Emirates Integrated Telecommunications Company

The views expressed in this presentation are solely of the presenter and not necessarily of du

Bit-stream in the UAEdu experiences

2Copyright © 2011 du All rights reserved.

du is pioneering advanced and innovative fixed services across its footprint

du is the 1st operator to provide advanced Fibre to the Home (FTTH) connections to 100% of its customers

du provides innovative BB, fixed line and IPTV services over its superfast fibre optic network to customers within the du zone

du has pioneered Real Home Broadband and Real Business Broadband to bring fast broadband connectivity to its customers at affordable prices, for the 1st time in the UAE

For customers living outside the du area, du offers the benefit of high-value fixed line services through its Homephone Carrier Select (and soon Carrier Pre-Select) service

3Copyright © 2011 du All rights reserved.

The UAE bit-stream initiative is unique is several ways and is comprehensive in scope

Bit-stream based fixed services will be available to customers in all 7 Emirates Abu Dhabi Dubai Sharjah Umm-al-Quwain Ajman Fujairah Ras al Khaimah

All fixed products and services will be available via bit-stream wholesale Broadband Landline – voice over bit-stream IPTV Fixed services for small and medium

enterprises (SME) Symmetric business services L2VPN

All the fixed access technologies present in the du and Etisalat network are in scope for bit-stream IP DSLAM ATM DSLAM MSAN GPON FTTH

All customer groups are eligible for bit-stream Residential customers SOHO, SME customers Enterprise customers

All the wholesale processes involved in the end-to-end customer lifecycle are being automated, and will be delivered against pre-defined SLA parameters New Order, Migration Upgrade / Downgrade processes Relocation process Cease process Wholesale Trouble Ticketing Comprehensive SLA for all processes, backed up by SLG, to

ensure a good customer experience

Bit-stream scope

Access TechnologiesGeography

Wholesale products

Automated processes,

SLA

Customer segments, types

Dimensions of bit-stream in the UAE

4Copyright © 2011 du All rights reserved.

Bitstream timeline

Negotiations commenced in 2009 Technical proof of concept has been conducted in parallel Currently conducting end to end inter-operator testing Plan to launch Bitstream by the end of 2011