs to be turned on for all of the relevant 3300 ICP controllers.

Voice MailThere are three system wide voice mail licenses. When any of these licenses areenabled, the functionality within the license becomes available to all users of the voice mail.

Advanced Voice Mail this license will enable call recording, unified messagingand personal contacts on the voice mail system

Hospitality Voice Mail this license will enable the voice mail to connect the voice mail to a Property Management System

Voice Mail Networking this license allows users to send and receive messagesbetween all voice mail servers on the network

CompressionCompression licenses are required when compressing telephony calls that originateor end at traditional TDM points, for instance, analog phones or PRI lines.

By installing a compression DSP module and a compression license, the 3300 ICPwill compress a call across an IP network to a compatible IP device or another3300 ICP controller (the second 3300 controller must also have a compressionDSP module and license enabled). The compression of the call then occurs atG729 between the 3300 controller and either the IP device or secondary 3300controller, depending on whether the end device is capable of supportingcompression. Compression licenses are available in packs of eight channels.This means that with eight channels enabled on the 3300 ICP controller, eightsimultaneous calls at any one time can be compressed.

The compression licenses and modules help compress calls when one or both endsof the call are traditional telephony parts. Calls that have Mitel IP phones at bothends, and that support compression, do not require compression licenses or modules.

Application ConnectivityWhen connecting various applications to the 3300 ICP, on occasion licenses arerequired on the 3300 ICP to enable the application to work. This section gives a short overview of which 3300 ICP licenses are required for which applications.Further details will be available within the relevant Product Bulletins andinformation on Mitel OnLine.

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Live Business Gateway The Mitel Live Business Gateway is licensed on the number of Microsoft OfficeCommunicator 2005 clients that want to control a Mitel phone. No additionallicenses are required on the 3300 ICP.

PC to PhoneWhen using Communicator 2005 as a standalone soft phone, calls betweenCommunicator 2005 clients are sent directly between the clients using SIP acrossthe data network. When the Communicator 2005 clients need to call eitherexternally across the PSTN, or to other traditional telephones, there needs to be a translation between SIP and traditional telephony protocols. The 3300 ICPconnects to the Microsoft Office Live Communications Server 2005 via SIP Trunks,and allows the Communicator 2005 clients to call traditional phones, and alsoreceive calls from external devices.

The number of SIP channels between the 3300 ICP and the Live CommunicationsServer 2005 depends on the number of simultaneous calls the customer wants to be able to support. For instance, if 500 Communicator 2005 clients are beingused, and the customer wants to be able to support 100 simultaneous callsbetween those clients and non-Communicator end points, then 100 SIP Trunksneed to be licensed and programmed between the 3300 ICP and the LiveCommunications Server 2005.

Mitel Mobile ExtensionThe Mitel Mobile Extension application requires additional device and userlicenses for the 3300 ICP. These additional licenses are required for:

The pool of outgoing lines, used to dial out to the mobile devices

For Telephone User Interface ports, used primarily to activate / de-activate the service or to change the twinned device number

For the virtual extensions that are used to monitor the Mobile Extension users desktop devices

A suitable number of device and user licenses are bundled with the MobileExtension user licenses. The number of licenses bundled with the MobileExtension user licenses is based on the recommendations stated in the Mobile Extension Engineering guidelines.

These figures assume average traffic patterns, based on an average of five callsper hour with an average duration of three minutes. Higher traffic sites mayrequire more outgoing lines, and if this is the case, then the subsequent numberof device and user licenses can be ordered in the normal way.


Mitel Your AssistantWhen using Your Assistant in the desk phone mode, there are no further 3300 ICP licenses required.

When using Your Assistant in Softphone mode, as well as the relevant YourAssistant licenses, a user and device license is required on the 3300 ICP.

Mitel Teleworker SolutionWhen Mitel IP phones are connected to the Mitel Teleworker Solution server,the phones appear to the 3300 ICP as a standard IP phone. This means they use a user and device license on the 3300 ICP controller and these licenses areordered separately from the Teleworker Solution licenses.

Mitel Quick ConferenceMitel Quick Conference connects to the 3300 ICP via SIP Trunk channels. Thismeans that an equivalent number of SIP Trunk licenses are required for thenumber of Quick Conference channels that are required.

The 3300 ICP SIP Trunk licenses are included with the Quick Conference licenseswhen the system is ordered, and therefore do not need to be configured separately.

Mitel Customer Interaction SolutionsThe majority of licenses used within the Mitel Customer Interaction Solutions aremanaged by the actual applications, and not the 3300 ICP. As this document isfocused on the 3300 ICP licenses, this section will only highlight the 3300 ICPlicenses that are used.

