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Donald B. B a k e r

8620 Fairoaks Road

Tracy, California 95304

Telephone: (209) 834-1046 Cell

(209) 914-0426Contract (W2) Senior Project Management

Having developed a substantial record of achievement in the

management of many functions, I offer a wide range of

transferable, proven areas of expertise. These include:

Recent experience with construction project design and project

management.

Identifying and solving major communications problems.

Hands on network and desktop call center technology.Lead large project teams to a successful completion on large

projects.

Creating organizational structures that work.

Property development and construction APRIL

2000 to present

Taught M.S. Project at staff Chistophersons Homes then helped to

implement it as the primary methodology to drive their projects tomeasured outcomes. Planed and implemented the development of

primary residential property in Tracy. Designed a two story project

in the city of Tracy and I am currently completing a residence in

Tracy. These projects required plans be prepared and approved, a

budget established and managed. All were completed above

expectations and under budget.

Project management 1992

to April 2000CSAA - Managed the implementation of a 150 seat Call Center

desktop and network upgrade without loss of customer services.

Kaiser - Developed a database to assure compliance for nation

wide Call Center analysis.

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CSAA - Managed a Call Center Build for the Claims

Consolidation project my responsibility included the deployment

of a 300 seat Call Center from building shell through technology

testing.

Kaiser - Resolved Member Services Call Centertechnology

problems in their Stockton Call Center. This effort has resulted in

call processing outage improvements from several hours to zero.

This was accomplished through improved communications and

vendor management.

Pacific Bell Provided leadershipfor the implementation of

Unbundled Network Elements as outlined by the Federal Telecom.Act of 1996.

Pacific Bell - Built a major Call Center forPBIS including

construction, telecommunications, and network upgrades. This

project added 20,000 square feet to accommodate more than 200

additional service & sales employees. This included preparation of

the RFP through implementation including the selection of the

ACD, CTI technology, and predictive dialer, UPS & generator.

In Summary

The variety of my assignments challenged me to become versatile

and adaptable to a succession of new Technologies. Rapidly

learning them and the priorities involved in their application, I

have maintained a true state-of-the-art knowledge of

telecommunications and its associated functions. As a result I am

able to offer early, contributions for a new employer. Your interestis invited.