FACT SHEET

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities. WNS delivers an entire spectrum of business process management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes. WNS has delivery centers world-wide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

CORPORATE INFORMATION

Established1996

Stock SymbolNYSE - WNS

Employees26,000+

DIFFERENTIATORS

nClient-centric Approach

nTechnology-enabled BPO

nVertical Approach

FINANCIAL STRENGTH (Year ending March 31, 2013)

Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 436.1 Million

MAJOR CLIENTS

Over 200 Global Clients nMajor U.S. retail bank nEuropean airline nLeading European travelconglomeratenLeading U.S. residential mortgage banknMajor North American airline nNorth American travel agency nLeading U.K. insurer

nGlobal cosmetics company nConsumer electronics giant nGlobal market researchcompanynLeading U.S. financial advisory firmnMajor U.S. auto insurers nTwo global investment banks nLeading global CPG brand nLeading global beveragebrand

nLeading logistics companynMajor energy and gas utility companynLeading hospitality firmnMajor U.S. building supply companynGlobal reinsurer nGlobal telecom provider nLeading Australian insurancecompany

INDUSTRY RECOGNITION

Domain LeadershipnRecognized as a Leader in GlobalInsurance BPO Solutions byHfS ResearchnBest 20 Leaders by Industry focus: Financial Management IAOP2012 Global Outsourcing 100nIndustry-specific multi-year winner Top 20 of IAOP 2012 GlobalOutsourcing 100 rankingsnWNS ranked among top 100 in the6th Annual GS100 list in three categories: Top Global Mid-Tier BPO Vendors; Top FAO Vendors and Top Industry-Specific BPO VendorsnPositioned as an Industry Leader in Magic Quadrant** for Comprehensive Finance and Accounting (F&A) BPO by Gartner (June 2011, 2012 and 2013)

Technology andQuality LeadershipnWinner of Golden Peacock Global Business Excellence Award - 2013nRecipient of the Top CIO100Award (2012) and theNetworking Pioneer Award -2012nWNS recognized with the CISO100 Awards 2012nRecipient of the Golden Peacock Innovative Product / Service Award (2011) for WNS Analytics Decision Engine (WADESM)nRecognized for Best Process Improvement Program at the Global Process Excellence Awards2011 by IQPC

BPO LeadershipnWinner of Golden Peacock Global Award for Corporate Social Responsibility 2013nWNS Inducted into the MediciHall of Fame for Innovation, 2013nWNS South Africa Captures FourBPeSA Awards - 2012nWNS Receives Dual Recognition at the BPO Excellence Awards -2010-11nRecipient of Best New Outsourced Services Delivery by Shared Services & Outsourcing Network (SSON) - 2010

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INDUSTRY-FOCUSED SOLUTIONS

Banking and Financial Services

Banking Operations nCheck processing nLock-box processing nACH processingnAdjustments and record retrievalsnNew account setup and maintenancenCredit card operationsnSAR and fraud operations

Lending ServicesnLoan origination and processingnLoan underwritingnLoan closing and fundingnPost closing and due-diligencenLoan servicing

Asset Management andBrokerage ServicesnAccount setup and maintenancenBroker and advisor support servicesnCustomer servicenTransfer agency related processingnPortfolio administrationnInvestment research

Investment BankingnPitch books, company profiles and financial analysisnFinancial models, forecasts and updatesnResearch reports preparation and authoringnBusiness intelligence and analysis

Consulting and Professional Services

Finance & Accounting nTransaction accounting nFinance optimizationservicesnCorporate finance and accountingnRisk management andCompliancenStrategic initiatives

Legal ServicesnResidential conveyancing nBid management nVendor contractmanagementnSecretarial and regulatory servicesnEmployment contract management and litigation support

Contact Center nCustomer service nTechnical help desk nCollectionsnSales / up-sell / cross-sell nCustomer retention nCredit management

Transformation Solutions nConsulting services nProgram management nProcess re-engineering nQuality and Six SigmaservicesnTechnology services

Research and Analytics nMarket research nBusiness research nFinancial research nCRM analyticsnData solutions and management

Healthcare Payers and TPAnFront-end processingnClaims adjudication and exception managementnCare management supportnBill review and re-pricing

ProvidersnMedical billing and collectionnMedical codingnResearch support and administrative support

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InsuranceAgency Services nCorrespondence nRenewals nTerminations nCommissions nSpecial compensation

