24th Onsite Program Annual Institute - EASNA...Services, Other - Health Coaching and Fitness, Health and Wellness Solutions 12 Weeks provides healthy solutions for ongoing lifestyle

Leveraging EAPs to Create a Healthy, Engaged, and Productive Workforce

24th

Annual Institute

April 25-27, 2012 • Fairmont Palliser Hotel, Alberta, Canada

easnaEmployee Assistance Society of North America

Onsite Program

2 EASNA 24th Annual Institute

easnaEmployee Assistance Society of North America EASNA 24th Annual Institute

Internet Café

• 12 Weeks to Wellness

• Consolidated Credit Counseling Services, Inc.

• Crisis Care Network

• Daybreak eaP Software

• eCenter research/yourHealthCheck

• edgewood

• Great-West Life Centre for Mental Health in the Workplace

• Home Care assistance Calgary

• Homewood Human Solutions

• InfoMC Inc.

• Last Door

• Law assist Canada Inc.

• LivingWorks education Inc.

• Manulife Financial

• Mental Health Commission of Canada

• NDC Nutrition at Work

• Orchard recovery Center

• ProtoCall Services

• renascent

• Shepell.fgi

• The SaSSI

• Westminster house recover Centre for Woman

Exhibitors

Platinum SPonSorS

Silver Sponsor Bronze Sponsors

Gold SPonSorS

3EASNA 24th Annual Institute

easnaEmployee Assistance Society of North AmericaEASNA 24th Annual Institute

EaSna Board of directors

President Francois LegaulteaS of Health Canada

Immediate Past President Phil EvansProtoCall Services

Vice President George MartinCorpCare associates, Inc.

Treasurer Judith Plotkin, MSWHomewood Human Solutions

Secretary Julie McClatcheyemployee & Family resources

Director Nicole DoucetNDC Nutrition at Work

Director Rita FridellaShepell.fgi

Director Patrick GagneCbC/radio-Canada

Director Kathleen Garner GrecoValueOptions

Director David Goehnerempathia, Inc

Director Jeff GorterCrisis Care Network

Director Keith HardingFSeaP

Director Chris HyltonCG Hylton & associates Inc

Director Ana Laritza Leon MarquezTouching Life

Director Dan McCarthyMagellan Health Services

Director Tracy L. McPhersonNOrC at the University of Chicago

Director Sharon O’Brien, MSW, LSWCeridian Life Works

Director Jim PrintupThe Oasis Group

Director Diane Stephenson, PhD

Director Debra WolinskyPPC Worldwide Canada eaP Services Ltd.

Executive Director Bob McLean, CAEeaSNa

institute ChairJim PrintupThe Oasis Group

institute Committees

Curriculum Committee

Kathy Garner Greco, Co-ChairValueOptions

Barbara Veder, Co-ChairSheppel.fgi

Kathy MahieuaonHewitt

Diane StephensonIndependent Consultant

Jim PrintupOasis Group

Patrick GagneCbC/radio Canada

Tracy McPhersonNOrC at the University of Chicago

David Goehnerempathia

Paul WittesShepell.fgi

Christine MignognaValueOptions

Sponsorship Committee

Jeff Gorter, ChairCrisis Care Network

George MartinCorpCare eaP

Judy PlotkinHuman Solutions

Jim PrintupThe Oasis Group

Fred NewmanInterface eaP

Phil EvansProtoCall

Angela MadaraInfoMC

Randy ThompsonShepell.fgi

John LevyCorporate Counseling associates

Bob McLeaneaSNa

Host Committee

Colleen GillespieHomewood Human Solutions

Chris HyltonCG Hylton

Lisa PeckhamCG Hylton

Randy ThompsonMorneau Shepell

Laura WikantMorneau Shepell

4 EASNA 24rd Annual Institute


REGISTRATION/INFORMATION DESK

The Registration/Information Desk is located in the Main Lobby West of the Fairmont. Following are the registra-tion hours:

Wednesday, April 25 8:00 a.m.-6:00 p.m.Thursday, April 26 7:30 a.m.-5:30 p.m.Friday, April 27 7:30 a.m.-3:30 p.m.

PROFESSIONAL CREDITS AVAILABLEm 17 Hours of Professional Development (PDHs)m 17 Hours of Continuing Education Units (CEUs)

To obtain required documentation of PDHs and CEUs, please visit the Registration Desk for applicable fees and forms prior to session commencement. The Insti-tute is unable to provide retroactive documentation for session attendance.

BADGE IDENTIFICATION

The identification badges contained in the registration packet must be worn for admission to all sessions, the exhibit hall, and EASNA sponsored events.

NOTICE BOARD

Messages for the Institute attendees will be posted on the bulletin board near the Registration Desk. Please post messages for other attendees on this board.

INTERNET CAFÉ

Sponsored by the Center for Clinical Social Work and Daybreak EAP SoftwareCheck your email, find information about a presenter, or sign-up online for EASNA membership at the Internet Café, located in the Exhibit Hall.

QUESTIONS

EASNA 24th Annual Institute Host Committee mem-bers, registration desk volunteers, and EASNA Board members will happily assist you with any questions or requirements you may have. Look for identifying ribbons on their name badges.

Congratulations to our Accredited

Members!

Ceridian Canada Ltd. LifeWorks Division

empathia, Inc.

employee assistance Service, OHeSS, National Security agency

employee assistance Services bureau, Health Canada

FSeaP/Family Services employee assistance Programs

Homewood Human Solutions Canada Inc.

