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8/9/2019 3 Organization Design A
1/29
Aonnouu Gicglknd & Ginw`uknd
Iqdcnkzcukin Ginw`uknd
C Fcviqoe Gi``ogukin if
Tiqhknd Rcroqw, Rqowonucukinw, Niuow
Cggm`cuoe Ivoq
Ino @ind Ginw`uknd Gcqooq
'7 if 4
Iqdcnkzcukin Eowkdn&Iqdcnkzcukin Eovo`irmonu
Rcqu 3
.
Rqowonucukinw cne Lcneiuw fiq
Iqdcnkzcukin Eovo`irmonu cne Eowkdn
==========================================================
Ulkw Eigmonu Rcdo 3
,G+ 1232 G.L. Aonnouu
1; Rcdow
8/9/2019 3 Organization Design A
2/29
Fiuq C|kimw Rcdo 3 if 3
Acwkg Fiq C|kimw3
3. Kf ino irukmkzow ulo rcquw if cn{ w{wuom
ulo qow`u kw `oww ulcn cn irukmkzoe tli`o
1. Cn iqdcnkzcukinw qow`uw cqo o|cgu`{ tlcu mcncdomonu lcw
eowkdnoe ku ui rqiego c`ulidl wc``{ nknuonukinc``{.
7. Awknoww Qow`uw cqo rqiegoe a{
Roir`o Mchknd c Glikgo Ui Ucho Cgukin,ui aolcvo+
5. Iqdcnkzcukinc` nkuw cqo w{wuomw.. ulokq rcquw wli`e fku
cne gcn ao ginwgkiw`{ eowkdnoe ui ei wi. Ulkw eowkdn
knf`ongow ulo glikgow cne cgukin roir`o cqo
ca`o cne tk``knd ui ondcdo kn.
Ku kw lo`rf` ui ulknh if ulowo cw ulo Wuoc`ul C|kimw. Ulokq
kmr`kgcukinw gcn wnoch r in ino. Kf ino kdniqow iq eiownu woo
ulo Wuoc`ul C|kimw, ulo ginwosongow cqo wkdnkfkgcnu... fiq c`` kn ulo
cqoc.
3 Fqim Tkhkroekc.. Cn c|kim kw cn{ wonuongo rqiriwkukin wucuomonu iq q`o ulcu fiqmw ulo acwkw if c fiqmc`
w{wuom. _n`kho uloiqomw c|kimw cqo nokuloq eoqkvoe a{ rqkngkr`ow if eoegukin niq cqo ulo{ eominwuqca`o a{
fiqmc` rqiifw. Knwuoce cn c|kim kw uchon fiq dqcnuoe cw vc`ke cne woqvow cw c nogowwcq{ wucquknd riknu fiq eoegknd
cne knfoqongknd `idkgc``{ ginwkwuonu rqiriwkukinw. Kn mcn{ wcdow !c|kim! !riwu`cuo! cne !cwwmrukin! cqo woe
knuoqglcndoca`{
Ulkw Eigmonu Rcdo 1
,G+ 1232 G.L. Aonnouu
8/9/2019 3 Organization Design A
3/29
Tl{ Iqdcnkzcukin Eowkdn Rcdo 3 if 7
Tl{ Iqdcnkwcukin Eowkdn9
Eowkdnknd Iqdcnkzcukinw
Tlon neoquchknd ui kmrqivo ulo roqfiqmcngo if c awknoww ku kw kmriqucnu ui qogidnkzo ulcu
ulo awknoww qow`uw cqo cguc``{ rqiegoe a{ roir`o, ulo omr`i{oow# Ulowo roir`o cqogliiwknd ui ucho cgukinw cne ulowo cgukinw rqiego ulo awknoww iugimow. Ulo{ cqoknf`ongoe kn ulo sc`ku{ ukmo`knoww cne crrqirqkcuonoww if ulokq cgukinw a{ ulo iqdcnkzcukinw{wuom ulo{ tiqh tkulkn. Ulkw iqdcnkwcukin w{wuom kw mceo r if wuqcuod{ iajogukvow tiqhrqigowwow wuqguqow8 cne ulo vcqkiw knfiqmcukin mcncdomonu cne LQ w{wuomw.
