Prepare for Success

STUDY PERIOD 2

Orientation ProgramTownsville Campus20

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Make Life Matter jcu.edu.au

James Cook University is committed to fostering a community that features, at its core, respect, inclusion and safety for all.

JCU is proud to be part of the Respect.Now.Always. campaign - a national initiative led by Universities Australia to prevent and address sexual harassment and sexual assault. Further information about JCU’s commitment to the elimination of sexual harassment and sexual assault, and services and support for students can be found at jcu.edu.au/sew

As you’ll discover, JCU is an exciting place to be – whether you are studying on campus, by distance or on-line.

With an international reputation among the world’s top tertiary institutions – JCU is ranked in the top 2% of universities in the world – you can be confident about choosing JCU as your university.

During your time with us you will discover and explore new ideas, subjects, people and possibilities. You will learn how to build on the core expertise you acquire to adapt to the demands of a changing world while meeting students from across Australia and abroad and interacting with JCU’s world renowned researchers dedicated to creating a brighter future for life in the tropics, locally and world-wide through graduates and discoveries that make a difference.

With main campuses in the tropical cities of Cairns, Townsville and Singapore, and many exchange partners around the world, there are opportunities for you to choose to do part of your studies on campuses other than your home campus.

In fact, the JCU Global Mobility program offers international exchange opportunities for JCU students, with over 50 partner universities in Europe, Asia, the Pacific, North, Central and South America to choose from.

In 2018, over 900 JCU students undertook more than 1000 international study abroad experiences as part of their JCU degree. More than 300 of these students received grants from $2500-$7500 to study in the Asia-Pacific region through the Australian Government’s New Colombo Plan.

Our Work Integrated Learning program has extended the opportunities for you to experience what it will be like in the workplace of your chosen career. Work placements are no longer confined to the traditional areas of medical science and teaching.

And it all begins with Orientation. The Orientation program is designed to help you learn about JCU and all that it has to offer so that you can reap the full benefits of your university experience from the very first day. Our staff are here to assist you to reach your personal academic goals during your time at JCU, and your professional goals once you graduate.

Enjoy your time at JCU and make the most of the opportunities that a fine university education can provide. I wish you every success in your studies in 2019.

Professor Sandra Harding AOVice Chancellor and President

We acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waters where we operate our business. We honour the unique cultural and spiritual relationship to the land, waters and seas of First Australian peoples and their continuing and rich contribution to JCU and Australian society. We also pay respect to ancestors and Elders past, present and future.

Welcome

The JCU Orientation Program runs over a five-week period with activities commencing the week before Orientation Week (O Week) and finishing in Week 4. This ‘longer and thinner’ approach means you receive the right information at the right time during your transition into university to avoid being overwhelmed at the start.

Orientation will give you the information, contacts and campus knowledge you need to successfully start your studies. It is also a great opportunity to meet with fellow students through a number of social activities.

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Before O Week

Student ID cardsA student identification (ID) card is a must for all students. You will need one to access buildings on campus, borrow from the Library, printing services, and for exams. To order your ID card simply go to the Student ID Card webpage and follow the instructions to upload your photo. The Student Centre will contact you once it is ready to collect. For full instructions, go to jcu.edu.au/student-id-card

Your email accountYour JCU email account is your primary source of communication. You must check it at least twice a week (as per your Student Contract) to ensure you receive official communications regarding your classes, enrolment, fees or academic progression. You should already have your JCU email address. If not, log into eStudent - jcu.edu.au/eStudent and click on the My Details tab. Go to Contact Details and scroll down to My Email Addresses

Enrolment helpYour enrolment information can be viewed under the My Study Plan tab on eStudent. Visit the New Students website jcu.edu.au/new-students to access the JCU App under the ‘Activate’ button to finalise your JCU enrolment. You can also call 07 4781 5255 (select option ‘3’) or freecall 1800 246 446 (within Australia), email enrolmenthelp@jcu.edu.au or drop into the Student Centre on campus if you need extra assistance.

Register for classesLog into eStudent to create your personalised timetable under My Timetable – some subjects automatically allocate classes, while others give you some choice. Once you have registered for classes you can find your timetable in the JCU App.

