2020 Management Compensation Dashboard Guide

© Ontario Hospital Association 2021

All rights reserved. OHA holds the copyright to this Guide.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without the permission in writing from the Ontario Hospital Association.

2020 Management Compensation Dashboard Guide


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Introduction

The OHA’s Data and Analytics platform presents data and indicators through a suite of applications designed to enable quick analysis and to support evidence-based decision-making in a secure online environment. Tools and dashboards leveraging financial, COVID-19, and human resources data, as well as existing digital health data, are available in the platform. A summary of the platform is available here.

The Management Compensation Dashboard provides visualizations and summary tables for 92 middle management benchmark jobs listed under Bands C, D, and E, providing reliable and up-to-date information on market pay levels and pay practices typical in the industry. All salary data is reported on an annual salary basis. This guide is structured as follows: Page

Logging-In 2 Data & Analytics Terms and Conditions 2 Overview 3 Help Page 4 Customize the Report 5 Key Features 6 Appendix: 7 Background 7 Filters 7 Key Terms 8 OHA Regions 9 Job Capsule Descriptions 10 Frequently Asked Questions 40

Any comments or questions regarding the Management Compensation Dashboard can be referred to the contacts below or [email protected] Contact Information

Maggie Fung Manager, Data and Analytics 416.205.1528

Kim Burrows Senior Consultant, Data and Analytics 416.205.1387

Anna Ciaravella Data Analyst, Data and Analytics 416.205.1395

https://www.oha.com/data-and-analytics

mailto:[email protected]


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Logging-In Access to the Data and Analytics site is through www.OHA.com (log-in required). Permission is granted based on approval by your organization’s Local Registration Authority (LRA). The LRA was assigned by your organization’s CEO to manage access to the various applications in the platform - ensuring designated individuals are granted access to the appropriate applications.

Data & Analytics Terms and Conditions - See the website for the full Terms and Conditions

General By accessing or using this website or any of its pages (the “Website”), you (the “User”, “you” or “your”) agree to comply with and be bound by the terms and conditions of use set out below, as revised from time to time (the “Terms of Use”). The Terms of Use constitute a binding contract between the User (and its directors, officers, and employees) and the Ontario Hospital Association (the “OHA”). OHA reserves the right to change these Terms of Use at any time, and you agree (including by virtue of your continued use of the Website) to be bound by any such changes. In consideration of your acceptance of the Terms of Use you will be granted access to the data and information displayed on the Website (the “Content”). If you do not agree with the Terms of Use, you will be denied access to the data and analytics within the secure areas of the Website.

Salary Surveys Application The Salary Surveys Application contains sensitive human resource and compensation data. The Content of this application is strictly confidential and is intended for the exclusive use of authorized individuals as approved by the LRA and your organization’s head of Human Resources. You must ensure that anyone to whom the Salary Surveys Application’s Content is disclosed is authorized by your organization’s head of Human Resources and subject to the same restrictions and conditions that apply to you under these Terms of Use. For clarity, users of this data are bound by the Terms of Use, in addition to the above-noted term.

#1 - Enter your email address #2 - Enter the password used to access www.OHA.com (if you do not have a password, select ‘forgot password’) If you have any questions, please email [email protected]



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Overview The landing page outlines the four Compensation Dashboards available through the Data and Analytics site. Click the icon on the applicable Dashboard to proceed. You can easily navigate to the other Dashboards at any time within the tool.


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Help Page: The Help page outlines key information to utilize the tool. At any time, you can click the icon ( ) to refer to the Help Page. Once you’ve reviewed the Help Page, click the icon ( ) to hide the Help Page and start customizing the dashboard.

Toggle between the other three dashboards here

Confidential – All users of the online reports (including downloaded information) must ensure that this information is kept confidential and used for internal HR purposes only.


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Customize the Report: There are three main steps to customize your view of the report.

STEP #1: Select your Hospital Name from the drop-down list of all survey participants. STEP #2: Select your Job Comparator.

Five job-level filters are available: (see appendix for full details)

• Band • Benchmark Job* • Degree of Match • Direct Reports - NEW • Budget Responsibilities - NEW *New for 2020: You may select more than one Benchmark Job to view results together.

STEP #3: Select the Benchmark Group you’d like to compare to.

Six organization-wide filters are available: (see appendix for full details)

• Hospital Type • OHA Region • Number of Beds • Organization Selection • Operating Budget • Organization Headcount

The dashboard will automatically update to reflect the parameters selected within the filters.

TIP: Select additional parameters if no data appears. The visualizations and tables will not appear if your selected parameters result in no data. Select additional parameters (for example, another hospital type) to see results.

TIP: If a parameter is selected that does not include your organization (e.g. Region 2 - if your hospital is in Region 4), the purple dots, which represent your organization, will not appear in the visualization.

Important Note: Reports with small sample sizes (i.e. less than 3), will not be shown. We suggest changing your parameters. The following warning message will appear in this situation:


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Key Features: The visualization tool (available for the annual minimum rate and the annual job rate) outlines the following: • Purple dot represents the selected organization (only appears if organization reported a job match) • Aqua dots are peer benchmark organizations • A summary table is available to the right of the visualization, outlining all data points [mean, 25th percentile

(Q1), median (Q2), 75th percentile (Q3) and 90th percentile (D9)] • Additional details are provided in a table at the bottom of the report (hospital name, number of sites, cross-

site responsibilities, degree of match, effective date, annual minimum rate, and annual job rate)

TIPS:

• Hover over various areas of the dashboard to get further details • Utilize the following features to support your filtering experience:

• Download information for your purposes. The download options available include: Image, PDF, and

PowerPoint. Ensure you source what benchmark group (filters) are applied. (Important Note: All downloaded materials are confidential and are for internal HR purposes only. The information must not be shared).

Hover over the top of the dark shaded area for the 50th percentile (median or Q2)

Hover over aqua dots for details on individual organization results (hospital name provided)

Hover over top line for the 90th percentile or D9

Hover over dotted line for the Average (mean)

Hover over bottom line for the 25th percentile (lower quartile or Q1)

Hover over top of light shaded area for the 75th percentile (upper quartile or Q3)

Hover over purple dot for details on your organization’s result

Click the icon to view the applicable job description


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Appendix

BACKGROUND The Management Compensation Dashboard provides visualizations and summary tables for 92 benchmark jobs included in the 2020 Management Salary Survey results providing reliable and up-to-date information on market pay levels and pay practices typical in the industry. All salary data is reported on an annual salary basis.

The Management Salary Survey is designed and conducted under the direction of a volunteer Advisory Committee. Current committee members are listed below.

• Christopher McNally – Halton Healthcare • Jeannette Lipskie – Health Sciences North • Angela McGinnis – Kingston Health Sciences Centre • Kim Muszka – London Health Sciences Centre • Deborah Van Zant – Mackenzie Health • Laura Horvath – Unity Health Toronto • Isilda Mogo – University Health Network

Data Verification: The onus is on participants to complete and verify the information that is submitted in their survey. In addition to the contribution made by participants, the data as they were submitted to the OHA were reviewed. We are confident that these steps serve to ensure the quality of the information contained within this report.

FILTERS Type of Filter Filter Options

Job-Level

Band

Choose from Band C, D, or E: Band C = Director-level positions Band D = Manager-level positions Band E = Supervisor or Assistant Manager positions

Benchmark Job Available benchmark jobs will be streamlined based on Band selected

Degree of Match Equal match (=) job meets all capsule criteria (100%) Plus match (+) job meets all capsule criteria plus 1-2 items (120%) Negative match (-) job meets all capsule criteria except 1-2 items (80%)

Direct Reports Yes No

Budget Responsibilities

Yes No

Organization-Wide*

Hospital Type

Acute Teaching Addictions & Mental Health Complex Continuing Care & Rehabilitation Community Small

OHA Region 1, 2, 3, 4, 5

Number of Beds

Less than 50 50-99 100-199 200-299 300-499 Greater to or equal to 500


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Operating Budget

<$25 Million $25 Million to < $50 Million $50 Million to < $100 Million $100 Million to < $250 Million $250 Million to < $500 Million Greater to or equal to $500 Million

Organization Headcount

Less than 200 200-399 400-999 1,000-1,999 2,000-3,499 Greater or equal to 3,500

Organization Selection

Select one or more hospitals from a drop-down list of all participating hospitals.

*Note: In the Excel file, these six organization-wide filters are available in separate tabs. The summary tabs can be unlocked using the following password: 2020Management

Important: If you choose to unlock the tabs, please note any sorting will not function correctly with the associated formulas. You must copy, paste values to a separate tab before performing any sorting.

KEY TERMS All salary data is reported on an annual salary basis. Definitions for the captions used in the summary are as follows:

Mean (Average) Average, as calculated by the sum of all observations divided by the number of observations.

