2019 OPEN ENROLMENT PROGRAMS

...enabling superior performance

Performance Improvement Consulting Talent Development Training Strategic Re-engineering of the Workplace Learning Function

Imperium Consulting Limited is a leading learning solutions provider and Performance Improvement consulting firm focused on providing business transformation consulting and best-in-class learning solutions within and outside Nigeria.

We are very passionate about demonstrating the impact of learning on business performance and as such, learning is treated as a process and not as an event to ensure that learning ‘hits the desired mark’.We are renowned for accountability and dependability and our entire business model is underpinned by integrity, excellence, innovation, Service, collaboration and teamwork.

Our well researched learning solutions are targeted at building capabilities that enables superior business performance on a consistent basis and our leaning design and delivery are flexible to enable us tailor our offerings to the specific needs of our clients.

We are a team of thoroughbred professionals with diverse experiences spanning Human Resources, Sales, branch operations, retail and commercial banking. We draw heavily on the team’s rich and varied experiences in understanding and analyzing our clients performance gaps root causes and offer bespoke interventions that meets their specific needs .

As strategic business partners, our goal is to partner with organizations in building high performance teams through the proactive deployment of need based interventions targeted at improving employee motivation, engagement and business performance outcomes.

About Imperium Consulting

What We Do

Doris is CEO/ Lead Consultant at Imperium Consulting Ltd, a leading Training and Performance consulting firm focused on providing business transformation consulting and best-in-class learning solutions within and outside Nigeria.

She started her banking career in November, 1990 with Comet Merchant Bank Limited (later known as First Atlantic Bank Plc) and subsequently worked with Regent Bank Plc and Stanbic IBTC Bank Plc Post merger.

She is a thoroughbred professional banker and a seasoned Work place Learning Practitioner with over two decades of banking experience in diverse functional areas.

She has held strategic positions traversing Head, Human Resources and Administration, Head Treasury Operations, Head, Branch Operations , Head, Consumer Banking and Head Learning and Development.

By virtue of her work experience, she has the requisite competence for strategic Human Resources Management, strategic Management of the learning function, Change Management, design and delivery of learning, Performance Management, Business Partnering, Talent Development and strategic Branch Banking Operations management.

She has contributed significantly to organizational growth through operational excellence and efficiency, business development initiatives, strategic HR policies and practices and consistent alignment of learning to business strategy /and global best practices.

As a certified facilitator, she has facilitated several work place learning programs (formal and informal) to develop required competences for improved business performance .

She supported the successful implementation of high impact organizational projects - was the training lead for the finacle upgrade project in 2016 and over 4000 employees were trained in various capability areas. She was also highly instrumental to the deployment of SABA learning management system that enabled scalability of learning and cost efficiency in the organization.

She attended several value adding training programs/conferences both locally and internationally including certification to facilitate top ranking programs from highly reputable learning Solutions providers, Achieve Global Inc , (Now part of Miller Heiman group , USA) and Trideco PTY, South Africa

She is a professional member of Society for Human Resources Management (SHRM ) USA. An Associate member of the Nigerian Institute of Management (NIM) and a member of the Association for Talent Development (ATD) USA.

Doris holds a B.A degree in English from Edo State University, Ekpoma (now Ambrose Alli University) and an M.A degree in English literature from the university of Ibadan

CEO/Lead Consultant’s Profile

Program Target Audience Duration Date Fee

PERSONAL EFFECTIVENESS PROGRAMS

Overview

Building HighPerforming Teams

In today’s highly competitive business landscape, where superior business performance is a key imperative, there is a strong business case for effective team work.But teamwork doesn’t just happen as teams have to be created, developed, and continuously nurtured. This course is designed to provide participants with perspectives and skills that will help them build and consistently manage high performing teams in diverse contexts.

Supervisors, Team Leaders and newly appointed managers

2 days Feb 12 -13

Nov 27-28

N90,000

Self and Time Management

Time management is about change in behavior as we can only manage ourselves and what we do with the time that we have. Delegates will be strategically empowered to manage procrastination, time wasters, and exercise control over how they schedule their task using proven tools, techniques and time management concepts

Team members, team leaders, managers who are keen to improve their productivity through effective self and time management

2 days Feb 20-21 N90,000

Developing Interpersonal skills

Interpersonal skills are used daily in our personal and professional lives when we interact with people. Good interpersonal skills helps promote good working relationships and motivate teams for peak performance. It is highly sought after in today’s workplace where collaboration and team work is very critical to organizational success. A wide variety of skills like communication skills, Assertiveness, conflict resolution, Emotional Intelligence, problem solving, decision making skills, Negotiation and Influence will be covered.