ScholarshipsYou may be surprised at the range of financial support that is available to JCU students. We have a wide range of scholarship options for students starting their first degree at JCU - jcu.edu.au/scholarships

This online orientation website is designed to be user-friendly for new students and contains helpful modules about commencing university study and tips on how to succeed. Kickstart your studies with vital information about Student Essentials, Academic Essentials, Orientation, Student Support and Uni Life. jcu.edu.au/getready4uni

Live on CampusThere are heaps of accommodation options available to you and our team can help you search for a place that suits your needs. Drop in anytime during O Week to the Accommodation office located in Education Central, Building 134.111A. Visit jcu.edu.au/accommodation

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O Week

Climate: Townsville is located in the tropics of North Queensland and has an average maximum temperature of 31 degrees Celsius in Summer and 25 degrees Celsius in Winter. TIP: Dress according to the weather in light clothing, use sun protection and always stay hydrated.

Transport and Parking: Sunbus provides a regular bus service to and from the campus, city and suburbs. The university promotes sustainable transport to reduce carbon emissions. Free, casual paid and permit parking is available on campus. For information on parking, go to the JCU website and search ‘Parking’.

Orientation Week (O Week) celebrates the beginning of your uni life and is packed with essential information and fun activities. O Week runs from 22 - 26 July 2019 – the week before teaching starts in Study Period 2.

“I was excited to begin studying at JCU and attended O Week. These activities helped me understand the university and what my course entailed, and introduced me to other new students who have become friends.”

Annaliese GigerBachelor of Medicine, Bachelor of Surgery

TIME LOCATION ACTIVITY

8.00am - 4.00pm Sir George Kneipp Auditorium, Building 26

International OrientationThis is a mandatory session for all international students studying at JCU, and will contain information you need to know about your visa, enrolment, studies, staying safe and your new life in Australia. Please bring photo ID – morning tea, lunch and JCUSA social event included.

9.00am - 3.30pm Building 301 Indigenous Australian Students’ InductionLet us help you plan for success. This induction delivers academic skills, social and cultural activities, enrolment and transition support, as well as an introduction to JCU services and systems.

Information Session

Monday 22 July

Making new friends and connections are important and can really help you adjust to uni life and succeed in your studies. O Week has an exciting program of social activities where you can relax and meet new people.

Look for this symbol

O W E E K S O C I A L

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Tuesday 23 July

COURSE TIME LOCATION

Arts 9.00am – 2.00pm Building 26

Business 9.00am – 2.30pm Building 26

Business & Environmental Science 9.00am – 2.00pm Building 26

Diploma of Higher Education 9.00am – 5.00pm Building 26

Eduction 9.00am – 3.00pm Building 26

Engineering 9.00am - 2.00pm Building 26

Environmental Practice 9.00am – 2.00pm Building 26

Geology 9.00am – 2.00pm Building 26

Information Technology 9.00am – 2.00pm Building 26

Law 9.00am – 2.30pm Building 26

Marine Science 9.00am - 2.00pm Building 26

Nursing Science 9.00am - 3.00pm Building 26

Planning 9.00am – 2.00pm Building 26

Psychological Science 9.00am - 2.00pm Building 26

Psychology 9.00am - 2.00pm Building 26

Science 9.00am – 2.00pm Building 26

Social Work 9.00am – 2.00pm Building 26

Technology and Innovation 9.00am – 2.00pm Building 26

Course Welcomes Don’t miss the opportunity to meet your lecturers and learn about your course. You will also take a tour of the campus and meet fellow students.

Bring: Hat, comfortable enclosed shoes, water bottle.

Welcome 2 Uni lunchIncluded in your Course Welcome is the Welcome 2 Uni lunch where you will get to relax and mingle with fellow students. There will be free food, entertainment and loads of prizes to be won.

Student Mentor ProgramStudent Mentors are trained, experienced students who study in the same or similar course to you, and can answer any questions you may have about your studies or settling into university life. The Mentors will help you find your way around today, so you feel at home at JCU from your very first day.

Attending JCU O Week and having a Student Mentor increases your success rates by up to 26%! (2018 JCU Retention Data)

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Wednesday 24 July

JCU 101University is an exciting chapter in your life, but it can also be a challenging one. Set yourself up for success by attending these sessions that walk you through everything you need to know about studying at JCU.

