28657 UNITY CUSTOMER MAGAZINE ISSUE 32 · made a valid Universal Credit claim, signed the claimant commitment and had your ID checked. The advance payment is a loan which you have

plusdane.co.uk

Issue 32 | Spring 2019Customer Magazine

Love Your Neighbour with LIVERPOOLCARES

Gardening Top TipsFOR SPRING

Hello and welcome to

the latest edition of Unity…

As you read on, you’ll see how we’ve used your

feedback to make sure the content of this magazine

is relevant to you, with a range of stories about the people in our

neighbourhoods and useful information about our services and the help we can

provide to our customers.

This can be everything from expert money and benefits advice, to making new friends in the

community; helping with the gardening, tackling homelessness, and assisting people of all

ages and backgrounds to get on the property ladder. It’s all part of our commitment to be

more than just a landlord to our customers across Cheshire and Merseyside.

We always work with a group of customers to develop each edition of Unity to make sure the

content remains relevant and useful to you. Feedback we had from the autumn edition was

that customers would like to see more articles from the Cheshire region so in response we

have added extra stories and will continue to make sure there is a balance in future editions.

I wanted to take this opportunity to mention some coming changes to pension credit that

could impact you. From May 15, new pensioners whose partners are younger than the state

retirement age of 65 can no longer claim pension credit, and will instead need to claim

universal credit alongside their younger partners until they also reach 65.

We know this could make a significant difference to a household income, leaving some

people worse off. Visit www.gov.uk/pension-credit to find out more, or speak to our friendly

financial independence team who will be able to give you advice.

With spring on the way, a big thank you to the residents of our Heath View extra care

scheme, who have shared their passion for their communal garden along with some top

tips for looking after your outdoor spaces! You can read more about them on page 17.

Finally, it is great to see our new #PlusDanePics photo competition get off to such a great

start, and congratulations to this issue’s winner Judith Moloney, who has won £50 of shopping

vouchers. Next time, it could be you – take a look on page 15 for details of how to enter.

Barbara SpicerChief executive, Plus Dane Housing.

Unity Customer Magazine

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community; helping with the gardening, tackling homelessness, and assisting people of all

ages and backgrounds to get on the property ladder. It’s all part of our commitment to be

more than just a landlord to our customers across Cheshire and Merseyside.

We always work with a group of customers to develop each edition of Unity to make sure the

content remains relevant and useful to you. Feedback we had from the autumn edition was

that customers would like to see more articles from the Cheshire region so in response we

have added extra stories and will continue to make sure there is a balance in future editions.

I wanted to take this opportunity to mention some coming changes to pension credit that

could impact you. From May 15, new pensioners whose partners are younger than the state

retirement age of 65 can no longer claim pension credit, and will instead need to claim

universal credit alongside their younger partners until they also reach 65.

We know this could make a significant difference to a household income, leaving some

people worse off. Visit www.gov.uk/pension-credit to find out more, or speak to our friendly

financial independence team who will be able to give you advice.

With spring on the way, a big thank you to the residents of our Heath View extra care

scheme, who have shared their passion for their communal garden along with some top

tips for looking after your outdoor spaces! You can read more about them on page 17.

Finally, it is great to see our new #PlusDanePics photo competition get off to such a great

start, and congratulations to this issue’s winner Judith Moloney, who has won £50 of shopping

vouchers. Next time, it could be you – take a look on page 15 for details of how to enter.

Barbara SpicerChief executive, Plus Dane Housing.

Issue 32 - Spring 2019

In this edition of

3

4 MONEY MATTERS Advance payments for tenants & customers on Universal Credit Help to save

6 IMPROVING OUR SERVICES FOR YOU Customer Scrutiny Panel Going Green – Tenants tell government their views You said, we did Don’t hate, mediate! Keeping tenants safe Love your neighbour with Liverpool Cares

12 MORE THAN JUST A LANDLORD Helping you back into work Support staff make a difference We’re here to help Uniformly good!

