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EFFECTIVE COMMUNICATION

SKILLS

By Sumeet kumar

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Objectives

Define and understand communication and the

communication process

List and overcome the filters/barriers in a

communication process

Practice active listening

Tips to improve verbal and non verbal

communication

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What is Communication?

COMMUNICATION IS THE ART OF TRANSMITTING

INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSONTO ANOTHER.COMMUNICATION IS THE PROCESS OF

MEANINGFUL INTERACTION AMONG HUMAN BEINGS.

ITS ESSENCES :

OCCURS BETWEEN PEOPLE

MEANS TO INFLUENCE OTHERS

EXPRESSION OF THOUGHTS AND

EMOTIONS THROUGH WORDS & ACTIONS.

TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.

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COMMUNICATION SYSTEMS

SIMPLEX

HALF DUPLEX

FULL DUPLEX

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CLASSIFICATION OFCOMMUNICATION

VERBAL

NON VERBAL

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What are the most common wayswe communicate?

Written Word

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Others Types ofCommunication

Downwards Communication : Highly Directive, from Senior to subordinates, toassign duties, give instructions, to inform to offer feedback, approval to highlight problems etc.

Upwards Communications : It is non directive in nature from down below, to givefeedback, to inform about progress/problems, seekingapprovals.

Lateral or Horizontal

Communication : Among colleagues, peers at same level for information

level for information sharing for coordination, to save time.

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HIERARCHY LEVEL

Executive Director

Vice President

A.G.M.

Manager

Supervisor

Forman

SupervSupervisor 1 Supervisor 2

Manager

Horizontal Comm.

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The Communication Process

SENDER(encodes)

RECEIVER(decodes)

Barrier

Barrier

Medium

Feedback/Response

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Barriers to communication

Noise

Inappropriate medium

Language differences

Poor listening skills

http://images.google.com/imgres?imgurl=http://www.aperfectworld.org/clipart/communications/transmitter.gif&imgrefurl=http://www.aperfectworld.org/communications.htm&h=184&w=158&sz=10&tbnid=0fM59eH1DFUJ:&tbnh=96&tbnw=82&hl=en&start=8&prev=/images%3Fq%3Dtransmitter%26hl%3Den%26lr%3D%26sa%3DN

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Hearing Vs Listening

Hearing Physical process,natural, passive

Listening Physical as well

as mental process, active,

learned process, a skill

Listening is hard.

You must choose to participate in the process of listening.

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VALUE OF LISTENING

Listening to others is an elegant art. Good listening reflects courtesy and good manners.

Listening carefully to the instructions of superiors improve competence an

performance.

The result of poor listening skill could be disastrous in business,employment and social relations.

Good listening can eliminate a number of imaginary grievances of employ

Good listening skill can improve social relations and conversation.

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Use simple words and phrases that are understood by every body.

Increase your knowledge on all subjects you are required to speak.

Speak clearly and audibly

In case of an interruption, always do a little recap of what has been already said.

Always pay undivided attention to the speaker while listening.

While listening, always make notes of important points.

Always ask for clarification if you have failed to grasp others point of view

ESSENTIALS OF COMMUNICATION

Dos

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ESSENTIALS OF COMMUNICATION

DONTs

Do not instantly react and mutter something in anger.

Do not use technical terms & terminologies not understood by majority

people.

Do not speak too fast or too slow.

Do not speak in inaudible surroundings, as you wont be heard.

While listening do not glance here and there as it might distract the

speaker.

Do not interrupt the speaker.

Do not jump to the conclusion that you have understood every thing.

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How to Improve Existing Level of

COMMUNICATION?IMPROVE LANGUAGE.

IMPROVE PRONUNCIATIOON.

WORK ON VOICE MODULATION.

WORK ON BODY LANGUAGE.

READ MORE

LISTEN MORE

IMPROVE ON YOU TOPIC OF DISCUSSION,

THINK AND SPEAK.

DO NOT SPEAK TOO FAST.

USE SIMPLE VOCABULARY.

DO NOT SPEAK ONLY TO IMPRESS SOMEONE.

LOOK PRESENTABLE AND CONFIDENT.

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Improving Body Language -Tips

Keep appropriate distance between

yours hands

Take care of your appearance

Maintain eye contact

Smile genuinely

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in the new global and diverse

workplace requires

excellent communication skills!

Success for YOU

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THANK YOU

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Questions