25 th April 2001Copyright International Computers Limited 2001 ICL HostTalk™ Enabling e-Business with OpenVME Margaret Leigh Systems Architect Infrastructure

25th April 2001 Copyright International Computers Limited 2001

ICL HostTalk™ Enabling e-Business with OpenVME

Margaret LeighSystems ArchitectInfrastructure Services Division


Agenda

• Business Drivers• Options and HostTalk Product Summary• Solution Scenarios

– requirements / architectures / examples

• HostTalk Product Plans• Summary


“Stovepipe” (or “silo”) systems

TPMS VME Other

Existing account based systems

users users users

TPMS VME

ApplicationPackage

users users

Copyright International Computers Limited 2001 25th April 2001

Customer-centric systems

TPMS VME Other

Existing account based systems

users users users

Customerdatabase

Call centresystem

Singlecustomer

image

Customercontacts

Customerappointments

Windows or UNIXMTS or Tuxedo

or CORBA

TPMS VME

ApplicationPackage

users users

gateways


Business Drivers

• Call centres and “one-stop shops”• Increased operational efficiency• New competition (e.g. dot coms)• Reducing marginsMeans• Customer centric IT systems• Quick delivery of new IT features• Increased operational efficiency• Enabling e-Business

CoreSystems


Current business requirements – UK Gov

• Modernising government via IT, “joined up government”

– Better service to citizens and business– Internal efficiency and cost saving

• Transactions can be electronic:– 25% by 2002– 100% by 2008 2005

• Government data standards (Govtalk)• Government gateway www.gateway.gov.uk


Why exploit legacy systems?

• Reliable, Proven, Trusted . . .“legacy systems - stuff that works”

Source: David Chappell, Chappell Associates, at:Microsoft “Building the business internet - Summit 2000”

• Benefits of exploiting existing systems:– reduced project timescales– lower investment– low risk– gradual migration to new user interfaces– rapidly enable e-business– users often like existing systems

CoreSystems


Agenda





ICL Millennium strategy for VME interoperability

• Integration with Windows and UNIX

• Gateways between TPMS and major open

middleware

(Microsoft MTS/COM, BEA Tuxedo,etc.)

• Leverage their gateways to other applications

• Provide VME interoperability/integration services


ICL HostTalk Environments

• Hosts– VME– UNIX– Windows – IBM Mainframe– IBM AS/400

• Middleware– Microsoft COM and MSMQ– BEA Tuxedo or WebLogic– Java and EJB


Product Summary• Terminal Emulation & communications

• Dialogue Manager

• Distributed Transaction System (DTS)

• OSI-TP

• VME Message Queuing

• IDMSX data extract


App

licat

ion

Cod

e (V

B)

Ope

n D

TS

NT

ScreenAnalyser

Generators

IIS w

ithA

SP

HTMLA

pplic

atio

n C

ode

(VB

) C

OM

obj

ect /

EX

E

HLL

AP

I Con

form

ant

Ter

min

al E

mul

ator

s

Ses

sion

and

Dat

a O

bjec

ts

Development-time

Run-time

Dyn

amic

Ren

derin

g

Scr

een

Rec

ogni

tion

IIS A

pplic

atio

nC

ode

(VB

) dl

l

UserId _ _Password _ _ press send

DDS

ICL

UNIXDEC

BullUnisys

IBMMainframeAS/400

Q-Control

XML

MSMQor COM

HtmlXSLT

XML

BizTalk

XML Type Definitions

Stylesheet

HTMLTemplate

RichClient

Data Feed

Dialogue Manager

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Record Host Screens

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Screens automatically analysed

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State Diagram Automatically Constructed

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Default Application and Forms Generated

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Generated VB form for host screen

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Generated VB code for processing host screens

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Tailored VB code for processing host screens

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Tailored VB form for application

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Generated HTML or DHTML page for host screen

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Tailored HTML page for application

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Generated BizTalk XML

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Generated HTML/XSL


ICL DTS maturity

• Origins - ICL Information Processing Architecture, late 1970’s (?)

• Simple but powerful interworking– straightforward to add to existing TPMS services

• In heavy use at Inland Revenue from ~1986:– access to National Tracing System– movements of taxpayer details between COP regions

• In heavy use at DSS from ~1988– access to Departmental Central Index etc

• In heavy use at British Gas Trading (Centrica)– all TP traffic routed by DTS to relevant back end


OpenDTS-NT

• High scalability(100s of connections per server)– High throughput

or– High connectivity

DTS optionTPMS 520 or later- pure DTS messages- screens over DTS

OpenDTS also available for Tuxedo etc

Win

dow

s A

pplic

atio

n C

ode

VB

, VC

++

MT

S, A

SP

DT

S S

erve

rN

T S

ervi

ce

One perTPMS service

Con

nect

ion

Obj

ect (

DC

O)

CO

M O

bjec

t

DTS

OS

I or

TC

P/IP

(R

FC

1006

)

Otherapplications


BEA eLink for Mainframes

TPMS - CICS interworking in real time (in either direction)

OS/390CICS, DB2

VMETPMS

IDMSX

users users

BEA Tuxedoon UNIX

or NTeLinkSNA

eLinkTCP

DTSGateway

eLinkOSI TP

LU6.2

TCP/IP DTS

XATMI

OSI TP

Simple request/response(no transaction coordination or recovery)