Win an IPAD!

For your chance to win an IPAD, attend the JCU 101 sessions on Wednesday and Keys to Academic Success sessions on Thursday and collect the four unique codewords. Complete the entry form and drop into the competition barrel. It’s that easy!

Win a $100 Voucher!

We want feedback on your O Week experience! From Friday 26 July – complete the short online survey about your O Week experience and you will go into the draw to win a $100 voucher.jcu.edu.au/getready4uni

TIME LOCATION ACTIVITY

5.30am – 9.00pm JCUSA Fitness Building 99

Gym Open DayCheck out the range of equipment and services at the JCUSA gym with unbeatable deals. Try out the gym, pool, squash, tennis, and beach volleyball courts for free!

9.00am – 10.15am Education Central, Building 134.010

JCU 101 (Part One) Get all the essentials you require before classes start. Be introduced to online portals, including LearnJCU, your online teaching and learning space for your subjects. Hear about important dates, timetables, parking, ID cards, your financial obligations and more. You will also learn how to use JCU computers/printers/email/WiFi and how to access free software.

10.30am – 12.00pm Education Central, Building 134.010

JCU 101 (Part Two)There’s a host of free support services available to JCU students. Our Student Equity and Wellbeing team will take you through strategies to balance study and life, manage stress, and maintain your wellbeing. They will give you tips to survive on a student budget and highlight student discounts to save you money. You’ll also be introduced to our Careers and Employability experts and find out how to kick-start your career from Day One.

12.00pm – 2.00pm Education Central Amphitheatre, Building 134

JCUSA Lunch on the RunJoin us for free lunch and stay for the fast-paced picture scavenger hunt around the campus.

1.00pm – 4.00pm Eddie Koiki Mabo Library, Building 18.002C

Study Well in Australia (for students with English as an additional language)Study in an Australian university may be very different to how you study in your own country. This workshop will help you to better understand the University’s expectations of you, ways to develop your English and more. To register, go to tinyurl.com/scoursereg

2.30pm - 4.00pm Joe Baker Field Sport and Rec Come and TryGet your game on and come and see what JCUSA Sport has to offer.

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Thursday 25 July

TIME LOCATION ACTIVITY

9.00am – 10.30am Education Central, Building 134.010

Keys to Academic Success (Part One)Success doesn’t just happen – it’s planned for! Unlock your potential and let The Learning Centre team take you through study planners, time management, note-taking, planning your assignments and more. These skills will help with tackling your first study period.

11.00am – 12.30pm Education Central, Building 134.010

Keys to Academic Success (Part Two)Your assignment is only as good as your research. Come and work with Library staff to build some serious research muscle. You will also undertake a Referencing Bootcamp where you will learn the basics of referencing and how to avoid plagiarism.

12.30pm – 1.00pm Education Central Amphitheatre, Building 134

JCUSA Learners who LunchRefuel after Keys to Academic Success with free lunch.

1.00pm – 2.00pm Eddie Koiki Mabo Library, Building 18.002C

Special Interest Group: Mature Age StudentsJoin our group of mature age students to discuss the issues they have faced in their return to study, such as balancing study/family/work, and share some of their strategies for success.

1.00pm – 3.30pm Meet JCUSA OfficeBuilding 133

JCUSA Touring TownsvilleDiscover the sights Townsville has to offer. Book your free spot at the JCUSA Office.

6.00pm onwards Central Lecture Theatre, Building 5

JCUSA Hot Dog and Movie NightChill out with new friends while watching Spider-Man: Into the Spider-Verse at our popular movie night. Alcohol-free, open age event.

Keys to Academic SuccessActive learning is key for success at university and this series of interactive sessions are designed to guide you through strategies and skills for academic success in your first year of study.

Friday 26 & Saturday 27 JulyDATE/TIME LOCATION ACTIVITY

Fri 26 July9.30am - 2.30pm

Meet JCUSA OfficeBuilding 133

Billabong SanctuaryCuddle a koala and pat a kangaroo at North Queensland’s premier native wildlife park. Tickets available from the JCUSA office - $30pp. Lunch included.