Q1 (25th percentile) First quartile observation. If all observations are ranked in ascending order, three quarters of them would be greater than Q1, while one quarter would be smaller.

Median (Q2) (50th percentile) Median (middle) observation. Half the observations are greater, and half the observations are smaller than the median.

Q3 (75th percentile) Third quartile observation. One quarter of the observations are greater than Q3, while three quarters are smaller.

D9 (90th percentile) Ninth decile observation. Ten percent of the observations are greater than D9, while ninety percent are smaller.

Degree of Match Matching job duties were similar, but somewhat more than the benchmark, “+” is shown. If the job is similar, but somewhat less than the benchmark, “-” is shown.


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OHA REGIONS


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JOB CAPSULE DESCRIPTIONS This section provides detailed descriptions of each of the 93 benchmark jobs* in the survey. Benchmark Jobs are sorted in alphabetical order. *Note: Legal Counsel (Band D, Job #128) is not reported due to zero matches.

Benchmark Job Description Benefits – BAND D CATEGORY: Non-Clinical JOB NUMBER: 123

Band / Level Description and Reporting Structure: Managerial level position within Human Resources (not the top HR position in organization). For Manager, Compensation & Benefits, please refer to job #95. For Manager, Compensation, please refer to job #122. Job Description Capsule: o Responsible for providing benefits expertise and guidance to management and senior management throughout the organization o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Benefits

Biomedical Engineering – BAND D CATEGORY: Non-Clinical JOB NUMBER: 98

Band / Level Description and Reporting Structure: Managerial level position in Biomedical Engineering (may be top Biomedical Engineering position in organization). Only one such position in the organization. Job Description Capsule: o Responsible for commissioning new equipment and decommissioning surplus equipment; ensuring preventative maintenance protocols on equipment and devices is completed; ensuring corporate standards are in place and equipment meets legal requirements, including appropriate inspections/safety checks; recommending contract outcomes for Biomedical Engineering parts/supplies o May represent department or functional area through participation on corporate taskforces, work groups and committees Usually called Manager, Biomedical Engineering. May also be called Manager, Clinical Engineering

Clinical Education – BAND D CATEGORY: Clinical JOB NUMBER: 69

Band / Level Description and Reporting Structure: Managerial level position in Clinical Education (may be the top Clinical Education position in organization). Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s clinical nursing education and development programs such as orientation, in-service training, needs assessments, planning, implementation and evaluation of programs, as well as re-certification programs Usually called Manager, Nursing Education; Manager, Clinical Education


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Benchmark Job Description Communications - BAND C CATEGORY: Non-Clinical JOB NUMBER: 30

Band / Level Description and Reporting Structure: Usually second most Senior Communications position (may be the top Communications position in organization). Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s communications services o Directs all functions, processes and activities related to public relations including media relations, hospital spokesperson, events planning and coordination, marketing and branding, internal/external communications and strategies, community partnerships o Provides PR expertise and guidance to hospital management. Usually called Director, Communications; Director; Director, Community Relations

Communications – BAND D CATEGORY: Non-Clinical JOB NUMBER: 61

Band / Level Description and Reporting Structure: Managerial level position in Communications (may be the top Communications position in organization). Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of the department including media relations, hospital spokesperson, events planning and co-ordination, marketing and branding, internal/external communications and strategies, community partnerships o Provides Communications expertise and guidance to hospital management Usually called Manager, Communications; Manager, Communications and Community Relations

Compensation – BAND D CATEGORY: Non-Clinical JOB NUMBER: 122

Band / Level Description and Reporting Structure: Managerial level position within Human Resources (not the top HR position in organization). For Manager, Compensation & Benefits, please refer to job #95. For Manager, Benefits, please refer to job #123. Job Description Capsule: o Responsible for providing leadership advisory support and expertise to managers, human resources colleagues and other external clients to ensure the effective administration of compensation programs Primary accountabilities include: o the development, implementation and administration of the Hospitals’ compensation programs, policies and procedures in collaboration with the Director, Compensation & Benefits o developing and maintaining non-union salary structures o participating in, providing compensation services and their corresponding projects to external third-party clients o utilizing knowledge of compensation practice/principles to enhance optimal usage of the HRIS compensation component o the provision of consultative classification services to managers and other client groups o participating in the design, implementation and maintenance of job evaluation systems Usually called Manager, Compensation


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Benchmark Job Description Compensation & Benefits – BAND D CATEGORY: Non- Clinical JOB NUMBER: 95

Band / Level Description and Reporting Structure: Managerial level position within Human Resources (not the top HR position in organization). May be more than one such position in the organization. For Manager, Compensation, please refer to job #122. For Manager, Benefits, please refer to #123. Job Description Capsule: o Responsible for providing compensation and benefits expertise and guidance to management and senior management throughout the organization o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Compensation & Benefits

Compensation & Benefits/ Total Rewards - BAND C CATEGORY: Non-Clinical JOB NUMBER: 108

Band / Level Description and Reporting Structure: The most Senior position for this specialty. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s compensation and benefits/ total rewards program o Ensure compliance with applicable collective agreements, organizational policies, ESA, pay equity, and other legislative requirements o Directs all functions, processes and activities related to total rewards including benefits, disability administration, pension, compensation, and job evaluation o May also be responsible for other activities such as rewards and recognition and HRIS o Provides compensation and benefits/ total rewards expertise and guidance to senior management and department heads throughout the organization Usually called Director of Compensation & Benefits or Director, Total Rewards

Decision Support – BAND C CATEGORY: Non-Clinical JOB NUMBER: 80

Band / Level Description and Reporting Structure: Top Decision Support position. Only one such position in the organization. Job Description Capsule: Accountable for results and activities of the organization’s decision support services including integrated financial or budget, statistical and clinical information to support evidence-based decision making and Ministry reporting o Directs all functions, processes and activities related to decision support planning o May also be responsible for health records, information technology, and/or financial reporting Usually called Director of Decision Support/Health Records; Director of Utilization


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Benchmark Job Description Decision Support – BAND D CATEGORY: Non- Clinical JOB NUMBER: 85

Band / Level Description and Reporting Structure: Managerial level position responsible for activities in Decision Support (may be top Decision Support position in organization). Only one such position in the organization. Job Description Capsule: o Responsible for the implementation of the tools required for data analysis, process evaluation and evidenced based clinical management to assist in decision support activities o Interprets, implements and ensures compliance with policies, operating plans and processes affecting decision support, risks, and regulatory compliance o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Decision Support; Manager

Diagnostic Services (Not an MD) – BAND C CATEGORY: Clinical JOB NUMBER: 49

Band / Level Description and Reporting Structure: Top Diagnostic Services position - not a Medical Doctor and not member of the Senior Management Team. Day-to-day activities usually delegated to position in Band “D”. Typically reports to position in Band “B”. Typically only one such position in the organization. Job Description Capsule: o Accountable for results and activities of all diagnostic services including diagnostic imaging and diagnostic & medical laboratories. For positions that have only radiology and diagnostic imaging services, please refer to job #48 or for lab services, please refer to job #46. o Directs all functions, processes and activities of all diagnostic areas such as: biochemistry, haematology, general radiology, mammography, nuclear medicine, ultrasound, echocardiography, ECG, EEG, cardiac stress testing, etc. o May also be responsible for related services such as blood bank/transfusion services o Accountable for the human, fiscal, material resources, and the technical/administrative support and system structures o Responsible and accountable for setting the context of employees’ work and ensuring they have what they need to provide required services o Establishment and achievement of objectives for the department/service in accordance with the vision, mission, values and goals of the Hospital o Contributes to corporate strategic direction, long-term planning, and capital expenditures through participation on key organizational committees Usually called Director, Diagnostic Services; Director, Diagnostic Imaging and Lab


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Benchmark Job Description Employee and Labour Relations – BAND C CATEGORY: Non-Clinical JOB NUMBER: 105

Band / Level Description and Reporting Structure: Usually most Senior Employee and Labour Relations position (may be Top Employee and Labour Relations position if higher position does not exist at the executive level). Job Description Capsule: o Accountable for the organization’s Labour Relations functions including negotiations with unions involving collective agreements, mid-term local agreements and letters of understanding. Conducts internal dispute meetings. Participates on external disputes such as labour arbitrations and Labour Board proceedings o Provides expert advice, guidance and direction to management and staff on the administration and interpretation of collective agreements, policies and procedures, relevant legislation and labour/employee relations issues. o Ensures compliance with corporate labour/employee relations strategies, policies and programs. Provides guidance and counsel to hospital management in financial matters. o Contributes to corporate strategic direction, long-term planning, and capital expenditures through participation on key organizational committees. Usually called Director of Labour Relations

Employee and Labour Relations – BAND D CATEGORY: Non- Clinical JOB NUMBER: 94 (Formerly: Labour Relations)

