2nd Edition TD Manual latest - piac.com.pk · PDF fileTraining & Development Manual Revision #: ... Basic Training Duration 1. Basic Passenger Handling 3 Weeks ... 3. ACSI 5 Days 4

Training & Development Manual Revision #: 00 PHS Division Document Ref. PHS/TDM/01 Revision Date 29-12-08

TRAINING & DEVELOPMENT MANUAL

Name Designation Signature /

Date

Prepared by:

Tanvir Muzaffar Manager (Training & Development)

Reviewed by:

Mirza Muhammad Adnan

Assistant Manager (Departmental Quality Control)

Approved by:

Capt S.Bayar Masood General Manager

(Passenger Handling & Ramp Services Division)

Second Edition

Issue date: 29th December, 2008

Effective date: 1st January, 2009


TABLE OF CONTENTS

1 G E N E R A L ........................................................................................................................................ 1

1.1 AMENDMENTS ............................................................................................................................... 2

1.2 LIST OF EFFECTIVE PAGES ............................................................................................................ 3

1.3 INTRODUCTION ............................................................................................................................. 4

1.4 ABBREVIATIONS............................................................................................................................. 5

2 TRAINING POLICY................................................................................................................................. 6

3 LIST OF COURSES.................................................................................................................................. 7

4. P R E - T R A I N I N G........................................................................................................................... 8

4.1 TRAINING NEEDS ANALYSIS...................................................................................................... 9

4.2 IDENTIFYING LEARNING STREAMS AND PLANNING TRAINING SCHEDULE ............ 10

5. EXECUTION PHASE ........................................................................................................................... 11

5.1 PROCEDURE FOR NOMINATIONS......................................................................................... 12

5.2 SYLLABI DESIGN & COURSE CONTENTS .............................................................................. 13

6. POST TRAINING................................................................................................................................. 14

6.1 TRAINING FEEDBACK ............................................................................................................... 15

7. COORDINATION WITH PIA TRAINING CENTRE ....................................................................... 16

7.1 COORDINATION WITH PIA TRAINING CENTRE ................................................................... 17

7.2 REVISION AND UPDATING OF SYLLABI ................................................................................ 18

7.3 DEVELOPMENT OF SUBJECT SPECIALIST ............................................................................. 19

7.4 OBSERVATION OF TRAINING................................................................................................. 20

7.5 REFRESHER TRAINING CONDUCTED AT STATIONS......................................................... 21

7.6 TRAINING OF NEW ENTRANTS ............................................................................................... 22

8. SAFETY TRAININGS (BASIC & REFRESHER) CONDUCTED AT PIA TRAININGS CENTRE AND STATIONS ................................................................................................................................. 23

8.1 SAFETY TRAINING (DANGEROUS GOODS REGULATIONS B,A & R) .............................. 24

8.2 SAFETY TRAINING (TECHNICAL GROUND SUPPORT) ....................................................... 25

8.3 SAFETY TRAINING (MASS AND BALANCE B & R)............................................................... 26

8.4 DANGEROUS GOODS/RAMP SAFETY/HUMAN FACTOR (URDU VERSION) FOR BAGGAGE ATTENDANTS………………………………………………………………….……27

9. TRAINING RECORDS......................................................................................................................... 28

9.1 TRAINING RECORDS................................................................................................................... 29

9.2 RECORDS OF HANDLING AGENT’S PERSONNEL................................................................. 30

10. TRAINING CONDUCTED AT DOMESTIC AIRPORTS.............................................................. 31

10.1 SELECTION OF LOCAL TRAINER ........................................................................................... 32

11. A P P E N D I C E S ............................................................................................................................. 33

(ANNEXURE – C).......................................................................................................................................... 35

TRAINING FEEDBACK FORM .......................................................................................................... 35 (ANNEXURE – D).......................................................................................................................................... 35

TRAINING FEEDBACK FORM .......................................................................................................... 36


(ANNEXURE – E).......................................................................................................................................... 36

PRE-COURSE QUESTIONNAIRE (DGR-INITIAL) ....................................................................... 37 (ANNEXURE – F) .......................................................................................................................................... 38

PRE-COURSE QUESTIONNAIRE (DGR-AWARENESS) ............................................................. 38 (ANNEXURE – G).......................................................................................................................................... 39

PRE-COURSE QUESTIONNAIRE (DGR-REFRESHER) ............................................................... 39


Controlled Document – Do not Copy or reproduce without prior permission.