Sat 27 July9.30am - 3.00pm

Meet JCUSA OfficeBuilding 133

The Strand Join us for a relaxing day at The Strand. Play beach volley ball, swim or chill out underneath a palm tree. Snacks included. Book your free spot at the JCUSA office.

Did you miss Keys to Academic Success?Don’t worry, these sessions are offered online in the following formats:Part One – a pre-recorded version of the session is available throughout O Week. To view, visit jcu.edu.au/getready4uni and click on ‘Academic Essentials’. Part Two – A live webinar will be held on Thursday 25 July from 6.00pm to 7.00pm. To register go to: tinyurl.com/keyswebinar

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Weeks 1 - 4 Short Courses and Workshops

TIME LOCATION ACTIVITY

SATURDAY 27 JULY

9.00am – 2.00pm Eddie Koiki Mabo Library, Building 18.002B/C

Maths Refresher – Day 1 of 2This course is designed for students who have not completed senior maths or who are returning to maths as adults. This course is particularly helpful for students intending to study courses where mathematics and statistics are required.

SUNDAY 28 JULY

9.00am – 2.00pm Eddie Koiki Mabo Library, Building 18.002B/C

Maths Refresher – Day 2 of 2Please see above for details.

The Learning Centre and Library offer a range of free short courses and workshops after O Week. To register, go to tinyurl.com/scoursereg Email learning@jcu.edu.au if you require assistance.

MONDAY 29 JULY

11.00am – 12.00pm (Repeat 6pm-7pm)

Eddie Koiki Mabo Library, Building 18.002C

Getting the Most from Your Readings This workshop will focus on helping you to read more efficiently and develop strategies to interact creatively and critically with the information you have read. Bring along one of your subject readings.

SATURDAY 3 AUGUST

9.00am – 11.00am Eddie Koiki Mabo Library, Building 18.002B/C

Basic Statistics - Part One Descriptive StatisticsRevise basic statistics concepts to support your learning throughout your degree. In this session you will learn the basics of descriptive statistics and the research process including types of data, sampling, and data analysis and interpretation.

11.30am – 1.30pm Eddie Koiki Mabo Library, Building 18.002B/C

Basic Statistics - Part Two Foundations of Inferential Statistics In part two, you will learn the basic concepts of inferential statistics including formulating hypotheses and approaching statistical testing.

THURSDAY 15 AUGUST

2.00pm - 3.00pm Eddie Koiki Mabo Library, Building 18.002A

Top 10 Assignment Tips Learn how to analyse your assignment question, locate and select information resources and reference. No registration required.

SATURDAY 17 AUGUST

9.00am – 1.00pm Education Central, Building 134.010

Academic Writing This informative and hands-on course is designed to address the skills needed to research and write various academic texts such as essays, reports and annotated bibliographies. Bring along your subject outline and get a head start on your assignments with help from our facilitators.

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Attend Orientation Week information sessions and social activities and get to know your lecturers, your classmates and your campus.

Check your fees and charges in eStudent under ‘My Finances’ and make a note of payment due dates and how you can make or defer payments. For more information visit jcu.edu.au/fees and watch the ‘Costs of going to University’ presentation under ‘More help?’

Log on to LearnJCU to find out information from your lecturers about your subjects, including text book lists, assessment topics, deadlines and grading information – jcu.edu.au/learn

Get organised early and create weekly and assessment study plans - download planners from the Learning Centre under ‘Getting Started’.

Get connected to the JCU wireless network (eduroam). Head to the first floor of the Library where our friendly Library Rovers will help connect your portable devices to the JCU wireless network. Look out for the red shirts!

Become part of our virtual communities through Facebook, Twitter, Instagram, LinkedIn and more.

Register for AccessAbility services if you have a disability, health condition or injury that might impact your studies - jcu.edu.au/accessability

Familiarise yourself with free student services at JCU – AccessAbility, Accommodation, Careers and Employability, Counselling, Indigenous Education and Research Centre, International Student Services, JCU Student Association, Learning Advisors, Library, Student Centre, Student Mentors and Student Wellbeing.

Investigate the various options for transportation to and from JCU, including parking and tertiary transport concessions.