Band / Level Description and Reporting Structure: Managerial level position within Human Resources. Typically only one such position in the organization. Job Description Capsule: o Responsible for the organization’s Employee and Labour Relations functions including negotiations with unions involving collective agreements, mid-term local agreements and letters of understanding. Conducts internal dispute meetings. Participates on external disputes such as labour arbitrations and Labour Board proceedings o Provides expert advice, guidance and direction to management and staff on the administration and interpretation of collective agreements, policies and procedures, relevant legislation and labour/employee relations issues. o Interprets, develops, recommends and implements compliance with corporate labour/employee relations strategies, policies and programs. o May represent department or functional area through participation on corporate task forces, work groups and committees. Usually called Labour Relations Manager, Labour/Employee Relations Manager

Environmental Services – BAND C CATEGORY: Non-Clinical JOB NUMBER: 32 (Formerly: Housekeeping)

Band / Level Description and Reporting Structure: Top Environmental Services position. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s environmental services. For a position that also includes facilities activities, please refer to job # 34. o Directs all functions, processes and activities related to environmental services including cleaning patient and non-patient areas, meeting room set-up o May also be responsible for multi-skilled service workers, patient transportation, laundry/linen services, office relocation, waste management, recycling Usually called Director of Housekeeping; Director of Environmental Services


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Benchmark Job Description Environmental Services – BAND D CATEGORY: Non-Clinical JOB NUMBER: 63 (Formerly: Housekeeping)

Band / Level Description and Reporting Structure: Managerial level position within Environmental Services (may be the top Environmental Services position in organization). May be more than one such position in the organization. For the supervisor or assistant manager role, please refer to job #116. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more functional areas of the department such as cleaning patient and non-patient areas, meeting room set-up, multi-skilled service workers, patient transportation, laundry/linen services, office relocation, waste management, recycling Usually called Manager, Housekeeping; Manager, Environmental Services

Environmental Services – BAND E CATEGORY: Non-Clinical JOB NUMBER: 116 (Formerly: Housekeeping)

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. For the managerial role, please refer to job #63. Job Description Capsule: o Responsible for overseeing housekeeping/environmental services activities, ensuring department standards are met o Supervising staff o Developing work schedules for the department, providing orientation and training to staff o Maintaining adequate supply inventories, ensuring proper functioning of equipment o Maintaining necessary statistics and records Usually called Housekeeping Supervisor; Environmental Services Supervisor

Facilities – BAND C CATEGORY: Non-Clinical JOB NUMBER: 33

Band / Level Description and Reporting Structure: Top Facilities position. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s facilities. For a position that also includes environmental services, refer to job #34. For a position that includes materials management activities, refer to job #23. For a position that only includes environmental services activities, please refer to job #32. o Directs all functions, processes and activities related to facilities including grounds keeping, maintenance and trades, fire safety and emergency response, environmental systems and services o May also be responsible for plant operations and engineering, security and parking, redevelopment projects Usually called Director, Facilities; Director, Physical Plant Services


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Benchmark Job Description Facilities – BAND D CATEGORY: Non-Clinical JOB NUMBER: 64

Band / Level Description and Reporting Structure: Managerial level position within Facilities (not the top Facilities position in organization. There may be more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more functional areas of the department such as grounds keeping, maintenance and trades, fire safety and emergency response, environmental systems and services, plant operations and engineering, security and parking, dispatch, redevelopment projects Usually called Manager, Facilities; Manager, Physical Plant

Facilities & Environmental Services – BAND C CATEGORY: Non-Clinical JOB NUMBER: 34 (Formerly: Facilities & Housekeeping)

Band / Level Description and Reporting Structure: Top Facilities and Environmental Services position. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s Facilities and Environmental services. For a position that includes only environmental services activities, please refer to job # 32. o Directs all functions, processes and activities related to building services including grounds keeping, maintenance and trades, fire safety and emergency response, environmental systems and services, cleaning patient and non-patient areas, meeting room set-up o May also be responsible for plant operations and engineering, security and parking, redevelopment projects, multi-skilled service workers, patient transportation, laundry/linen services, office relocation, waste management, recycling Usually called Director, Physical Plant Services; Director Facilities

Facilities Redevelopment – BAND C CATEGORY: Non- Clinical JOB NUMBER: 91

Band / Level Description and Reporting Structure: Top Facilities Redevelopment position. Typically only one such position in the organization. Job Description Capsule: o Accountable for results and activities of all redevelopment projects o Directs all functions, processes and activities of the hospital’s major capital and redevelopment projects including facility renewal, oversee Request for Proposal and/or Quote (RFP/RFQ). Serves as the primary interface between architects, mechanical/electrical engineers and other external contractors o Prepares and negotiates contracts including any revisions and additions with contractors and/or trades people o Provides regular reports to senior leadership group and the Board’s Capital Project Building Committee regarding project status, finances, schedules and other relevant information o Provides leadership to project managers and external consultants for major capital projects and facility renewal Contributes to corporate strategic direction, long-term planning, and capital expenditures through participation on key organizational committees Usually called Director, Redevelopment; Director, Facilities & Redevelopment


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Benchmark Job Description Finance – Accounts Payable/Receivable – BAND E CATEGORY: Non-Clinical JOB NUMBER: 113

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. For the managerial role, please refer to job #50. Job Description Capsule: o Responsible for overseeing the day-to-day activities in a Finance section such as Accounts Payable, Accounts Receivable, Cashier's Office, or some combination of Finance sections o Involves advising staff on charges, payments, collections and adjustments of accounts o Ensures appropriate policies and procedures as stated by the ministry or public trustees office are adhered to and supported by daily routines. o Collaborates with the manager in the hiring and performance management of all employees under their supervision. Do not include managers or above as they report to such Usually called Supervisor Finance – Accounts Payable/Receivable, Business Office Supervisor, Accounts Payable Supervisor or Accounts Receivable Supervisor, or Team Leader

Finance – BAND C CATEGORY: Non-Clinical JOB NUMBER: 17

Band / Level Description and Reporting Structure: Usually second most Senior Finance Position (may be Top Finance position if higher position does not exist at the executive level). May be more than one such position in the organization. Job Description Capsule: o Accountable for results and activities of one or more areas of the organization’s financial services o Directs all financial functions, processes and activities, including controllership (payables/receivables/general accounting, etc.), financial planning (budget), financial reporting, investments, internal controls o May also be responsible for related services such as decision support, payroll, internal audit, hospital insurance policies o Provides guidance and counsel to hospital management in financial matters o Plans, directs, controls the design and implementation of policies, operating plans and processes affecting quality improvement, risks, regulatory compliance, satisfaction and safety Usually called Director of Finance; Controller

Finance – BAND D CATEGORY: Non-Clinical JOB NUMBER: 50

Band / Level Description and Reporting Structure: Managerial level position within Finance. Not the top Finance position in organization. Not considered a director of the organization or a first-level supervisor. Some activities may be delegated to a supervisory or senior professional position. Typically reports to position in Band “C”; may report to Band “B”. May be more than one such position in the organization. For the supervisor or assistant manager role, please refer to job #113. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more functional areas of the department such as accounts payable, accounts receivable, general accounting, financial planning (budget), payroll, financial reporting Usually called Manager, General Accounting; Manager, Finance; Manager, Accounts Payable; Manager, Accounts Receivable


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Benchmark Job Description Food Service – BAND E CATEGORY: Non-Clinical JOB NUMBER: 114

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. For the managerial role, please refer to job #62. Job Description Capsule: o Responsible for overseeing food service operations, ensuring department standards are met o Supervises food staff, developing schedules for the department, providing orientation and training to staff and students o Maintains adequate inventories of supplies, ensuring proper functioning of equipment o Maintains necessary statistics and records Usually called Food Service Supervisor

Health Records – BAND C CATEGORY: Non-Clinical JOB NUMBER: 19

Band / Level Description and Reporting Structure: Top Health Records position. Typically reports to position in Band B. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s health records services. For a position that also includes patient registration activities, please refer to Job #20. For a position that also includes decision support activities, please refer to Job #80. o Directs all functions, processes and activities related to the health records activities including coding and abstracting, chart audit, on- and off-site storage and retrieval of medical charts, central patient registry, regulatory compliance, release of information, compilation and evaluation of statistical and narrative reports, suspension of medical privileges, medical transcription services, representation of hospital in related legal proceedings, etc. o May also be responsible for corporate compliance with privacy legislation, corporate forms development Usually called Director of Health Records; Director of Medical Records