Ku kw lo`rf` ui ulknh caiu cn iqdcnkzcukin kn c tc{ ulcu keonukfkow cne `knhw ulowo rcquw. Cwof` eofknkukin fi``itw. Ocgl if ulo iqdcnkzcukinc` rcquw o`omonuw kw neoq`knoe.
Cn iqdcnkzcukin kw mceo r if roir`o, tli cqo uidouloq ui cglkovo wimo wlcqoerqriwo a{ ulo cggimr`kwlmonu if c ucwh eouoqmknoe a{ ulkw rqriwo. Ulo{ cqo miukvcuoe a{qotcqe moglcnkwmw, giiqekncuoe ulqidl wuqguqow cne `knhoe a{ knfiqmcukin cne eogkwkin
rqigowwow.
Cu ukmow ulo vcqkiw rcquw aogimo iuecuoe iq cqo mceo `oww crrqirqkcuo aogcwo if cglcndo kn wuqcuod{ iq kn ulo tiqh ulo roir`o mwu cggimr`kwl fiq ulo awknoww ui aowggowwf`. Ku kw niu nwc` fiq ekffoqonu roir`o iq dqirw ui lcvo c rcqukg`cq knuoqowu kn iqqowrinwkak`ku{ fiq ino iq gimakncukinw if ulowo rcquw. Ulw glcndow cqo ifuon mceo tkuliu cginwgkiw ginwkeoqcukin if ulo offogu ulo glcndow mkdlu lcvo in iuloqw kn ulo ivoqc`` w{wuom.U{rkgc``{ ulo ivoqc`` iqdcnkzcukinc` w{wuom jwu ovi`vow qculoq ulcn aoknd ginwgkiw`{gliwon. ,`kho c Mckno fcqmliwo+ Ulkw hkne if wrinucnoiw eowkdn kw ncuqc` litovoqknuonukinc` eowkdn gcn qow`u kn aouuoq roqfiqmcngo.
Iqdcnkzcukinc` w{wuomw cqo `kho c`` iuloq hknew if w{wuomw. Kf ino irukmkwow cn{ if ulo rcquw
ulon ulo qow`u kw `oww ulcn cn irukmkwoe tli`o. Keoc``{ ocgl rcqu kw gqcfuoe ui fku to`` tkulocgl if ulo iuloq kmriqucnu rcquw. Ulo rqigoww if mchknd g`ocq glikgow in ocgl rcqu tlk`omcknucknknd cn ctcqonoww if lit ulo rcquw cqo fkuuknd kw gc``oe iqdcnkzcukin eowkdn. Ocglglikgo kw ginwkeoqoe cne qovkotoe cne miekfkoe ui onwqo cn irukmm c`kdnmonu ui rqiegoulo qoskqoe awknoww qow`uw. Ocgl if ulowo rcquw kw `kho ulo `knhw kn c glckn. Kf cn{ ino kwtoch iq kf ulo{ cqo riiq`{ mcugloe ulo ivoqc`` awknoww kw tochonoe cne qow`uw cqo cffoguoe.
C tli`o w{wuom iq li`kwukg iqdcnkzcukin eowkdn kw ino kn tlkgl `oceoqw lcvo gliwon uiginwgkiw`{ irukmkwo ulo ginnogukin if roir`o ui ulo nooeoe tiqh kn c tc{ ulcu rqiegow uloqoskqoe qow`uw cne rqiegow ulo eowkqoe g`uqo. Ulo aonofkuw if eiknd ulkw kng`eo:
Iqdcnkzcukinc` gcrcak`kukow cqo c`kdnoe tkul ulo eowkqoe awknoww wuqcuod{
Ulo wo if c`` qowiqgow kw irukmkwoe
W{wuomw cne wuqguqow cqo c`kdnoe ui cwwqo ulo eowkqoe g`uqo Qoegow `iww fiqm ginf`kguknd iq cmakdiw ekqogukin cne rqcgukgow
Qoegoe rqigoww g{g`o-ukmow
Roir`o onca`oe ui mcho ulo qkdlu glikgo caiu cgukinw ulo{ ucho cne tiqh ulo{ ei.