Ask for help - if you have any queries access ‘Ask Us’ on the JCU website to find out answers to commonly asked questions, contact Infohelp for IT assistance, or contact the Student Centre for general enquiries – jcu.custhelp.com

While being a new student can be exciting, there are also many challenges along the way. Use our essential checklists to ensure you have a smooth transition to university life. To view the checklist online - go to jcu.edu.au/new-students/your-essential-checklists

New Student Checklists

O Week

Townsville City CampusLocated in the heart of the CBD, our city campus boasts a range of innovative, flexible study, learning and teaching, meeting and informal gathering spaces. The campus features extremely high speed internet and students can bring their own devices or use the computers and printers available in the Student Spaces on the Ground Floor and Level 1. Students can access the facility 7 days a week from 7.30am to 12 midnight. For more information, search ‘Townsville City Campus’ on the JCU website.

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Week 1

Week 2

Bookmark the JCU Students page. This is your one-stop for all your portal log-ins, events, workshops, self-access resources, student support services and much more - jcu.edu.au/students

Supersize your study success with Peer Assisted Study Sessions (PASS) - they start this week

Explore the Library. Take the JCU Info Skills Road Trip online to help you research and reference your first assignment

Email your Student Mentor with any questions or concerns you may have. Visit the Student Mentor Program website if you don’t have a mentor and would like to connect with a peer leader

Jump onto GetReady4Uni if you missed orientation - jcu.edu.au/getready4uni

Attend social events this week including Welcome Back Burgers, Live@Lunch, Open Mic Project and Toga. Keep up to date with all social activities on Facebook @jcustudentlife

Attend Market Day and check out the huge range of stalls, clubs and societies and get your hands on all the freebies on offer

Check your personalised subject timetable in eStudent. If you are still wait listed for any classes, please email enquiries@jcu.edu.au

Download JCU Calendars to see important dates for 2019

Read your Subject Outlines in LearnJCU - they contain vital info about how to succeed in your subject, staff contacts, consultation hours, academic expectations and assessment information

Check your fees are listed in Deferrable Transactions in eStudent if deferring payments to a HELP loan

Visit The Learning Centre to discover online resources, free short courses and workshops to help develop your writing and referencing skills, learning techniques, time management and more

Load credit onto your CopyPrint account for printing and photocopying

If you are experiencing challenges during your transition into uni, seek advice from the College Student Support Officer or First Year Experience Coordinator in your course

The First Four Weeks

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Reminder that the Census Date is coming up next week. If you are unsure whether you’ll continue with your studies, or want to drop a subject/s, you will need to withdraw by the Census Date to avoid incurring any fees

It is normal to start feeling the pressure around your first round of assessments, so don’t forget the range of free support services available to help you. Make an appointment and have a chat with our staff to get some useful tips and strategies - jcu.edu.au/students/support

JCU Student Association provides free Student Advocacy and Welfare services and can help with academic support issues including exams and assessment, appeals, interpreting University policies and procedures, and academic misconduct

Ask for help – if you have any queries access ‘AskUs’ on the JCU website to find out answers to commonly asked questions 24/7. Contact the InfoHelp for technology assistance, or contact the Student Centre for general enquiries

Week 4

Student Success Week – don’t miss out on a host of free events, workshops and activities to support transition into university life

Check due dates for your first assignments. Don’t forget to visit The Learning Centre for online writing guides and the Library LibGuides and Referencing Guides for help to improve your skills and get the results you want

Reminder that the Payment Due Date for fees is next Monday. If you are not deferring payment of your fees through a HELP loan, log onto eStudent before Monday to pay your fees

Visit our Careers and Employability webpage to learn how you can kickstart your Career Action Plan from first year

Week 3

A week of free activities and events to support your academic success and wellbeing whilst at university.

Week 3 I 12 - 16 August I Library Lawns

STUDENT SUCCESS WEEKS E T Y O U R S E L F U P F O R S U C C E S S

The First Four Weeks

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Stay and Succeed

Commencing university is an exciting time and students commonly feel happy and enthusiastic about their decision to study a chosen field. Your first study period at university will be a stimulating experience, but it is also an especially busy time as you learn about the university environment, academic expectations, learning technologies, where to go for help, as well as your course content. These new and exciting challenges can cause students to feel anxious and unsure at various times, particularly around assessment periods.

