3 ASHRM Update and Accelerating Safety - cshrm.org · in June, ASHRM launches a national campaign to promote awareness of risk management and provides communication tools to equip

4/19/2016

1

A personal membership

group of

American Society for Healthcare

Risk Management


group of

• 6,000 members strong

• Society of individuals involved in the risk management field

• Clinical risk managers

• Patient safety

• Risk financing/claims management

• Compliance

• Legal & regulatory

• Personal Membership Group of the AHA

• 34 Years in Existence

ASHRM is…


group of

2016 Board of Directors

Ellen Grady

Venditti

MS, RN, CPHRM,

FASHRM

Past-President

Ann Gaffey

RN, MSN, CPHRM,

DFASHRM

President

Victor KleinMD, MBA, CPHRM, FASHRM

Barbara McCarthyRN, MPH, CIC, CPHQ, CPHRM, FASHRM

Sherrill Peters BSN, CPHRM, ARM, FASHRM

Hala Helm

JD, MBA, CPHRM,

FASHRM, CHC,

FACHE

Margaret CurtinMPA, HCA, CPHRM, DFASHRM, CPCUa

Lisa A. Ramthun

RN, MSN,

CPHRM

Mike Midgley

RN, JD, MPH,

CPHRM, FASHRM

President-Elect

David Sine

DrBE, ARM, CSP,

CPHRM

4/19/2016

2


group of

Kimberly A. Hoarle,

MBA, CAE

Executive Director

Fran Charney, RN, MS,

CPHRM, CPHQ, CPPS,

CPSO, FASHRM

Risk Management

Director

Virginia

Petrancosta, CAE

Marketing &

Communications

Director

Matthew B. Hornberger,

MBA, CAE

Associate Executive

Director

Derrick MitchellGovernance & Operations Specialist

Cassandra TulipanoMembership & Operations Coordinator

ASHRM Staff

Katie Carlson, RN,

MSN, MHA

Education Manager

Grecelda BuchananContent & Education Specialist

Genevieve HonesSenior Education Specialist

Patrick MurraySenior Marketing & Communications Specialist

Shaun O’BrienMulti-media Specialist

Laura RobertsSenior Membership Specialist


group of

ASHRM strives to…

VisionTo advance patient safety, reduce uncertainty, and maximize

value through management of risk across the healthcare enterprise.

MissionASHRM is the leader in advancing safe and trusted healthcare

through enterprise risk management.

Safe and Trusted Healthcare


group of

Facilitate effective decision making in the healthcare industry through the application of enterprise risk management.

Strategies:

1.1 Lead and support members and stakeholders in implementing best practices in ERM.

1.2 ASHRM will promote the use of enterprise risk management throughout the healthcare industry

Goal 1 – Enterprise Risk Management

4/19/2016

3


group of

Stakeholders ERM in healthcare

promotes a comprehensive framework

for making risk management decisions which maximize value

protection and creation by managing risk and

uncertainty and their connections to total value.

ASHRM ERM Definition


group of

Governance

Guiding Principles

Process

Identification (Uncertainty)

Assessment (Clarity)

Response (Action)

Evaluation (Recognition)

Communicate

Consult

Learn

Repeat

ASHRM ERM Framework


group of

Operational Clinical Strategic FinancialHuman Capital

Legal/

RegulatoryTechnology Hazard

PATIENT SAFETYPATIENT SAFETY

Holistic Approach

Value Protection and Value Creation

Enterprise Risk Management

4/19/2016

4


group of

Advance patient safety through a value driven approach.

Strategies:

2.1 Collaborate with key stakeholders, including patients and families, to support the delivery of safe care.

2.2 ASHRM will lead and support members’ and stakeholders’ in implementing best practices in patient safety without compromise.

Goal 2 – Patient Safety


group of

Be recognized as an influential leader in healthcare enterprise risk management.

Strategies:

3.1 ASHRM will collaborate with targeted, high-impact individuals and organizations that align with or advance

ASHRM’s vision and mission.

3.2 ASHRM will be recognized for its exceptional programs,

services, and advances in healthcare enterprise risk management.