PPC Worldwide Canada eaP Services Ltd.

Shepell.fgi




Wednesday, April 25, 20129:00 a.m.-5:00 p.m. Pre-Institute Full Spectrum Coaching – Dr. Michael arloski and Dr. Joel bennett 6:00p.m.-8:00p.m. WelcomeReceptionintheExhibitHall

Thursday, April 26, 2012 7:30a.m.-8:30a.m. ContinentalBreakfastintheExhibitHall 8:30 a.m.-10:00 a.m. Well-being, engagement and Productivity: Lessons Learned from award Winning employers – Moderated by Dr. David ballard, american Psychological association with representatives from replacements, Ltd and Westminster Savings

10:00 a.m.-10:30 a.m. Break, Exhibit Hall 10:30 a.m.-12:00 noon Trends and Perspectives on eaP: Integrating eaP and Wellness Programs. The Viewpoints of Consultants, Purchasers and eaP Professionals – Dr. Chester Taranowski and kathleen Mahieu, aonHewitt

Using eaP and evidence based Tools to Help Facilitate a Supportive Culture for the return to Work, especially When Mental Health is a Factor. – Mary ann baynton, Program Director, Great West Life, Heather kaufman, National Director, Strategic Partnerships, Shepell.fgi 12:00 p.m. – 1:30 p.m. Annual General Meeting Luncheon 1:45 p.m. – 3:15 p.m. Future Trends in eaP Services and Strategies – Dr. Mark attridge, attridge Consulting and John burke, burke Consulting

3:15 p.m. – 3:45 p.m. Break, Exhibit Hall

3:45 p.m. – 5:15 p.m. best Practice in Integrated Model of eFaP and Specialized Disability Treatment Program – Melanie Goroniuk, University of alberta and Dr. ann Malain, Homewood Human Solutions

Punching Up account Management: a Systems approach – annette kolski-andreaco, LifeSolutions

6:00 p.m. – 9:00 p.m. Networking Dinner, Flames Central (219 8th Avenue Southwest)

Friday, April 27, 20127:30a.m.–8:30a.m. ContinentalBreakfastintheExhibitHall

8:30 a.m. – 9:30 a.m. Psychological Health & Safety: an action Guide for employers – Dr. Merv Gilbert, Principle Partner, Gilbert, action Ltd,; Dr. Dan bilsker, rPsych; Jessica Mankowski, knowledge broker, Mental Health Commission, Canada and Francois, Legault, National Director of employee assistance, Health Canada

9:30 a.m.– 10:00 a.m. 2012 Corporate Awards

10:00 a.m. – 10:30 a.m. Break, Exhibit Hall

10:30 a.m. – 12:00 p.m. Integrating eaP with Wellness Programs for Total Wellbeing – Dr. Michele Dodds, Vice President, Health & Wellness, ComPsych Corp. and representatives from PNC

12:00 p.m. – 1:00 p.m. Boxed Lunch Exhibit Hall

1:00 p.m. – 2:30 p.m. Canadian Pacific railway Successful Internal eFaP Involvement in a Safe Work environment – ken Deptuck, Teamsters Canada, Mauro Morrone, Canadian Pacific railway and Grant Nash, Canadian Pacific railway

eaP Counseling in Today’s Digital World – barbara Veder, Clinical Director; Paul Wittes, Manager, e-Counselling; Lynn Pike, Director Operations Quality and efficiency, Shepell.fgi


easnaEmployee Assistance Society of North America Thank You Sponsors & Exhibitors

12 Weeks to Wellness [email protected]: Charles Curtiswww.12weekstowellness.comeaP Provider, Service Provider, Publication, Wellness Services, Work/Life Services, Other - Health Coaching and Fitness, Health and Wellness Solutions12 Weeks provides healthy solutions for ongoing lifestyle productivity, work life, wellness and weight loss challenges. 12 Weeks delivers valuable tools and health coaching, creating positive and lasting behavior change.

Canadian Pacific [email protected]: Mauro F. Morronewww.cpr.caeaP ProviderClass 1 railway in Canada and the USa. We have an internal joint manage-ment/union eFaP in Canada.

Center for Clinical Social Work [email protected]: Michael Brookswww.centercsw.orgeaP Software, Trade/Member association, CredentialingThe Center promotes clinical social work and advances the profession in all settings by developing practice standards/credentials, advocating for practitioners and clients, and enhancing opportunities for research, education, and training.

CG Hylton & Associates Inc. 1800-449 [email protected]: Lisa Peckhamwww.hylton.caeaP Provider, Service Provider, Hr, Wellness Services, Consultant/Pr MarketingOur Canada wide eaP network is eager to serve your eaP needs using experienced Master’s Level Counselors. We can also assist with your employee benefits and Hr issues. Call today.

CN Rail [email protected]: Anita McDonaldwww.cn.caOther - TransportationCN, one of North america’s leading transportation companies, is a diversi-fied railroad, and engaged corporate citizen committed to the safety of our 23,000 employees and the public, and is invested in building shareholder value and strong communities.

Consolidated Credit Counseling Services, Inc. [email protected]: Alex Bortwww.consolidatedcredit.orgLegal/Financial ServicesConsolidated Credit Counseling Services was created to assist employees reduce stress caused by financial difficulty and provide financial educa-tion, which improves their well-being and increases productivity. add our service to your list of employee benefits at no cost to your company.