As shown in the graphic below, students can feel like they are on an emotional roller coaster in their first study period at university, which is 100% normal. The good news is that if you come along to O Week you will learn lots of tips and strategies to help you smoothly navigate your transition into university and that there are a lot of free support services available to help you succeed. Remember to always ask questions and seek help early if you need it – that is the true key to success at university.

Higher Education research shows that 98% of successful students take these seven steps:1. Invest time on task2. Balance commitments3. Attend lectures and tutorials4. Engage with academic technology5. Develop a social network at university6. Develop a sense of academic self-

confidence7. Have a clear vocational goal or purpose for

studying

Safety on campusThe University’s campuses are public spaces.

Security staff are on campus 24/7 and can assist students with any concerns. For example, Security can escort students to

their cars after hours. (Phone 1800 675 559)

Emotional highs and lows for a new student in their first teaching period - an example

TropEco TropEco is all of us creating a culture of sustainability at JCU. We encourage all students to get involved in the many fantastic sustainability activities and

programs. jcu.edu.au/tropeco

The Co-op Located in Building 29, the Co-op is your go-to place for textbooks, stationery, JCU

apparel and other study essentials. Join the Co-op for member discounts.

coop.com.au

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Top Twenty Tips for Success

Practice PeriodGive yourself one full study

period to settle into university – you have to invest a lot of time

initially learning about academic expectations, researching, writing and technologies, as well as your course content. Be kind and cut yourself some slack if you have a

few hiccups.

Create ConnectionsBe brave and introduce yourself

to people around you. Find some like-minded peers and form

informal study groups – help each other to succeed and feel a sense of belonging at university. Also,

schedule regular time with friends and family to stay connected.

Academic Health CheckGive yourself a weekly check-up

each Friday and reflect on how you are coping with different elements

of your study and life. Seek out friendly JCU academic and

professional staff if you need some helpful fine tuning in any area.

Procrastinations and Distractions

Have a quiet, designated study space at home to help you study undisturbed. To overcome road blocks in motivation, try setting your phone timer to 10 minutes and start a task – quite often you

will keep going after the timer sounds.

Timely TipsTreat university like a job and

commit to your ‘weekly roster’ of study like you would paid

employment – after all, it is an investment in your future. Set your

phone timer and dive into your study session, and then relax and reward yourself when time is up.

Drop Down – Not Out Review your study load before

Census Date and decide whether you need to drop a subject (or two) in order to be successful

and remain at university. Always seek advice about which subject/s

to drop and impact on financial assistance payments.

Plan for SuccessCreate a weekly and a semester

planner and stick to them – templates are on The Learning

Centre website. Allow extra time for each activity in your first study period as things often take longer than you expect first time around.

MindfulnessRegularly take the time to stop

and be in the present moment and take a few deep breaths. Challenge

negative, critical thoughts that may creep in and replace them with positive, encouraging ones. Treat yourself the way you would

treat a friend.

Helpful Habits Aim to stick to a healthy routine

with regular sleep patterns, exercise and eating. Study

regularly and start assessments early – they often take longer than

you think!

Stay Ahead Read all the set materials and

complete any tutorial/workshop activities before classes start each week to help give context for the

information you are learning.

Study, Stop and Revive Plan university in “shifts”. Let your brain and body have a complete break between shifts to recharge.

Attend to AchieveStudents who attend ALL classes

maximise their learning and success (we have the stats!), which includes orientation sessions – this vital info doesn’t get repeated in

Week 1.

Super-Sized Study SessionsForm study groups and find

out about PASS (Peer Assisted Study Sessions) – they will help you study more effectively and efficiently, and are enjoyable.

The Learning Centre Visit jcu.edu.au/learning-centre for resources to help you develop your academic writing, learning, language and mathematic skills. They also have free workshops and short courses and a drop-in Learning Advice Desk for help.

Mentor Magic You will get a Student Mentor in O Week. They are here to help and have been in your shoes.

They are happy to catch up for coffee and a chat and point you in the right direction.