Ulkw Eigmonu Rcdo 7
,G+ 1232 G.L. Aonnouu
8/9/2019 3 Organization Design A
4/29
Tl{ Iqdcnkzcukin Eowkdn Rcdo 1 if 7
Li`kwukg Awknoww Mieo` ... Tli`o W{wuom Eowkdn
C Li`kwukg Awknoww Mieo` kw ulo qow`u if wgl cn crrqicgl. Ku kw c uoqm ulcu eowgqkaow cgimr`ouo wou if mie`ow ulcu aodknw tkul wuqcuod{ cne onew tkul ulo keonukfkgcukin if cniqdcnkwcukinc` w{wuom ui miwu offogukvo`{ ginnogu ulo roir`o ui ulo tiqh qoskqoe a{ ulo notwuqcuod{.
Wggowwf` awknoww nkuw neoqwucne ulo kmriqucngo if eofknknd c awknoww wuqcuod{ ulcu
onca`ow ulom ui tkn kn ulo gqqonu mcqhour`cgo. Ulkw kw rcqu if gimr`ouknd c awknoww mieo`ulcu c`wi kng`eow eouoqmknknd vc`o eqkvoqw cw c tc{ ui onwqo ulo lkdl-`ovoqcdo iroqcukinc`cgukvkukow ti`e ao keonukfkoe. Wgl awknowwow qogidnkwo ulcu cw ulo onvkqinmonu glcndow iquoglni`idkow glcndo ulo{ mwu qocejwu ulokq awknoww wuqcuod{ ui ao wggowwf`. Cu ukmowulo{ ei niu qogidnkwo ulcu ku kw c`wi kmriqucnu ui qocejwu iq qoeowkdn ulo iqdcnkwcukin ulcuiroqcukinc`kzow ulo glcndoe wuqcuod{. Ulo cwwmrukin kw ulcu c not wuqcuod{ ,iq iajogukvow+wddowuw ulcu not hknew if tiqh cne omr`i{oo aolcvkiqw cqo qoskqoe.
Kn iuloq tiqew ingo c awknoww lcw gliwon c not wuqcuod{ qocwwowwknd ulo mcjiq rqigowwowriknuw iu ulo gqkukgc` tiqh ulcu mwu ao eino fiq ulo wuqcuod{ ui ao wggowwf`. Ulkw tiqh kwcnc`{woe fiq ulo lkdl `ovoqcdo tiqh tkulkn ulo rqigowwow.. ulo vc`o eqkvoqw. Ku kw ulonkmriqucnu ulcu ulo awknoww ginwkeoq tlcu kw qoskqoe fqim kuw roir`o cne LQ w{wuomw ui
onwqo ulcu ulo qoskqoe hknew if not aolcvkiqw cuukueow cne g`uqo cqo rqowonu cw ulotiqh kw aoknd cggimr`kwloe.
C mcjiq glcndo kn awknoww wuqcuod{ wc``{ wddowuw ulcu ulo roir`o nooe ekffoqonu whk``w cne`ovo`w if gimmkumonu. Ulo LQ w{wuomw ulon nooe ui ao miekfkoe ui rqiego ulkw glcndo. Ulotiqh knvi`voe kw ui mcho glikgow cne uqceoiffw cmind ulo irukinw fiq ocgl if ulo o`omonuw iqrcquw if ulo iqdcnkzcukinc` w{wuom wi ulcu ulo{ c`` fku to`` uidouloq ui wrriqu ulo wuqcuod{.Ulowo o`omonuw kng`eo:
Ulo rqigowwow Ui aowu cqqcndo ulo tiqh
Ulo iqd. wuqguqow Ui aowu wrriqu ulo rqigowwow
Ulo roir`o Aowu wkuoe ui ei ulo tiqh
Qotcqe w{wuomw Ongiqcdo nooeoe aolcvkiqw
Knfi)Eogkwkinw w{wuomw Ui wrriqu c`` if ulo caivo
Ulkw gcnniu ao eino kn c `knocq wosonukc` tc{. Ku kw c gu-cne-fku cne qo-gu hkne ifrqigoww. Fiq o|cmr`o cw ulo hkne if tiqh glcndow ulo hknew if roir`o cqo cffoguoe. Ulkw knuqn cffoguw ulo hknew if miukvcukin w{wuomw ulcu mc{ ao qoskqoe fiq ulo roir`o. Ulkw kn uqnlcw cn kmrcgu in ulo hknew if tiqh wuqguqow ulcu mc{ iq mc{ niu ao cevcnucdoiw. Oug.
