GRIFFIN QUICK 1122 University Avenue, Apt. 105 | Berkeley, CA 94702 | 530-305-8372 | griffquick@gmail.com

EXPERIENCE Account Manager – Collections Specialist July 2015 - Present LendUp San Francisco, CA • Negotiated practical and favorable repayment solutions to overdue customers based on their state-

specific regulations, ability to pay, and willingness to get their accounts back in good standing. • Placed in the top 2 for cash collected for 7 out of my 8 months on the collections team. • Consistently set the bar for efficiency metrics such as conversion rate and promise to pay percentage. • Assisted collections manager in implementing auto-dialer and quality assurance apparatus through

weekly audits of collections calls, QA scoring, and by drafting a customer experience survey. Field Organizer, California’s 7th Congressional District July 2014 – November 2014 California Democratic Party working to re-elect Dr. Ami Bera Carmichael, CA

• Recruited, trained, and managed an extensive network of grassroots volunteers and interns responsible for over 15,000 door knocks and 6,000 phone calls in the Rosemont/La Riviera region.

• Exceeded volunteer recruitment metrics by making over 20,000 volunteer recruitment calls, recruiting 700 volunteer shifts, and converting 330 volunteer shifts.

• Prepared canvassing/phone-banking stations for direct voter contact activities and ensured an excellent volunteer experience by maintaining a professional and comfortable environment.

• Adhered to a nationwide daily reporting schedule in a timely and accurate manner. Campaign Fellow March 2014 – July 2014 Dr. Ami Bera for Congress Elk Grove, CA

• Drove candidate to various fundraisers around greater Northern California. • Served as candidate’s “body man” by providing him with logistical support at fundraising events. • Fundraised upwards of $2,000 calling small dollar donors ($25-$100).

Sales Associate/Account Manager October 2011 – August 2013 Parrot AT&T Auburn, CA

• Exceeded monthly sales quotas while simultaneously providing customer specific solutions. • Assisted customers with billing issues, mobile features, upgrades, and activations. • Expanded and perfected my product knowledge in an ever-changing catalog.

EDUCATION University of California Davis June 2014 Bachelor of Arts in Political Science – Public Service Davis, CA DISTINCTIONS

• LendUp CRM Software • Salesforce • Google Suite

• Microsoft Office Suite • Apple Suite • Five9 Call Center Software