Policy Administration nPolicy benefits nPolicy reinstatementsand quotesnPolicy changesnInbound customer servicenEndorsementsnRenewalsnPre-renewals / expiry premiumnLapsesnIndexing and loggingnSpecialist line (marine, engineering, high net worth)nMid-term changes (specific to healthcare)nMotor insurance database updation

Investment Management nTrade compliance nPerformance measurement nCredit researchnData managementnReal estate

New Business SupportnSales nConversion nQuote acceptancenCross-selling and up-selling nCustomer enquiries nActuarial services nExposure assessmentnNew business data entry nRules-based underwriting nPolicy issuance

Premium Administration nFund applications nRefundsnBillingnPremium mode changes nBank information changes nAccount reconciliation

U.K. Motor Accident Management Provision nFirst notification of loss(24/7 provision)nRepair management and engineeringnLiability handling nThird-party capture nSubrogationnNon-fault claims managementnClaims handling process technology

Claims nClaim setup nExamination nReview nSettlement nCorrespondence nTax compliancenFirst notification of lossnPolicyholder and broker claim enquiriesnClaim notification processing adjustments, endorsements and renewalsnClaim assessment nNegotiations and litigation nRecovery check processing nThird-party claims nSubrogationnSupplier payments nClaims progression nBodily injury claims nDelegated authoritypaymentsnClaims bill payment nClaims adjudication nManual claims intervention nTransfers and withdrawals nLoss adjusting transcription

Manufacturing Supply Chain ManagementnSupplier management and analysisnSourcing support nMarket intelligence nSpend analytics

LogisticsnLogistics managementnScheduling and planning analyticsnMarket intelligencenMIS and reporting

Sales, Marketing andCustomer Care nService delivery nCustomer feedbackmanagementnTele-marketing nCustomer order support nMarket research nAcquisition analytics nRetention analytics nMarketing effectiveness

OperationsnFault management nChange management nChronic and RCA reporting nSales performance reports nStore planningnMarket intelligenceneMarketing

Shared ServicesnBilling queriesnMarketing analytics supportnBilling supportnDebt collection

Retail andConsumer Packaged Goods

Smart Strategy SolutionsnMarket entry strategy,balancing portfolio investmentsnConsumer and market insights, innovation strategiesnPower brand strategy, marketing spends optimization

Revenue Management SolutionnTransaction and interaction- based campaign strategiesnLoyalty managementnCredit control and collections

Supply Chain SolutionsnRetailer-supplier collaboration for demand-driven supply chain and retail execution management windownSupply intelligence, supplier performance and risk monitoring, contract management (partners and suppliers)nSupply chain orchestration global trade shared services, trading partner helpdesks, logistics

One Global Back-office SolutionnSimplified, shared global self- service organization model with local business partners for Finance& Accounting, Human Resource, Information Technology, Indirect ProcurementnEnd-to end low cost shared services for transaction processes andvirtual Centers of Excellence (COEs)for specialized services (tax, internal audit, IT architecture)

Next Gen Customer Service SolutionnMoving from customer relationship management to trans-channel enhanced customer experience, multi-channel commerce initiatives

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Shipping and Logistics

Air Express / Shipping / Rail and Road / Terminals

Sales / Trade ManagementnTariff updatenRate quotesnGlobal tender management nSales reports and analytics nFreight bookingsnYield analysisnService contract / rate agreement maintenance

Customer Service nCustomer help desk neCommerce registration nService / rate enquiries nPre-advice and arrivalnotificationsnCargo claims nBooking desk nContact centernCustomer and data file administration

DocumentationnBill of lading and airway bill managementnFreight corrections and reportingnBilling and invoicingnFreight audit nData transmission nAdvance manifestinformationnCustoms and port compliances

OperationsnPO creationnDriver logs and fuel tickets nGlobal tracking nEquipment control nTerminal operations nTranshipment andcross-docking

FinancenAccounts payable nAccounts receivable nCredit and collections nVendor help desk nDetention and demurragereportingnCost reporting, audit and vendor reconciliationnGeneral ledger / bank reconciliationnManagement reporting

nSchedule maintenancenRouting creation and maintenancenStowage planningnHazardous cargo approvals

Telecommunications Customer AcquisitionnOrder entry nOrder fulfillment nContract management nLead generation nOutbound sales nSales analyticsnCross-selling andup-selling analytics

