Upload
robin-singh-bhullar
View
226
Download
13
Tags:
Embed Size (px)
Citation preview
Communication Skills
Communication is a series of experience of
Communication SkillsCommunication skills is the ability to use language (receptive) and express (expressive) information.
Effective communication skills are a critical element in your career and personal lives.
Communication Goals
Most Common Ways to Communicate
Speaking
WritingVisual ImageBody Language
Types of Communication On the basis of organization relationshipFormalInformalOn the basis of FlowVerticalCrosswise/DiagonalHorizontalOn the basis of ExpressionOralWrittenGesture
Barriers to CommunicationSemantic BarriersEmotional Or Psychological Barriers Organizational BarriersBarriers in Superiors
Semantic BarriersSymbols with different meaningBadly expressed messageFaulty translationUnclarified assumptionSpecialists language
Emotional Or Psychological BarriersPremature evolutionInattentionLoss of transmission & poor retentionUndue reliance on the written wordDistrust of communicationFailure to communicate
Organization BarriersOrganizational policyOrganization rules & regulationStatus relationComplexity in organization
Personal BarriersBarriers in SuperiorAttitude of SuperiorFear of challenge of authorityLack of time Lack of awareness Barriers in SubordinatesUnwillingness to communicateLack of proper incentive
Communication Process
SENDER
RECEIVER
Feedbackreceiversender
Communication is the process of sending and receiving information among peopleNoiseUse of channel to transmit the message
Communication code scheme
Communication Involves Three Components Verbal Messages - the words we chooseParaverbal Messages - how we say the wordsNonverbal Messages - our body languageThese Three Components Are Used To Send Clear, Concise MessagesReceive and Correctly Understand Messages Sent to Us
Effective Verbal Messages
Are brief, succinct, and organizedAre free of jargonDo not create resistance in the listener SENDING MESSAGES
Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures
Paraverbal MessagesParaverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
RECEIVING MESSAGESListeningRequires concentration and energyInvolves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspectiveRequires that we suspend judgment and evaluation
NonverbalGiving full physical attention to the speaker;Being aware of the speaker's nonverbal messages;VerbalPaying attention to the words and feelings that are being expressed Key Listening Skills
What makes a good communicator?
Deepti SinghHow do you develop your communication skills? Explore the related skills
Deepti Singh
Tips to good communication skillsMaintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills At Last
Effective Communication . . .It is two way.It involves active listening.It reflects the accountability of speaker and listener.It utilizes feedback.It is free of stress.It is clear.
Thanks