Dialogues supporting coordinated database updates

with recovery


OpenTP and OpenTI

Win

dow

s M

TS

App

licat

ion

Ope

n T

I R

un-T

ime

XATMI

VME

TC

P/IP

sta

ckSQL Server

Open TIComponent Builder

MMCOpen TI

ManagementConsole

IDMSX

2-phase commitfor guaranteed updates

Development-time

Run-time

Otherapplications

OpenTP

Cobol

XA

TM

I

rfc1006

We also support BEA Tuxedo/WebLogic alternative


Tuxedo or MTS/MSMQ

App

Message queuing and TPMS

TPMS(X)VME

updates

Q

Q

Gateway

DTS or

OSI TP

QQueue

Forwarder


VMETPMSX

app

Tuxedoor COM+

App

OpenVME Message Queuing in TPMSX640

updates

Q

Gateway

QueueForwarder

QQ

CDAMapp

TPMSXAVM

Reusable dialogue


IDMSX Data Extract

1. Bulk Extract– Using ETI Extract

2. Data replication (Drip feed)– IDMSX Area Journal access


Evolutionary Technologies Inc “ETI Extract” http://www.evtech.com

ICL’sIDMSXAccess

technology

IDMSX

ETI generator:Generates batch

apps whichtransform data

Extract,transform,move,load

batch uploaddata sources

File Newdatabase


IDMSX Area Journal Extract

OtherDatabase

Takes hours?days? weeks?Operational

VME System

IDMSXDatabase

IDMSXArea Jnls

Convert& Offload

Otherdata

StagingFile/DB

IDMSX-JE separately chargeableAvailable for IDMSX.610

and IDMSX.520

Scan &Extract

LoadTransfer

Update


Integration considerations...

• Loose or tight linking of systems?

• Enquiry access or updates?

• Data consistency across systems?

• Timeliness of data updates?

• Scheduled availability of the systems?

• Suitable integration points available?

• Whether applications can be amended?

• Privacy and authorisation issues?

• Stateful or Stateless Interactions?


A Range of Services

• Business requirements analysis• Technical architecture consultancy• Proof of concept• On-site skills transfer workshops• Solution design, implementation,

enhancement and tuning• Support• Custom product developments

for new requirements


Agenda





ICL HostTalk Enables• New user interface (Rich PC Client or Web)• Automated processes (Data Feed)• Combine systems together (View and

Update)• Office integration

– Word, Excel, e-Mail• Collaborative application integration

– Workflow, Document Management• e-Business

– WWW or Telephony (CTI)– Mobile devices: WAP phone, PDA– Data Interchange (XML)


NT Server

WorkflowApplication

CoreSystems

workdatabase

MS Office

Task specificUser

Interface

Intuitive User Interface + Office Integration (‘Rich Client’)



Automated Data Feed

PaperScanner & OCR

Data from many sources:

Call CentreSystems

ComputerReports

AutomatedProcess

Printed reports and Operators

Exceptionhandling

OtherSystems

InternetServers

CoreSystems

NT Server

Logs

Business Rules



Co-ordinated integration of multiple systems

NewCall centreapplication

CoreSystems

Customerdatabase

Public utilityCall Centre

Waterbilling

Electricitybilling

Gasbilling


NT Server

IIS/Telephony IVR

InternetIntranet

GatewayApplication

CoreSystems

userdatabase

•Ease of use•Security•Performance

Direct Access


3,000,000members

250simultaneousphone calls

8 stateless hostconnections

• Automation of the most common call centre functions• GUI for others


Integrated Intranet Solution



External internet access


WAPGateway

MobileSP

OpenTIDialogueManager

Server

Existing TPMS(X) applications on VME

OpenDTS

WAP Interactions with VME Systems

WEB / IISServer

InternetSP


Initial menu screen displayed by

any WAP phone

Pressing the left-hand menu button

displays a menu of facilities


One of these menus is a

Service Menu – select Home


In this case extract data from

the VME service


The next page gives the user

the options of how to use

the input number


This displays the home page for

the Service.

In our case we ask the user to

input a customer number.

Then select options.


In this case details of this

customer


WAP to host uses• Modest input needs, modest output• Mobile workers• Need for urgent information access• In place of expensive/inflexible

in-vehicle radio links • Remove dependence on office staff (24x7)• Users:

– Employees: access to in-house applications– Partners: access to extranet applications– Customers: access to internet applications


Agenda





ICL HostTalk Product Plans

• Ownership and responsibility for all VME access and integration products now with VME group

• Dialogue Manager support for XML

• OpenDTS for Java and EJB

• Productise WAP interworking capability

• Product roadmap being established:– Further integration of products and tools

– Improved scalability

– Whatever the world wants next …

Voice access?


Voice access• Today! Come to ICL and see…

– Voice access to Outlook/Exchange– Reads your email, appointments, contacts to you– Make appointments, send messages– From any phone anywhere– Not Exchange specific

• What about voice access to VME applications?– Kiosks? Phone access?– Blind and partially sighted users?– Finally, an easy to use interface for the citizen?


Agenda





ICL HostTalk Summary

• A suite of products, tools and services that enable

access to, and integration with, applications and

data on ICL and other systems.

• Supports integration with Microsoft Windows

environments and market leading middleware

such as BEA’s Tuxedo and WebLogic.

• Enables proven and trusted existing applications

to be incorporated into new business solutions.


Proof of

concept

businessneeds

existingsystems

technologyopportunities

Systems Integration Proof of Concept


If you can imagine it,

ICL can (probably) integrate it!


??Any Any

Questions?Questions?

Documents

25 th April 2001Copyright International Computers Limited 2001 ICL HostTalk™ Enabling e-Business with OpenVME Margaret Leigh Systems Architect Infrastructure