Team members, managers and supervisors who are looking to improve their interpersonal comminications skills

2 days Apr 29-30 N90,000

Creative Problem Solving and Decision Making

Creative problem solving (CPS) is a way of solving problems or identifying opportunities when conventional thinking has failed. It encourages fresh perspectives that enables superior business performance on a consistent basisProblem Solving and Decision making requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option and then implement it and subsequently evaluate the effectiveness of implemented solutions. This practical and highly interactive program is designed to equip participants with a wide range of skills and strategies that will enable them find sustainable solutions to life and workplace challenges with ease using a systematic approach.

Team members, Line managers, supervisors

2 days Apr 9-10 N90,000

Effective Business Writing

Communication is the soul of any business - clear, effective and professional communication can greatly enhance the organization’s brand and reputation. The ability to write clearly and concisely is not an optional skill but a critical one.The Business writing workshop is designed to equip delegates with top principles and techniques that will enable them write more professionally and effectively.

Team members, Line managers, supervisors

2 days Apr 24-25

Nov 19-20

N90,000

High Impact Presentation Skills

Today, presentation skills are required in almost all facets of life and it is a non - negotiable skill that must be acquired and improved upon continuously to be successful in the business world.Having a structured framework and the right skills set will give the presenter self confidence to deliver effective and compelling presentations to varied audiences at all times. At the end of the program, delegates will be able to prepare and deliver highly impactful presentations using appropriate presentation startegies and tips.

Team members, Line managers, supervisors who are keen to sharpen their skills for impactful Presentation

2 days Mar 12-13

Oct 29-30

N90,000

Interviewing Skills for Hiring Managers

To achieve a flawless hiring process, hiring mangers must be equipped with requisite skills, techniques, perspectives and insights that will enable them hire right at all times.The interviewing skills program will provide participants with all they need to manage an end-to-end interviewing process more professionally and effectively.They will be taken through the full spectrum of processes and techniques that helps to attract the best candidates into the organization.At the end of the program, delegates will be able to enhance their organizational brand through creating positive memorable experiences for job seekers and speed up time-to-productivity for new hires by attracting and hiring the right candidates at all times.

Hiring managers/ HR and Resourcing staff

3 days Mar 5-7

Jul 2-4

N100,000

Developing Assertiveness and Self Confidence

Self-confidence and assertiveness are two skills that are crucial for success in personal life and career – it is quite frustrating and painful when we are unable to confidently express our self worth when communicating with others and this can bring about low self esteem and loss of confidence.Assertive behavior promotes a feeling of self worth as it increases self confidence and improves positive attitude towards oneself and others.Delegates will be equipped with a range of skills and tips that will enable them communicate more assertively without infringing on the rights of others.

Team members, supervisors and managers

2 days Jul 23-24 N90,000

Business Etiquette Courtesies are an indispensable part of civilized societies and in today's highly competitive business landscape, business and social etiquette skills are not optional, they are an essential requirement for success. Knowing how to behave during business and social interactions, helps develop solid and enduring relationships and enhances organizational brand and reputation.This program is designed specifically to equip delegates with the requisite knowledge and skills to interact more effectively in business and social environments.

“Good manners will open doors that best education cannot” – Clarence Thomas

Senior management, managers, supervisors and team leaders

2 days Sep 10-11 N90,000

Communicating with Impact

Communicating effectively is an essential skill in today’s world and Individuals, teams, and organizations are only as good as their ability to communicate effectively. Communication is a dynamic process and the effective management of interpersonal communication helps build relationships in work and life. The program will equip delegates with the requisite skills and tools that will enable them communicate with greater impact across varied audiences within and outside the organization

Team members, Team leaders, managers and supervisors

2 days Jun 12-13 N85,000

Mastering Negotiation

Negotiation is a give and take decision making process involving two or more persons with different preferences. Simply put, is a process of getting what you want from another person.In our daily lives everyone is a negotiator as we negotiate with various people every day - our spouses, children, parents , bosses, subordinates, friends, extended family members etc Delegates will gain useful insight into key negotiation concepts and will be able to approach negotiations with a clear set of strategies and tactics that will deliver the outcomes that they desire.

