Vincent DeLaurentis

February 11, 2020

C I S A | C Y B E R S E C U R I T Y A N D I N F R A S T R U C T U R E S E C U R I T Y A G E N C Y

2020 MICHIGAN’S STATEWIDE

INTEROPERABLE COMMUNICATIONS

CONFERENCE

1

Vincent DeLaurentis

Acting Assistant Director for Emergency Communications

Vincent DeLaurentis

February 11, 2020

Agenda Topics

2

The Cybersecurity and

Infrastructure Security

Agency (CISA)

The National Emergency

Communications Plan

(NECP)

01

Cybersecurity Support

Services

02

03

Performance Management04

Additional Resources05

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February 11, 2020

We Are CISA

3

“Defend Today, Secure Tomorrow”

CISA Emergency Communications

Vision:Secure and resilient critical infrastructure for

the American people

Mission:Lead the national effort to understand and manage

cyber and physical risk to our critical infrastructure

Vision:Interoperable, secure, and resilient emergency

communications enable daily operations and

incident response throughout the Nation.

Mission:Advance emergency communications in

partnership with Public Safety and NS/EP

communities.

Comprehensive

Cyber

Protection

Infrastructure

Resilience

Emergency

Communications

National Risk

Management

Center

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February 11, 2020

CISA Authorities

4

Develop and implement nationwide emergency communications policy and plans, including the National Emergency

Communications Plan (NECP) and 56 Statewide Communications Interoperability Plans (SCIPs)

National and Statewide Planning & Execution

Manage funding, sustainment, and grant programs to support communications interoperability Federal Grant Coordination

Support nationwide sharing of best practices and lessons learned through facilitation of the SAFECOM and

Emergency Communications Preparedness Center (ECPC) governance bodies

Nationwide Governance

Provide PTS over commercial networks to enable national security and emergency preparedness personnel to

communicate during congestion scenarios across the nation

Priority Telecommunications Services (PTS)

Build capacity with Federal, State, Local, Tribal, and Territorial stakeholders by providing technical assistance,

training, resources, and guidance

Technical Assistance & Outreach

Assess the Nation’s progress regarding interoperable emergency communications to identify remaining gapsAssessment and Reports

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Who CISA Supports

5

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Emergency Communications Complexity

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February 11, 2020

National Emergency Communications Plan

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The Plan is designed to provide guidance to those that plan for,

coordinate, maintain, invest in, and use communications to support

public safety operations.

It helps stakeholders enhance and update the policies, governance

structures, planning, and protocols that enable responders to

communicate and share information under all circumstances.

The NECP navigates the complex mission of maintaining and improving

emergency communications while also integrating new technologies and

capabilities for emergency responders.

The National Emergency Communications Plan (NECP) is the Nation’s

strategic plan to strengthen and enhance emergency communications

capabilities.

Mandated by Title XVIII of the Homeland Security Act of 2002, the NECP was

first published in 2008, and its latest update was published in 2019.

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February 11, 2020

NECP National Priorities

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Address interoperability challenges posed by rapid technology advancements and

increased information sharing, ensuring the most critical information gets to the

right people at the right time

Build resilient and secure emergency communications systems to reduce

cybersecurity threats and vulnerabilities

Enhance effective governance across partners with a stake in emergency

communications, embracing a shared responsibility of the whole community from

traditional emergency responders and supporting entities to the citizens served

1.

2.

3.

In FY19, CISA

partnered

with over

3,500

federal, state,

local, tribal,

territorial,

NGOs, and

the private

sector to

develop and

publish the

NECP update

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February 11, 2020

NECP Goals

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Goal 1: Governance and Leadership

Goal 2: Planning and Procedures

Goal 3: Training, Exercises, and Evaluation

Goal 4: Communications Coordination

Goal 5: Technology and Infrastructure

Goal 6: Cybersecurity

NECP

Vision

To enable the Nation’s emergency response community to communicate and share

information securely across communications technologies in real time, including all

levels of government, jurisdictions, disciplines, organizations, and citizens impacted by

any threats or hazards event

SAFECOM Interoperability ContinuumNECP Goals

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Cybersecurity Across the Ecosystem

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Cyber Risks to NG911

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▪ NG911 systems enable interconnection

among a wide range of public and private

networks

▪ As cyber threats grow in complexity and

sophistication, attacks could be more

severe against NG911 systems

▪ The Cyber Risks to Next Generation 911

white paper provides an overview of:

▪ NG911 systems

▪ The cyber risk landscape

▪ Resources to improve cybersecurity for

NG911

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February 11, 2020

NG911 Self-Assessment Tool

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The NG911 Working Group collaborated with

government, industry, trade associations, and

academic stakeholders to develop the NG911 Self-

Assessment Tool

The Tool is available at 911.gov

https://www.911.gov/project_ng911tool.html

The Tool helps:

