2nd QUARTER 2019 CNFBTA FORUM

THANK YOU TO OUR SPONSORS

❖Tricia Mauldin - CNFBTA President Welcome

❖John Lamont – Florida Hotel & Conference Ctr

❖Mike McCabe – ECPAT – CNFBTA’s Focus

❖Shanna Gregg – In the News

❖Tricia Carillo – Travel Inc.– Keynote Speaker

❖Dana Fischbeck – PAC Challenge

❖Randy Griswold – Scholarship Opportunities

❖Artificial vs Authentic Intelligence - Panel Discussion

❖Phyllis Tess – Membership Benefits

❖Julie Sasche- SAX Meditation – Mindfulness @ Work

❖Raffle!

ECPAT-USA’s mission is to protect every child’s basic human right to grow up free from the threat of sexual exploitation and trafficking.

https://www.youtube.com/watch?v=WMk53IkJco8

https://www.youtube.com/watch?v=WMk53IkJco8

The exercise of coercive control over persons for the purpose of exploitation

• 40.3 million people are exploited in human trafficking. • 4.8 million are sexually exploited.• 1 in 4 victims are children.• $150 billion industry.• Second largest – and fastest growing – criminal industry

in the world• Victims – All backgrounds, men, women, children • Targets – Vulnerable youths using false promises to trick

victims

Human Trafficking: A Global Epidemic

Child Protection Code of Conduct1. Establish a policy and procedures. 2. Train employees on the issue and

how to respond. 3. Include a clause in contracts

throughout value chain. 4. Provide information to travelers. 5. Support, collaborate, and engage

stakeholders. 6. Report annually.

When You Travel: Know the Signs

• Minimal luggage/clothing

• Lack of identification, access to travel documents or money

• Victim is disoriented or lost/signs of physical or emotional abuse

• Trafficker seen with numerous small children

• Trafficker insists on paying cash

• Trafficker & victim have minimal contact/interaction

• Hotel room has lots of traffic/doors opens regularly

• Victim is traveling alone to meet someone that they met on internet

Get Involved in Fighting Trafficking

Travel Buyers

1. Are the companies you’re contracting with involved? Put it in RFPS!

2. Continue to build your knowledge about the issue

Travel Suppliers1. Discuss the issue with employees, are they seeing something?

2. Continue to build your knowledge about the issue

www.ecpatusa.org

Find us on social media

http://www.ecpatusa.org/

High-Skilled Volunteering

Follow us on Social Media

Host a Fundraiser Report Suspicious Activity

American & Southwest

Extend Max

Cancellations into

AugustHow Will Airlines Convince Passengers It’s Safe To Fly

Again

GDSs, Airline

Systems Work To

Enable Non-binary

Gender Booking Options

US Facial

Recognition Will

Cover 97 Percent

of Departing

Airline

Passengers

Within Four Years

In The News…

2019's most

expensive cities for

business travel

GBTA Convention 2019

175 Educational Tracks

Chicago August 3-7

In The News…

Tracie CarilloSVP of Business Development & Marketing, Travel Incorporatedtracie.carillo@travelinc.com

www.travelinc.com

Business Travel – Your Way

Presents

Trends, Impacts and Opportunities of Artificial Intelligence in the Travel Industry

Caused or produced by a Human; lacking in natural or spontaneous qualityThe Capability of a machine to imitate intelligent human behaviorArtificial

The ability to learn, understand or deal with new or trying situationsIntelligence (noun)

(adjective) (noun)Artificial Intelligence

AutomationThe ability to

automate decisions and/or subsequent

actions

LearningThe ability to learn

and improve its performance with

usage

Automic Computing

Why Is AI So Confusing?

Predictive Analytics

Data Science

Forward Chaining

Deep Learning

Analogical Reasoning

Algorithm

Data Mining

Swarm Behavior

Natural Language Processing

Decision Tree

Artificial Neural Network

Chatbots

Cluster Analytics

Convolution Neural Network

Applying A.I. to Accelerate the B2B Buyer Journey

Moving from interest to ease of purchase by tailoring to end user

Ensuring ongoing relevant contact for repeat purchasing

Capture initial interest to purchase - expanding emotional attachment

How is A.I. Applied Today?