3.3 ASHRM will Advocate for laws and policies that benefit

patients and enable healthcare to remain safe, viable, and

accessible.

Goal 3 - Leadership


group of

Have an effective governance and operational infrastructure to ensure necessary resources for execution of its strategic plan.

Strategies:

4.1 ASHRM will have a strong volunteer and governance structure to support organizational sustainability.

4.2 ASHRM will continue to grow its membership.

4.3 ASHRM will have a strong internal infrastructure with

necessary resources.

4.4 ASHRM will develop mutually beneficial collaborations

between affiliated chapters.

Goal 4 – Governance & Organizational Effectiveness

4/19/2016

5


group of

Continuing Initiatives

• Getting to Zero: Eliminating Preventable Serious Safety Events

• Recognizing & Promoting Best Practices in Risk Management Programs

• Addressing the Needs of Risk Managers in Non-Hospital Settings

ASHRM strives to…Make a Difference


group of

• Education for risk management & patient safety professionals

• Professional development, resources, networking opportunities

• Advances the specialty of healthcare risk management

ASHRM does…


group of

ASHRM Academy

An intimate face-to-face education and networking event

April 18-21 2016

La Cantera Resort

San Antonio, TX

• Enterprise Risk Management: Concepts and Strategies

• Risk Financing Boot camp

• Healthcare Risk Management and Patient Safety Certificates

• Certified Professional in Healthcare Risk Management CPHRM Prep

Course

230 Attendees

ASHRM does…Education

4/19/2016

6


group of

2016 ASHRM Annual Conference & Exhibition

ASHRM’s premiere educational event with more than 70 specialized

educational sessions

September 25-28, 2016

Orlando, FL



group of

Educational Programs

• Patient Safety Curriculum

• Healthcare Risk Management Certificate Program: Barton Modules

• CPHRM Exam Prep face-to-face and Webinar Series

• Webinars – monthly

ASHRM University – online education • Webinar archives

• CPHRM Prep on your on schedule!



group of

2016 Webinar Calendar

The Clinician and Staff Support

Toolkit: Navigating your way to

developing a Clinician and Staff

Support Program Thursday, May 12, 2016

Inspiration, Ideation, Action! An

introduction to Design Thinking

for Risk Managers Monday, May 23, 2016

ROI for Patient

Safety: Demonstrating the Value

of Risk Management Thursday July 14, 2016

Transgender Health Care Issues in

Risk Management Wednesday August 10, 2016

3-D Printing, Droids and Drones in

Healthcare and the Essentials on

Conducting an ERM Risk

Assessment for Emerging

Technology Thursday September 8, 2016

4/19/2016

7


group of

ASHRM Publications

• APEX Award Winning Journal of Healthcare Risk Management

• eNews (weekly)

• Forum newsletter

• White Papers

ASHRM does…Resources


group of

ASHRM does… Products

EDUCATIONAL PRODUCTS Electronic Print

Risk Management Handbook X

Enterprise Risk Management Handbook for Healthcare Entities

X X

Pearls X

Tool Kits X

Hospital Professional Liability and Physician Liability Benchmark Analysis

X X

CPHRM Exam Prep Guide X

Other Publications X X


group of


ASHRM Exchange

Members only electronic board to network, share information and learn from colleagues

eNews

Digest of the latest healthcare risk management news, sent to your inbox weekly

White Papers

White papers on patient safety, risk financing and claims, enterprise risk management and a range of risk management issues

Forum

Newsletter with updates on ASHRM activities and key initiatives, member profiles, job listings and more

4/19/2016

8


group of


Scholarships

Financial assistance to attend ASRHM Annual Conference to assist with your professional development

Career Connection

Online career resource to help you continue to advance professionally and a weekly e-mail with the latest employment

opportunities

AHA Smart Market Vendor Directory

Members-only web site access including membership

directory and Journal archives


group of

ASHRM does…Advancing the Specialty

HRM WeekDuring HRM Week

in June, ASHRM

launches a national campaign to

promote awareness

of risk management and provides

communication

tools to equip you to promote the value

of risk management

to your organization,

employer and co-

workers.