Crisis Care Network [email protected]: Marilyn Elliottwww.crisiscare.comService ProviderCrisis Care Network is the world’s largest provider of crisis response services to the workplace. Over 800 times each month CCN dispateches specially-trained behaviorial health professionals to facilitate recover after tragedies.

DAYBREAK EAP Software [email protected]: Amy Hartingwww.daybreakeapsoftware.comeaP SoftwareThe leader in Innovative eaP Technology for 30 years! Daybreak provides tracking and reporting for all eaP services plus appointment Schedul-ing, affiliate Management, Disability Management, and behavioral Health Management.

eCenter Research/Your HealthCheck [email protected]: Duncan Goodwinwww.yourHealthCheck.orgOther - Mental Health/Substance Use assessment & Online reporting SystemyourHealthCheck provides mental health and substance abuse treatment service providers/eaPs with a 20-minute validated, multivariate self-report assessment and free research support through its state of the art web-based Online assessment and advanced reporting System.

Edgewood [email protected]: Bonnie Bartlettwww.edgewood.caTreatment/Facility, Service Provider, Managed Care Provider, Wellness ServicesFull-time medical/psychiatric care and a knowledgeable clinical team pro-vide individuals the best chance at long-term abstinence-based recovery. edgewood is CarF accredited and has provided quality care and value since 1994.

Great-West Life Centre for Mental Health in the Workplace 21866-407-5888Contact: Cherie Rebeckwww.workplacestrategiesformentalhealth.comresource ProviderThrough supporting research and turning knowledge into practical strate-gies and tools, the Centre provides free, valuable resources to all employ-ers and employees who wish to address workplace mental health issues.

Home Care Assistance Calgary [email protected]: Mark Brodiewww.homecareassistance-calgary.comService Provider, Managed Care Provider, Wellness Services, resource ProviderHome Care assistance provides nonmedical home care services to seniors and other adults allowing them to stay at home as long as possible.

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EASNA 24th Annual Institute

Homewood Human Solutions [email protected]: Eda Sherewww.homewoodhumansolutions.comeaP Provider, Service Provider, Legal/Financial Services, Wellness Services, Work/Life ServicesHomewood Human Solutions is a full-service employee assistance provider offering a wide range of workplace and organizational development services. Guided by the desire to contribute to the total health, wellness, and functioning of our customers’ organizations, we are the “just right” solution.

InfoMC, Inc. [email protected]: Angela Madarawww.infomc.comeaP SoftwareInfoMC provides enterprise software solutions for eaP’s. InfoMC’s Incedo™ solution allows eaPs to enroll and track eligibility, manage affiliate provid-ers, process referrals, authorizations, care coordination, manage utilization, and process and pay claims. It also links providers and payors via the internet to streamline communications.

Last Door [email protected]: Giuseppe Ganciwww.lastdoor.orgTreatment/FacilityLast Door’s 100-bed facility has been delivering addiction recovery pro-grams since 1984. Last Door uses Social Model Programming as a strategy for recovery from drugs, alcohol, gambling, nicotine, video-gaming, and media addictions.

Law Assist Canada 15416-342-1080 ext [email protected]: Gabe Merandawww.lawassist.caLegal/Finacial ServicesLaw assist is one of Canada’s largest legal benefit plans. It connects ben-eficiaries to quality legal counsel across Canada with a single phone call.

LivingWorks Education Inc. 2403-209-0242 ext [email protected]: Lynne Sterritt/www.livingworks.netService Provider, resource Provider, Other-education & Training Company in Suicide Intervention Skills TrainingLivingWorks delivers leading practice suicide intervention training with a suite of programs to suit each community or organization. Its programs range from initial awareness to long-term care.

Magellan Health Services [email protected]: Angela Vincentwww.magellanhealth.comLegal/Financial Services, Work/Life ServicesMagellan Health Services is a leading specialty health care management organization, delivering innovative solutions to improve quality outcomes and optimize the cost of care for those we serve.

Manulife Financial [email protected]: Jonathon Averywww.manulife.ca/groupbenefits.Service Provider, Wellness Services, Work/Life ServicesWe offer employee benefit plans to complement and supplement provin-cial health plans, workers’ compensation, the Canada and Quebec Pension Plans, and other public programs. Over 16,000 Canadian businesses have entrusted their employee benefit programs to us.

McMaster University, Centre for Continuing Education 905-525-9140 ext [email protected]: Christie McGaghranwww.mcmastercce.com/addictionOther - educationFor over 20 years we have been providing the theoretical knowledge and practical skills for working with addictions. available in distance format. recipient of the National award for Continuing education excellence.

Mental Health Commission of Canada [email protected]: Jennifer Dotchinwww.mentalhealthcommision.caresource ProviderThe Mental Health Commission of Canada is a catalyst for transformative change. Our mission is to promote mental health in Canada, and work with stakeholders to change the attitudes of Canadians toward mental health problems, and to improve services and support.

NDC Nutrition at Work [email protected]: Nicole Doucetwww.ndc-nutritionatwork.comService ProviderNutrition Services provider for eaPs--Nutrition counselling, training, clinics, webinars and more. also, complete organizational consultation/nutrition and wellness issues.

Orchard Recovery Center [email protected]: AnnMarie McCulloughwww.orchardrecovery.comTreatment/Facilitya private, residential drug and alcohol rehabilition facility providing customized treatment solutions based on 12-step recovery in a beautiful resort setting



PPC Worldwide Canada EAP Services Ltd.

