AIA Health Care Support Staff Orientation Package
3. AIA SOP - DAILY CLIENT MONITORING Alternative Isolation
Accommodation Locations
Standards of practice for: Daily Client Monitoring in
Alternative Isolation Accommodation
Status: v1 Revised: April 21, 2020 Owner: Shared Health
Daily Client Monitoring in Alternative Isolation
Accommodation
Page 1 of 2
1.0 POLICY: 1.1 Daily Client Monitoring 2.0 PURPOSE: 2.1 To
ensure the client, being supported in the AIA program, is contacted
daily with a
phone call to ensure safety and well-being during self-isolation
outside of their regular home setting. This monitoring process is
done in addition to monitoring that is conducted by Public Health
and/or OESH staff.
3.0 DEFINITIONS: 3.1 AIA site: a designated hotel, dorm, shelter
or other temporarily residence contracted
by AIA Program and identified as an Isolation site. 2.2 AIA Site
Manager: The AIA Manager is responsible for the administrative
and
operational functions of the Alternative Isolation Accommodation
setting(s). 2.3 AIA Intake Coordinator: an AIA staff assigned to
assess referrals and facilitate the
intake process. 2.4 AIA Support Staff: AIA staff assigned to
provide support services to clients at the
AIA site 2.5 Referral Source: a licensed healthcare professional
(OESH, PHN, other) who
identifies individuals in need for self-isolation and refers
same individuals to AIA for consideration / assessment to AIA.
2.6 Client: an individual referred to AIA program 4.0 PROCEDURE:
4.1 The daily monitoring process will be outlined to the client in
the information package
and verbally at the time of enrollment to the AIA setting. 4.2
During client enrollment, an AIA monitoring form will be initiated
specific to the
individual client. This form will be completed daily for the
duration of the client stay and will be stored with the client
file.
4.3 During the daily phone call the AIA Manager will review the
each of the questions/components in the document (See Appendix A
Daily Monitoring Form).
4.4 Any changes/concerns will be documented and addressed during
the phone call with a potential follow-up phone call in a
reasonable time frame.
4.5 The client will be instructed to contact the AIA Manager if
any changes/concerns