1

1. G E N E R A L


Controlled Document – Do not Copy or reproduce without prior permission.

2

1.1 AMENDMENTS

ENTERED S.

NO. PAGE NO. CHAPTER/

SECTION REV NO.

REV. DATE By On

1 7 1 01 05-01-2010 Ejaz 05-01-2010

2 25 8 01 28-01-2010 Ejaz 28-01-2010

3 27 8 01 28-01-2010 Ejaz 28-01-2010 4 24 8 01 04-02-2010 Ejaz 04-02-2010


Controlled Document – Do not Copy or Reproduce without Prior Permission 3

1.2 LIST OF EFFECTIVE PAGES

Chapter No. Title Effective

Pages Revision No. Revision Date

1 GENERAL 1-5 00 29-12-08

2 TRAINING POLICY 6 00 29-12-08

3 LIST OF COURSES 7 00 29-12-08

4 PRE – TRAINING 5-10 00 29-12-08

5 EXECUTION PHASE 11-13 00 29-12-08

6 POST TRAINING 14-15 00 29-12-08

7 COORDINATION WITH PIA TRAINING CENTRE 16-22 00 29-12-08

8 SAFETY TRAININGS (BASIC & REFRESHER) CONDUCTED AT PTC AND DOMESTIC STATIONS

23-27 00 29-12-08

9 TRAINING RECORDS 28-30 00 29-12-08

10 TRAINING CONDUCTED AT DOMESTIC AIRPORTS 31-32 00 29-12-08

11 APPENDICES 33-3 00 29-12-08



1.3 INTRODUCTION The manual intended as a standard reference for training process, the intent being, to streamline the training process and improve training. The review and updation process of T&D Manual is carried out at the end of each year.

It divided into three parts:

� Pre-Training � Execution � Post Training

The manual is available at all relevant locations for reference.



1.4 ABBREVIATIONS

PHS = Passenger Handling services DQC = Departmental Quality Control ACSI = Airport Check-in System International TNA = Training Need Analysis IATA = International Air Transport Association DGR = Dangerous Goods Regulations CI = Chief Instructor MGR = Manager PTC = PIA Training Center OJT = On Job Training DGR-B = Dangerous Goods Regulations – Basic DGR-A = Dangerous Goods Regulations – Awareness DGR-R = Dangerous Goods Regulations – Refresher SOP = Standard Operating Procedure GM = General Manager TGS = Technical Ground Support Trg & Dev = Training & Development



2 .TRAINING POLICY We are committed to provide Excellent Customer Services, through effective training. By identifying the customer expectations and thereby creating a positive first impression. This vision has the support and commitment of General Manager (PHS), and Director Training. Our training is focus on developing the knowledge and skills of the staff through, innovative learning strategies, in coordination and involvement of all concerned. It is our endeavor to enable frontline personnel as well as those in the back up and support roles to build, maintain and increase a loyal Customer base.