800-663-9099 ext [email protected]: Carrie Middleton/www.ca.ppcworldwide.comeaP Provider, Wellness Services, Work/Life ServicesPPC Canada (est. 1977) is a COa accredited eFaP and Wellbeing Services company, distinguished by our responsive customer relationships, providing local, national and worldwide service excellence (through PPC Worldwide, the leading global eFaP).

ProtoCall Services [email protected]: Laura Schaeferwww.protocallservices.comService ProviderProtoCall helps eaPs ensure continuous telephone access to their ser-vices 24/7/365. eaPs across the US and Canada have placed their trust in us for 20 years!

Renascent [email protected]: Adam Fisherwww.renascent.caTreatment/Facilityrenascent is a leader in the field of addiction treatment. For over 40 years we have offered effective, abstinence-based treatment programs that provide the best chance for lifelong recovery.

Shepell.fgi [email protected]: Randy Thompsonwww.morneaushepell.comeaP Provider, Service Provider, Wellness Services, Work/Life Services, Consultant/Pr/MarketingMorneau Shepell Ltd. Is the largest Canadian-based firm providing Hr consulting and outsourcing services. Our solutions are designed to assist employers in managing the financial security and health and productivity of their employees.

The SASSI [email protected]: Melissa Rennwww.sassi.comOther - Substance Use Test PublisherSaSSI Institute--Helping people suffering from alcohol/drug problems and the professionals serving them. Our questionnaires are backed by 25+ years of research, one-to-one customer service, and a commitment to quality.

The Standard Life Assurance Company of [email protected]: Caroline Almuniawww/standardlife.caService Provider, Wellness Services, resource Provider, Other - Group InsuranceStandard Life has been doing business in Canada for 178 years. It provides long-term savings, investment, and insurance solutions to more than 1.4 million customers, including group benefit and retirement plan members.

ValueOptions [email protected]: Kathy Grecowww.valueoptions.comeaP Provider, Wellness Services, Work/Life ServicesValueOptions® is the behavioral health improvement company of choice to deliver workplace based solutions that address the behavioral and physical health needs of employers, employees, and their family members.

Westminster House Recovery Centre for Women [email protected]: www.westminsterhouse.caTreatment/Facility, Service Provider, Wellness Services, Work/Life ServicesSituated in the therapeutic community of New Westminster, Westminster House is a Women’s residential recovery Centre providing 25 beds with 24-hour supervision in three facilities adjacent to one another. Individual-ized recovery strategies combined with 12-step based philosophy, group counselling, and continued care are the cornerstones of the Westminster House programs, where women discover the tools necessary for sustain-able recovery.



Wednesday, April 25

PRE-INSTITUTE WORKSHOP

9:00 a.m.-5:00 p.m.

Full Spectrum Coaching

With increasing interest in organizational wellness, employee engagement, and “culture of health” strategies, eaPs may be returning to their roots as providers that truly integrate therapeutic and consulta-tive resources to address behavioral health and substance abuse risks at the individual, work group, organizational, and systemic levels. This workshop reviews evidence-based tools for coaching at these levels. The workshop presenters, Dr. Michael arloski and Dr. Joel bennett, have combined their expertise to review basic (often free) resources to develop coaching

supports in four primary areas that are often not aligned. These are:

• coachingindividualemployeesinhealth lifestyle change;

• coaching/consultingwithmanagersto integrate their health and wellness goals with their leadership goals;

• coaching/consultingwithinternalhealth advocates or work-site “cham-pions” who help spark a culture of health; and

• trainingworkerstocoacheachotherin eaP peer-referrals skills.

This workshop will review each of these areas and provide participants with a simple tool for assessing needs in these areas so that they can develop a “full spectrum” coaching approach for their own or their client organizations. The workshop will be organized in a four-part sequence, covering the four areas. each

part will review objectives of the coaching approach, research to support its use, a summary of helpful tips to consider, ideas for incorporating or enhancing approach, a paired or small-group exercise, and discussion. The presenters will discuss application to the prevention of depression and substance abuse.

Instructors:

Michael Arloski, PhD, PCC Michael is a wellness psychologist and a professional certified coach who wrote the foundational book of the wellness coach-ing field: Wellness Coaching for Lasting Lifestyle Change, used by many universi-ties and coach training schools. The train-ing done by his company, real balance Global Wellness Services, is recognized and approved by the american College of Sports Medicine and The american Holistic Nurses association and has been imple-mented to certify health and wellness coaches on five continents.

Involved in the field of wellness since 1979, Michael has been honored with membership in the National Well-ness Institute’s Service and Leadership Circle. He is an adjunct Professor in the Integrative Health Studies Program at The California Institute for Integral Studies. He is the former president of the Ohio Society for behavioral Health and biofeedback, the Colorado College Counselors associa-tion, and the Northern Colorado chapter of the american Society for Training and Development.

His latest book, Your Journey To A Healthier Life: Paths of Wellness Guided Journal Vol. 1, is an ally for anyone seek-ing success at lifestyle improvement. Mi-chael earned his ba from bowling Green State University, an Med in Counseling from the University of Toledo, and a PhD in Counseling from Ohio University.