Health Records – BAND D CATEGORY: Non-Clinical JOB NUMBER: 52

Band / Level Description and Reporting Structure: Managerial level position within Health Records (not the top Health Records position in organization). Not considered a director of the organization or a first-level supervisor. Some activities may be delegated to a supervisory or lead hand position. Typically reports to position in Band “C”; may report to Band “B”. May be more than one such position in the organization. For the supervisor or assistant manager role, please refer to job #115. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more functional areas of the department such as coding and abstracting, chart audit, on and off-site storage and retrieval of medical charts, central patient registry, release of information, compilation and evaluation of statistical and narrative reports, medical transcription services, representation of the hospital in related legal proceedings Usually called Manager, Health Records; Manager, Transcription Services


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Benchmark Job Description Health Records – BAND E CATEGORY: Non-Clinical JOB NUMBER: 115

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. For the managerial role, please refer to job #52. Job Description Capsule: o Responsible for supervising and coordinating the day-to-day operational activities of Health Records teams o Ensures that records are maintained, archived, stored and released in accordance with hospital, CIHI, and legislative standards o Collaborates with the manager on human and material resources o Responsible for the appropriate liaison with medical staff, government, legal agencies and the public o This is not a Manager/Director position as this position would report to that level Usually called Health Records Supervisor/Coordinator

Human Resources – BAND C CATEGORY: Non-Clinical JOB NUMBER: 26

Band / Level Description and Reporting Structure: Usually second most Senior Human Resources position (may be Top HR position if higher position does not exist at the executive level). Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s human resources services o Directs all functions, processes and activities related to Human Resources including recruitment, selection, retention, legislative compliance, HR planning, succession planning, compensation, benefits, HRIS, labour/employee relations, employee recognition, performance management o May also be responsible for other activities such as payroll, library, nonclinical staff education, employee events coordination, organization effectiveness (OD), occupational health o Provides HR expertise and guidance to senior management and department heads throughout the organization. Usually called Director of Human Resources; Director of Employee Services

Human Resources – BAND D CATEGORY: Non-Clinical JOB NUMBER: 57

Band / Level Description and Reporting Structure: Managerial level position within Human Resources (not the top HR position in organization). There may be more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more functional areas of the department such as labour relations, compensation, benefits, recruitment, payroll, HRIS o Provides HR expertise and guidance to management employees, and possibly senior management, throughout the organization Usually called Manager, Human Resources or Manager, Labour Relations


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Benchmark Job Description Infection Control – BAND D CATEGORY: Clinical JOB NUMBER: 87

Band / Level Description and Reporting Structure: Managerial level position responsible for activities within Infection Control (not the top Infection Control position). Typically only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more functional areas of the department such as: development of screening protocols and infection control reviews; providing education for staff on infection control practices and observing clinical practice; overseeing the completion of Infectious Disease Monitoring forms on new patients; submitting reports on vaccination rates and reportable communicable diseases to Public Health; instructing and reinforcing infection control policies and procedures o May forecast, plan, or contribute to the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Infection Control. May also be called Manager, Infection Control Services

Information Technology – BAND C CATEGORY: Non-Clinical JOB NUMBER: 25

Band / Level Description and Reporting Structure: Usually second most Senior Information Technology position (may be top IT position if higher position does not exist at the executive level). Typically reports to position in Band “B”. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s information technology services o Directs all functions, processes and activities related to information technology activities including systems development, business integration, programming, technical support, network infrastructure, client server operations, user support, corporate software/hardware acquisition, data security, contingency planning, internet o May include responsibility for telecommunications, intranet and hospital's participation in external IT programs, such as Telemedicine o Provides IT expertise and guidance to senior management and department throughout the organization. Usually called Director of Management Information Systems; Director of Information Technology; Director of Hospital Information Systems

Information Technology – BAND D CATEGORY: Non-Clinical JOB NUMBER: 56

Band / Level Description and Reporting Structure: Managerial level position within Information Technology (not the top IT position in organization). Not considered a director of the organization or a first-level supervisor. Some activities may be delegated to a supervisory or senior professional position. Typically reports to position in Band “C”; may report to Band “B”. May be more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more functional areas of the department such as systems development, business integration, programming, technical support, network infrastructure, client server operations, user


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Benchmark Job Description support, corporate software/hardware acquisition, data security, contingency planning, internet access, web site development Usually called Manager, Technical Services; Manager, Patient Information Systems; Network Manager

Laboratories – BAND C CATEGORY: Clinical JOB NUMBER: 46

Band / Level Description and Reporting Structure: Top Medical Laboratory position - not a Medical Doctor and not member of the Senior Management Team. Day-to-day activities usually delegated to position in Band “D”. Typically reports to position in Band “B”. Typically only one such position in the organization. Job Description Capsule: o Accountable for results and activities of all medical laboratories of the hospital o Directs all functions, processes and activities of hospital laboratories including biochemistry, microbiology, haematology, blood transfusion services, virology, core lab o May also direct the activities of related services such as pathology, phlebotomy, infection control and related ministry/public health reporting, serology, cytogenetics, etc. Usually called Laboratory Director; Administrative Director, Laboratories

Laboratories – BAND D CATEGORY: Clinical JOB NUMBER: 78

Band / Level Description and Reporting Structure: Managerial level position responsible for activities in the hospital’s laboratory(s). May be more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more laboratories such as Clinical Biochemistry, Microbiology, Immunology, Haematology, Transfusion Services, Virology, Core Lab, General Lab, o May also be responsible for related functions such as phlebotomy, IV Team, Outpatient Labs, cytogenetics (check back to Director), Lab Information Systems, Infection Control o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees o May supervise and evaluate medical laboratory students Usually called Lab Manager; Manager, Laboratory Services

Legal Counsel – BAND C CATEGORY: Non-Clinical JOB NUMBER: 124 NEW IN 2020

Band / Level Description and Reporting Structure: Top Legal Counsel position. Only one such position in the organization. For managerial level, see job #128. Job Description Capsule: o Responsible for and accountable to the Board for the assessment of legal risks in all areas of the organization o Provides direct legal support in the areas of corporate, administrative, research, and commercial law. Guides and monitors access to and usage of external lawyers in cases where specialty support is required


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Benchmark Job Description o Provides legal consulting services and legal advice to various departments with a focus on Procurement, Facilities, Information Technology, Planning and Leasing, Education and corporate functions o Provides legal support in cases of Consent & Capacity, End of Life, Alternate Level of Care and other health law requests from clinical departments Usually called Director, Legal Counsel or Director, Corporate Counsel

Legal Counsel – BAND D CATEGORY: Non-Clinical JOB NUMBER: 128 NEW IN 2020 (Not reported due to zero matches)

Band / Level Description and Reporting Structure: Managerial level position within Legal Counsel. Not considered a director. Job Description Capsule: o Provides legal support in the areas of corporate, administrative, research, and commercial law. Guides and monitors access to and usage of external lawyers in cases where specialty support is required o Provides legal advice to various departments with a focus on Procurement, Facilities, Information Technology, Planning and Leasing, Education and corporate functions o Provides legal support in cases of Consent & Capacity, End of Life, Alternate Level of Care and other health law requests from clinical departments Usually called Manager, Legal Counsel or Manager, Corporate Counsel

Library Services – BAND D CATEGORY: Non- Clinical JOB NUMBER: 96

Band / Level Description and Reporting Structure: Managerial level position within Library Services, Organizational Development, Education or Information Technology. Typically only one such position in the organization. Job Description Capsule: o Responsible for ensuring quality information and research services are available to health professionals in the hospital and organizations/individuals in the community o Interprets, implements and ensures compliance with policies, operating plans and processes affecting quality improvement, risks, regulatory compliance, satisfaction and safety o May forecast, plan, prepare (or contribute to) the departments operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Library Services

Maintenance – BAND E CATEGORY: Non-Clinical JOB NUMBER: 117

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. Job Description Capsule: o Monitors, prioritizes and schedules all maintenance staff o Provides orientation and training to staff o Liaises with other hospital departments o Maintains reports, logs, manuals, statistics as required o Adheres to governing regulations and participates in special building/equipment within the hospital Usually called Maintenance Supervisor


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Benchmark Job Description Materials Management – BAND D CATEGORY: Non-Clinical JOB NUMBER: 54

Band / Level Description and Reporting Structure: Managerial level position within Materials Management (not the top Materials Management position in organization). Not considered a director of the organization or a first-level supervisor. Some activities may be delegated to a supervisory or lead hand position. Typically reports to position in Band “C”; may report to Band “B”. May be more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of at least two functional areas of the department such as receiving, stores, mailroom, print shop, logistics, shuttle services, patient transportation, central sterile supply Usually called Manager, Stores; CSR Manager; Materials Manager; Logistics Manager

