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MICHAEL JACKSON PETER VAN KETS GRAEME CODRINGTON BEV HANCOCK PIETER GELDENHUYS The Future of Business Revolutionised: Strategy, Change and Transformation Extreme Adventurer: Pushing the boundaries for Leadership and Teams The Future of Business Success in Turbulent Times Business Strategist & Team Building Specialist Innovation Guru, Tour Guide to the Future, Director: ITSI. PRESENTATION SKILLS MASTERCLASS THE LEADING EDGE INNOVATION MASTERCLASS 3 CUSTOMER CONVERSATIONS ARTIFICIAL INTELLIGENCE More and more executives are being called on to deliver presentations on-stage, online and on video. Learn to present a professionally structured message with impact with one of the most successful global experts on the conference stage. Take a fresh look at leadership through the eyes of an adventurer who has faced the challenges of a turbulent world. Peter van Kets and a team of leadership experts explore the lessons of Leadership from his expedition and guide you through applying them to your life and work. Every organisation in the world wants innovation. It’s included as a core value and key strategic imperative in most company’s vision statements. Yet, it is so rarely achieved. Most organisations move from year to year experiencing not much more than incremental growth and small change steps. The quality of the conversations we have determines the quality of results we achieve. If we can master just three conversations, it will positively impact the ability to collaborate, diminish conflict and communicate effectively across silos. It is clear that Artificial Intelligence (AI) and Machine Learning (ML) will have a profound impact on almost all companies in years to come. The proliferation of Big Data, IOT and smartphones, and the ease of integration into open AI Learning Engines, have taken Machine Intelligence out of the domain of academia, and made it one of the largest business opportunities for the foreseeable future. The impact of AI will be vast and profound, and it will be felt across the entire value chain. It is for this reason that the AI Master Class for Executives was created. MASTERCLASS CHEAT SHEET SHIFT, ENHANCE & ENGAGE DOWNLOADABLE VERSION AVAILABLE SANDRO FORTE JOHN CREMER ANDY PRESTON CAROLINE RAVENALL ROBIN BANKS JUSTIN COHEN LYNN BAKER RUSTY LABUSCHAGNE SHAY MC CONNON The Business Of Sales Success High Performance Specialist, Change Catalyst Mind Power Mastery: Motivation to YOUR Success Unleashing Human Potential: Motivating Teams, Sales and Leadership A True Story of Perseverance and Inspiration Engaged people driving performance THE SUCCESS MASTERCLASS THE ART OF READING PEOPLE: DECODING HUMAN BEINGS STAND OUT SELLING THRIVE – DYNAMIC BUSINESS CONTEXTS FOR A DISRUPTIVE AGE THE MIND POWER MASTERCLASS PITCH TO WIN THE DRIVING AUTHORITY ON CUSTOMER EXPERIENCE VICTORY OVER INJUSTICE THE ’HOW TO’ OF EMPLOYEE ENGAGEMENT This two day, interactive, fully immersive, Masterclass GUARANTEES success – a minimum 30% increase in production in just 90 days. The content of this hugely popular programme includes: John is renowned for his humorous, thought provoking delivery which springs from his long experience as a performance improviser. He works in the USA, Europe and Africa with an extensive range of clients - basically anyone who does business with people finds huge value in this system. Business is more challenging, competition is fierce and profits are being squeezed as everyone fights for the same business in the race to the bottom. Sound familiar? To combat this the Stand Out Selling Masterclass will show you how to differentiate yourself from the competition and win the business at the price you want to charge. In a world of constant disruption and change, staying ahead of the game and delivering a mind-blowing customer experience at every touch point requires a flexible, agile and resilient dynamic context (culture) within a specific team or organisation. This programme is offered over four weeks, one session per week and is supported by a daily 30 minute Mind Power practice. Trounce the competition - The untold secret of how ordinary people are winning high stakes pitches doing six simple things. Discover the formula even rookie sales people are using to double their sales, and one of the most experienced and successful pitchmen, Niel Malan is calling: “The most powerful system to create and deliver a winning pitch I have ever seen.” The business case for having employees engaged has been made (David McLeod) but organisations struggle to create it. In this masterclass, Shay Mc Connon will share with you the employee engagement model he has developed for organisations like Siemens, Heineken, Emirates and others globally. He gives you not only the Why and the What, but the How To for engagement. The Customer Experience Game is appropriate for all levels of personnel, from Boards of Directors, through to sales and front-line staff. The Customer Experience Game is an interactive intervention designed to increase employee awareness of the current customer journey, identifying critical touch points, pain points and opportunities for improvement. The Customer Experience Game is designed around 3 critical components of customer experience: Voice of the Customer, Brand Delivery in the Customer Journey, Employee Ambassadorship. The Customer Experience board game can be played with up to 30 participants split into teams lasts 2 – 4 hours depending on the client’s requirements. Just like in business, the team with the happiest customers win! Rusty survived ten horrific years in prison for a crime he didn’t commit and emerged with a message of hope, strength and courage. From his experience in the harshest conditions he learned the importance of self-leadership, working with power, and getting the best from people

3 CUSTOMER CONVERSATIONS - uniquespeakerbureau.com€¦ · key strategic imperative in most company’s vision statements. Yet, it is so rarely achieved. Most organisations move from

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Page 1: 3 CUSTOMER CONVERSATIONS - uniquespeakerbureau.com€¦ · key strategic imperative in most company’s vision statements. Yet, it is so rarely achieved. Most organisations move from

MICHAEL JACKSON

PETER VAN KETS

GRAEME CODRINGTON

BEV HANCOCK

PIETER GELDENHUYS

The Future of Business Revolutionised: Strategy, Change and Transformation

Extreme Adventurer: Pushing the boundaries for Leadership and Teams

The Future of Business Success in Turbulent Times

Business Strategist & Team Building Specialist

Innovation Guru, Tour Guide to the Future, Director: ITSI.

