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Understanding Work
Teams
1DAM 20302: KEMAHIRAN PENYELIAAN
Learning Outcomes
Learn why work teams are popular in organizations
Review the five stages of team development
Compare work groups and work teams
Identify four common types of work teams
2DAM 20302: KEMAHIRAN PENYELIAAN
Learning Outcomes
List the traits of high-performing work teams
Learn how organizations create team players
Explain how management can keep teams from
becoming stagnant
Analyze the role of teams in continuous process
improvement programs
3DAM 20302: KEMAHIRAN PENYELIAAN
The Popularity of Teams
4
Performance Efficiency
JobSatisfaction
DAM 20302: KEMAHIRAN PENYELIAAN
Stages of Team Development
5
Prestage I Stage I
Forming
Stage II
Storming
Stage III
Norming
Stage IV
Performing
Stage V
Adjourning
DAM 20302: KEMAHIRAN PENYELIAAN
6
Share information
Neutral (may be negative)
Individual
Random and varied
Goal
Synergy
Accountability
Skills
Collective performance
Positive
Individual and mutual
Complementary
Work Groups Work Teams
Comparing Work Groups and Work Teams
DAM 20302: KEMAHIRAN PENYELIAAN
Types of Work Teams
Problem-solving
Functional
Self-managed
Cross-functional
Virtual
7DAM 20302: KEMAHIRAN PENYELIAAN
8
Good
Communication
Unified
Commitment
Clear
Goals
Effective Teams
Internal
Support
Relevant
Skills
Mutual
Trust
Negotiating
Skills
Effective
Leadership
External
Support
DAM 20302: KEMAHIRAN PENYELIAAN
9
Challenges ofCreating Team Players
Individual
Preferences
Work
Environments
National
Culture
DAM 20302: KEMAHIRAN PENYELIAAN
10
Key Roles on Teams
Adviser
Promoter
Producer
Linker Creator
Assessor Organizer
Controller Maintainer
DAM 20302: KEMAHIRAN PENYELIAAN
11
Shaping TeamBehavior
TrainingSelecting
Rewarding
DAM 20302: KEMAHIRAN PENYELIAAN
Reinvigorating
Mature Teams
12
PreparationRefresherTraining
AdvancedTraining
ConstantLearning
DAM 20302: KEMAHIRAN PENYELIAAN
13
Continuous
Improvement
Workforce
Diversity
Contemporary Team Issues
DAM 20302: KEMAHIRAN PENYELIAAN
