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Understanding Individual Behavior:

Attitudes, Personality and Emotions

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Attitudes

The persistent tendency to feel or behavetowards some object.

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Changing Attitudes

Providing informationUse of fear

Influence of friends, peers, coworkers

Resolving discrepancies

Co-opting approach

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Attitudes & Behavior

Cognitive component of behavior

Affective component of behavior

Normative component of behavior

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Important Job-related behaviors

1. Job satisfaction

2. Organizational Commitment

3. Organizational Citizenship

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Job satisfaction

Performance = Expectations

The degree to which an individual finds his job up to or exceeding his expectations.

1. Work

2. Pay3. Promotion

4. Co-workers

5. Working conditions

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Effects of Job satisfaction

1. Absenteeism2. Defection (Partial vs. Full )

3. Organizational Commitment

4. Organizational citizenship behaviors

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Organizational Commitment

The extent to which an individual is willing to;

Stay long with the organization

Accepts values of the organization

Contribute maximum efforts for its well-being

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Facets of Org. Commitment

Continuance CommitmentAffective Commitment

Normative Commitment

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Organizational Citizenship behaviors (OCB)

Individual behaviour that is discretionary, not directlyor explicitly recognized by the formal reward system,

and in the aggregatepromotes the efficient and

effective functioning of the organization

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Dimensions/Types of OCBs

1. Altruism (helping others)

2. Generalized compliance (supporting and obeying organizational rules, values etc.)

3. Courtesy

4. Civic virtue (normative compliance)

5. Conscientiousness (sacrificing)

6. Sportsmanship (good winners)

7. Thoughfulness (how would it affect others?)

8. Commitment to the community

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PERSONALITY

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Definition

Make-up of ones mind.

How does he affect others?

How does he view himself?

His pattern of inner and outer measurable traitsPerson-situation interaction (Consistency, Adaptibility)

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Personality Dimensions

Knowledge (Formal, informal, explicit, tacit)

Skills

Abilities (Physical abilities, Intellectual ability)

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Personality Traits

Big Five

Extraversion (Extrovert, Introvert)

Openness

Neuroticism

Agreeableness

Conscientiousness

Adaptibility (High, Low)

Locus of control (External, Internal)

(Type A, Type B)

Machiavalinism (High Mach, Low Mach)

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Positive Psychology traits

Subjective well-being (High, Low)

Self efficacy (High, Low)

Emotional Intelligence (High, Low)

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Emotional Intelligence

Ability to identify, assess and manage ones own and others emotions

Components

Self awareness: understanding ones own emotions

Self management: having a control over ones own emotions

Social awareness: ability to sense, understand and react to others emotions

Social skills/relationship management: ability to inspire, influence and devlop others