Ulkw Eigmonu Rcdo 5
,G+ 1232 G.L. Aonnouu
8/9/2019 3 Organization Design A
5/29
Tl{ Iqdcnkzcukin Eowkdn Rcdo 7 if 7
Ulkw c miekfkgcukin if ulo Lcnnc ) Dc`aqckul Mieo` kw c wof` tc{ ui eorkgu ulowo knuoqqo`cukinwlkrw
.
Awknoww
Wkucukin
Awknoww
Wuqcuod{
AwknowwQow`uw
G`uqo
Iqd. Eowkdn
O`omonuw
Iqd.G`uqo
GlikgowGlikgow
Qow`uknd Qoc`ku{
Qow`uknd Qoc`ku{
Onvkqinmonuc` EomcnewGimrcqo
DqirUcqdouw
Dvmu.
Gimroukukin
Niqmw)Rqcgukgow
Iawoqvoe
Eoegoe Vc`ow
& Cwwmrukinw
Acqqo`w
Ei``cqw
QIK
LW&O
!FKU!
TIQH
QOTCQEW[WUOMW
KNFI & EOGKWKINW[WUOMW
WUQ_GU_QO
ROIR@O
Ulo Tiqh
Whk``w, NmaoqwUqcknknd
Qoriquknd, Jia Eowkdnw Mooukndw, Ri`kg{
Fngukinw
Ui Ao EinoUcwhw & Rqigowwow
Gimmnkgcukinw
Rc{, RqimiukinWcukwfcgukin
Mcncdomonu
!Eowkdnw! tkul
kuw ec{-ui-ec{
Glikgow
if Ulowo
O`omonuw
ulo Qoc`kukow
Omr`i{oow
Oginim{
Cw O|rqowwoe
Cw Iroqcuknd
Rqriwo
Iajogukvow
Dic`w
Ulo Fkvo O`omonuw if Iqd. Eowkdn
Ulowo Cqo
C`wi Ulo
@ovoqw fiq
Glcndo
Ulkw Eigmonu Rcdo ?
,G+ 1232 G.L. Aonnouu
8/9/2019 3 Organization Design A
6/29
Lmcn Qowiqgow
Ulo Iro
KnruwUlkndw ulo w{wuom
mwu lcvo & mwucggoru fqim iuwkeo
W{wuom Ainecq{Keonukfkow tlcu kw cne tlcu kw niu
tkulkn ulo w{wuom
Fooeacgh @iirwKnfiqmcukin fqim ulo iuruw
ulcu kmrcgu ulo knruw
Uqcnwfiqmcukin RqigowwowTiqh ulo w{wuom eiow uiglcndo knruw ui iuruw
Eom
cnew
if
uloOn
vkqin
monu
Knekvkec` Giqo Rqigowwow Dqir Giqo Rqigowwow Uoglnkgc` Giqo Rqigowwow
Iron W{wuom Mieo`
,G+ 1232 G.L. Aonnouu
8/9/2019 3 Organization Design A
7/29
Lmcn Qowiqgow
Iqd. Eowkdn
O`omonuw
Glikgow
Awknoww
Qow`uw
Qow`uknd Qoc`ku{ Acqqo`w
Ei``cqw
Gimrcqo
ulo Qoc`kukow
Iqd.G
Auwknoww
Wkucukin
Onvkqinmonuc` Eomcnew
Dkvonw ifGlcquoqknd
Iqdcnkzcukin
Gimroukukin
Omr`i{oow
Oginim{
Iqdcnkzcukin
Ekqogukin
Glikgow
Rqriwo
Iajogukvow
Dic`w
!FKU!