3 LIST OF COURSES

A) Basic Training Duration 1. Basic Passenger Handling 3 Weeks 2. Customer Care 2 Days 3. ACSI 5 Days 4. World Tracer Management 5 Days 5. DGR 5 Days 6. Ramp Safety & Human Factor Training 2 Days 8. Human Factor 2 Days 7. Security Training for frontline personnel 1 Day 8. Mass & Balance 2 Weeks 9. Loading / Unloading 5 Days 10. Visa Reading 1-2 Day 11. DGR Awareness 2 Days

12. DGR Awareness & Ramp Safety/Human Factor for Baggage Attendants (Urdu Version) 2 Days

13. ULD Orientation / Pallet Building 2 Days B) Refresher Training Duration 1. Passenger Handling 3 Days 2. Customer Care 1 Day 3. ACSI 2 Days 4. DGR 3 Days 5. Ramp Safety & Human Factor Training 1 Day 6. Mass & Balance (Revalidation) 1Day (per A/C type) 7. World Tracer Management 2 Days



4. P R E - T R A I N I N G



4.1 TRAINING NEEDS ANALYSIS

a) Purpose

Training needs identifies to help develop meaningful training programs for each calendar year.

b) Responsibilities :

Trg & Dev section conducts the TNA in coordination with Station Managers and Sectional Heads.

b) Procedure :

1. Taking the view from the top of current training and development

needs of the organization and evaluating the same in line with the requirement of the division.

2. Holding meetings with Station Managers and Sectional heads to

discuss precise requirements and training needs to determined learning objectives / out come.

3. Aligning the individual’s needs to ensure that they are in harmony

with the Organization’s vision and incorporate the same in the training programme

4. Evaluate and monitor the training imparted. Make recommendation

for the follow up training so that, learning transfers to performance. 5. Seek feedback from the Station Managers and Supervisors

regarding the effectiveness of training imparted. 6. Evaluate recommendation / feedback for developing subsequent

training programme.



4.2 IDENTIFYING LEARNING STREAMS AND PLANNING TRAINING SCHEDULE

a) Purpose

Using the appropriate TNA methodology, learning streams is identify and used as a basis for training programs. Each learning stream meets identified training needs by using a variety of learning modes to cater for individual learning styles.

b) Responsibilities;

Manager Trg & Dev has the program approved by General Manager (PHS).

c) Procedure;

1- As a follow up of the TNA exercise Learning Streams are identified which form the basis of training program /schedule for a particular calendar year .The following learning streams form the basis of all training programs,

� Administration and Policy � Personal Development � Management � Education and Training � Induction � Information Technology � Technical

2. Training is categorized effectively into the above Learning Streams, allowing the staff to participate in training and development activities that are focused. Crossover areas are combining into one.

3. The training programs are discussed and approve by the General

Manager (PHS).

4. The program for each calendar year flashes to all Station Managers of Domestic airports at the beginning of each calendar year. (The training year for PHS varies due to Hajj Operation each year. No trainings are conducted during the pre and post Hajj period)

5. The program for the coming month, flashed by the last week of

every month.

6. The program is subject to change in case of an urgent unscheduled training requirement by a Station or the Management.



.

5. EXECUTION PHASE



5.1 PROCEDURE FOR NOMINATIONS a) Purpose: To identify and nominate staff and officers for the planned training program from different areas. b) Responsibilities Manager Trg & Dev and Station Managers concerned. d) Procedure;

1 Trg & Dev section forwards the training programs to all the Station

Managers. 2 The Station Manager in different areas, for nominations circulates the

program. 3 Shift Station Managers recommends the nominations and forward

them to the Station Manager for approval. 4 The nominations received are crosschecked with the training record

maintained at the PHS Unit and Trg & Dev section.

5 A nomination can be turned down by the Trg & Dev section if a participant’s record indicates that:

� He/She has failed the course. � He/She has previously attended same course. � He/She has previously dropped out of the course half way. � He/She does not meet the criteria for a specific course or

nominated frequently.

6 Each station is required to nominate at least one participant per shift for each course. Moreover, ensure that the participants travel on the last outgoing flight.

7 The lists of final nominations for each course are communicated by the stations to the Trg & Dev section at least a week prior to the commencement of the course .Last minutes changes in nominations are to be avoided.