Independent LearnerJCU is an adult learning

environment and students are expected to become self-directed learners and access online learning

resources, such as The Learning Centre, Library, LearnJCU and

Lynda.com.

Study Strategically Summarise your notes and

readings each week into a one-page typed sheet – it will help consolidate your learning and

these will become your exam prep notes (win-win)!

Regular Rewards Celebrate your achievements (big

and small) and reward yourself regularly for your hard work and

efforts. Remind yourself regularly of your strengths and long-term

goals.

Subject Guidelines Read all your subject outlines multiple times throughout the

study period – they contain vital information about how to succeed

in your subject and academic expectations.

Life LessonsStep out of your comfort zone.

Gaining a higher education means being open to new experiences,

perspectives, concepts and people – embrace your brave new world

at JCU.

ContactsAccommodationThe JCU Accommodation Service is a resource available to all JCU students seeking assistance with housing requirements. Whether it be on or off campus, for short or long term, the Accommodation Services team can point you in the right direction. Education Central, Building 134.111A

07 4781 4148

accommodation@jcu.edu.au

jcu.edu.au/accommodation

Careers and EmployabilityOur friendly service staff can help you with career advice and action plans, job search strategies, resume checking and LinkedIn profile development. Students can also find casual employment, volunteer opportunities or graduate positions on CareerHub.

Level 1, Eddie Koiki Mabo Library, Building 18

07 4781 4711

careers@jcu.edu.au

jcu.edu.au/careers

Mon - Fri - 9.00am - 4.00pm

First Year Experience CoordinatorsEvery course at JCU has a designated First Year Experience Coordinator who is an academic staff member that teaches commencing students and understand the challenges that new students often face when transitioning into university. They can help provide advice about your course, support service referrals, and strategies for success in your studies.

jcu.edu.au/fye-coordinators

Indigenous Education and Research CentreThe Centre’s staff are here to support you through your whole journey while at University by providing assistance with your studies, develop strategies for time management and planning, access to free coaching to help with assignments, or exam preparation.

Building 301

07 4781 4676

IERC@jcu.edu.au

jcu.edu.au/ierc

International Student SupportAssistance with arrival and transition support, international orientation, visa and Confirmation of Enrolment enquiries, Overseas Student Health Cover, social activities and welfare support.

Student Centre, Building 134

07 4781 4662

international@jcu.edu.au

jcu.edu.au/international

IT Help DeskIT Help Desk provides students with the first point of contact for all ICT Services offered at JCU, including IT enquiries, account access issues and fault reporting. Certain software is available free for students, Including Microsoft Office.

07 4781 5500 (option 1)

ithelpdesk@jcu.edu.au

jcu.edu.au/helpdesk

JCU Student AssociationElected students that represent the interests of students at JCU. JCUSA also runs sporting programs, fitness centres, clubs and societies and social events. Student Advocacy and Welfare Officers offer independent, non-judgemental advice and representation.

Student Services Mall, Building 133

07 4781 4400

studentassociation@jcu.edu.au

jcusa.edu.au

Mon - Fri - 9.00am - 4.00pm

LibraryJCU Library services include the InfoHelp desk where you can get assistance with assignment research and referencing. The Library provides access to print & online resources, as well as learning and study spaces. Get in touch using our Chat Service or visit us at:

Eddie Koiki Mabo Library, Building 18

07 4781 5500 (option 2)

InfoHelp@jcu.edu.au

jcu.edu.au/library

Mon - Fri - 7.30am - 12.00am

Sat - Sun - 10.00am - 10.00pm

Student CentreYour number one point of contact. Go to the Student Centre for general enquiries including enrolment, fees, scholarships, course and subject information and timetable issues.

Education Central, Building 134

07 4781 5255

Freecall (within Australia) 1800 246 446

enquiries@jcu.edu.au

jcu.edu.au/contacts

Mon, Tues, Thurs & Fri - 9.00am-5.00pm

Wed - 10.30am-5.00pm

Student Equity & WellbeingProvides free and confidential AccessAbility (for students with a disability, illness or health condition), Counselling, Equity and Wellbeing, and Chaplaincy services for students.

Level 1, Eddie Koiki Mabo Library, Building 18

07 4781 4711

studentwellbeing@jcu.edu.au

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