14 OUT IN YOUR COMMUNITY Life in the Welsh Streets Learning opportunities for adults in Congleton Beech Tree Court shoebox appeal

17 TOP TIPS FOR YOU & YOUR HOME Top tips in the garden Gardening service

19 NEW HOMES FOR YOU Stepping onto the property ladder Runcorn homes recognised in major awards Homes Available Now

If you do not wish to continue receiving Unity magazine please let us know by emailing: [email protected] or calling 0151 728 2974

Download our FREE App by searching Plus Dane in the App Store or Google Play.

@plusdane

facebook.com/plusdane

Get in touchwww.plusdane.co.uk

17

Love your neighbour with Liverpool Cares

11

There are two situations where you can ask for an advance payment from your Universal Credit:

1 When you have made your first claim andyou haven’t got enough money to live onuntil your first payment of Universal Creditis made.

2 If your circumstances have changed and your Universal Credit is expected to increase. (Examples of this may be if you have had your first or second baby or your partner has moved into your household and is addedto your claim).

To qualify for an advance payment you must have made a valid Universal Credit claim, signed the claimant commitment and had your ID checked. The advance payment is a loan which you have

4 Unity Customer Magazine

Advance payments for tenants & customers

MoneyMatters

The team can assist with a rangeof enquiries including income maximisation, budgeting, signposting for specialised debt advice, applying for further assistance/grants, benefit issues & appeals.

Money Matters

to pay back. It is interest free and you can pay it back over the 12 months that follow (or a shorter period if you choose).

There are three ways you can applyfor an advance payment. These are:

1 Ask your work coach at your first interview.

2 Apply through your online account.

3 Call the Universal Credit helpline on0800 328 5644, Monday- Friday between 8am and 6pm.

Whatever your circumstances, our Financial Independence and Income teams can help you through the process. Contact us for more information either by email at [email protected] or by calling 0800 169 2988.

on

DID YOU KNOW?

Issue 32 - Spring 2019 5Issue 32 - Spring 2019 5

Help to saveHelp to Save is a new government saving scheme to support working people on tax credits and Universal Credit build their savings. You can save between £1 and £50 every month, but you do not need to pay in every month if you do not wish to.

Visit www.gov.uk/helptosave or call 0300 322 7093 for more information about this scheme or get in touch with our Financial Independence and Income Teams, see page 4.

1 With Help to Save you get a 50% bonus on your savings, so you can earn 50p for every £1 you save.

2 Help to Save is available for working people who receive Working Tax Credit or Universal Credit.

3 Opening an online account is simple, just visit www.gov.uk/helptosave.

4 Paying in via a standing order or by making one-off payments is easy.

5 You can withdraw money if you need to.

6 You can continue to receive tax credits or Universal Credit while saving with Help to Save.

7 If your situation changes and you stop receiving Working Tax Credit or Universal Credit, you can still save.

8 If you don’t have access to the internet, you can still get an account.

www.gov.uk/

helptosave

Visit

Unity Customer Magazine6

Customer Scrutiny Panel

For more about the customer scrutiny panel or to review its full report, see the getting involvedpages of our website.

Plus Dane’s Customer Scrutiny Panel has finished its second review, making recommendations to help improve how we communicate with you about repairs.


Improving Our Services For You

• • We have reorganised the team so they can

work better together.

• Because of this, fewer customers are chasing up their repairs.

• We’ve made processing your repairs requests simpler, saving you time whenyou call us. 7,923 new repairs were logged using the new process between June and August last year.

• We’ve reviewed the cards, letters and texts that we leave and send when we are not able to get in to your home to carry out repair work to make sure they provide the information you need.

• Our staff and vans all now look more professional and our letters have all of the correct contact details on them.

NOW • • There will be a full repairs policy

review, to include a simple guide on your responsibilities as a customer and for usas your landlord.

• A set of contact standards and repairs standards, to make it clear what you can expect from us and when.