5.2 SYLLABI DESIGN & COURSE CONTENTS

a) Purpose The purpose for this procedure is to ensure that the training program planned for a particular audience meets the requirements of the Department.

b) Responsibilities C.I (PHS), Mgr, Trg & Dev. c) Procedure

1 Training syllabus is customized and revised for a particular course audience by Trg & Dev section in consultation with C.I (PHS)

2 The PS Unit deputes a subject specialist for specific areas. In case of

non – availability of an Instructor in a particular area, visiting, faculty is invited for the operational staff working, at the airport.

3 Course contents are reviewed and updated periodically by the PHS

unit in consultation with Mgr Trg & Dev, as per requirements of the, IATA, CAA and ICAO by the end of each year.

4 The C.I (PHS) ensures that the course material provided to the

participants is current. And the methodology used for a particular subject appropriate for the same.

.



6. POST TRAINING



6.1 TRAINING FEEDBACK

a) Purpose To ensure continuous improvement and effectiveness of training.

b) Responsibilities Trg & Dev section, Station Manager and C.I (PHS) c) Procedure:

Trg & Dev section develops pre and post course assessment forms for each course.

Pre- course assessment (by Trg & Dev ):

1 The participants fill out the pre –course assessment on the first or second day of training

2 Trg & Dev sections then analyze the forms. 3 Training expectations of the participants conveyed to the C.I

(PHS) for discussion with the course facilitator/s.

Execution Phase (by the subject specialist ) 1 The participants are assessed by test , quizzes, role play and

class participation for; i. Familiarization with the subject ii. Knowledge acquired iii. Class performance

This includes the Instructors evaluation of the knowledge gained during the course and its integration with the participant’s expectation

2 The subject specialist ensures that evaluation synchronizes

with the course contents and the learning outcome. 3 The assessment is forwarded to the Mgr Trg & Dev.

Post course assessments (by Supervisors at STN ) To evaluate the effectiveness of the training acquired and relating it to the employees work performance,

1 A post training feedback form is e-mailed to the Station

Managers. The employees are evaluated against the criteria in the form .The forms are forwarded to Trg & Dev section.

2 This feedback conveyed to the PHS unit for information and course Improvement.



7. COORDINATION WITH PIA TRAINING CENTRE



7.1 COORDINATION WITH PIA TRAINING CENTRE

a) Purpose To coordinate and convey Departmental training requirements to PHS unit at PTC.

b) Responsibilities

Mgr Trg & Dev and C.I (PHS).

c) Procedure

1 The Mgr Trg & Dev and PHS unit are in constant touch regarding training.

2 Meeting between the two is also held as and when required.

3 Formal meetings are recorded and the minutes circulated to the Principal and General Manager (PHS).



7.2 REVISION AND UPDATING OF SYLLABI

a) Purpose: To incorporate change regarding new directives / procedures in the relevant courses.

b) Responsibilities:

All sectional heads of PHS, Station Managers, C.I (PHS), and Course facilitators.

c) Procedure:

1. All sections are required to forward copies of procedure/directive/revision pertaining to ground handling operations to Mgr Trg & Dev and CI (PHS)

2. C.I (PHS) ensures that the changes are incorporated in the relevant course /s.



7.3 DEVELOPMENT OF SUBJECT SPECIALIST

a) Purpose

To help the participants gain maximum from any particular Passenger Service Course.

b) Responsibilities

Principal PTC, C.I (PHS), General Manager (PHS) and Mgr & Dev.

c) Procedure 1- The (PHS) unit ensures that Subject specialists are

developed from amongst the teaching faculty available and in case of a non availability, visiting faculty should be called in from the station

2- Subject specialist must be developed for the following areas;

� Mandatory Safety courses DGR, Ramp Safety and Security

� Baggage Services � Ramp Services � World Tracer � ACSI � Customer Care � Mass & Balance

3- The C.I (PHS) ensures that the Subject specialist is well

versed and current in his/her knowledge of the subject and is able to cascade that knowledge through interesting methodology.



