2nd European CAF Event Luxembourg 1-2 June 2005

General conclusion on the future of quality models in Europe in general and

the Common Assessment Framework in particular

2nd European CAF EventLuxembourg 1-2 June 2005

Patrick Staes

European Institute of Public Administration

Guy Wagener

President IPSGLuxembourg

2nd European CAF Event – Luxembourg 1-2 June 2005

2

Content

Message from Minister Claude Wiseler

Conclusions of the survey

The debate among European experts on quality and the modernisation programmes

The debate on the future of the CAF (“CAF 2006”)

Conclusions of the parallel programmes

CAF network: CAF e-community

The CAF network in the context of the EPAN cooperation

2nd European CAF Event – Luxembourg 1-2 June 2005

3

Message from Minister Claude Wiseler

High importance of the next informal meeting of the Ministers in charge of the public services

Strong impact of the Lisbon strategy on the Mid Term Programme 2006-2007 for the EPAN network

Collaboration of the EPAN network on innovative, efficient public services

Promotion of quality management by exchanging experiences and stimulating the use of the CAF as the result of the European collaboration

Strong political commitment is clear and the Minister will testify of this Event to his colleagues

2nd European CAF Event – Luxembourg 1-2 June 2005

4

Conclusions of the survey

CAF gained a foothold among TQM tools in EU and

proved its added value

CAF leads to improvement actions and creates

readiness to exchange good practices

We need more exchange of experiences and

methodological validation can help

We need stronger communication towards all the

stakeholders in the whole process of SA with CAF

and the following improvement actions

2nd European CAF Event – Luxembourg 1-2 June 2005

5

Headlines of the debate among European experts on quality and the modernisation programmes

Let’s enlarge our mental map when we think about quality and involve all the stakeholders, the users and the media

If we want to assess outcomes, we have to involve other actors in the assessment

Let’s trust our citizens and empower them

Let’s trust our people and empower them

Bench learning should not be done only with similar organisations

There is no contradiction between quality and efficiency

We need good quality strategies that legitimate and stimulate innovative projects and motivate our people

We should leave enough room for out of the box thinking

Quality enables the achievement of political programmes and objectives

We need strong political leaderships in quality management

2nd European CAF Event – Luxembourg 1-2 June 2005

6

Headlines of the debate on the future of the CAF (CAF 2006)

Proposals for improvement of the structure :e.g.

more emphasis on goal deployment and goal

achievement, cross-functional process management

Output and/or outcome assessment

How to adapt the scoring system: do I want to see a

lion or a pussy cat?

Validation and validators as a guarantee for

improvement

Bench learning via CAF works

2nd European CAF Event – Luxembourg 1-2 June 2005

7

Conclusions of the parallel programmes

(separate document)

2nd European CAF Event – Luxembourg 1-2 June 2005

8

CAF network: CAF e-community

(soon available at www.eipa.nl)

2nd European CAF Event – Luxembourg 1-2 June 2005

9

Le modèle CAF dans le contexte de la coopération EPAN

Rien n’est possible sans les hommes Rien n’est durable sans les institutions Jean Monnet

CAF Instrument européen de coopération administrative Position "particulière” au sein du réseau EPAN Réseau des correspondants nationaux Centre de Ressource dédié Événements de coopération et d’échange

d’expériences Langage commun

Événement Institution ??