• Developing ways you can track yourrepair jobs.

STILL TO COME

You Said

We Did

Issue 32 - Spring 2019 7

...listening to you

7

We really do value your views, good and bad; including when you have had a positive experience. You can contact us via the website at www.plusdane.co.uk/tell-us, by phone, email, or visiting one ofour offices.

All complaints are reviewed, and if we can make a change to our service, we will do.

We want to make sure we are able to manage complaints effectively, resolve issues and use your feedback to improve our services - as well as making it as clear and easy as possible for you to let us know if something has gone wrong.

The new policy stresses the importance of working with you to resolve your problem as quickly as possible, and since we launched it we have improved the time taken to respond to and resolve complaints. Since September 2018, all complaints have been responded to within the timescales set out in the policy.

We are also working hard to communicate with you in an approachable and supportive way. Through ongoing staff training, we have been able to resolve more than 60% of complaints as soon as they are reported to us – reducing unnecessary delays and worry for you.

Around 200 of our tenants gave their opinions, and the main messages included:

• Some tenants feel stigmatised even though they are ordinary people that work for a living, bring up their children the same as most people in society. The type of housing they live in does not define them.

• Tenants need to know they are beinglistened to.

• We need a regional rather than a national organisation dealing with social housing,as London issues often dominate debate.

We have included these viewpoints in the Liverpool City Region’s joint submission to government, which will help to inform the next stage of the process.

In April last year we changed our customercomplaints and feedback policy to make it simpler.

Late last year, Plus Dane was one of a group of local housing associations who responded to a government consultation called - a Green Paper - about the future of social housing in the UK.

Most social

housing tenants are

ordinary people who

work, raise families

and are no different

to anyone else…

Tenantsneed to know they are being listened to…

London issuesdominate debate…

Going Green – Tenants tell government their views

You Said

We Did

Unity Customer Magazine8 Unity Customer Magazine8

More than 80 customers took part in each of the consultations and the following is a summary of what they said was important to them.

They wanted us to make sure that the time it takes to carry out adaptations in Cheshire and Merseyside is the same – so the time limit is now six months across the organisation (once the application has been finalised and the funding is received from the local authority).

Customers also backed the proposal to set up a Plus Dane Adaptations Panel to assess, review and approve any major adaptations required by customers that will cost over £6,000. We hope to set up the panel this spring. It will consist

of representatives from our repairs, asset and housing teams to make sure the decision making process fully considers tenants’ welfare.

With the revised lettings policy, customersagreed that applicants with children should be prioritised for family homes. Those with children under five will also be given preference forground floor flats.

If you are interested in seeing the full details on what customers suggested, please visit the you said we did pages of the website.

If you want to have your say, you can join our Plus Dane Voices through any of the means below.

Unity – What you thinkYou told us the sections you find most interesting in Unity are: Improving our service for you, More than just a Landlord, Top tips for you and your home, and Money Matters.We will continue to include these topicsin future editions.

As usual, we asked our customers to review the last edition of Unity to check its content remains relevant and useful to you.

Feedback from our autumn edition told us some of you felt there was a lack of articles from the Cheshire region - and in response we have added extra stories and will continue to make sure there is a balance in future editions.

you find most interesting in

service for you, More than

plusdane.co.uk

Issue 31 | Autumn 2018

GETTINGREADY FORUniversalCreditTACKLINGHoliday Hunger

Customer Magazine

You Said

We Did

Over the past couple of months, we consulted Plus Dane Voices to help us update our lettings and adaptations policies.


Our community safety team are here to help when you are struggling with issues like noise nuisance, harassment and hate crime.

Sometimes though, the answer to a problem can be in sitting down and talking it through – and that’s where mediation comes in.

We recently helped a group of neighbours who had fallen out over local children playing in the street.

The long-running dispute had led to increasingly bitter feelings, with some residents complaining about noise and damage from footballs being hit into their gardens, and others left feeling the children could not play out at all.

