2019 S&T Cybersecurity and Innovation Showcase€¦ · No Endorsement Notification Any reference to any specific commercial products, processes, or services by trade name, trademark,

Solutions Now I Innovations for the Future

2019 S&T Cybersecurity and Innovation Showcase

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Real-Time Authentication to Counter Caller ID Spoofing

Jeremy Whittington | Illuma Labs Inc.March 19, 2019

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Funded Contract Information This material is based on research sponsored by the Department of Homeland Security, Science and Technology Directorate via contract number HSHQDC-17-C-00034.

No Endorsement NotificationAny reference to any specific commercial products, processes, or services by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the Department of Homeland Security or the United States Government.

Hyperlinked Web sites do not constitute endorsement by DHS of the Web site or the information, products, or services contained therein. DHS does not exercise any editorial control over materials on this website or the information on non-DHS Web sites.

Disclaimer Notification The views, opinions, findings, conclusions, or recommendations expressed in this presentation are those of the authors and do not necessarily reflect the official policy or position of the Department of Homeland Security (DHS) or the United States Government. The publication of these views by DHS does not confer any individual rights or cause of action against the United States. Users of information in the materials assume all liability from such use.


Team Profile Milind Borkar, Ph.D. – CEO / PI

10+ years R&D, Marketing, and Business Development Cross-functional teams, worldwide accounts, 50+ product launches 18 patents, 14 technical publications

Jeremy Whittington – CTO 20+ years architecting SaaS applications for Fortune 100 companies Designed and deployed multiple systems Founded two technology startup ventures

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Customer Need Problem: Caller ID can not be trusted Current Practice & Limitations: PINs, Passwords, Q&A, etc. introduce friction

& are easily compromised Solution: Illuma AccessTM – High accuracy frictionless authentication Target Application

Inbound caller authentication for call centers >60% inbound calls require authentication >25% of typical 5 minute interaction is authentication 85% customers unhappy with traditional authentication methods

Targets: Government (e.g. USCIS, IRS), finance, insurance, telco Adjacent Applications

Enterprise Identity and Access Management (IdAM) Personalization and permissions for virtual assistants (e.g. Alexa, Siri)

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Approach

AudioPrintTM

Core Authentication Service in Cloud

Voice + DeviceSignatures

Proprietary & Irreversible

Authentication within SecondsSpoken Content NEVER Sent to Cloud

Thin Client on Customer PlatformDecision Sent to

Customer Application

Real-Time Call Audio AnalysisReal-Time AudioPrintTM Generation

Authenticates AudioPrintsTM From Multiple Clients

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Approach (Continued) Thin Client Highly Optimized Scales across enterprise & portable applications

AudioPrintsTM

Proprietary & Irreversible Security of spoken content

Authentication Service Cloud Based Efficient deployment & maintenance

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Benefits Reduce Costs

30-90 seconds typical authentication time reduced to 2-10 seconds Authentication as a Service minimizes deployment and maintenance costs

Improve User Experience No PINs, passwords, or annoying Knowledge Based Authentication (KBA) Passive enrollment and authentication Automatically load custom permissions for intelligent virtual assistants

Enhance Security Continuous authentication throughout customer interaction >20x higher accuracy than KBA Sensitive spoken content never goes to the cloud

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Competition/Alternatives Common Practice: KBA, PINs, Passwords, One-Time Passcode (OTP)

Competing Technologies for Automated Real-Time Authentication in Call Centers Nuance FreeSpeech, NICE Real-Time Authentication (RTA), Pindrop Passport Some available only on-premise Expensive deployment & maintenance Cloud implementations require access to call audio Security risk

Illuma AccessTM Advantages Unique client-cloud architecture ensures security of spoken content Optimized client minimizes deployment & maintenance costs Multiple patents pending: USPTO 16/203,077, 62/638,086, 62/658,123

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Current Status Cloud Authentication Engine – Technology Readiness Level 6 Operational on Amazon Web Services (AWS)

Enterprise Call Center Client – Technology Readiness Level 6 Supports Interactive Voice Response (IVR) systems

Smartphone Client – Technology Readiness Level 6 Authenticate live phone calls on resource constrained platform

Pilot testing underway with Fortune 500 customer

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Next Steps Technical Complete development of call center client to authenticate

live agent conversations

Transition Increased engagement with pilot customers and investors Pilot and Venture Capital investment in 1H19

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Potential Transition Activities Pilots in Call Center environment Target 1H19 Key Verticals: Government, finance, insurance, telco Example Government Targets: USCIS & IRS Call Centers

Pilots in Virtual Assistant applications Target 2H19 Key Verticals: Finance, telco, online retail

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Contact Info

Jeremy WhittingtonIlluma [email protected]://www.linkedin.com/in/jeremywhittington/

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https://www.linkedin.com/in/jeremywhittington/



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Documents

2019 S&T Cybersecurity and Innovation Showcase€¦ · No Endorsement Notification Any reference to any specific commercial products, processes, or services by trade name, trademark,