Materials Management & Purchasing – BAND C CATEGORY: Non-Clinical JOB NUMBER: 23

Band / Level Description and Reporting Structure: Top Materials Management and Purchasing position. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s Materials Management & Purchasing services. o Directs all functions, processes and activities related to an integrated materials management & purchasing department including product research, vendor sourcing and selection, contract development, receiving, storing, controlling, processing and distributing, of supplies and equipment. o May also include responsibility for related areas such as mail room, central sterile supply, shuttle services, development of capital budget for organization, forms management Usually called Director of Materials Management; Director of Purchasing & Materials Management; Director of Supply Chain

Materials Management & Purchasing – BAND D CATEGORY: Non-Clinical JOB NUMBER: 127 NEW IN 2020

Band / Level Description and Reporting Structure: Managerial level position within Materials Management & Purchasing (not the top Materials Management & Purchasing position in organization). Job Description Capsule: o Responsible for management of day-to-day materials management operations and purchasing activities, including: receiving, stores, mailroom, print shop, logistics, shuttle services, patient transportation, central sterile supply, vendor sourcing and selection, preparation of RFIs, and RFPs, contract development, new product and service research Usually called Manager, Materials & Purchasing; Manager of Supply Chain


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Benchmark Job Description Medical Affairs – BAND C CATEGORY: Non- Clinical JOB NUMBER: 90

Band / Level Description and Reporting Structure: Top Medical Affairs position - not an MD. Only one such position in the organization. Job Description Capsule: o Providing effective governance, credentialing, physician remuneration, planning, monitoring and improving the quality of patient care and resource utilization across all entities of the clinical areas. Provide effective interface for communication between the Physicians and the Administrative Structure of the Hospital particularly related to corporate strategic and operational priorities o Directs all functions, processes and activities related to Medical Affairs planning o Contributes to corporate strategic direction, long-term planning, and capital expenditures through participation on key organizational committees Usually called Director, Medical Affairs

Medical Device Reprocessing – BAND D CATEGORY: Clinical JOB NUMBER: 68

Band / Level Description and Reporting Structure: Managerial level position responsible for activities in Central Sterile Supply department. One such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of the central sterile supply functions including, safe and effective sterile processing, storage, distribution, inventory control of medical and surgical supplies and equipment May be called Manager, Sterile Processing Department (SPD); Manager, Medical Device Reprocessing

Medical Device Reprocessing Department – BAND E CATEGORY: Non-Clinical JOB NUMBER: 130 NEW IN 2020

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. Job Description Capsule: o Responsible for facilitating the delivery of quality service for timely processing of equipment and supplies necessary to support the operation of internal departments (e.g. operating rooms, clinical, and inpatient units) and external customers; ensuring the efficient operation of equipment and the MDRD department; supervising and developing human resources, developing and maintaining inter-departmental linkages; performing administrative responsibilities, and following a program of quality assurance. Usually called Supervisor, Medical Device Reprocessing

Nursing (multiple units) – BAND D CATEGORY: Clinical JOB NUMBER: 66

Band / Level Description and Reporting Structure: Managerial level position responsible for activities in several nursing units. Usually more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day nursing operations and activities of two or more large inpatient units or several outpatient areas. For a position with day-to-day operations responsibility for one nursing unit, please see Job # 65 o May also have direct or shared (“dotted-line”) responsibility for related allied health activities in the nursing units Usually called Manager, Nursing Services; Nursing Unit Manager


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Benchmark Job Description Nursing (non-program) – BAND C CATEGORY: Clinical JOB NUMBER: 35

Band / Level Description and Reporting Structure: Second most Senior Nursing position. Not member of the Senior Management Team. Day-to-day activities usually delegated to position in Band “D”. Typically reports to position in Band “B”. Usually more than one such position in the organization. Job Description Capsule: o Accountable for results and activities of a group of related nursing units. For a comparable position in a “Program” service model hospital (includes nursing and allied health), see Job #36. o Directs only nursing functions, processes and activities of several inpatient/outpatient nursing units o May also be responsible for related nursing services such as IV Team, nursing quality assurance, oversee placement and evaluation of nursing students, central sterile supply o Function may be carried out in collaboration with internal or external medical discipline leaders Usually called Nursing Director; Director of Nursing. May be called Director, Patient Care Services.

Nursing (program) – BAND C CATEGORY: Clinical JOB NUMBER: 36

Band / Level Description and Reporting Structure: Second most Senior Clinical position (Nursing & Allied Health). Not a medical doctor. Usually more than one such position in the organization. Job Description Capsule: o Accountable for results and activities of a Clinical Program. For a comparable position in a “Non-Program” service model hospital (nursing only), see Job #35 o Directs all nursing and allied health functions, processes and activities of one or more clinical programs such as Medicine, Surgery, Mental Health, Women’s Health, Pediatrics, Primary Care, Cardiac Care, Continuing Care & Rehab, etc. o May also be responsible for non-clinical support services staff and for related clinical services such as IV Team, clinical quality assurance, oversee placement and evaluation of nursing and allied health students o Function may be carried out in collaboration with internal or external medical discipline leaders Usually called Program Director; Clinical Director; Operations Director. May be called Director, Patient Care Services.

Nursing (single unit) – BAND D CATEGORY: Clinical JOB NUMBER: 65

Band / Level Description and Reporting Structure: Managerial level position responsible for activities in a nursing unit. Usually more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day nursing operations and activities of one inpatient unit or a small number of outpatient areas. For a position with day-to-day operations responsibility for a group of nursing units, please see Job # 66. o May also have direct or shared (“dotted-line”) responsibility for related allied health activities in the nursing unit o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Nursing Services; Nursing Unit Manager


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Benchmark Job Description Nursing Practice – BAND C CATEGORY: Clinical JOB NUMBER: 83

Band / Level Description and Reporting Structure: Top Nursing Practice position. May be more than one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s nursing practice o Accountable for maintaining nursing standards, clinical education, and research o Responsible for achievement of established goals and strategic direction of nursing practice. May also be responsible for non-nursing professional practice as outlined in Job #84. o Function may be carried out in collaboration with internal or external discipline leaders Usually called Director of Nursing Practice or Chief of Nursing Practice

Nutrition & Food Services – BAND C CATEGORY: Non-Clinical JOB NUMBER: 31

Band / Level Description and Reporting Structure: Top Nutrition and Food Services position. Usually one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s nutrition and food services o Directs all functions, processes and activities related to food production, food purchasing, menu design/planning and patient food distribution, retail food services and vending machines, safe food handling procedures o May be responsible for clinical dietitians, coffee carts, internal/external catering Usually called Director, Nutrition and Food Services; Food Services Director

Nutrition & Food Services – BAND D CATEGORY: Non-Clinical JOB NUMBER: 62

Band / Level Description and Reporting Structure: Managerial level position within Nutrition and Food Services (may be the top Nutrition & Food Services position in organization). May be more than one such position in the organization. For the supervisor or assistant manager role, please refer to job #114. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more functional areas of the department such as food production, food purchasing, menu planning, safe food handling, clinical dietetics, patient food distribution, retail operations, vending machines, coffee carts, catering Usually called Manager, Nutrition; Manager, Food Services; Cafeteria Manager; Catering Manager

Occupational Health & Safety – BAND C CATEGORY: Clinical JOB NUMBER: 37

Band / Level Description and Reporting Structure: Top Occupational Health and Safety position. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s occupational health and safety services o Directs all functions, processes and activities related to health/infectious disease surveillance, safety services, WSIB claims management, disability management, ergonomic services, employee health services, annual flu campaign, health education and training o May also be responsible for the hospital's wellness program and/or attendance management


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Benchmark Job Description o Function may be carried out in collaboration with internal or external medical discipline leaders Usually called Director Occupational Health and Safety; Director Employee Health Services

Occupational Health & Safety – BAND D CATEGORY: Clinical JOB NUMBER: 67

Band / Level Description and Reporting Structure: Managerial level position in Occupational Health and Safety. Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations of the department including: health/infectious disease surveillance, safety services, WSIB claims management, disability management, ergonomic services, employee health services, annual flu campaign, health education and training. o May also be responsible for the hospital's wellness program and/or attendance management program Usually called Manager, Occupational Health & Safety; Manager, Employee Health Services, Manager, Occupational Health, Safety & Wellness

Off Hours (After Hours) – BAND D CATEGORY: Non-Clinical JOB NUMBER: 106

Band / Level Description and Reporting Structure: Managerial level position in After Hours Administration. May be more than one such position in the organization. Typically does not have direct reports. Job Description Capsule: o Responsible for providing After Hours/Off Hours Administrative expertise, administration and guidance to hospital management. o May represent department or functional area through participation on corporate task forces, work groups and committees. Usually called Manager, After Hours /Off Hours Administrator/Clinical Operations.