Our tenancy enforcement officers attempted to find solutions to the problem, but realised that instead of reporting annoyances to us over and over again, the best thing to do was to get people talking to each other.


Both families agreed to try mediation.

Our officers visited everyone involved to explain the process, then independent specialists visited each family and set up a face-to-face session to help the two groups work out their differences.

“ Independent mediators were able to ask questions to get to the bottom of the dispute that perhaps we as officers couldn’t,” says community safety officer Steve Horton.

We want everybody to be happy in their home and are here to help. If you have an anti social behaviour issue, let us know via any of the means below.

Call our customer access teamon 0800 169 2988

You can also use the tool onour app, which is available onGoogle Play and the App Store

Sometimes, the answer to a problem can be in sitting down and talking it through – that’s where mediation comes in.

Don’t hate mediate!Neighbours don’t always see eye-to-eye, and sometimes disagreements can become stressful for everybody involved.


Keeping tenants safe

health issues were beginning to severely impact her, her son, their home and their financial security.

Andrea said: “This was a very challenging and touching case to work on. I’m delighted to receive this award, but more significantly,

the tenant now has a positive outcome, her tenancy is no longer at risk and both her and

her son’s lives are greatly improved.”

James Shackley, an electrician from Congleton, received the ‘Special Recognition’ award after assisting police with an investigation for one of his tenants. Electrical team leader Chris Roberts collected the award on his behalf.

Mr Shackley said: “Most of us working in the housing sector are motivated by providing the very best service possible to our tenants and makea positive difference to their lives. This involves looking out for them when things aren’tas they should be.”

Two of ourcolleagues werecelebrated at TheAdults and Children’s Safeguarding & Dignity Awards in Congleton in November. The awards are run by local safeguarding boards to acknowledge those who have gone the extra mile to protect the wellbeing of their tenants.

Tenancy management officer, Andrea Drumm, was presented with the award for ‘Respect and Dignity’ after Andrea had gone to great lengthsto support a tenant whose growing mental

The group will be running activities from Union Street Community Centre and are interested in hearing the views of local residents on what type of activities they would like at their local community centre.

Union Streetresidents groupup & runningOur Engagement and Partnerships team was delighted to support the setting up of the new Union Street residents group in Sandbach atthe end of last year.

“I’m delighted

to receive this

award, but more

significantly,

the tenant now

has a positive

outcome”

For moreinformation, or if you’re interested in getting involved, please contact Susan Chambers07824 805143

“ Teaming up with Liverpool Cares is a great fit for us,” says our interim senior older persons manager Joanne Rooney. “It is something we are really excited about, that can really make a difference to people.”

If you or someone you know are aged over 65 and are interested in finding out about free social activities across the Liverpool city region, or how else Liverpool Cares can offer support, contact the team at Liverpool Cares on 0151 659 1789 or speak to your scheme manager.

Liverpool Cares is a charity network that aims to foster relationships between older people and younger volunteers, and working with them is part of our commitment to tackling problems of loneliness and isolation in our neighbourhoods.

Tenants have already begun signing up to connect with volunteers, either at social clubs or group activities (including jewellery-making, film screenings and music nights) - or one-to-one through their Love Your Neighbour programme.

We have partnered with a new charity to help older people in our Merseyside accommodation schemes and communities meet new people.


Love your neighbourwith LIVERPOOL CARES

“ Teaming up with Liverpool Cares is a great fit for us”

Joanne Rooney Interim senior older persons manager

They would also love to hear

from potential volunteers!


More Than Just A Landlord

Liverpool in Work aims to support local people into work through job search, coaching and mentoring, work experience, training, skills development, advice and guidance.

Andrea Howarth, Executive Director for Neighbourhoods, said: “This partnership will

enable us to make sure that those tenants who might be struggling to find employment have access to the best support and advice available.”