Joel Bennett, PhDJoel is President of Organizational Wellness & Learning Systems (OWLS), a consulting firm that specializes in evidence-based wellness and e-learning technologies to promote organizational health and employee well-being. He first delivered stress management program-

hw

1.888.689.8604

[email protected]

www.homewoodhumansolutions.com

More Counselling • Creative LearningHealthier Outcomes

Employee Assistance

Organizational Wellness

Health Challenge Events

Workplace Intervention

Disability Treatment

Substance Abuse Experts

ming in 1985 and OWLS programs have since reached over 20,000 workers across the United States. Joel is primary devel-oper of “Team awareness,” an evidence-based program recognized by the US Dept. of Health as effective in reducing employ-ee behavioral risks. Team awareness has been adapted by the US National Guard as one of their flagship prevention programs and it has been used by restaurants, elec-trician training centers, small businesses, Native american tribal government, and recently in South africa. Joel is the author of over 20 peer-reviewed research articles and he has authored/co-authored three books, including Heart-Centered Leader-ship, Time & Intimacy, and Preventing Workplace Substance Abuse. In 2008 he was acknowledged with the Service Lead-ership award from the National Wellness Institute. He earned his bachelor’s Degree in Psychology and Philosophy from State University of New york (Purchase) and his Ma and PhD in Psychology from the University of Texas-austin.

Thursday, April 26

8:30 a.m.-10:00 a.m.

PLENARY 1

Well-Being, Engagement and Productivity: Lessons Learned from Award Winning Employers

although the importance of a healthy workforce has come to be generally ac-cepted, many employers remain frustrated that their efforts fall short in terms of em-ployee and organizational outcomes. Using the american Psychological association’s healthy workplace model, Dr. ballard will facilitate a panel discussion with leaders from award-winning employers West-minster Savings and replacements, Ltd., who will share their experiences applying healthy workplace principles in real-world settings, with an emphasis on practical considerations and lessons learned.

Instructors:

David Ballard, PsyD, MBADavid currently serves as assistant execu-tive Director for Marketing and business Development at the american Psycho-logical association. In this capacity, he spearheads the Psychologically Healthy Workplace Program, an initiative designed to help employers create a workplace culture that promotes employee well-being and organizational performance. David has provided research and consultation to government agencies, medical schools and universities in the areas of public health, prevention and healthcare finance and has experience in management, market-ing, and consumer research. He is on the board of Directors of the Health enhance-ment research Organization and the C. everett koop Health awards and serves on advisory boards for the National busi-ness Group on Health and the Mayo Clinic Center for Social Media. David received his doctorate in Clinical Psychology and

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EASNA 24th Annual Institute

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his Mba in Health and Medical Services administration from Widener University, where he completed concentrations in organizational and forensic psychology.

Jeanine Falcon, EdS, SPHRJeanine is the Vice President for Human resources at replacements, Ltd., the world’s largest supplier of old and new dinnerware, was the recipient of aPa’s 2009 Psychologically Healthy Workplace award.

Joanna WhalleyJoanne is the Manager, People engage-ment, at Westminster Savings, one of Canada’s largest credit unions. Westminster Savings was the recipient of aPa’s 2008 Psychologically Healthy Workplace awards.

10:30 a.m.-12:00 noon

WS-1A Trends and Perspectives on EAP: Integrating EAP and Wellness Pro-grams. The Viewpoints of Consultants, Purchasers and EAP Professionals

This program will provide an overview of the delivery of eaP services and how they have evolved over the last three years using data from aon Hewitt’s annual behavioral Health rFI. This data provides compelling backdrop to a discussion with employers who have successfully evolved their eaP into a resource that supports their health and wellness efforts. This session will further address the needs and perspectives of both businesses and benefit consultants as they consider establishing new eaP and wellness programs

Instructors:

Chester Taranowski, PhD, CEAPChet is the eaP manager at aon Corpora-tion. He has worked in employee assis-tance both as a provider and an adminis-trator for the last 20 years. In 2009 he won the eaPa Professional of the year award. He is on the editorial board of the Journal of Workplace Behavioral Health.

Kathleen Mahieu, MSkathleen is a senior health management consultant and leads aon Hewitt’s behavioral

Health Solutions consulting. kathy has over 20 years of benefits industry experience. She earned her bS and Master’s degrees in busi-ness administration from Sacred Heart Univer-sity in Fairfield, CT. She also holds a Master’s in education from Fairfield University. among kathy’s clients are Continental airlines, CVS Caremark, IbM Corporation, Hewlett-Packard Company, and rockwell automation, Inc. His work includes consulting with clients on both domestic and international behavioral health care strategy, program design, plan manage-ment, and quality assessment.

10:30 a.m.-12:00 noon

WS-4A Using EAP and Evidence Based Tools to Help Facilitate a Supportive Cul-ture for Return to Work, Especially When Mental Health Is a Factor

This 90-minute session is specifically de-signed for the eaP professional. Participants will become knowledgeable on tools and techniques freely available and specifically designed to support Mental Health return to

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Work plans. at the end of this seminar partici-pants will have an increased ability to provide tangible support to the workplace and indi-viduals in the area of Mental Health return to work planning. They also will be provided with leader’s guides, DVDs and sample reports that will allow for immediate implementation.

Instructors:

Mary Ann Baynton, RSW, MSW Mary ann serves on the Workforce advisory Committee of the Mental Health Commis-sion of Canada and on the accessibility for Ontarians with Disability act employment Standard Committee. She developed the management training program, Mental Health Works, while employed at the Ca-nadian Mental Health association and now runs her own consulting organization. as an independent consultant, Mary ann conducts workplace interventions and facilitates the development of workplace plans where mental health is a factor. She speaks across the country about workplace issues.