Organization Effectiveness – BAND C CATEGORY: Non-Clinical JOB NUMBER: 27

Band / Level Description and Reporting Structure: Top Organization Effectiveness & Staff Education position. Typically reports to position in Band “B”. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the hospital’s organization effectiveness services. o Directs all functions, processes and activities related to the organization effectiveness including training and development, mediation, conflict resolution, change management, leadership and management development, orientation, in-service training, needs assessments, planning, implementation and evaluation of education programs, career counselling o May be responsible for performance management, executive coaching, tuition assistance program Usually called Director of Organization Effectiveness; Director of Organizational Development


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Benchmark Job Description Organization Effectiveness – BAND D CATEGORY: Non-Clinical JOB NUMBER: 58

Band / Level Description and Reporting Structure: Managerial level position within Organization Effectiveness (may be the top OD position in organization.) Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of the department such as training and development, mediation, conflict resolution, change management, leadership and management development, orientation, in-service training, needs assessments, performance management, tuition assistance planning, implementation and evaluation of education programs, career counseling. For a position that only includes clinical education activities, please refer to job #69. o Provides organizational development (OD) expertise and guidance to management employees Usually called Manager, Organization Development; Manager, Organizational Effectiveness

Pastoral Care – BAND C CATEGORY: Clinical JOB NUMBER: 44

Band / Level Description and Reporting Structure: Top Pastoral Care position. Not a member of the Senior Management Team. Day-to-day activities usually delegated to position in Band “D”. Typically reports to position in Band “B”. Usually only one such position in the organization. Job Description Capsule: o Accountable for and directs all functions, processes and activities of the hospital’s chaplaincy services o May also provide spiritual care to employees, volunteers, and physicians, oversees placement and evaluation of students Usually called Director, Pastoral Care; Director, Chaplaincy

Pastoral Care – BAND D CATEGORY: Clinical JOB NUMBER: 76

Band / Level Description and Reporting Structure: Managerial level position in Pastoral Care (may be the top Pastoral Care position in organization). Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of pastoral care services o May supervise and evaluate theological students Usually called Manager, Pastoral Care Manager; Manager, Chaplaincy

Patient Flow – BAND C CATEGORY: Clinical JOB NUMBER: 121

Band / Level Description and Reporting Structure: The most senior position responsible for activities within Patient Flow. Usually reports to the site VP. For Manager, Patient Flow, please refer to job #88. Job Description Capsule: o Working with clinical, medical and LHIN leadership the Director Patient flow is responsible for the development, review and implementation of policies, procedures and guidelines to facilitate the safe and effective patient flow 24/7, both within the hospital and within the hospital’s area of service, with the ultimate goal of minimizing acute care bed usage and removing barriers to barriers to discharge


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Benchmark Job Description o Leads the management of patient access, flow and transitions within the site, between hospitals, and out of hospitals, to ensure quality patient care, effective patient outcomes and positive patient experience o Leads the management of the patient flow teams across the sites o Partners with other organizations, including other hospitals and community agencies to improve access and transition to services outside of the hospital Usually called Director, Patient Flow. May also be called Director, Patient Access

Patient Flow – BAND D CATEGORY: Clinical JOB NUMBER: 88

Band / Level Description and Reporting Structure: Managerial level position responsible for activities within Patient Flow (not the top Patient Flow position). Typically only one such position in the organization. For Director, Patient Flow, please refer to job #121. Job Description Capsule: o Responsible for management of day-to-day operations and activities of patient placement and bed management across the organization, responsible for implementing patient flow strategies and sustain outcomes in collaboration with other members of patient flow team. May include effective management of patient/family relations by interceding when concerns arise o May forecast, plan, or contribute to the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Patient Flow. May also be called Manager, Patient Access

Patient Registration – BAND D CATEGORY: Non-Clinical JOB NUMBER: 51

Band / Level Description and Reporting Structure: Managerial level position in Patient Registration (may be top Patient Registration position in organization). Not considered a director of the organization or a first-level supervisor. Some activities may be delegated to a supervisory position. May report to position in Band “C” or “B”. Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of the department such as admission, discharge, and transfer of patients, bed allocation, patient census, liaison with funeral homes, coroner’s office, tissue donor agencies, pre-admission documentation, etc. o May also be responsible for related services such as switchboard Usually called Manager, Patient Registration; Manager, Admitting


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Benchmark Job Description Patient Registration & Health Records – BAND C CATEGORY: Non-Clinical JOB NUMBER: 20

Band / Level Description and Reporting Structure: Top Health Records and Patient Registration position. Will be only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s health records and patient registration services. For positions that only include health records activities, please refer to Job #19. o Directs all functions, processes and activities related to the health records and patient registration services including chart analysis, audit, filing and storage, central patient registry, regulatory compliance, compilation and evaluation of statistical and narrative reports, suspension of medical privileges, medical transcription services, liaison with courts, coroner, tissue donor agencies, admissions, bed allocation, etc. o May also be responsible for related activities such as decision support, translation services, switchboard, telecommunications, corporate privacy compliance Usually called Director of Health Records; Director of Medical Records

Patient Relations – BAND D CATEGORY: Non-Clinical JOB NUMBER: 99

Band / Level Description and Reporting Structure: Managerial level position within Patient Relations (not the top Patient Relations position in organization). May be only one such position in the organization. Job Description Capsule: o Responsible for overseeing the effective handling and resolution of complaints from patients and families; receiving and handling complex escalated complaints (i.e. life or death situations, situations where there is a potential risk of harm and lawsuits, etc.) o Develops action plans that will facilitate the handling of complaints. o Mediates conflict situations and negotiates workable solutions to achieve closure o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Patient Relations. May also be called Manager, Patient Support Services, Manager, Patient Advocacy

Patient, Family and Community Engagement – BAND C CATEGORY: Non-Clinical JOB NUMBER: 111

Band / Level Description and Reporting Structure: May be the top Patient, Family, Community Engagement position if a higher position does not exist at the executive level. Job Description Capsule: o Oversees the operational activities and programs related to the organization’s Patient, Family and Community Engagement practices o Accountable for expanding and enhancing patient/family/community engagement and patient experience o Collaborates with internal and external partners and actively monitors knowledge in the field to develop best practices related to patient, family, and community engagement o Oversees the development and delivery of patient engagement education o Ensures compliance with Ministry of Health and Long Term Care directions/legislation, e.g. ECFAA and Accreditation standards


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Benchmark Job Description Usually called Director, Patient Engagement or Director, Patient, Family and Community Engagement

Patient, Family and Community Engagement – BAND D CATEGORY: Non-Clinical JOB NUMBER: 112

Band / Level Description and Reporting Structure: Managerial level position within the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities related to Patient, Family and Community Engagement o Manages the development and expansion of patient/family/community engagement o Works with key stakeholders including patients, families, senior leaders, physicians and other health care providers, managers, best practice leaders, agencies and groups o Promotes patient engagement activities, including driving organizational change towards increased involvement of patients and families o Provides expertise and facilitation for point of care staff, leaders/managers, medical staff, learners and educators Usually called Manager, Patient Engagement or Manager, Patient, Family and Community Engagement

Payroll – BAND D CATEGORY: Non- Clinical JOB NUMBER: 89

Band / Level Description and Reporting Structure: Managerial level position responsible for activities within Payroll. Typically only one such position in the organization. For the supervisor or assistant manager role, please refer to job #118. Job Description Capsule: o Responsible for management of day-to-day operations and activities of the payroll department across the organization, responsible for planning, organizing, directing and implementing the delivery of payroll services. This may include reporting, reconciliation and remittances for Pension, Revenue Canada, Government and WSIB o May forecast, plan, or contribute to the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Payroll

Payroll – BAND E CATEGORY: Non-Clinical JOB NUMBER: 118

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. For the managerial role, please refer to job #89. Job Description Capsule: o Responsible for all payroll processing, maintaining and reconciling payroll records, daily guidance of payroll staff, producing necessary reports, conducting year-end balance of payroll and responding to payroll inquiries by hospital staff o Collaborates with the manager in the hiring and performance management of all employees under their supervision o Do not include managers or above as they report to such Usually called Payroll Supervisor


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Benchmark Job Description Performance Improvement – BAND C CATEGORY: Non-Clinical JOB NUMBER: 126 NEW IN 2020

Band / Level Description and Reporting Structure: Top Performance Improvement position. Only one such position in the organization Job Description Capsule: o Provides strategic leadership to facilitate the Hospital’s ability to manage all performance improvement initiatives as one or more interrelated portfolios and serves as a single source of information on performance project activities across the organization or enterprise o Researches and evaluates performance improvement initiatives, facilitates team activities, designs and supports the development of system performance measures and tools. o Provides ongoing instruction, insight, and resources as various factors evolve throughout performance improvement lifecycles Usually called Director, Performance Improvement

Performance Improvement – BAND D CATEGORY: Non-Clinical JOB NUMBER: 129 NEW IN 2020

