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32 1 The Leadership Excellence Series Resolving Conflict

321 The Leadership Excellence Series Resolving Conflict

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Page 1: 321 The Leadership Excellence Series Resolving Conflict

321

The Leadership Excellence Series

Resolving Conflict

Page 2: 321 The Leadership Excellence Series Resolving Conflict

Conflict is what you get when two or more

people have differences, real or perceived, that are

not resolved.

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DefinitionsDefinitions

Page 3: 321 The Leadership Excellence Series Resolving Conflict

Conflict resolution is what we do to identify and

address conflict in a mature and respectful way.

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DefinitionsDefinitions

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1. Contentious Personalities

2. Misunderstanding

3. Issues

4. Styles of Leadership

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Types of ConflictTypes of Conflict

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1. Ignore it

2. Smooth it over

3. Force

4. Compromise

5. Collaboration

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Methods for Resolving ConflictMethods for Resolving Conflict

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1. Find the root cause.

2. Allow all parties to speak.

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Facilitate CollaborationFacilitate Collaboration

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Do not allow emotion to consume the parties involved.

Keep a respectful, empathetic, and caring attitude toward everyone.

Stay away from blame and accusations.

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Facilitate CollaborationFacilitate Collaboration

A Word of Caution

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3. Encourage all parties to listen.

4. Identify areas of disagreement.

5. Identify areas of agreement.

6. Search for solutions.

7. Reach a consensus.

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Facilitate CollaborationFacilitate Collaboration

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Write down all ideas as they are generated.

Evaluate the positive and negative aspects of each idea.

Narrow the list to the idea that best resolves the problem.

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The Brainstorming MethodThe Brainstorming Method

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A leader mustA leader mustresolve conflict!resolve conflict!

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ConclusionConclusion