Heather Kaufman, MSWHeather is National Director, Strategic Partnerships, Sales & account Manage-ment, Shepell.fgi and brings over 23 years experience in the design and delivery of eaP solutions to a diverse portfolio of accounts in the public and private sectors. Joining the or-ganization in early 2002, she was responsible for the implementation and ongoing opera-tion of the Disability Management program, mediation services, organizational wellness initiatives and workshops. In her current role, Heather has responsibility for optimizing the growth, development and retention of many strategic partnership channels nationally, as well as in the United States. She received her Masters of Social Work degree from york University as well as a Diploma in addictions Studies from McMaster University.

1:45 p.m. -3:15 p.m.

PLENARY 2

Future Trends in EAP Services and Strategies

This presentation reviews the results of a 2011 study of industry leaders about trends

in the services and strategies offered by employee assistance providers in the US and Canada. Seven kinds of services were examined and rated for how often they are typically used by organizational clients, their importance to defining what eaP should be, and for their business value. re-sults indicated three groupings of services: Core eaP services, Pareto services, and Connecting services. also important are key business and societal trends forming the context of market realities now facing eaPs and how eaPs can take advantage of these opportunities be better positioned for success.

Instructors:

Mark Attridge, PhD, MA Mark is a social psychologist and research consultant in independent practice as President of attridge Consulting, Inc. He has experience with a range of employee health management specialty services but has been most active in the field of workplace mental health and the area of employee assistance programs in particu-lar. He was Chair of the eaPa research Committee for several years. He was the co-recipient of the 2009 eaSNa Service award for writing and editing the 2009 eaSNa report, Selecting and Strengthen-ing Employee Assistance Programs: A Purchasers Guide. Mark is a prolific writer, scholar, and teacher. He has authored more than 100 articles and conference papers on topics in health care, psychol-ogy, and communication. He is co-editor of a research-based book on the integration of employee assistance, work/life, and wellness. Previously, Mark was a National Director at Watson Wyatt Worldwide and a Principal and research Manager at Optum.

John Burke, MAJohn is the President of burke Consulting, an international consulting practice provid-ing business development and strategic positioning services for vendors of eaP, work/life, and general and behavioral health services. Currently he serves as the Strategy advisor to empathia located in Waukesha, WI. along with the provision of business strategy services, John is involved in merger and acquisitions activity and the development of strategic business

relationships. additionally, he is a founder and director of Connect assist, Inc., based in Cardiff, Wales. Over his career he has worked in the public sector, been a busi-ness owner, served on the senior manage-ment team of a large managed behav-ioral healthcare company, and been an independent consultant. He is a frequent speaker at conferences and events, he has been published in many professional journals, he has been a member of numer-ous national employer and healthcare committees, and he has served in leader-ship capacities with several professional associations.

3:45 p.m.-5:15 p.m.

WS-2A Best Practice in Integrated Model of EFAP and Specialized Disabil-ity Treatment Program

This session will generate discussion and provide a best practice model for seamless integration of psychological assessment and treatment services offered within an internal disability case management pro-gram with an external eFaP. Integration of complementary services is a key compo-nent of effective employee health manage-ment. Participants will gain an overview of program goals, key points to consider in thinking about integration of services, and the types of measurements available to evaluate program effectiveness.

Instructors:

Melanie GoroniukMelanie joined the University of alberta in 1998 and is a manager who leads the Health Promotion and WorkLife Services team, providing services to academic and support staff, post-doctoral fellows, and graduate students on campus. Services include early illness intervention and dis-ability management, workplace accommo-dation, individual and organizational health promotion and wellness, worklife consulta-tion, and employee and Family assistance Program administration. a key focus is workplace-based health promotion, which has a direct link to the strategic business goals of the university. One of the recent initiatives was Facing Facts, a program



designed to tackle the stigma surrounding mental illness in both staff and student populations. She currently serves on both benefit advisory committees, served on the Workload Work Life Task Force, and is chair of an interdisciplinary advisory com-mittee on health promotion.

Ann Malain, Certified Psychologist (ON, MB)ann is the Practice Leader at Homewood

Human Solutions and is responsible for clinical quality assurance and develop-ment of the Psychological and Substance abuse assessments programs. She is a registered psychologist in multiple juris-dictions with more than 20 years experi-ence in eaP, community mental health, psychological assessment and substance abuse treatment. She holds a doctoral degree from the University of Washington. Her areas of expertise include clinical

diagnosis, dual mental health/substance abuse assessment and treatment, and clinical supervision; she also has extensive experience with depression, anxiety and the treatment of trauma. ann has previ-ously directed a university eaP, served as clinical director of a community mental health agency, and directed a domestic violence perpetrator treatment program. She has developed substance abuse and dual diagnosis treatment programs within university and community mental health settings as well as taught graduate courses on psychodiagnostics and clinical interviewing at several universities.

3:45 p.m.-5:15 p.m.

WS-2B Punching Up Account Manage-ment: A Systems Approach

account management is a critical eaP function but little is written about underlying concepts to guide the performance of this role. This presentation will offer a systems perspective by focusing on the relationship triangle as a tool by which to potentiate the consultative role of account management.