7.4 OBSERVATION OF TRAINING a) Purpose

To ensure classroom training at PTC is as per the requirements of the job being performed by the individual. Also to ensure that the classroom training is in conformity with the syllabus designed for a particular course.

b) Responsibilities Trg & Dev Section and in coordination with DQA section. c) Procedure AT STN

1- The Station Manager depute officers to conduct random checks to

ensure that the procedures taught and discussed the training are being followed.

2- The monitoring officer highlights any non-conformity to the standard

procedure for correction.

AT PTC:

3- The methodology used by the PTC instructors must be appropriate with the level of understanding of the participants.



7.5 REFRESHER TRAINING CONDUCTED AT STATIONS

a) Purpose

To train maximum staff in a particular discipline within limited time and expense. These trainings are conducted by:

a) Flight Operations department for revalidation of Mass & Balance

licenses b) Manager Facilitation for Visa training.

b) Responsibilities Station Manager, Manager Flight Operations, Shift Station Manager, Mgr Trg & Dev and C.I (PHS) Mgr Facilitation.

c) Procedure 1. This procedure explains the cycle for training conducted at Domestic

airports. 2. The following Refresher / Revalidation courses are conducted at

Domestic Airports.

� Mass & balance (Revalidation of license) Duration 1 to 2 Days

� ACSI � Visa Training

� Customer Care � Announcements Duration 1 to 2 Hours

3. A subject specialist of the department / section concerned is sent to

the Station to for these trainings / revalidation.

4. Mgr Trg & Dev arranges these trainings in coordination with Station Managers and C.I (PHS) (for Refreshers) Manager Flight Operations (for revalidation of licenses at Domestic & International stations). And Manager Facilitation (for Visa training).

}

}



7.6 TRAINING OF NEW ENTRANTS

a) Purpose

This training is customized to train the new entrants in PHS. b) Responsibilities

Manager Trg & Dev, C.I (PHS), sectional heads of PHS and Station Managers

c) Procedure

1 Mgr Trg & Dev plans training programme for the new entrants in coordination with PTC.

2 They are then sent to PHS unit PTC for three weeks Passenger Services training.

3 The new entrants are attached with different Sections of PHS, for familiarization (one-week with each section)

Note:

This Training conducts for three weeks, if the participants are from other cities. The training hours are then increased. (Two sessions of 1 hour each after lunch)



8. SAFETY TRAININGS (BASIC & REFRESHER) CONDUCTED AT PIA

TRAININGS CENTRE AND STATIONS.



8.1 SAFETY TRAINING (DANGEROUS GOODS REGULATIONS B,A & R)

a) Purpose

To train check in Agent, Flight Supervisors and Load personnel in (!) Awareness and recognition Dangerous goods (2) Handling of Dangerous goods, including radioactive material (3) and emergency procedures to be carried out in the event of an incident.

b) Responsibilities

C.I (PHS) (Instructor teaching the course must be certified by CAA) Station Managers and Mgr Trg & Dev.

c) Procedure

1. DGR Course is an essential part of training is classified as

� Basic (Duration 5 days) validity two years � Refresher ( Duration 3 days ) � Awareness (Duration 2 Days)

2. The nominations for the Basic training are recommended as per the

procedure stated in the SOP for nominations. 3. The nominations for the Refresher training are forwarded from Mgr

Trg & Dev. Training is scheduled and conducted every month for those who have cleared the Basic and are due for Refresher.

4. The pass percentage for course is 75 %.( this is in line with PTC’s

examination policy), the C.I (PHS) issues Certificates and DGR Cards.

5. Incase of failure in DGR (Refresher), the staff has to take the re-

test within specified period (twenty days to one month). During this period he should not deploy for handling of dangerous goods.

Note: The DGR Refresher training is conducted once within two Years of

previous training.