Band / Level Description and Reporting Structure: Managerial level position responsible for activities within Performance Improvement. Typically only one such position in the organization. Job Description Capsule: o Responsible for the management of various performance improvement initiatives o Acts as an expert resource to department managers, physicians, and other members of the health care team regarding process improvement initiatives, data collection, and interpretation Usually called Manager, Performance Improvement

Pharmacy – BAND C CATEGORY: Clinical JOB NUMBER: 45

Band / Level Description and Reporting Structure: Top Pharmacy position. Not a member of the Senior Management Team. Day-to-day activities usually delegated to position in Band “D”. Typically reports to position in Band “B”. Typically only one such position in the organization. Job Description Capsule: o Accountable for results and activities of all pharmacy services o Directs all functions, processes and activities of the hospital’s pharmacy including drug information, automated and manual drug distribution systems, patient teaching, staff and physician education, management of narcotics and other controlled substances, drug inventory and storage systems, etc. o May also be involved with clinical drug trials, retail pharmacy operations, oversee and evaluate clinical placement of pharmacy students, interns and residents Usually called Director, Pharmaceutical Services; Director, Pharmacy

Pharmacy – BAND D CATEGORY: Clinical JOB NUMBER: 77

Band / Level Description and Reporting Structure: Managerial level position responsible for activities in the Pharmacy Department. May be more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more pharmaceutical services such as Drug Distribution, Drug Information, Retail and Inpatient Pharmacy


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Benchmark Job Description o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees o May supervise and evaluate clinical pharmacy students, interns, and/or residents Usually called Pharmacy Manager; Drug Store Manager

Privacy – BAND C CATEGORY: Non- Clinical JOB NUMBER: 93

Band / Level Description and Reporting Structure: Top Privacy position. Only one such position in the organization. This is not an IT role. Job Description Capsule: o Oversees privacy operations within the organization, ensuring policies and procedures are compliant with Personal Health Information Protection Act (PHIPA) and Freedom of Information and Protection of Privacy Act (FIPPA). o May serve as Chief Privacy Officer. For a position that also includes health information management activities, please refer to Job #19. o Directs all functions, processes and activities related to the privacy activities including corporate and regulatory compliance with privacy legislation, corporate forms development, release of information, compliance and evaluation of statistical and narrative reports, representation of hospital in related legal proceedings, etc. Usually called Director of Privacy; Director Health Information Management and Privacy. May also be called Chief Privacy Officer

Privacy – BAND D CATEGORY: Non-Clinical JOB NUMBER: 110

Band / Level Description and Reporting Structure: Managerial level position within the organization. May be the top privacy position. Only one such position in the organization. This is not an IT role. Job Description Capsule: o Responsible for management of day-to-day operations and activities of information privacy o Responsible for results and activities of the corporate privacy services o Oversees privacy operations within the organization, ensuring policies and procedures are compliant with Personal Health Information Protection Act (PHIPA) and Freedom of Information and Protection of Privacy Act (FIPPA) o Responsible for functions and activities related to privacy including corporate and regulatory compliance with privacy legislation, release of information, compliance and reporting o May represent the hospital in related legal proceedings o Disseminates new legislative requirements and interpretations from the Privacy Commissioner o Provides FIPPA and PHIPA expertise and guidance to management employees, and possibly senior management, throughout the organization Usually called Manager, Privacy; Chief Privacy Officer


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Benchmark Job Description Professional Practice (Non-Nursing) – BAND C CATEGORY: Clinical JOB NUMBER: 84

Band / Level Description and Reporting Structure: Top Professional Practice non-nursing position. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s professional practice group representing healthcare professionals (i.e. Social Worker, OT/PT). o Accountable for maintaining clinical professional standards, clinical education, and research o Responsible for achievement of established goals and strategic direction of professional practice o Function may be carried out in collaboration with internal or external health discipline leaders Usually called Chief Professional Practice; Director of Professional Practice or Chief of Health Disciplines

Project Management Office (PMO) – BAND C CATEGORY: Non-Clinical JOB NUMBER: 102

Band / Level Description and Reporting Structure: Usually the most Senior Project Management Office (PMO) Position. Job Description Capsule: Accountable for the development and implementation of a project management model and process improvement/ lean methodologies for the Hospital. For a position in redevelopment please refer to Job #91. o Provide Project Management Office leadership for the establishment of effective IT/corporate PMO methodology, governance, process, structure, training, certification, etc. o Maintaining effective, productive and professional working relationship with internal and external customers, third party vendors, project management office, senior leadership, operations leadership and governance organizations in accomplishing program objectives o Contributes to corporate strategic direction, long-term planning, and capital expenditures through participation on key organizational committees

Purchasing – BAND D CATEGORY: Non-Clinical JOB NUMBER: 55

Band / Level Description and Reporting Structure: Managerial level position in Purchasing (may be the top Purchasing position in organization). Not considered a director of the organization or a first-level supervisor. Some activities may be delegated to a supervisory position. May report to position in Band “C” or “B”. Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and purchasing activities such as vendor sourcing and selection, preparation of RFIs, and RFPs, contract development, new product and service research Usually called Manager, Purchasing


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Benchmark Job Description Quality & Risk Management – BAND C CATEGORY: Non-Clinical JOB NUMBER: 81

Band / Level Description and Reporting Structure: Top Quality and Risk position. Only one such position in the organization. Job Description Capsule: Accountable for results and activities of the organization’s quality and risk process o Organizes and directs the quality and risk team o Leads and directs the Hospital’s Continuous Quality Improvement process o Ensures organizational compliance with Accreditation Standards and other legislative requirements o Monitors and measures patient and family satisfaction o Makes decisions with respect to hospital-wide risk analysis and reporting o Manages the incident reporting process, compliant management process, and patient/family representative process Usually called Director, Quality and Risk Management. May also be called Director, Risk Management

Quality & Risk Management – BAND D CATEGORY: Non- Clinical JOB NUMBER: 86

Band / Level Description and Reporting Structure: Managerial level position responsible for activities within Quality and Risk (not the top Quality and Risk position). Typically only one such position in the organization. Job Description Capsule: o Responsible for the management of day-to-day operations and activities of one or more functional areas of the department such as managing the hospital risk incident reporting and monitoring process, complaints process, compliance with administrative policies and procedures, statistical analysis and family and patient satisfaction surveys o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Quality and Risk Management; May also be called Manager of Risk

Radiology & Diagnostic Imaging – BAND C CATEGORY: Clinical JOB NUMBER: 48

Band / Level Description and Reporting Structure: Top Radiology and Diagnostic Imaging position - not a Medical Doctor and not member of the Senior Management Team. Day-to-day activities usually delegated to position in Band “D”. Typically reports to position in Band “B”. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of all radiology and diagnostic imaging (DI) services. For positions that also include other diagnostic or lab services, please refer to job #49. o Directs all functions, processes and activities of hospital radiology and DI including: General Radiography/Radiology, Gastrointestinal, Mammography, Bone Mineral Densitometry, Ultrasound, MRI, Nuclear Medicine, CT Scan, etc. o Function may be carried out in collaboration with internal or external medical discipline leaders (i.e., Radiologists) Usually called Director, Radiology & DI; Administrative Director, Radiology


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Benchmark Job Description Radiology & Diagnostic Imaging – BAND D CATEGORY: Clinical JOB NUMBER: 79

Band / Level Description and Reporting Structure: Managerial level position responsible for activities in the Radiology and Diagnostic Imaging department. May be more than one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of one or more radiology and diagnostic imaging (DI) services such as General Radiology, Gastrointestinal, Mammography, Bone Mineral Densitometry areas within Diagnostic Imaging, etc. o May also be responsible for supporting functions such as reception, film library, appointment bookings, radiology billings systems and processes o May forecast, plan, prepare (or contribute to) the department’s operating and capital budget. Implements for own areas of responsibility o May represent department or functional area through participation on corporate task forces, work groups and committees o May supervise and evaluate clinical radiology students Usually called Radiology Manager; Manager, Medical Imaging

Recruitment – BAND D CATEGORY: Non-Clinical JOB NUMBER: 109

Band / Level Description and Reporting Structure: Managerial level position within Human Resources (not the top HR position in organization). Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of recruitment o Ensures effective human resource selection through recruitment in accordance with applicable collective agreements, organizational policies, human rights, ESA, AODA, and other legislative requirements o Responsible for the administration of the applicant tracking system; vendor/service agreements with search firms, and job posting services o Responsible for the referencing process o May also be responsible for new staff onboarding and orientation o Provides recruitment and workforce planning expertise and guidance to management employees, and possibly senior management, throughout the organization Usually called Manager, Recruitment; Manager, Talent Acquisition