▪ ECC/PSAPs evaluate their NG911 maturity state

▪ Provides 911 authority stakeholders with a more

granular understanding of essential NG911 system

elements

▪ Assists ECC/PSAPs to plan for the multi-year NG911

implementation process and identify next steps for

deployment

▪ Provides the 911 community with consistent

terminology regarding NG911 maturity

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Cybersecurity Technical Assistance

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▪ NIST800-53 Assessments and

follow on planning

▪ Cyber security/ransomware

awareness webinar for

PSAP/911/LMR operators &

personnel

▪ All CISA services offered in

concert/coordination with

serving CSAs

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Performance Management Overview

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Incident

Measures

State

Markers

Tribal

Markers

Federal

Markers(assessing approach

in FY20)

(in development)(pilot testing)(FY19 data

provided)

• Aims to understand the current state

of emergency communications

interoperability maturity across the

nation.

• Comprehensive set of performance

measures are in development to

support all levels of government.

• Marker results support strategic

planning and resource allocation for

Federal, State, Local, Tribal, and

Territorial entities.

Measuring Performance

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FY19 State/Territory Marker Workshops

Each of these efforts have helped contribute to the

successful launch of the State Interoperability Markers by

establishing a baseline of data for the nation. 8Weeks

6Workshops

18State Calls

148Attendees

56 States & Territories

1,400 Total Markers

100%

Participation

State Marker meetings in Charlotte,

NC (top left), Little Rock, AR (top

right), and Northampton, MA

(bottom right).

15

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FY19 Key Findings

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91% of states and territories did not have communications capabilities across all components of the ecosystem

1

91% of states and

territories had less

than a 9% public

safety WPS

adoption rate.

2

73% of states and

territories had not

conducted a cyber

security assessment

across

communications

systems.

367% of states and

territories did not

have NG911

implementation

covering 75% or

more of PSAPs and

population.

4

91% of states and

territories did not have

neighboring state

interoperability

communications

capabilities that

include all lanes of the

Continuum

5

84% of state and

territory SIGB

participation included

three or more

emergency

communications

ecosystem

components.

6

95% participating

SWICS were

established by state

law or executive

order.

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February 11, 2020

State Markers Success Stories

▪ A state has utilized state marker data to successfully receive

funding for a full-time SWIC

▪ Several states have invited CISA to present marker data to

their full SIEC

▪ States have used the self-assessment to improve Priority

Service participation rates

▪ Several states have utilized the markers to identify

interoperability gaps and set strategic goals in their new

SCIP

▪ Several states have utilized the markers to identify gaps and

ask TA

▪ Ecosystem works together to drive interoperability within

states

17

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Michigan Dashboard Example

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Jim Jarvis, ECD Region V Coordinator:

james.jarvis@cisa.dhs.gov

Chris Essid, ECD Central Sector

Supervisor: Chris.Essid@cisa.dhs.gov

Additional information is also available on

the DHS Emergency Communications

Coordination Support webpage

Coordination Support

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Delivered FSLTT Stakeholder Education

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In FY19, ECD

partnered with

SAFECOM and

NCSWIC to deliver

key guidance,

policies, best

practices, and tools

to enhance

emergency

communications

interoperability

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FY19 TA Highlights

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In FY19, CISA ECD

continued to provide

targeted TA

offerings in support

all 56 states,

territories, and

federally recognized

Tribal Nations

In FY19, completed 205 technical assistant (TA) engagements

Developing and tracking over 900 state/territory strategic goals

Developed and socializing Draft Urban Communications Interoperability

Plan and Governance Mapping service offering

Conducted three successful pilot webinars on cyber security awareness

and education for PSAP/9-1-1 personnel

Providing TA support to SWICs and urban areas for FY19-20

NSSE/SEAR events

Work with SWICs to review performance markers and goals and

recommend TA; FY2020 TA/SCIP Guide updated

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February 11, 2020

GETS/WPS Dialer App

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Since the debut of the dialer app,

CISA has seen a 40% reduction

in GETS user dialing errors

CISA Dialer App provides a simplified way to

make GETS and WPS calls:

▪ Eliminates dialing errors

▪ Convenient Call Log that speeds up

calling process

▪ Available for:

▪ Apple iPhones (iOS version 11 and

later)

▪ Android phones (OS version 2.2 and

later)

▪ Blackberry devices (OS version 5.0

to 7.x)

▪ Free! Install information at:

https://gets-wps.csgov.com/apps/Call User Assistance at 800-818-4387 or email support@priority-

info.com for any questions or problems related to the app.

For additional resources, visit www.dhs.gov/pts-videos