8.2 SAFETY TRAINING (TECHNICAL GROUND SUPPORT) a) Purpose

To train Technical Ground Support personnel, deputed at the different areas on the Ramp.

b) Responsibilities

GM (PHS), Mgr Trg & Dev, Corporate Safety division and C.I (PHS). c) Procedure

1. Safety training is an essential part of every training programme. This training is classified as:

� Initial (Duration 2 days) � Refresher (Duration 1 day and conducted every year)

2. The nominations for this training are recommended as per the

procedure stated in the SOP for nominations.

3. C.I (PHS) issues the successful participants, the TGS safety cards and intimate to Manager T & DQC.

4. The results are also forwarded to the Station Manager concerned, for

information.

Note:

Personnel working on the Ramp are at times called for Refresher Training after completion one year.



8.3 SAFETY TRAINING (MASS AND BALANCE B & R) a) Purpose

To train Passenger services personnel on preparation of Trim sheet. b) Responsibilities Manager Flight Operation, Station Managers. c) Procedure

1. The duration of the Basic training is two weeks. The training is conducted by Operation Engineers of the Flight Operation Department

2. The Basic training is conducted at PTC. 3. Licenses are issued to the qualifying participants by the Manager Flight

Operations. 4. The validity of license is two years. Revalidation training is also

conducted by the Operation Engineers for International and Domestic Stations.

5. List of qualifying participants along with their license number is

forwarded to Trg & Dev section for record. 6. A record of this training is also maintained in the Flight Operations

department.



8.4 Dangerous Goods /Ramp Safety/Human Factor (Urdu Version ) for Baggage Attendants.

a) Purpose

To train permanent Baggage Attendants/Loaders or acquired from outsourced service providers (contractual/daily wages staff), deputed for Loading/Un loading of the aircraft.

b) Responsibilities

Mgr Trg & Dev and C.I (PHS) c) Procedure

5. Safety training is an essential part of every training programme. This training is classified as:

� DGR Awareness & Ramp Safety/Human Factor (Duration 2 days)

6. The nominations for this training are recommended as per the

procedure stated in the SOP for nominations.

7. C.I (PHS) issues the successful participants TGS safety cards under intimation to Mgr Trg & Dev.

8. The results are also forwarded to the Station Manager concerned, for

information.

Note:- The Training Material offer to the Baggage Attendants is in Urdu

Language.



9. TRAINING RECORDS



9.1 TRAINING RECORDS a) Purpose To maintain records of training conducted at (1) PTC (2) Domestic Airports (3) and Other Institutes. b) Responsibilities C.I (PHS) at PTC and Station Manager concerned with a copy to Mgr Trg & Dev.

c) Procedure

1. PTC maintains and updates the training records of all participants. The records include the following.

� Registration forms � Attendance Sheet � Grading sheet � Evaluation forms � Test results � Photocopies of the certificates � Summary of Course and Evaluation form

2. All Training Record is forwarded to DGM HR (PHS) to be placed in the

Training file of the individual concerned 3. Record of trainings conducted at airports is forwarded to PHS Unit at

PTC and Manager Trg & Dev

4. A copy of these records is also maintained at the stations and also with Manager Trg & Dev

5. The training record, trainee’s attendance and their results are recorded

in PTC Info System and TDMS-Training Data Base Management System by TSA immediately after the completion of the course. These records are kept in the PTC Info system for three years, later burned in CDs. The manual records/files are kept in the office of the C.I (PHS) for three years and later placed in the PTC Store.

6. A backup of TDMS is to be referred by PIA Backup Manual. .



9.2 RECORDS OF HANDLING AGENT’S PERSONNEL a) Purpose

To maintain record of personnel employed by the Handling Agent. b) Responsibilities

Handling Agreements section, Station Managers concerned, Flight Operations Department and Trg & Dev section

c) Procedure

1- Station Managers ensure that the Handling Agent’s staff has acquired the following requisite safety training

� Passenger Service � Dangerous Goods Regulations � Mass & Balance (this training is conducted by the PIA Flight

Ops. Department and the record of the training are forwarded by them).