CPHRM Certified Professionals in Healthcare

Risk Management are recognized for

their expertise in the field.

RecognitionExperience and training can put you

on the path to achieving the

designation of FASHRM (fellow) or DFASHRM (distinguished fellow) of

ASHRM.


group of

Legislation

• Medical Professional Liability Reform

• PPACA

ASHRM does…Advancing the Specialty

Regulation/Accreditation

• Health Information Technology/Electronic Health Records

• Healthcare Reform Implementation (Accountable Care Organizations or ACOs)

• CMS Requirements including:

• Healthcare Acquired Conditions

• Health Information Technology—

Meaningful Use

• Hospital Inpatient Prospective

Payment System Rule

• Value Based Purchasing

• Application of EMTALA to Inpatients

• The Joint Commission Standards and the National Patient Safety Goals

ASHRM focuses on advocacy for its members and the specialty:

4/19/2016

9


group of

ASHRM supports…Chapters

• Chapter Affiliation

• Chapter Leadership Workshop at Annual Conference• Chapter Incentive Program

• Chapter Resources

• Promotion of Chapter Events

• ASHRM at Chapter Meetings!


group of

Contact Us


group of

Contact Us

4/19/2016

10

Accelerating Safety by Leading with Urgency

Ann D. Gaffey, RN, MSN, CPHRM, DFASHRM

Objectives

• Participants will be able to describe three behavioral change models that influence interventions to impact urgency of change.

• Participants will be able to discuss three barriers to advancing urgency in an organization.

• Participants will be able to discuss three ways to increase the urgency necessary for change.

Leading with Urgency

“A leader shapes and

shares a vision which gives point to the

work of others.” Charles Handy,

1992

Free From Harm: Accelerating Patient Safety Improvement 15 Years After To Err is Human.

National Patient Safety Foundation, 2015.

4/19/2016

11

Behavioral Change Models

Roger’s Diffusion of Innovation Theory


Bandura’s Social Cognitive Theory


Theory of Planned Behavior

4/19/2016

12

“….leaders at all levels are needed to overcome barriers and reach our goals, and they can come from anywhere.”

Overcoming the Barriers to Leading Change. Nancy Dearman, Kotter International. http://www.forbes.com/sites/johnkotter/2015/11/13/overcoming-the-barriers-to-leading-change/#7faeec86a64f

“In the rapidly changing and uncertain work environment of today no one person has all the answers to leadership”

A review of Leadership Theories and Competency Frameworks, Centre

for Leadership Studies. Found at: http://www2.fcsh.unl.pt/docentes/luisrodrigues/textos/Lideran%C3%A7a.pdf

Reasons for Resisting Change

• Fear of the unknown

• Lack of good information

• Fear of loss of security

• No reasons to change

• Fear of loss of power

• Lack of resources

• Bad timing

• Habit

• Cultural complacency

• Lack of communication

• Lack of alignment & accountability

• Passive or absent leadership support

• Micromanagement

• Overloaded workforce

• Inadequate systems

• Lack of control plans to measure and sustain results

Schermerhorn, J., Hunt, J., & Osborn, R. (2005). Organizational Behavior (9th ed.). NY: John Wiley & Sons, Inc.

Pexton, C. Overcoming Organizational Barriers to Change in Healthcare. http://www.ftpress.com/articles/article.aspx?p=1327759

4/19/2016

13

Four Ways to Increase Urgency Needed for Change

• Listen to customer-interfacing employees

• Use the power of video

• Don’t protect people from troubling data

• Send people out

Kotter, J. Four Ways to Increase the Urgency Needed for Change (April, 2014).Found at: https://hbr.org/2009/04/four-ways-to-increase-the-urge.htm

Lead the Change and Sustain Safety

“You can’t stop the

waves, but you can learn to

surf.”John

Kabat-Zin

Ann Gaffey703.597.5172

[email protected]

Documents

3 ASHRM Update and Accelerating Safety - cshrm.org · in June, ASHRM launches a national campaign to promote awareness of risk management and provides communication tools to equip