PRESENTATION SKILLS MASTERCLASS

THE LEADING EDGE

INNOVATION MASTERCLASS

3 CUSTOMER CONVERSATIONS

ARTIFICIAL INTELLIGENCE

More and more executives are being called on to deliver presentations on-stage, online and on video. Learn to present a professionally structured message with impact with one of the most successful global experts on the conference stage.

Take a fresh look at leadership through the eyes of an adventurer who has faced the challenges of a turbulent world. Peter van Kets and a team of leadership experts explore the lessons of Leadership from his expedition and guide you through applying them to your life and work.

Every organisation in the world wants innovation. It’s included as a core value and key strategic imperative in most company’s vision statements. Yet, it is so rarely achieved. Most organisations move from year to year experiencing not much more than incremental growth and small change steps.

The quality of the conversations we have determines the quality of results we achieve. If we can master just three conversations, it will positively impact the ability to collaborate, diminish conflict and communicate effectively across silos.

It is clear that Artificial Intelligence (AI) and Machine Learning (ML) will have a profound impact on almost all companies in years to come. The proliferation of Big Data, IOT and smartphones, and the ease of integration into open AI Learning Engines, have taken Machine Intelligence out of the domain of academia, and made it one of the largest business opportunities for the foreseeable future. The impact of AI will be vast and profound, and it will be felt across the entire value chain. It is for this reason that the AI Master Class for Executives was created.

MASTERCLASS CHEATSHEET

S HI F T, E N HA N C E & E N G A G E

D O W N L O A DA B L EV E R S I O N

AVA I L A B L E

SANDRO FORTE

JOHN CREMER

ANDY PRESTON

CAROLINE RAVENALL

ROBIN BANKS

JUSTIN COHEN

LYNN BAKER

RUSTY LABUSCHAGNE

SHAY MC CONNON

The Business Of Sales Success

High Performance Specialist, Change Catalyst

Mind Power Mastery: Motivation to YOUR Success

Unleashing Human Potential: Motivating Teams, Sales and Leadership

A True Story of Perseverance and Inspiration

Engaged people driving performance

THE SUCCESS MASTERCLASS

THE ART OF READING PEOPLE: DECODING HUMAN BEINGS

STAND OUT SELLING

THRIVE – DYNAMIC BUSINESS CONTEXTS FOR A DISRUPTIVE AGE

THE MIND POWER MASTERCLASS

PITCH TO WIN

THE DRIVING AUTHORITY ON CUSTOMER EXPERIENCE

VICTORY OVER INJUSTICE

THE ’HOW TO’ OF EMPLOYEE ENGAGEMENT

This two day, interactive, fully immersive, Masterclass GUARANTEES success – a minimum 30% increase in production in just 90 days. The content of this hugely popular programme includes:

John is renowned for his humorous, thought provoking delivery which springs from his long experience as a performance improviser. He works in the USA, Europe and Africa with an extensive range of clients - basically anyone who does business with people finds huge value in this system.

Business is more challenging, competition is fierce and profits are being squeezed as everyone fights for the same business in the race to the bottom. Sound familiar? To combat this the Stand Out Selling Masterclass will show you how to differentiate yourself from the competition and win the business at the price you want to charge.

In a world of constant disruption and change, staying ahead of the game and delivering a mind-blowing customer experience at every touch point requires a flexible, agile and resilient dynamic context (culture) within a specific team or organisation.

This programme is offered over four weeks, one session per week and is supported by a daily 30 minute Mind Power practice.

Trounce the competition - The untold secret of how ordinary people are winning high stakes pitches doing six simple things. Discover the formula even rookie sales people are using to double their sales, and one of the most experienced and successful pitchmen, Niel Malan is calling: “The most powerful system to create and deliver a winning pitch I have ever seen.”

The business case for having employees engaged has been made (David McLeod) but organisations struggle to create it.

In this masterclass, Shay Mc Connon will share with you the employee engagement model he has developed for organisations like Siemens, Heineken, Emirates and others globally. He gives you not only the Why and the What, but the How To for engagement.

The Customer Experience Game is appropriate for all levels of personnel, from Boards of Directors, through to sales and front-line staff. The Customer Experience Game is an interactive intervention designed to increase employee awareness of the current customer journey, identifying critical touch points, pain points and opportunities for improvement. The Customer Experience Game is designed around 3 critical components of customer experience: Voice of the Customer, Brand Delivery in the Customer Journey, Employee Ambassadorship. The Customer Experience board game can be played with up to 30 participants split into teams lasts 2 – 4 hours depending on the client’s requirements. Just like in business, the team with the happiest customers win!

Rusty survived ten horrific years in prison for a crime he didn’t commit and emerged with a message of hope, strength and courage. From his experience in the harshest conditions he learned the importance of self-leadership, working with power, and getting the best from people