Instructor:

Annette Kolski-Andreaco, MSW, LSW, MURP annette is the Manager of account Ser-vices at LifeSolutions. She is responsible for the organization and deployment of account management services for LifeSo-lutions book of business. She is also the coordinator of training. Her expertise is ex-ecutive leadership and coaching, manage-ment consultation and social intelligence. She has presented these subjects at regional venues. She has written articles in Community Health Magazine and Life-Solutions’ the Successful Supervisor and published articles on social intelligence in Smart business Pittsburgh and other business publications. She contributed a chapter to the book, bringing Systems Thinking to Life (2011).

annette led organizations as an executive director/senior manager in health care and human relations for over 25 years. She was a management/orga-nizational consultant for nonprofits, family

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businesses, and the service industry. She maintains a private practice as a family systems therapist.

annette earned master’s degrees in social work and urban/regional planning from the University of Pittsburgh and is a licensed social worker. She completed 15 years of post-graduate study in family systems theory/therapy.

Friday, April 27

8:30 a.m.-9:30 a.m.

PLENARY 3

Psychological Health and Safety: An Action Guide for Employers

This session will provide participants with timely and detailed knowledge of a new

resource that will be widely available to employers that will provide detailed guid-ance on creating and sustaining psycho-logically healthy and safe workplaces. This resource will complement and support national standards. Participants will have the opportunities to be early adopters and to be active participants in uptake and application. The presentation will serve as one of the key venues for the launch of the guide, which will be a freely available resource for all employers interested in enhancing workplace psychological health and safety.

Instructors:

Merv Gilbert, PhD, Registered Psychologist, BC

Merv is a clinical psychologist who has over 20 years experience in direct clinical and leadership roles at regional,

provincial, and international levels. He has consulted, published, and lectured extensively. He has skills in the develop-ment and implementation of best practice interventions, training, evaluation, and knowledge translation as well as partici-pating in program development, research, and teaching. He has published in national and international professional journals and has presented at a diverse array of forums on the importance of workplace mental health issues for individuals and organiza-tions.

Merv is currently a principal part-ner with Gilbert acton Ltd. a consulting group providing assessment, training and evaluation services that enables organi-zations to foster healthy employees and workplace climates. He is also a senior consultant and adjunct Professor with the Centre for applied research in Mental Health and addiction, a research centre within the Faculty of Health Sciences



at Simon Fraser University. CarMHa’s mandate is to conduct research that can be applied to enhance the effectiveness, efficiency, and quality of workplace mental health and addiction services. Merv is a primary participant in the development, evaluation and dissemination of resources for workplace mental health. He also has served on a number of professional and nonprofit organizations, including Co-Chair of the bC Psychologically Healthy Work-

place Collaborative, and the bC and Global business and economic roundtables on Mental Health and addictions.

Dr. Dan Bilsker, RPsychDr. bilsker is a psychologist who consults to a mental health services research group (CarMHa) at Simon Fraser University and works in an emergency psychiatric unit at Vancouver General Hospital. His academic appointments are adjunct Professor, Faculty

of Health Sciences, Simon Fraser University and Clinical assistant Professor, Faculty of Medicine, University of british Columbia. Over the last 10 years, he has led a project to enhance mental health care in Canada by disseminating self-management workbooks for mental health problems and training family physicians to provide brief behav-ioural interventions. In addition, he has worked to enhance knowledge and practice regarding occupational disability caused by mental disorders.

François Legault, MSW, RSWFrancois is the National Director/Directeur General of the employee assistance Ser-vices bureau for Health Canada, the larg-est single employer eaP in Canada cover-ing over 1.3 million individuals. born and raised in eastern Ontario, he has worked in the field of community mental health and workplace mental health for over 30 years. He is eaSNa’s President, a volunteer with the Canadian Standards association, a member of the Workforce advisory Com-mittee of the Mental Health Commission of Canada and a certified peer auditor for the Council on accreditation.

Jessica MankowskiJessica is a knowledge broker with the knowledge exchange Centre at the Mental Health Commission of Canada. She works with key stakeholders in the mental health field to make knowledge meaningful and to move good ideas into practice. She has a Masters in environmental Studies with a specialization in cross-sector partnerships for sustainable development.

10:30 a.m.-12:00 noon

PLENARY 4

Integrating EAP with Wellness Pro-grams for Total Wellbeing

recent studies have shown that employer-based wellness initiatives to improve health and productivity may be hampered by employee behavioral health issues:

• 40%ofemployeessayaphysicalhealth or emotional problem has interfered with normal activities with

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family and friends,• 32%areunabletostopthinking

about problems, and• 36%saytheyaretenseoranxious

much of the time.

rampant stress, anxiety, and relationship problems influenced in part by a shaky economy have created an environment in which eating right, exercising and quitting smoking have become increasingly dif-ficult. Savvy employers are taking a total wellbeing approach to wellness, address-ing both mental and physical issues to enhance employee performance as well as contain health costs.

In this informative session, the presenters will talk about cutting-edge, integrated strategies that leverage the eaP along with wellness programs to combat the underlying problems of unhealthy lifestyle choices. attendees will learn effective eaP strategies for identify-ing, assessing, and resolving underlying behavioral health issues as part of the wellness process in order to achieve suc-cessful outcomes. The result: employees not only reaching current wellness goals but achieving lasting behavior change.

