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5/12/2011
1
Compliant social media
for financial advisors
Compliant social media
for financial advisors
Dean Emerick
Ottawa Social Media Marketing
Dean Emerick
Ottawa Social Media Marketing
19571957 The USSR launches sputnikThe USSR launches sputnik
1958USAF creates computer inter-net to share information between geographic
locations as a precaution.
19891989 The Internet is available to the PublicThe Internet is available to the Public
1993 The World Wide Web is created
Wild WestWild West “Webmasters” stuff pages with any and all keywords to get traffic
“Webmasters” stuff pages with any and all keywords to get traffic
Nothing is Relevant
undermines public confidenceand web is on the verge of collapse
Registered September 15, 1997Registered September 15, 1997Page Rank(Larry)
Page Rank(Larry)
AlgorithmIntroduced
“Relevance based on more than 500 million variables and 2 billion
terms...”
19981998
”PC Magazine” reports that Google “has an uncanny knack for returning extremely relevant results” ... become search engine of choice in the
Top 100 Web Sites
”PC Magazine” reports that Google “has an uncanny knack for returning extremely relevant results” ... become search engine of choice in the
Top 100 Web Sites
5/12/2011
2
• Notable Milestones
• 2000
•1 Billion URL’s Indexed
2003
Blogger is acquired and Weblogs become a
bonafide media
2004
6 Billion items indexed including
800 million pictures
• 2006
•Youtube is acquired cornering
online video2007
Gmail is open to anyone, cornering the
email market
2008
1 Trillion URL’s indexed
• 2010
•500 million Facebook users forces
Google to include Social Media in the algorithm
Processing Processing
Just breathe...because
the more things change
the more they stay the same.
5/12/2011
3
things you need to know...
linkedIn was the first true social media platform
the social power cluster = youtube, twitter, facebook, linkedin, wordpress
what you do off-page and on-page are equally important
keywords are the foundation of your online strategy
because the googlebot follows links, backlinks matter
nothing has changed
we still read, listen and watch
How do people get their INFORMATION?How do people get their INFORMATION?
PrintPrint
RadioRadio
TelevisionTelevision
Read = Article, BlogRead = Article, Blog
Listen = PodcastListen = Podcast
Watch = Video SitesWatch = Video Sites
nothing has changed
except....
it is a social medium, not a marketing medium
which means that people get to interact
5/12/2011
4
• In order to make a sale people need to trust you.
• In order to trust you, people need to meet you.
• In order to meet you they need a venue.
•Get them for a coffee, serve them for a lifetime.
it’s all
about the
coffee
the internet is just another point of contact
Etiquette for Everyone
PROFILES
Use your real name and photo
SCREEN NAMES
Studmuffin69 don’t creep any one out
PAGES
Have separate accounts for your
personal profile
5/12/2011
5
FORTHCOMING
Detail who you want to befriend and why.
Not everyone need apply.
SALESY
Focus on being a person of value
STRANGERS
Avoid approaching your friends friends
for sales purposes. If you are doing your
job right, then you will be recommended
WASTE of TIME
Do not waste others time with
invitations to play games, birthday
requests, etc.
THINK FIRST
Don't put anything on the Internet that you
don't want your future boss, current client
or potential clients to readYou may be judged for the company you keep
FRIENDS
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6
Not everyone is going to want to be your
friend and it may not be for personal reasons.
Accept and move on.
GRACE write your updates in a word processing
document so you can check grammar
and spelling before you post.
WORD PROCESSING
Never post when you're tired, jet lagged,
intoxicated, angry or upset.
NEVER
ComplianceIssues
AdviceAdviceAdviceAdviceDo not give specific advice Do not give specific advice
online.online.
Offer to meet or use your phone.Offer to meet or use your phone.
Other’s who read it might use it Other’s who read it might use it
although it does not fit their portfolio.although it does not fit their portfolio.
HardcopiesHardcopiesHardcopiesHardcopies
Keep track of these because you will need Keep track of these because you will need
them for your permanent records.them for your permanent records.
5/12/2011
7
OpinionsOpinionsOpinionsOpinions
Giving opinions may be misconstrued as Giving opinions may be misconstrued as
an endorsementan endorsement
ClientsClientsClientsClients
Discourage them from posting sensitive Discourage them from posting sensitive
personal information.personal information.
Use the phone, not email.Use the phone, not email.
InstructionsInstructionsInstructionsInstructions
Offer to meet or use your phone.Offer to meet or use your phone.
Do not accept them.Do not accept them.
LicenseLicenseLicenseLicense
Clearly state what products and services Clearly state what products and services
you are allowed to offer. you are allowed to offer.
CredibilityCredibilityCredibilityCredibility
You may expose yourself to attacks or You may expose yourself to attacks or
criticism.criticism.
RegulatorsRegulatorsRegulatorsRegulators
Know your legalese because Regulators Know your legalese because Regulators
are out there.are out there.
5/12/2011
8
EthicsEthicsEthicsEthics
Be wary of misrepresentation, omission Be wary of misrepresentation, omission
of information, breach of privacy, etc.of information, breach of privacy, etc.
PermanentPermanentPermanentPermanent
Each update, video, article, “like”, tweet, Each update, video, article, “like”, tweet,
picture, link and blog post is out there picture, link and blog post is out there
FOREVER. FOREVER.
Think before you Think before you
post.post.
Social MediaSocial Media
Be consistant.Be consistant.
Check it at the same times every working day.Check it at the same times every working day.
Make a policy to not post until 10 minutes after you wrote your responseMake a policy to not post until 10 minutes after you wrote your response
Get your prospects to a coffeeGet your prospects to a coffee
Err on the side of cautionErr on the side of caution
Create curiosity, avoid salesy tacticsCreate curiosity, avoid salesy tactics
If you are creating interesting content, people will find youIf you are creating interesting content, people will find you
Online Marketing Online Marketing
RulesRules
Know what your KEYWORDS are and build on Know what your KEYWORDS are and build on
them.them.
More exposure is better than less, so use all of the available More exposure is better than less, so use all of the available
media.media.
Article, Blog, Podcast, Video.Article, Blog, Podcast, Video.
Paint with a broad brush because whatever you put out there will be there forever.Paint with a broad brush because whatever you put out there will be there forever.
What we know...
• 86% of all local searches are
online
5/12/2011
9
90% of these searches result in offline activity61% went offline to purchase the
product/service they found online.
90% of consumer purchases are made within
20 miles of where people live or workOnly 26% of local businesses have a
comprehensive online presence
Translation:
Most consumers are using
their phones and computers
to find products to purchase
locally, but are only finding 1
in 4 of the service providers.
Branding
consumers search by problem or solution
shin splints = nike
children’s safety = bridgestone
back pain = chiropractor
things to do in ottawa = festivals
5/12/2011
10
80%Keywords:
bedbug bed bugsbedbugsbed bug
one
variation appears in8/10 searches
Financial Advisors
financial advising
finance advisor 18,000/month
40,000/monthcfp
6600 month
investment advisory 6500/month
financial advisors
18,000/month
https://adwords.google.com/
Free Keyword Tool from Google
Tip of the day....you can find me at ottawasocialmediamarketing.com
my name is dean emerick