Ulo Fkvo O`omonuw if Iqd. Eowkdn
M
Ulowo Cqo
C`wi Ulo
@ovoqw fiq
Glcndo
ROIR@O
Whk``w, NmaoqwUqcknknd
WUQ_GU_QO
Qoriquknd, Jia Eowkdnw
Fngukinw
TIQH
Ulo TiqhUi Ao EinoUcwhw & Rqigowwow
KNFI & EOGKWKINW[WUOMW Mooukn
Gimm
MIUKVCUKIN
W[WUOMWRc{, RqimiukinWcukwfcgukin
Lcnnc )
Divoqnmonu
Awknoww Wuqcuod{
Lcnnc-Dc`aqckul Mieo`
,G+ 1232 G.L. Aonnouu
8/9/2019 3 Organization Design A
8/29
Kmrqivo iq Qo-eowkdn Rcdo 3 if 3
KMRQIVKND vw. QO-EOWKDNKND
Tlon ginwkeoqknd kmrqivomonuw iq mcjiq glcndo kn cn o|kwuknd iqdcnkzcukin iq rqigoww uloekcdqcm ao`it iffoqw c wof` tc{ ui onlcngo ulo gcrcak`ku{ iq roqfiqmcngo `ovo`w ulcu
tk`` `kho`{ qow`u.
Ku kw skuo niqmc` ui aodkn wgl c rqigoww tkul cn neoqwucneknd if ulo o|kwuknd iq cw kw wucuo.Fi``itknd ulcu ku kw gimmin ui keonukf{ rqia`omw iq iuecuoe cwroguw cne wddowukmrqivomonuw ui kngqocwo ulo eowkqoe roqfiqmcngo. Ulkw crrqicgl kw wddowuoe knCrrqicgl '1 kn ulo ekcdqcm ao`it. Ku qow`uw kn ulo AOUUOQ riwkukin in ulo uqkcnd`ocne eiow qow`u kn wimo `ovo` if kmrqivomonu.
C wof` c`uoqncukvo kw ui iroqcuo tkul Crrqicgl '3. Ulkw wddowuw: aodkn tkul c vkwkin cneekwgwwkin if ulo Keoc` ui eofkno ulo o`omonuw if tlcu kw qoc``{ eowkqoe tkuliu qodcqe,cu ulkw riknu+ cw ui tlcu kw riwwka`o iq lit ku ti`e ao aqidlu knui aoknd. Wucquknd tkululkw gingoru eovo`irw onoqd{ cne onulwkcwm if gqocuknd wimoulknd qoc``{ dqocu cne wouw
ulo acq fiq riuonukc` fuqo kmrqivomonuw.
Lcvknd eovo`iroe wgl c rkguqo ulo eowkdn uocm gcn ulon Acgh Ku Iff Ui Qoc`ku{. Ulkw kwqorqowonuoe a{ ulo RIWWKA@O riwkukin ao`it. Uchknd ulkw crrqicgl qow`uw kn cwkdnkfkgcnu dckn ivoq ulo Kmrqivomonu crrqicgl. Hnitknd ulcu to tk`` ginwgkiw`{ acghiff fqim ulo keoc` lo`rw uliwo tli uone ui ekwginu ulo uk`ku{ if tiqhknd tkul c vkwkin.Mcn{ roir`o lcvo dqocu ekffkg`u{ eofknknd tlcu ulo{ qoc``{ nooe iq ti`e `kho kf ulo{gcnniu woo lit ku kw riwwka`o ui dou ku. Crrqicgl '3 lo`rw ulowo roir`o dou rcwu ulkw
wugh riknu
Ulkw Eigmonu Rcdo