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1 L1 Understanding customer service in the retail sector 3: Going shopping What shop do you like to visit the most? Why?

3: Going shopping · 1 L1 Understanding customer service in the retail sector 3: Going shopping What shop do you like to visit the most? Why?

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Page 1: 3: Going shopping · 1 L1 Understanding customer service in the retail sector 3: Going shopping What shop do you like to visit the most? Why?

1

L1 Understanding customer service in the retail sector

3: Going shoppingWhat shop do you like to visit the most?

Why?

Page 2: 3: Going shopping · 1 L1 Understanding customer service in the retail sector 3: Going shopping What shop do you like to visit the most? Why?

L1 Understanding customer service in the retail sector

© Pearson Education Ltd 2017. Copying permitted for purchasing institution only. This material is not copyright free.

2

1 What is wrong with this shop? Circle the things you fi nd.

2 How could the shop put things right?

Activity 3: Is this a good shop?

2

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