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2012 series: The attached file provides a list of soft skill training programs conducted by the The Orange Academy along with the course outline.
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The Orange Academy, Bangalore
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Learn. Live. Lead
To begin with, its important to clarify why we exist. To make money? Well, デエ;デげゲ certainly a favourable outcome but not really the core of our being. We believe that
together, as a team, we can make a change. We can help people find their calling, rise
above the frustrations of the present and be inspired to move the mountains. Human
potential is so limitless, possibilities so endless that it is only when we are in this zone
called さキミゲヮキヴWSざ , can we truly live. We exist to shift you into this zone.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Business Communication Skills
Program Outline
Perception
Communication basics
Verbal and non verbal communication
Listening skills
Asking powerful questions
Team Meetings
Writing business emails
Conference calls
Giving and receiving feedback
Objectives
Minimize or Eliminate Barriers to
Communication
Enhance both internal and external
customer service performance
Empower business relationships through
enhanced interpersonal communication
skills
Increase workplace productivity and
retention
Duration
16 Hrs
Audience
< 5 years
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
Outdoor games
Video
Even an infant can communicate. However, business communication isn't
that straight forward. Cultural affinity, intent of the receiver, language
barrier and perception - all of them add complexity to this very basic
human phenomenon に communication. This program helps you put your
point across and understand others in any situations and at any forum.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Negotiation Skills
Program Outline
The importance of competent
negotiation
Steps in negotiations
Setting your objectives and planning for
negotiation
Defining and arriving at win win
How to recognize bargaining styles;
Adversarial and Cooperative
Deadlocks, standstills and concessions
Verbal and non verbal communication
Closing and sustaining agreements
Objectives
Arm the participants to establish
sustainable agreements in everyday work
life by successfully creating win -win
situations.
Enhance both internal and external
customer service performance
Build sustainable relationships with
partners, colleagues and vendors to deliver
astounding business results.
Duration
8 Hrs
Audience
3 - 8
years
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
Outdoor games
Video
Everything is negotiable. Be it some trivial workplace issue or a big business
contract, negotiations are a part of everyday life. This program helps you
understand why some agreements fail to sustain while others do. Learn
how to identify, create and build win win agreements through a step by
step approach in a fun filled workshop.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Behavioral Interviewing
Program Outline
The importance of competent
negotiation
Steps in negotiations
Setting your objectives and planning for
negotiation
Defining and arriving at win win
How to recognize bargaining styles;
Adversarial and Cooperative
Deadlocks, standstills and concessions
Verbal and non verbal communication
Closing and sustaining agreements
Objectives
Make right hiring decisions by avoiding
costly mistakes
Establish key pointers from the past and
present behavior patterns of the candidate
Eゲデ;Hノキゲエ aキデマWミデ デラ デエW ラヴェ;ミキ┣;デキラミげゲ culture and values
Eゲデ;Hノキゲエ デエW I;ミSキS;デWげゲ ゲデヴWミェデエゲ ;ミS weaknesses to establish fitment to the role
and tacit expectations.
Make the interviewing process
consistent, diligent and effective.
Duration
8 Hrs
Audience
< 10
years
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
Outdoor games
Video
Leaders are known by the people they hire. This program gives an
organization and its managers the ability to make the right hiring decisions
and avoid costly mistakes. It helps build competency-based & behavior
based interviewing skills using the principle that past and present behavior
is the best predictor of employee's retention and performance.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Building Organizational Trust
Program Outline
Defining trust as an economical factor
Role of trust
Differentiating between personal trust
and organizational trust
The 4 principle model for building
organizational trust
High trust behaviors
Rituals for building trust
Align internal systems to the high trust
model
Objectives
Understand and develop organizational
trust
Build consensus on high trust behaviors
Identify and eliminate low trust
behaviors
Align roles, people, systems and
processes for highest business impact
Duration
16 Hrs
Audience
> 5
years
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
к Outdoor games
Video
For too long, trust has been considered as something vague and subjective.
This program helps participants understand trust as an economic asset and
a key indicator of a companies long term viability. It not only helps to
decipher trust worthiness but also enhance it at a personal and
organizational level for highest business impact.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Time Management
Program Outline
Visioning and goal setting
Building strategies (ladders)
Self talk and procrastination
Understanding time busters
Creating time and space
Getting organized
Enhancing conviction and assertiveness
Objectives
Enhance personal effectiveness
Improve organizational productivity
Align to goals for higher business impact
Reduce stress
Duration
8 Hrs
Audience
< 10
years
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
Outdoor games
Video
One of the most repeated phrases you will hear in offices is "we don't have
enough デキマWさ to which, the answer is さ┘ラヴニ エ;ヴSWヴざ. This programs helps
you work smarter instead by building a long term vision and short term
goals. After identifying the right ladder, participants learn how to climb it
quickly by managing their day better. From simple tools like making a to do
list to taking breaks, the program inculcates lifelong habits.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Presentation skills
Program Outline
Exploring how presentations work
Working on belief
Presentation styles and techniques
Structuring content
Body language
Mastering the use of training aids
Handling objections
Developing your unique style
Practice sessions
Objectives
Enable the participants to make high
impact presentations
Duration
16 Hrs
Audience
All
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
Outdoor games
к Video
Fear of public speaking is rather well known. In professional life, the ability
to make a high impact presentation may be the key to winning that coveted
deal or getting a promotion. This program helps participants to design and
deliver high impact presentations. The program also helps the participants
to recognize their own unique style and play on their own strengths.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Problem Solving
Program Outline
What is Problem Solving?