10. TRAINING CONDUCTED AT DOMESTIC AIRPORTS



10.1 SELECTION OF LOCAL TRAINER

a) Purpose

To train the shift staff during slack times between shifts. b) Responsibilities Station Managers in coordination with Mgr Trg & Dev c) Procedure

1. The local trainer is selected for a minimum period of one year. The officer must be,

� Well groomed with � Good communication skills & � Clean service record.

1. Station Managers forwards the names of the local trainer to Mgr. Trg

& Dev who in turn ensures that the local trainer has been trained in all mandatory trainings.

2. The Local trainer is responsible for maintaining training records of his

/her Station.



11. A P PE N D I C E S



Revision: 00 Date: 29/12/08



(Annexure – C) TRAINING FEEDBACK FORM

To gauge the effectiveness of our training efforts we need feedback from you. Your comments will help us further improve our training program. Please take a few minutes to tick ( ) the options. DANGEROUS GOODS REGULATIONS - (AWARENESS)

Is the Dangerous Goods manual available at your station? Is it available to the staff for reference? Can your staff now read and interpret the manual independently?

Yes / No

Yes / No

Yes / No

Is your staff aware of the following procedures

1. Emergency loading/unloading 2. Segregation and handling of Dangerous Goods

Always/Sometime/Never


Does your staff now report?

1. Incident 2. Accident

3. Mis-declaration of Dangerous Goods




Can your staff identify different labels of Dangerous Goods Regulations?


Name: __________P-No: _____________Desg:_______________STN:____________ (Annexure –




TRAINING FEEDBACK FORM

The effectiveness of our training efforts needs feedback from you as users of the product. Your comments will help us further improve our training program. Please take a few minutes and let us know how effective the subject training was:

DANGEROUS GOODS REGULATIONS – (INITIAL)

Is the Dangerous Goods manual available at your station? Is it available to the staff for reference? Can your staff now read and interpret the manual independently?

Yes / No

Yes / No

Yes / No

Is your staff aware of the following procedures




Does your staff now report?

1. Incident 2. Accident 3. Mis-declaration of Dangerous Goods






Name: __________P-No: _____________Desg:_______________STN:____________ (Annexure – E)




PRE-COURSE QUESTIONNAIRE (DGR-INITIAL) Dear Participant, Please take a few moments to complete the questionnaire. Your inputs will help us to further improve this course. Mgr Trg & Dev What are your expectations from this training? Pls state briefly Name: _____________P-No: ___________Desg: _______Current Assignment: _______ Supervisor’s Name: ____________STN: ___________




(Annexure – F)

PRE-COURSE QUESTIONNAIRE (DGR-AWARENESS) Dear Participant, Please take a few moments to complete the questionnaire. Your inputs will help us to further improve this workshop. Mgr Trg & Dev

1- Have you gone through the DGR

manual?

a) Yes b) No

2- Have you attended any other

Safety course?

a) Yes b) No

3- What are your expectations from

this training?

Pls state briefly:

a) Yes b) No

Name: ___________P-No: _____________Desg:______________STN:____________




(Annexure – G)

PRE-COURSE QUESTIONNAIRE (DGR-REFRESHER) Dear Participant, Please take a few moments to complete the questionnaire. Your inputs will help us further improve this workshop. Mgr Trg & Dev DANGEROUS GOODS REGULATIONS - (REFRESHER)

Is the Dangerous Goods manual available at your station? Is it available to the staff for reference?

Yes / No

Yes / No

Are you aware of the following procedures?


Yes / No

Yes / No



Name: _____________P-No: ___________Desg: _______Current Assignment: _______ Supervisor’s Name: ____________STN: ___________


Documents

2nd Edition TD Manual latest - piac.com.pk · PDF fileTraining & Development Manual Revision #: ... Basic Training Duration 1. Basic Passenger Handling 3 Weeks ... 3. ACSI 5 Days 4