Sales and ContractsAdministration nTelemarketing nInside salesnPricing and contract preparationnSales order taking nOrdering support nInbound contact center

Operations and CRMnInbound contact centernLogging and monitoring service requestsnDirectory publishing nChurn analysis and support nUsage analyticsnCRM analytics nCollection analytics nTraffic routing planning nWeb correspondencenNetwork utilization reporting and analytics

Order Provisioning and OrderManagementnNew product and services, service delivery process creationnOrder provisioningnTechnical validation and supportnRejected order tracking nMulti-vendor tracking nOrder trackingnProactive order management nTest delivery conformance nBillingnData management(forms, administrations)

Travel and Leisure

Sales and Customer Care nCustomer service nSales and reservations nLoyalty programmanagementnCustomer relationsnLost baggage tracing and customer supportnWebsite navigationnSpecialty help desk

OperationsnFare filing and loading nRevenue management nFares and ticketing nQueue processing nPNR servicingnCargo operations support

Platform-based ServiceOfferingsnJADE - Passengerrevenue accounting solutionnVerifare - Automated Web-based fare audit solution

Shared ServicesnPassenger / cargo revenue accounting and auditing servicesnCorporate finance and accountingnTransactional accountingnHuman resource managementnFraud prevention and controlnAnalytics and MIS

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Utilities and Energy

Sales Management nCampaign management nSales management nAccount and contactmanagementnIntegrated sales planning and analysis

Customer FinancialManagementnReceivables and collections managementnReconciliationnBill disputes and client queries

Meter Operations and Billing nCustomer billing nManagement of prepaidaccountsnBilling of unmetered services

Supply Chain andDistribution ManagementnOrder provisioning and order managementnSales and contract administrationnTechnical support help desknImport and export documentation managementnFreight bill auditing servicesnProcurement support services

Customer Service Management nService order management nService contractnComplaints and requests managementnElectronic customer services nAccount management nContract management

CROSS-INDUSTRY SOLUTIONS

Contact Center

ServicesnCustomer servicenCustomer complaint resolutionnSales (cross-sell / up-sell)nLoyalty program

nB2B and B2C collectionnHR supportnComputer-aided TelephonicInterviews (CATI) nTechnical help desk nSpecialty help desknCustomer care analytics

ChannelsnVoice (inbound / outbound)nE-mail nWhite mail nChatnSocial Media

Languages nArabic nDutch nEnglish nFrench nGerman nItalian nNordic nPortuguese nSpanish

Finance and Accounting

Procure-to-Pay nAccounts payable nExpense reports nPayment processing

Record-to-Report nGeneral accounting nFixed assetsnTax filing and reportingnCost accountingnInter-company accounting nStatutory reporting nMonth-end reporting andconsolidation

Order-to-CashnAccounts receivablenBilling and cash applicationnOrder management nCredit control nCollectionsCorporate FunctionsnTreasurynCash managementnFinancial planning and analysisnTax and compliance nDecision support nManagement accounting

Supply Chain Finance nProduct costing nInventory accounting nManufacturing accounting

Industry-specific AccountingnPassenger revenue accountingnRevenue audit and recoverynClaims managementnLoan account maintenance nRoyalty accounting nFiduciary accounting

Legal Services

Property LawnFreehold and leasehold conveyancingnMortgage re-financing legal processingnTitle checking servicesnHIP back-office

Law Firm Back-officenDigital dictation transcriptionnAccounts payable and general ledgernEmployee data management and payroll

Corporate Legal Support nContract management nLegal research nLitigation support

Personal Injury Claims nNew claims processing nMedical evidence evaluationnClaims settling and closing

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Research and Analytics For Banking and FinancialServicesnCustomer lifecycle analyticsnCampaign and channel managementnRisk monitoring and scoringnFraud and collections analyticsnNetwork planning nContact center analytics nMeasurement and reporting

For Utilities and Healthcare nMarket and business research nDemand forecasting nCustomer lifecycle analytics nCustomer risk scoringnLoss management modelingnMeasurement and reporting

For Retail and ConsumerPackaged Goods nStrategy support nDecision supportnCustom analytics and data servicesnManagement information tools

For InsurancenCustomer lifecycle analyticsnCampaign and channel managementnActuarial analytics nUnderwriting analytics nClaims analytics nMeasurement and reporting