Instructors:

Michele M. Dodds, PsyDWith more than 15 years of experience in the health services industry, Michele is the Vice President of Health and Wellness and leads the Health and Wellness programs at ComPsych. In this capacity she advises on strategies and designs wellness solutions for organizations in a variety of industries, ranging in size from small companies to Fortune 500 employers. Michele provides strategic thought leadership in developing solutions in disease prevention, risk reduc-tion, health promotion and health decision support. Prior to ComPsych, Michele served as director of product development for a large pharmaceutical company’s disease management division. She holds a doctor-ate in clinical psychology with an emphasis in health from the California School for Professional Psychology. She also earned a bachelor’s degree in sociology from George Washington University. Michele is a member of the association for applied Psychophysiology and biofeedback.

Kathleen C. D’Appoloniakathleen is Senior Vice President, Work-place Solutions, for the PNC Financial Services Group. kathy is responsible for PNC’s wellness and work/life effective-ness. During her tenure, PNC has been named to the Working Mother 100 best Companies List 10 times. She is also responsible for employee volunteerism in PNC Grow Up Great, the company’s signature cause to strengthen early child-hood education. In 2007 kathy was named the Chris kjeldsen Work Life Legacy award winner by the Families and Work Institute. In 2002 kathy was named among Penn-sylvania’s “50 best Women in business.” She is also a member of bright Horizons Family Solutions Client advisory board and

the Corporate Voices for Working Families board of Trustees. Prior to her work in the corporate setting, kathy served on the faculties of Miami University (Ohio) and Duquesne University. She earned her Ma and PhD in psychology at the University of North Carolina at Chapel Hill and her ba in psychology from Skidmore College.

1:00 p.m.-2:30 p.m.

WS-1B Canadian Pacific Railway Successful Internal EFAP Involve-ment in a Safe Work Environment

This session will showcase Canadian Pa-cific railway’s successful internal eFaP by demonstrating the collaboration of a suc-

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cessful long-standing joint partnership of senior labour and management officers by delivering industry leading best practices in a continuous improvement environment.

Instructors:

Ken Deptuck, CEAP, SAP, ACCken is the National advisor and Lobby-ist for Teamsters Canada, representing 125,000 members in Canada with 33 years of service with the Canadian Pacific railway. Presently and for the past 19 years he has served as the Labour Co-Chair of two separate and very successful National eFaP Senior advisory Committees on Canadian Pacific railway and Canadian National railway covering in total over 30,000 employees.

Mauro Morrone, BA, CEAP, SAPMauro has worked for the Canadian Pacific railway for the past 23 years in various capacities including engineering Services and Field Operations. He is pres-ently the eFaP Coordinator and providing the direct services of eFaP referral agent

for the province of british Columbia for the past 11 years and is also the Western Coordinator for the eFaP managing the day-to-day activities of the department for the last three years.

Grant Nash, ACC, CEAP, SAPGrant has worked for the Canadian Pacific railway for the past 26 years. He is the eFaP referral agent and eFaP Coordinator responsible for the department administra-tion in eastern Canada. He also provides support to the eFaP Senior advisory Com-mittee.

1:00 p.m.-2:30 p.m.

WS-4B EAP Counseling in Today’s Digital World

This session will illustrate how technology is reshaping how people learn and com-municate and the importance of adapting our eaP culture to meet the changing needs and demands of the employer and the employee client base and their families.

• Clinically-designed online programs • Online access to support services• Instant online chat with a counsellor

anytime, anywhere, anyway

NEW from Shepell•fgi

Discover EAP

available worldwide with new stress and relationship tools

Stop by our booth to learn more

Download My EAP app now

Call 1 800 461-9722 or visit shepellfgi.com

Scan QR code



Instructors:

Barbara Veder, MSW, RSWbarb has spent 17 years working in the eaP field, including 15 years as Clinical Director with Shepell.fgi, Canada’s largest provider of employee assistance services. She is also the clinical leader of Shepell.fgi’s Digital Management team, which has recently launched North america’s first eaP Smartphone application (My eaP). barb has extensive addiction experience and a strong interest in research and counselor educa-tion, and is committed to contributing to the development of resources and support for individuals struggling with depression, anxiety and other mental health issues.

She is a past President of eaSNa and past President of the board of Directors of The Mood Disorder association of Ontario.

Paul Wittes, MSWPaul, Manager, Global Clinical Services and e-Counselling for Shepell.fgi, is a clinical social worker with a Master’s degree from the McGill University School of Social Work. For the past 20 years, he has been a senior counselor, trauma counselor, regional Clinical Manager and Clinical Manager of e-Counseling and Global Clinical Services for Shepell.fgi, and in these capacities has worked directly with thousands of clients and hundreds of organizations. Prior to his involvement in the eaP field, Paul worked

in psychiatry and medicine in the Montreal hospital system. He has extensive experi-ence in treating substance abuse, eating disorders, anxiety, stress, and depression, as well as in marital/family therapy. He has also worked with numerous clients with issues related to illness, death and bereavement.

Lynn Pyke, MA CounselingLynn has over 15 years of counseling experience, and has worked in the eaP field for over 10 years in the areas of eaP quality and process improvement and innovation within eaP. She is a member of Shepell.fgi’s Digital Steering Committee, and most re-cently oversaw the development of Shepell.fgi’s eaP First Chat.

EASNA Exhibit Hall in the Crystal Ballroom



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25th AnnuAL EASnA InStItutE


Documents

24th Onsite Program Annual Institute - EASNA...Services, Other - Health Coaching and Fitness, Health and Wellness Solutions 12 Weeks provides healthy solutions for ongoing lifestyle