3300 ICP ACD LicensesAccess to the ACD functionality on the 3300 ICP is controlled through the ACD license. Each IP device that needs to be capable of ACD type functionality(i.e., can have an ACD agent logged into it) requires an ACD license.

Therefore, all IP devices that are classified as ACD devices require a user, deviceand ACD license on the system that the phone is registered against when there is no agent logged in.

These three licenses are the only licenses required when using ACD hot desking.If an agent visits a different location, but still wants to log on to their normal ACDgroups, they simply find an IP phone that has the ability to be used as an ACD set,and log in as normal. The set will then establish that the agent ID is registered to a different 3300 ICP, and attempt to connect the agent to their home system.

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Resilient ACD DevicesTo make an ACD device resilient, as well as the user, device and ACD licenses onthe primary controller, further licenses are required on the secondary 3300 ICPcontroller. The licenses required on the secondary controller are a device licenseand an ACD license. Therefore, a resilient ACD device uses 2 x device licenses,2 x ACD licenses and 1 x user license. When configuring and ordering resilientACD devices, there is a specific ACD resilient license. This license simply adds a standard ACD license onto the secondary controller.

Mitel Intelligent QueueThe Mitel Intelligent Queue application connects to the 3300 ICP on a per portbasis. For each Intelligent Queue port that is required, the same number of deviceand user licenses are also required.

Mitel ACD PhoneSet Manager and SoftphoneMitel ACD PhoneSet Manager takes control of and utilizes the voice path of a MitelIP phone. It therefore does not require any specific 3300 ICP licenses to work.As the Mitel ACD Softphone application manages all the voice traffic, instead ofusing a Mitel IP phone, then each soft phone client requires a device and user license.

Mitel NuPoint MessengerMitel NuPoint Messenger connects to the 3300 ICP via IP ports that each requirea user and device license. This means that an equivalent number of user and devicelicenses are required for the number of NuPoint Messenger ports that are required.

Mitel Speech ServerMitel Speech Server connects to the 3300 ICP via IP ports that each require auser and device license. This means that an equivalent number of user and devicelicenses are required for the number of Speech Server ports that are required.

Mitel Messaging ServerThe Mitel Messaging Server connects to the 3300 ICP via IP ports that each requirea user and device license. This means that an equivalent number of user and devicelicenses are required for the number of Messaging Server ports that are required.

Mitel Pricing ToolThis document outlines the licenses that are specified within the 3300 ICP.It should be noted however, that the Mitel Pricing Tool (MPT) uses differentterminology when a sales executive is configuring a solution. The difference can be explained by the desire to make the pricing tool as simple and


straightforward to use as possible. When using MPT, the sales executive is askedto specify the number of users / devices each 3300 ICP controller will manage.An example of the simplified questions are as follows:

What are the number of:

Desktop / Wireless users IP phone licenses?

Hot desk devices?

Hot desk users?

Resilient users?

These four questions all relate back to the device and user licenses, and ensurethe correct number of licenses are ordered for any solution. The four questionsabove do not relate to new licenses on the 3300 ICP, but are there to simplify the configuration process.

Implementation ScenariosTo further clarify the licenses required for a 3300 ICP solution, please see the following two scenarios.

Scenario OneA customer has a single office with the following set-up:

2 x 3300 ICP controllers both using a 500 device integrated core software package the systems are networked together

400 x Resilient 5224 IP Phones split evenly across the two 3300 ICP controllers

20 x Hot desk devices on controller A

50 x Hot desk users on controller A

500 x Voice mail boxes on controller B

30 x SIP Trunk channels on controller A

1 x redundant E1 / T1 link

10 x Teleworker Solution phones in addition to the 400 phones in the office on controller A

10 x Mobile Extension users average traffic on controller A

40 x Your Assistant desktop users on controller B

20 x Your Assistant Softphone users on controller B

50 x ACD agents 30 will use a 5224 IP Phone and 20 will use an ACD Softphone all on controller B

12 x Quick Conference channels on controller A

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Contact Center applications with:

20 x ACD Softphone on controller B

10 x port Intelligent Queue server on controller B

Live Communications Server 2005 with 50 x PC to Phone Communicator 2005software agents with a requirement for 15 simultaneous calls on controller A

The total number of 3300 ICP licenses required on each controller is as follows:


Technology Primer

License type

IP Networking

Device license

User license

ACD licenses

SIP Trunklicenses

Voice mailboxlicenses

Network linklicense

Number of licenses

2

895

545

50

57

500

2

Information

IP Networking for both controllers

445 on controller A, 400 for resilientdesk phones, 10 for Teleworker Solutionsets, 20 for hot desk devices 15 for Mobile Extension450 on controller B, 400 for resilientdesk phones, 20 for ACD Softphone 20 for Your Assistant Softphone, 10 for IQ