For Travel and LeisurenCustomer lifecycle analyticsnCampaign and channel managementnContact center workforce analyticsnWeb analyticsnRevenue management and pricingnMeasurement and reporting

Data ServicesnData aggregation and consolidationnData cleansingnTrend analysis and report generationnExecutive dashboards

Market Research(Primary Research) nResearch design nData collection nData processingnAnalysis and presentation

Business Research (Secondary Research) nCompany researchnIndustry research nBusiness intelligence nLibrary services

Financial Research nCorporate finance nEquity research nM&A research nAnalytical support

Procurement Analytics nSpend data analysis nMarket intelligencenSupplier management and analysisnSourcing support

Shared Services nPowerPoint charts nMIS reportingnFinance and accountingnData management

WNS Analytics Decision Engine(WADESM)- Award-winning Solution for DrivingStrategic Insights to the C-Suite

Transformation Solutions

Consulting and ProgramManagement ServicesnTransformation strategy definition and planningnGlobal, multi-domain solution definition / developmentnTransformation roadmap and business case developmentnProgram and change managementnBusiness case realization and validation

Process and Quality ServicesnQuality program strategy and establishmentnProblem definition and root cause analysisnPerformance enhancement, benchmarking and metric definitionnProcess re-engineering(Six Sigma, Lean)nProgram and change management

Technology ServicesnEnterprise solution / ERPoptimizationnApplication development, maintenance and supportnBusiness process managementnBusiness intelligence and analytical solutionsnInfrastructure and network services

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GLOBAL PRESENCE

Americas

Europe

Africa, Asia Pacific and Middle East

Costa Rica

USA

Poland Romania UK

Australia China IndiaThe Philippines

South Africa Sri Lanka UAE

Our network of 33 global delivery centers respond to needs for language, cultural alignment,redundancy and 24/7 operations.

MANAGEMENT TEAM

Corporate

Keshav R. MurugeshChief Executive OfficerSanjay PuriaChief Financial OfficerR. SwaminathanChief People OfficerWNS GroupWNS GroupWNS GroupJ. J. (Eric) SelvaduraiManish VoraSanjay JainManaging DirectorEuropeHead of Sales, Asia Pacific and Middle East regionChief Strategy OfficerRonald GilletteKrishnan RaghunathanMike GarberChief Operating OfficerChief Capability OfficerGlobal Head, Sales and MarketingManagement Team

Business Unit

Gautam BaraiBusiness Unit Leader,Jay VenkateswaranBusiness Unit Leader,Deepak GuptaBusiness Unit Leader, Travel,Banking and FinancialServices, Healthcare, and InsuranceConsumer Packaged Goods,Diversified Businesses, Manufacturing, Retail and TelecomShipping & Logistics Services;Head, International Delivery Locations; Capability Practice Leader, Contact Center OperationsArun KharbandaSulakshana PatankarEdwin HarrellCapability Practice Leader, Research and Analytics ServicesBusiness Unit Leader,India Business and StrategicInitiatives; and UtilitiesChief Executive Officer, WNS AssistanceManagement Team

**Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warrantiesof merchantability or fitness for a particular purpose.

wns.com 7IndiaGate No. 4, Godrej & Boyce Complex Pirojshanagar, Vikhroli (West) Mumbai 400 079

USA15 Exchange PlaceJersey City, New Jersey 07302

UKMalta House,36-38 Piccadilly, London, W1J 0DP

AustraliaDarling Park, Tower 2, Level 20201 Sussex StreetSydney 2000

ChinaRoom 3001-12, Main Building, No. 246, Zhong Shan Si Road, Yuexiu District, Guangzhou

Costa Rica3rd Floor, Building H, Forum I Business ParkSanta Ana, San Jose

The Philippines1880 Building,Eastwood City CyberparkBagumbayan, Quezon City 1100

PolandLuzycka Office Parkul. Luzycka 6, Building B, 1st floor81-537 Gdynia

RomaniaWestgate Park, Building H124 Preciziei St. Bucharest 062204

South AfricaKnowledge Park 2Heron Crescent, Century CityCape Town, 8001

Sri LankaHNB Towers, Level 12479, T B Jayah MawathaColombo 10

UAE3W 113Dubai Airport Free Zone, P O Box 54378,Dubai

For a complete listing of all offices, please visit http://www.wns.com/Contact-Us/Locations.aspx

For more information, please write to us at marketing@wns.com

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