If you live in Liverpool and are interested in finding out more, speak to your housing officer or email engagement&[email protected].


Plus Dane working in partnership with SHAP operates the floating support service for people in crisis and at risk of homelessness in Halton. We were delighted to be successful in our recent bid to continue providing this service until at least 2022.

Our team of specialist support staff work with partner organisations across the borough to find the right solutions for customers to avoid further problems.

The team is currently working with nearly 200 people in need of help. Our support is available for six months (and even longer if required). Many of the people we support are affected by issues like poor mental health, drug and alcohol abuse, social isolation, domestic violence, debt, disability and unsuitable housing.

Most come to us in a state of crisis, due to factors including Universal Credit sanctions - which often result in peoples’ tenancies being put at risk. This in turn can have an adverse effect on mental and physical health and emotional wellbeing.

Customers are referred to the service by the local authority, our wide range of partner agencies and, in some cases have referred themselves. If you live in Halton and would like to speak to one of our team, please contact Lee Williams on 01928 706 810.

Support staff make a difference

Helping you back into workWe’ve teamed up with employment specialists Liverpool in Work to support our tenants in Everton, Toxeth and Anfield looking for the right opportunities to get into work and training.

KEY FACTS• 92% of people suffering from mental health

issues who accessed the Plus Dane/SHAP floating support service were supported to live independently

• 100% of partner agencies we work with told us that they were satisfied with the level of service we provide

• So far we have been able to secure over £169,500 in extra income for our customers.

We know that it’s not always easy to deal with the pressures of life – and there are a number of ways we can help if you need some practical help.


We’re here to help

Community

appeal helps

thousands of

schoolchildren

• £20,000 raised to provide food packs for our customers and those of other social landlords

• 150 food packs distributed

• £4,400 given in grants to our community partners to deliver Christmas events for those in need

• Helped reduce loneliness for 80 older people

• 22 families and 56 children supported through a Christmas toy appeal

• 6 families supported through the crisis fund

• 10 events delivered by staff for our customers.

At the start of the

new school year, we once

again supported the L6 Community

Association’s school uniform appeal.

Travis Perkins, one of our contractors, were also pleased to contribute £500 towards the

project, which provides full uniforms, shoes, underwear and coats to those struggling with the

costs of school clothing.

The Everton-based community group put out the call to hundreds of businesses and charities, as well as setting up a social media appeal and drop-off points at local supermarkets for donations. Over the years, the project has given out more than 5000 bags of uniform, worth more than £500,000. More than 10% of these have been given out to Plus Dane customers.

Uniformly good!

Our strategic partnerships manager Usman Ashiq said: “This project has had a very positive impact on our local families and we’re pleased to have been involved. We look forward to continuing to work with our contractors to support more great causes like this in future.”

If you live in Merseyside and would like to register for uniform support, contact the L6 Centre on 0151 260 1297.

Along with some partner organisations, at the end of last year we put in place a campaign to enable us to help our customers facing challenges over the winter. Outcomes included:


It is an area of just a few roads on the outskirtsof Liverpool city centre.Yet the Welsh Streets area of Toxteth has housed one of the world’s most famous pop stars, a soap icon, war heroes and one of the most senior crewmen on the Titanic.

Life in the Welsh StreetsThe homes date back to the 1850s, designed by architect Richard Owens to help house the thousands of Welsh workers in Liverpool at the time.

• It’s no secret that former Beatle Ringo Starr was born in Madryn Street and stayed in the area, just over the road in Admiral Grove, until the Fab Four started to makeit big.

• Jean Alexander, better known as her Coronation Street alter-ego Hilda Ogden,was born at 18 Rhiwlas Street.

• Kelvin Grove was the birthplace of RoyalNavy captain Ronald Stuart, who was awarded the Victoria Cross in 1917 – unusually, he was put forward by his own men when the Admiralty could not decide whichof the crew should have it. The World Wars were a tragedy for the Welsh Streets – every single road lost residents.