295 for controller A, 200 for desk phones20 for hot desk devices, 50 for hot deskusers, 10 for Teleworker Solution phones15 for Mobile Extension250 for controller B, 200 for desk phones20 for Your Assistant Softphone 20 for ACD Softphone and 10 for IQ

All on controller B, 20 will be used with ACD Softphone and 30 will be usedon desktop sets

All on controller A, 30 for SIP Trunkconnection 12 for Quick Conference 15 for connectivity to LCS for PC tophone calls

500 voice mail licenses on controller Bfor the relevant users

1 each for controllers A and B to support the redundant link


The licenses noted above are the licenses that will need to be enabled on the3300 ICP controllers. The licenses ordered using MPT are different for thefollowing reasons:

MPT uses questions about the type of usage to automatically create the correctnumber of licenses. For instance, 400 resilient desktop phones will order 400 userlicense and 800 device licenses

In many examples, marketing packages are created that hide the underlying license until it is enabled by the AMC. For instance, ordering a Mobile Extensionapplication will place the user and device licenses into the AMC, but they will not be seen as part of the order

The core software packages contain a certain number of licenses. For instance,when the customer orders 500 voice mail boxes, the resulting MPT configurationwill only order 492 because eight licenses are included in the core package

Scenario TwoA customer has a multi-site solution.The head office has the following configuration:

1 x 3300 ICP controller using the 200 device integrated core software package

100 x 5340 IP Phones

100 x voice mail boxes

15 x ONS phones

1 x E1 / T1 link

100 x Your Assistant desktop

IP Networking to the branch office

Mitel Live Business Gateway supporting Microsoft Communicator 2005 management of desktop phones

The branch office has the following configuration:

1 x 3300 ICP controller using the 64 device Gateway Core software package

20 x 5224 IP phones

20 x Hot desk devices

100 x Hot desk users

20 x Voice mail boxes

IP Networking to the head office

Technology Primer

The total number of 3300 ICP licenses required on each controller is as follows:

The licenses noted above are the licenses that will need to be enabled on the3300 ICP controllers. The licenses ordered using MPT are different for thefollowing reasons:

MPT uses questions about the type of usage to automatically create the correctnumber of licenses. For instance, 20 hot desk devices and 100 hot desk users at thebranch office will enable 120 user licenses and 20 device licenses for the branch office

The core software packages contain a certain number of licenses. For instance,when the customer orders 100 voice mailboxes for the head office, the resultingMPT configuration will only order 92 licenses because eight licenses are includedin the core package that is used at the head office. Equally, only one IP Networkingoption will be ordered, as the branch office core software package already includesIP Networking


Technology Primer

License type

IP Networking

Device license

User license

ONS license

Voice mail box license

Network link license

Number of licenses

2

140

240

11

120

1

Information

Required for the head office

100 for the head office40 for the branch office

100 for the head office140 for the branch office

11 for head office (4 are connected to theAMB card which doesnot need a ONS license)

100 for the head office 20 for the branch office

For the head office


GlossaryE1 / T1 A connection standard offering 24 or 30 channels of digital connectivityISDN Integrated Services Digital NetworkISDN30 A 30 channel digital interface typically used to connect systems to the

public network or to connect PBXs together to create private networksNSU Universal Network Services Unit used to connect the 3300 ICP

Controller to an ISDN30 connectionDPNSS Digital Private Networking Signaling System. An ISDN30 protocol that

is used predominantly in the UK to network PBXs togetherSIP Session Initiation ProtocolACD Automatic Call DistributionG711 The ITU protocol for transmitting Voice over IP using 64k of bandwidthG729 The ITU protocol for transmitting Voice over IP using 8k of bandwidth

Technology Primer

Companies dont make decisions, people do. That is why Mitel is leading the

way toward a new and more personalized approach to communications for

enterprise and small business. Our innovative solutions, applications and

desktop appliances enable you to access, process and control your

communications and information naturally, simply and efficiently.

Our solutions allow you to collaborate over distance and time and to interact

with your customers, colleagues and partners as never before. By combining

the power of voice, data and video over converged high speed networks,

Mitel provides you with flexible and personalized tools that let you leverage

the latest advances for personal and organizational advantage.

www.mitel.comTHIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of thedate of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation toyou as a result of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

Copyright 2006, Mitel Networks Corporation. All Rights Reserved. GD 12275

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Technology Primer

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3300IP Technology Primer