Performance Measurement, the HEARTH

Act, and Your System

Kim Walker

Capacity Building Associate

National Alliance to End Homelessness

HEARTH Act In 60 Seconds

– Reauthorization of McKinney Vento

– Definition of homelessness

– Emergency Solutions Grant

– Prevention and rapid re-housing

– New CoC requirements/structures

– No one should be homeless for longer than

30 days

PM Under HEARTH: Who

You and your system.

PM Under HEARTH: What

Length of stay (in homelessness)

New entries into homelessness

Repeat entries into homelessness

PM Under HEARTH: When

FY 2012-ish? But start now!

Tips

– Establish goals and expectations (think

housing crisis system)

– Figure out what you need your HMIS to do to

find out if you’re meeting them

– Establish grading/accountability process

Tools to Help

1. Homeless System Evaluator -

QUANTITATIVE

2. Quantitative Assessment Surveys -

QUALITATIVE

1. Homeless System Evaluator

About the Evaluator

– Developed for use with our HEARTH

Academies

– Pulls from APRs, Point-in-Time Counts, HMIS

– Quantitative assessment at the system level

– Available for free on the Alliance website

(http://www.endhomelessness.org)

Costs Per Outcome

$929

$4,228

$3,505

$8,827

$1,038 $1,071

$17,554 $17,554

$7,931

$11,656

$3,418

$4,459

$2,640 $2,742

$17,554 $17,554

$-

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

$14,000

$16,000

$18,000

$20,000

Cost per exit Cost per exit to PH

Singles in Shelters

Singles in TH

Singles in RRH

Singles in SSO

Families in Shelters

Families in TH

Families in RRH

Families in SSO

Table 12: Costs Per Exit by Component

Ave

rage

Cos

t Per

Exi

t

Quality Exits

Success of Targeting Efforts

11%

0%

24%

56%

5%

0% 1% 2%0%0% 0%

67%

23%

0% 0%

10%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

Already in System Institutional Unsubsidized

Housing

Family/Friends Hotel/Motel Subsidized

Housing

Other Don't Know Refused

Families in Shelter Families in HPRP

Table 14B: System Entry Analysis

Families

Pe

rce

nta

ge

of

Fa

mil

ies e

nte

rin

g f

rom

:

How it Ties To HEARTH

– Outcomes measured

– System level

– Data required

2. Qualitative Assessment Tool

About the Surveys

– Meant to capture what purely quantitative

information doesn’t

– Designed for executives/community leaders,

direct service staff, and consumers

– Identifies differences between stakeholder

groups about how they feel system is

working

– Also free on our website!

Sample Questions - Leaders

Funding and service decisions in our community are prioritized to focus on permanent solutions to homelessness.

The community has a comprehensive discharge plan that is being used and monitored for success on a regular basis.

Sample Questions – Direct Service Staff

Services are monitored against predetermined

service benchmarks at least once per quarter.

Our community uses a universal process and/or tool

at intake that helps us assess the most

appropriate resources for the consumer's needs.

In my opinion, the intake process is used the same

way by all organizations in my community that

serve the same type of consumers, e.g., families.

Sample Questions - Consumers

If you are in permanent housing now, what

resources or services do you need to keep

your housing? Check all that apply.

Do you think that you may become homeless

in the future?

How It Ties to HEARTH

– Perceived performance measurement vs.

reality

– Identify gaps in understanding and

implementation

– Buy-in to singular community vision

Other Resources

– The Columbus Model

– What Gets Measured, Gets Done

– Webinar: Performance Improvement and

Data (HEARTH)

(As usual: on the website, for free!)

The Bottom Line

Become a system.

Measure as a system.

Perform well as a system!