Perceptual

A.I.(Chatbots, Digital

Assistants)

A.I.Learning

LoopInternet

A.I.(Amazon, Netflix,

Spotify)

Autonomous

A.I.(Self-Driving Cars,

Advanced Robotics)

Business

A.I.(Automation,

Fraud Detection, Trading)

How Did It Start?

Learning Loop

Need for Better Forecasting

Solve the Overbooking Problem

Timeline of Science in Revenue Optimization

1990sEstimated Seat Revenue by

Segment

1980sOverbooking Module

1990sEMSR Leg Optimizations

2000sLowfare Forecasting

2000sLinear Programming Algorithm for Network Optimization

2000sDynamic Programming Algorithm for Optimization to Generate Bid Prices

2000sClass Dependent Forecasting to Capture Price Elasticity

2010sAdvanced Segmentation Algorithm

2020Willingness to Pay Models

2010sCapacity Sharing Algorithm

A computer program designed to simulate conversation with human users, especially over the Internet or via customer service routing.

Chatbots

Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human.

Hi Anne. This is Mya. I have a few more questions. Do you have time now?

Hi Mya! Sure, now works.

Great! Do you have prior experience in customer facing roles?

Yes, about five years. What’s the minimum?

Your Value – Never Lose Sight of the Personal Touch

Knowing Your Travelers:Allowing them to be/feel in control

Marriott International Teams with Samsung & Legrand to Unveil Hospitality Industry’s Hotel Room

of the Future

Knowing Your Travelers:Easy Guide to Information

Knowing Your Travelers:Easy Guide to Information

"Know my secrets. Text me," and "I am the answer to the question that you never asked."

Las Vegas – Cosmopolitan Hotel offers “Rose”

Concierge Robots

Digital Assistance

Voice Activated Services

Travel Experience Enhancers

Automatic Data Processing

Knowing Your Travelers:Easy Guide to Information

Duty of Care for the Travel Manager

Company Safety Check: Are you okay?

Yes! I’m having a great time at

CNFBTA

. .

.

Those that Grab On will Survive

Create will Thrive

Questions?

Presents

Government Relations Challenge

ROAR:

• Raise the profile of business travel and GBTA

• Organize the membership to be engaged in GR

• Advocate and influence policy

• Relationship building with elected officials

23

Government Relations Challenge cont.

Grassroots: Use collective action

from the local level to effect

change at the local, regional,

national, or international level.

• Next level of engagement

• 35% of membership sends a message

• Email, call, text, tweet

• 25% of membership signs up as an Advocate

• https://www.gbta.org/news-and-advocacy/advocacy-and-

government-relations24

https://www.gbta.org/news-and-advocacy/advocacy-and-government-relations

Govt. Relations Challenge cont.

• Chapter letter to elected official OR join a GBTA chapter coalition letter

• Invite an elected official or host a government focused meeting at your chapter

• Appoint a Chapter Liaison and the person to be signed up for the Politics of Travel

© 2019 GBTA. All rights reserved.

25

Government Relations Challenge cont.

Business Travel PAC: A political

committee organized for the

purpose of raising and spending

money to help elect business

travel friendly officials

• Edonations is BACK!

• https://secure.donationreport.com/donate.html?key=WLXVYZP

CEMI1

26

https://secure.donationreport.com/donate.html?key=WLXVYZPCEMI1

Government Relations Challenge cont.

• PAC Fund Goal (30% of membership must contribute)

• Large Chapters/Affiliates – more than 200+ members, raise a

minimum of $1500.00

• Medium Chapters/Affiliates – 101-200 members, raise a minimum of

$1000.00

• Small Chapters/Affiliates – up to 100 members, raise a minimum of

$500.00

27

Government Relations Challenge cont.

• Challenge runs convention to convention (September 1, 2018 – July 19, 2019)

• Chapters completing 6 tasks = PARTNERS

• The chapter partners in each division that raises the most PAC money above the PARTNER $ level will have a

reserved table for convention arena

• Table 4: the chapter who raises the second highest PAC amount in each division will be eligible for a reserved table

for ONE of the three days

• The day of the table will be decided by the highest average PAC contribution per member

28

Scholarship Opportunities• Qualifications

• Active paid member of CNFBTA• Previous recipients must wait 2 years before re-applying.