Problem Solving Model s
Toolkit
Brainstorming
Pareto Analysis
SWOT Analysis
Problem Re-statement Technique
Developing solutions
Avoiding recurrence
Objectives
Enable the participants to define,
analyze and solve complex business
problems in a creative way
Duration
8 Hrs
Audience
> 5
years
Learn. Live. Lead
Method of deliver: Interactive workshop
Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
Outdoor games
Video
We make decisions intuitively every moment. However, many problems are
far more complex and far reaching that going by the intuition isn't enough.
This program arms the participants with tools and techniques to define,
analyze and solve problems in a systematic and creative way.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Business Etiquette
Program Outline
Dining etiquette
Cultural sensitivity
Communication etiquette
Telephone etiquette M
Meeting etiquette
Email etiquette & voicemail etiquette
Wardrobe etiquette
Objectives
Learn why etiquette is important
Develop strong professional social skills
Describe appropriate office dress.
Demonstrate effective self introductions,
introductions of others, and small talk.
Successfully navigate a business meal.
Develop an action plan to improve
personal professionalism.
Duration
8 Hrs
Audience
> 10
years
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
Case Study
Theatre
к Group Discussion
Outdoor games
Video
People and their relationships drive business. Many potentially worthwhile
and profitable alliances have been lost because of an unintentional breach
of manners. This program helps you present yourself with the kind of polish
that shows you can be taken seriously and trusted.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Emotional Intelligence
Program Outline
Understand what emotional intelligence
means
Recognize how our emotional health and
physical health are related
Learn techniques to understand, use,
and appreciate the role of emotional
intelligence in the workplace
Understand the different emotions and
how to manage them
Understand the difference between
optimism and pessimism
Validate emotions in others
Objectives
Enhance the emotional intelligence of
employees to improve personal and
organizational effectiveness
Duration
8 Hrs
Audience
All
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
Outdoor games
Video
Emotional intelligence is the ability to be aware of and to manage emotions
and relationships. Iデげゲ a pivotal factor in personal and professional success.
IQ will get you in the door, but it is your EQ, your ability to connect with
others and manage the emotions of yourself and others, that will
determine how successful you are in life. This program helps you enhance
your EQ and thereby live a more fulfilling life.
The Orange Academy
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
Customer Service
Program Outline
Recognize that customer service as an
キマヮラヴデ;ミデ a;Iデラヴ キミ ラヴェ;ミキ┣;デキラミゲげ profitability
Understand the rules of excellent
customer service
Enhance personal service orientation
Make customer service a team approach
Align systems, processes and people to
for seamless delivery
Objectives
Iマヮヴラ┗W ラヴェ;ミキ┣;デキラミげゲ ヮヴラaキデ;Hキノキデ┞ H┞ retaining and farming existing customers.
Duration
16 Hrs
Audience
All
Learn. Live. Lead
Method of deliver: Interactive workshop
к Role Play
к Activity
к Presentation
к Case Study
Theatre
к Group Discussion
Outdoor games
Video
Would you like to energize employees, impress customers, improve positive
word-of-mouth, and increase repeat business? This training program helps
develop people, systems and processes that can create a seamless
experience for your customers に whatever be your domain! Get together
and create a culture of service that far exceeds your I┌ゲデラマWヴげゲ expectations.
The Orange Academy, Bangalore
Email: [email protected]
www.executivecoachingindia.com
Tel: +91 7760503350
We are just a call away! Learn. Live. Lead
If ┞ラ┌げヴW wondering why さラヴ;ミェWざが think about the Sun. It is the source of all life energy
on our planet. If there were no sun, there would be no daylight. Plants would not be
able to synthesize food. The entire food chain as we know it would go kaput. We draw
inspiration from the Sun and our aim is to infuse your personal and professional lives
with the energy, courage and determination to be all that you can be. Let not
limitations interfere with your potential.
Geetu Baweja
Business Manager
The Orange Academy
+91 96-86-22-7924
Akash Chander
Principal Coach
The Orange Academy
+91 98-45-45-5307