• William Farquharson, the senior second engineer with the Titanic, went down with the ship on April 15, 1907. He grew up with seven brothers and sisters at 22 Gwydir Street.

We are excited to continue with the next phase of Plus Dane’s refurbishmentof the Welsh Streets withPenny Lane Builders this year.This will see 44 houses across Pengwern Street, Gwydir Street and Kinmel Street regenerated, with South Street and Treborth Street to follow in Phase 3. Our tenants affected by this have been movedinto temporary homes while the work takes place.

44houses set for regeneration

this year


Out in Your Community

Life in the Welsh Streets The winner for this edition is Judith Moloney with her stunning photo of cows crossing meadows next to the River Dee near her home in Chester. She wins £50 of shopping vouchers!

Picture competition

winner

If you’re proud of where you live and you’re onTwitter or Instagram, post a picture of your community and include #PlusDanePic, or email your photo to us at [email protected]. The best pictures we receive will be published in the next edition of Unity, and like Judith you could win a prize!

Thanks to everyone who submitted apicture into our #PlusDanePic competition.

If you’re proud of where you live and you’re on

£50ShoppingvouchersWINNER

15Issue 32 - Spring 2019

Is there some sort of event,

exhibition or activity happening

in your area that our Unity readers

might like to know about?

Make sure you tell us so that we can

include details in this magazine or on

our social media channels.

What’sgoing on?

@plusdane

facebook.com/plusdane

www.plusdane.co.uk

We’ve teamed up with Macclesfield College to offer a range of adult learning opportunities, free to all

Congleton residents. These include taster sessions, short courses, and accredited qualifications in a range of

subjects including IT, catering, customer service, retail, taxi driving, first aid, family learning and more.

Beech Tree Court shoebox appealTenants of Beech Tree Court in South Liverpool continued their annual tradition of filling shoeboxes of gifts for Operation Christmas Child.

Residents association chair Ann Gerrard has supported the charity for more than a decade, and our generous tenants helped to provide dozens of shoeboxes of gifts, toiletries

and sweets for children across Eastern

Europe and Africa.

Does your scheme, community centre orcommunal space need more copies of Unity

for your neighbours to share? Let us know!

If you can help us distribute more printed copies ofUnity in your neighbourhood, we’d love to hear from you.

Learning opportunitiesfor adults in Congleton

The sessions are taking place at the Bromley Farm Wellbeing Hub and will expand across Cheshire East later in the year.

They are available to anyone looking to develop their skills and employment prospects, whether you’re looking to get back into work or just for fun.

CommUnity Distributors


For more information, contact our Engagement and Partnerships team on engagement&[email protected] or 01260 288422.

and sweets for children across Eastern

Europe and

Well doneeveryone!

plusdane.co.uk

Issue 30 | Spring 2018

ImprovingOur ServicesFOR YOU

FOCUS ONSharedOwnership

Customer Magazine


Top Tips forYou & Your Home


Keep putting your small twigs, weeds, peelings, tea bags, egg shells, toilet roll insides and some shredded newspaper in a compost bin in your garden. After 12 months this will rot down and make nutritious compost.Egg shells are particularly good, as they help the compost to rot down more efficiently.

toptips in the garden

Residents at Heath View are well known for their green fingers.

They are Congleton in Bloom award winners for their efforts in tendingto the communal garden.

And at the end of last year, they enjoyed an afternoon’s gardening with more than 50 local school children helping them to plant bulbs in preparation for spring.

So our resident experts have plenty of tips tokeep your garden in shape!

They say…

When planting bulbs, put them in the tubs ‘lasagne style’ in several layers, so as one layer fades another will bloom – and so the pots will bloom for longer.

Gather up dead or fallen leaves and put them in black bin liners. Tie up the bags, pierce a few air holes in them, then put them somewhere out of the way like under a hedge or behind the garden shed, and leave for 12 months. You will have wonderful leaf mould to put on your flower beds to fertilise your soil.