• Application process• www. CNFBTA.org for application• Email completed app to randygriswold@Tupperware.com• Applications accepted until 4/29/2019• Winners to be contacted via email after 5/1/2019

• What is it good for?• Tuition reimbursement of industry related course or

conference• GBTA registration• All Access Membership• CNFBTA Membership

mailto:randygriswold@Tupperware.com

Artificial vs Authentic Intelligence

❖Anna Cahill – Moderator❖Account Manager & CNFBTA Program Committee❖Travel Incorporated

❖Oren Gerushi❖Director of Ideation ❖The Lyndon Group

❖Michael Jacques❖Chief Commercial Officer❖LUMO

❖John Newsome❖CIO❖Orlando International Airport

❖Thomas Tulloch❖Executive Vice President❖PredictX

Benefits of CNFBTA Membership

❖ Buyers value▪ Network with other members in your field ▪ Hear from leaders in the industry▪ Gain experience and share best practices▪ CE Credits apply to all Forums

❖ Suppliers value▪ Connections with Buyers to understand their needs ▪ Learn from your peers▪ Gain exposure

❖ Networking▪ Buyers and Suppliers can build relationships that will grow ▪ Make new friends and connections

❖ Memberships▪ CNFBTA only▪ GBTA All Access

MODULE OVERVIEWIMAGE GOES

HERE

Note: Image can shift in other areas,

but keep the ration of content to

image

Resources:

Pixabay

Unsplash

Stress at Work

Mindfulness & Benefits

Breath Awareness Practice

Guided Meditation

Take Away Practices

MINDFUL MEETING

Turn off cell phone.

Get comfortable.

Close eyes.

Sense your breath.

Intention of meeting.

OBJECTIVES

1. Impact of Stress at Work

2. Basics of Mindfulness

3. Mindfulness Benefits

4. Breath Awareness Practice

5. Guided Meditation

6. Take Away Practices

STRESS AT WORK

83% Significant source of stress

75% Employers: Stress #1 issue

50% Stress: high/overwhelming

33% Suffer from Insomnia

MINDFULNESS

“Paying attention in a particular way;

on purpose,

in the moment,

and without judgment.”Dr. Jon Kabat-Zinn

MINDLESSNESS

47% of your day is spent in

a state of mindlessness

PERSONAL BENEFITS

Ability to handle stress better, more peace

Decrease anxiety & overwhelm

Lower blood pressure

Improve immune system

Rewire brain(neuroplasticity)

Enhance regulation of emotions

PROFESSIONAL BENEFITS

Improve concentration

Ability to stay focused, less distraction

Better decision making

Increase personal resilience

More effective under pressure

Heighten creativity

Less judgement, more clarity

TEAM BENEFITS

More efficient meetings

Improved team performance

Greater collaboration

Enhanced communication

Greater productivity

HIGH-PERFORMING

COMPANIES

Google

Aetna

Intel

Salesforce.com

Siemens Corp-

Functional Tax Services

ACTE

AAA

Best Western Hotels & Resorts

Tools for Life

BREATH AWARENESS PRACTICE

1. Focus on your breath

2. Your mind wanders

3. You notice your mind wanders

4. You focus again

3 Ingredients

• Your willingness to do the practice

• Your non-judgmental attention

• An object to focus on

5 Essentials

• It’s ok to have thoughts

• Don’t try too hard

• Let go of expectations

• Be kind to yourself

• Stick with it

TAKE AWAY PRACTICES

1. Breath Awareness Practice

2. Mindful Living

3. Meditation Apps

GUIDED PRACTICE

THANK YOU

www.saxmeditation.comjulie@saxmeditation.com

linkedin.com/in/juliesachse

juliehsachse

@saxmeditation

mailto:julie@saxmeditation.com

Upcoming Events 2019

❖ June 6 – Jacksonville – Evolution of Travel Buying

❖ October 3 – Orlando -Traveler Satisfaction

❖ November 15 – Golf outing and Gala

❖ New events this year!

❖After hours– 6/19 – Orlando at Del Friscos

❖Professional Development – Rosen –September

❖Direct Member roundtables prior to forums

RAFFLE!

PROCEEDS TO SUPPORT YOUR CHAPTER AND ECPAT!