Redevelopment – BAND D CATEGORY: Non- Clinical JOB NUMBER: 97

Band / Level Description and Reporting Structure: Managerial level position within Redevelopment (not the top Redevelopment position). Typically only one such position in the organization. Job Description Capsule: o Responsible for implementation of the redevelopment strategies, managing user group meetings, performing financial activities, preparing schedules and specifications, assisting in procurement of contractual agreements with clients, suppliers, contractors and subcontractors and reports for the Director or VP o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called, Manager, Redevelopment or Manager, Capital Projects


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Benchmark Job Description Rehab – BAND C CATEGORY: Clinical JOB NUMBER: 38

Band / Level Description and Reporting Structure: Top Rehab position- not an MD. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of all rehabilitative services o Directs all functions, processes and activities of the hospital’s rehab department including Speech Language Pathology, Audiology, Physiotherapy, Occupational Therapy, Chiropody o Function may be carried out in collaboration with internal or external medical discipline leaders Usually called Director of Rehab Medicine; Nursing Director; Rehab Director

Rehab – BAND D CATEGORY: Clinical JOB NUMBER: 70

Band / Level Description and Reporting Structure: Managerial level position within the hospital’s Rehabilitative Services department (may be the top Rehabilitative Services position in organization). Typically only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of at least two rehab areas such as physiotherapy, recreation therapy, occupational therapy, chiropody, speech language pathology, audiology, kinesiology o May supervise and evaluate students Usually called Manager, Rehab

Respiratory Therapy – BAND D CATEGORY: Clinical JOB NUMBER: 74

Band / Level Description and Reporting Structure: Managerial level position in the hospital’s Respiratory Therapy department or service (may be the top RT position in organization). Typically only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of the hospital’s Respiratory Therapy department or service o May also be responsible for such areas as Pulmonary Function Lab o May supervise and evaluate Respiratory Therapy students Usually called Manager, Respiratory Therapy; Chief Respiratory Therapist; Chief RRCP

Scheduling and Workforce Planning – BAND D CATEGORY: Non-Clinical JOB NUMBER: 104

Band / Level Description and Reporting Structure: Managerial level position in Scheduling and Workforce Planning. Only one such position in the organization. Job Description Capsule: o Responsible for providing scheduling and workforce planning expertise and guidance to hospital management o May represent department or functional area through participation on corporate task forces, work groups and committees Usually called Manager, Scheduling and Workforce Planning


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Benchmark Job Description Security – BAND D CATEGORY: Non- Clinical JOB NUMBER: 92

Band / Level Description and Reporting Structure: Managerial level position within Security. Typically only one such position in the organization. For the supervisor or assistant manager role, please refer to job #120. Job Description Capsule: o Responsible security services across the organization, and for planning, organizing, directing and implementing the delivery of security services. o May be responsible for emergency planning and preparedness, fire safety, and ensuring the organization meets certain safety standards (e.g. fire protection) o May be responsible for overseeing contractual services and parking administration o May represent department or functional area through participation on corporate task forces, work groups and committees

Security – BAND E CATEGORY: Non-Clinical JOB NUMBER: 120

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. For the managerial role, please refer to job #92. Job Description Capsule: o Responsible for ensuring the safety of patients, staff, visitors, building facilities and property. This is accomplished by providing guidance to security guards, liaising with management and staff o Engages in preventative security o Coordinates emergency/codes response. Public Relations, investigation and report writing o Acts as liaison with Police, Fire officials and government regulatory bodies Usually called Security Supervisor

Security and Safety – BAND C CATEGORY: Non-Clinical JOB NUMBER: 125 NEW IN 2020

Band / Level Description and Reporting Structure: Director level position within Security and Safety. Typically only one such position in the organization. Job Description Capsule: o Responsible for directing, implementing and monitoring all aspects of the organization’s security, fire safety, and emergency preparedness plans in order to deliver programs and strategies that improve the safety and security of hospital staff, patients, and visitors. o Responsible for working with both corporate and clinical services to improve processes and safety/security responses in order to ensure that the organization is able to protect human and capital assets. This includes ensuring that changes are in compliance with all prevailing legislative and regulatory requirements. Usually called Director, Security & Safety

Switchboard – BAND E CATEGORY: Non-Clinical JOB NUMBER: 119

Band / Level Description and Reporting Structure: Supervisor or Assistant Manager role within the organization. Job Description Capsule: o Responsible for coordinating the operation of the hospital's switchboard system o Supervises and directs the switchboard staff, provides orientation and on-going training to staff


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Benchmark Job Description o Monitors communications equipment performance and coordinates communications equipment repairs o Conducts quality assurance/control o Liaises with hospital's departments and maintains necessary records, statistics. Usually called Switchboard Supervisor

Telecommunications – BAND D CATEGORY: Non-Clinical JOB NUMBER: 53

Band / Level Description and Reporting Structure: Managerial level position in Telecommunications. (May be the top Telecommunications position in organization.) Not considered a director of the organization or a first-level supervisor. Some activities may be delegated to a supervisory or lead hand position. May report to position in Band “C” or “B”. Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities of telecommunications Usually called Manager, Communications; Manager, Telecommunications; Manager, Switchboard

Volunteers – BAND C CATEGORY: Non-Clinical JOB NUMBER: 29

Band / Level Description and Reporting Structure: Top Volunteers Position. Only one such position in the organization. Job Description Capsule: o Accountable for results and activities of the organization’s volunteer services o Directs all functions, processes and activities related to youth and adult volunteer activities including internal fundraisers (book sales, raffles etc.), information desk, gift shop, book cart etc. o May also be responsible for co-op student program, translation services, third-party staff discounts, liaise with hospital Auxiliary Usually called Director, Volunteer Services

Volunteers – BAND D CATEGORY: Non-Clinical JOB NUMBER: 60

Band / Level Description and Reporting Structure: Managerial level position in Volunteer Services (may be the top Volunteer Services position in organization). Only one such position in the organization. Job Description Capsule: o Responsible for management of day-to-day operations and activities including internal fundraisers (book sales, raffles etc.), information desk support, gift shop, book cart etc. o Ensures adequate and effective youth and adult volunteer services for organization through recruitment, selection, documentation, training, and management of absenteeism & performance o May also be responsible for co-op student program, applicant background checks, translation services, third-party staff discounts, liaison with hospital Auxiliary Usually called Manager, Volunteer Services


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FREQUENTLY ASKED QUESTIONS

Q - How can my colleague receive access to the online dashboard(s)?

A - Access is user specific and approved by a designated individual at your organization, a local registration authority (LRA). Click here to access the request form.

Q - Who can I contact if I have questions about the tool?

A - Contact a member of the Data and Analytics team at [email protected]

Q - Where does the data come from that populates the four compensation dashboards?

A - Data is from the annual, voluntary OHA Salary Surveys, including the: Administrative Physician, Management, Non-Management, and Research Compensation Surveys.

Q - Can I download and print information from the dashboard?

A - Yes. The download options available include: Image, PDF, and PowerPoint. You can print from any of these formats. Users must ensure this information is kept confidential and used for internal purposes only.

Q - Why don’t I see a purple dot representing my organization for a benchmark job?

A - A purple dot represents your organization’s result. A missing purple dot indicates your organization did not report a match for the benchmark job being looked at. Hover over dots to see an organization’s name.

Q - Where can I find a printable version of the job capsules?

A - Job capsule descriptions are included in the Appendices sections of respective PDF Dashboard User Guides. Links to Guides can be found here on the ‘Resources’ page under Dashboard User Guides.

Q - Are there guidance materials and training opportunities available?

A - Yes. Click here to access the ‘Resources’ page which includes guidance and training materials. The ‘Supports’ feature will let you know when new resources are added.

Q - Is a dashboard available for results from each of the Salary Surveys?

A - Yes. A dashboard is available for each of the four salary surveys. They can be accessed on the main menu page or with the click of a button within one of the dashboards.

https://www.oha.com/data-and-analytics/request-access


https://www.oha.com/data-and-analytics/human-resources/salary-surveys/resources

https://www.oha.com/data-and-analytics/human-resources/salary-surveys/resources


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FREQUENTLY ASKED QUESTIONS

Q - Can I access the raw data in Excel?

A - Yes, an Excel version of the survey results is available. Click here to access the Excel and participant code files.

Q - Why is a report not available based on the parameters/filters selected?

A - A report will only run if there are three or more benchmark jobs represented. The full results are available in the Excel file. Click here to access the full survey results.

Q - How can we increase the participation rate?

A - Participation in the HR and Salary Surveys is voluntary. The OHA will continue to request participation from all organizations.

Q - How can I provide suggestions to enhance the dashboard moving forward?

A - We appreciate receiving feedback about the site. Please send comments and suggestions to [email protected]

https://www.oha.com/data-and-analytics/human-resources/salary-surveys-detailed-results

https://www.oha.com/data-and-analytics/human-resources/salary-surveys-detailed-results


Documents

2020 Management Compensation Dashboard Guide