Create a little area in your garden for hedgehogs, where you can put leaves, small twigs and garden debris, so they can forage and make a home.

Egg shells are particularly good, as they help the compost to rot down more

Congleton

in Bloomawardwinners

Unity Customer Magazine18 Unity Customer Magazine18

A well-maintained garden space is lovely to have but we know it can be difficult to give it the time and attention it needs.Help is at hand because we offer an all year round gardening service to our customers, which works out from £6.50 per week.

The service includes mowing, trimming and weeding during the summer months. In the winter, the service includes clearing of weeds, removal of fallen leaves, turn of borders and making pathways safe in bad weather.

Customers who sign up to the service will have 20 visits per year; two visits every month from March 1 until October 31, then in the winter months (November, December, January and February) a further four visits (one per month).

Payment for the service can be made by rent card, direct debt or standing order, or calling 0800 169 2988 to make payment using your debit card.

For more information or to sign up tothe service, please get in touch!

Gardeningservice

For more information or to sign up toAn all year

round gardening

service to our

customers, which

works out

from £6.50

per week!

19

Alice is currently busy decoratingher new homeand hopes to

increase her share of the property over

time through a process called ‘staircasing’

Our new build Shepherds Row project in Runcorn was shortlisted in the ‘Best Affordable Housing Development’ category

of the Inside Housing awards – one of the most prestigious in the industry.

The 27 new homes in Shepherds Row marked the final part of the Castlefields

Regeneration masterplan. Although we didn’t win, we’re delighted and very proud to have been recognised.


Alice was looking to move out of the family home but stay near to them, her friends and her work. While looking for opportunities in her village, she discovered Homeshub, Plus Dane’s affordable home ownership specialist.

Now, Alice owns part of a brand new, two bedroom home and pays rent on the remaining share. She is currently busy decorating her new home and hopes to increase her share of the property over time through a process called ‘staircasing’.

“ Shared Ownership has allowed me to get on the property ladder and live in an area I wanted to.It was also easier for me to get a mortgage,” Alice explains. “Homeshub were great, it was easy and straight forward with them and they were on handto help whenever I needed it.”

Stepping ontothe property ladder

Runcorn homesrecognised in major awards

She says: “I would definitely recommend shared ownership, whether you’re a single person living on your own, a first time buyer or not, or a young couple trying to get on the property ladder -it is a brilliant scheme that has definitely helped me. I wouldn’t have a house if it wasn’t for shared ownership!”

Shared ownership gave 26-year-old Alice Daniels-Wright the chance to get on the property ladder and buy part of her first home in rural Cheshire.

New Homes For You

the property ladder

‘staircasing’

………

HomesAVAILABLE

All of our properties to rent or buyare on the Plus Dane and Homeshub websites (www.homeshub.co.uk), and our social media channels including Facebook and Twitter – just search for Plus Dane or Homeshub.

Issue 32 - Spring 2019 20Unity Customer Magazine

Oakley ParkThese 2 and 3 bedroom homes have been designed with modern couples and families in mind and finished with stylish, contemporary designs. Rent to buy and shared ownership available.

The CrossA selection of contemporary 3-bedroom semi-detached homes located in a secluded, semi-rural location in the heart of Sandbach. Everything you need is a short walk or drive away, including Sandbach’s picturesque town centre, retail and leisure facilities, major transport links and some of the best schools in the area.

Daneside ParkA quiet and secluded location right in the heart of Congleton town centre. These 2 and 3 bedroom homes are available to reserve now for all buyers and budgets.

Mayfield ParkA mixture of 2 and 3 bedroom homes available through Rent to Buy and Shared Ownership. Brilliant location in the centre of Warrington, with great schools and career opportunities.

Documents

28657 UNITY CUSTOMER MAGAZINE ISSUE 32 · made a valid Universal Credit claim, signed the claimant commitment and had your ID checked. The advance payment is a loan which you have