Procurement officers, sales representatives, legal officers, Functional team leads, contract handling staff

2 days Oct 9-10 N95,000

Conflict Resolution Conflict is an inevitable part of work and personal life as people are expected to disagree sometimes on issues. When conflict is not well managed, it can lead to irretrievable break down in communication and invariably impede organizational success.But when conflict is handled urgently and strategically, it paves way for better understanding and much healthier relationships which ultimately, translates into positive business results. Since relationship conflicts are inevitable, learning to deal with them in a healthy way is crucialAt the end of the program, delegates will be able to apply conflict management skills and tips to resolve team conflicts in a more productive manner

Team members, Supervisors and Team leaders

2 days Sep 4 N40,000

Administrative Assistant Skills

Administrative assistants play a very important role in an office environment – they provide administrative support that enables business to run hitch-free and efficiently.Administrative Assistant duties and responsibilities include providing administrative support to managers and employees through a variety of tasks related to organization and communicationThe program will help to equip Administrative assistants with a set of essential skills to succeed in their role and ensure the success of their managers and other team members who depend on them for support

Personal Assistants, Executive secretaries, Confidential Secretaries and office Assistants

3 days Aug 21-23

Dec 4-6

N100,000

Change Management:

The global business space has become more dynamic with monumental changes happening at the speed of thought. Research has shown that more than 70% of all major transformation efforts fail because organizations do not adopt a holistic approach to changing themselves nor engage their workforces effectively.For organizations to survive and maintain competitive advantage, conscientious effort must be made to equip the workforce with the needed skills to manage change successfully. The Change Management program is designed to equip participants with- best- in- class change management strategies that will enable them implement a holistic approach to managing change in their respective organizations

Managers, Supervisors and Functional team leads

2 days Oct 15-16 N90,000

Crucial Conversations

Crucial conversation is described as discussions between two or more people underpinned by high stakes, varied opinions, strong emotions and high impact.Crucial conversations are sometimes spontaneous and many people who lack the skills to respond productively, may choose unproductive responses like silence or result to violence.It is important to note that positive interaction is critical to the success of an organization and the consequences of either avoiding or messing up the crucial conversation process can be quite severe. ‘’Our lives begin to end the day we become silent about things that matter” – Martin Luther King JnrDelegates will be equipped with the requisite skills to handle crucial conversations more productively

Managers, Supervisors and functional team leads

2 days Nov 12-13 N90,000

Strategic Thinking and Execution

Strategic thinking is the process of making a mental picture of the future and taking appropriate steps to make it a realityOrganizations that support the development of this critical skill, will foster a culture of creativity and innovation, initiate new ways of doing business, uncover emerging opportunities and develop the capacity to imagine new answers to old problemsAt the end of the program, delegates will be able to apply strategic thinking models, tools and techniques to ensure long and short term business success for their organizations.

Managers, Supervisors and Functional team leads

2 days Sep 24-25 N100,000

Coaching and Mentoring

Research has shown that having effective coaching managers can help individuals and teams to achieve their full potentials, improve employee engagement and invariably, peak performance. Delegates will be equipped with best-in -class tools and techniques that will enable them drive effective coaching and mentoring conversations and fully optimize the coaching and mentoring initiatives within their respective organizations

Managers, Supervisors and team leaders

2 days Jul 9-10 N90,000

Stress Management and Work-Life-Balance

Work-life balance is making conscientious effort to adjust our day-to-day activities to achieve a sense of balance between work life and personal life. Achieving work - life balance is increasingly very difficult as a result of technological advancement and today's workplace complexitiesThe training provides a variety of tools and strategies for managing stress better and achieving work –Life balance consistently.

Team members, Team Leaders and Supervisors

2 days Aug 27-28 N90,000

Developing Emotional Intelligence Skills

Emotional intelligence is a person’s ability to understand their own emotions and the emotions of others and to act appropriately using these emotions.Emotional intelligence concept has gained a lot of prominence over the years as it is considered one of the best predicators of organizational success . The program will cover the five domains of Emotional intelligence and how to apply them to build stronger relationships within and outside the workplace

Team members, Team Leaders and Supervisors

2 days Dec 10-11 N90,000

CUSTOMER SERVICE

Program Overview Target Audience Duration Date Fee

Excellent Customer Service Skills

Customers have evolved over time – they have become more discerning, demanding, sophisticated and much more knowledgeable than ever. Consequently, they expect more from business and products and loosing them to competition is seamless. For organizations to remain relevant and maintain competitive edge,, they must conscientiously create a service driven culture where service providers have the requisite knowledge, attitude and skills to meet and exceed customers’ expectations at all times.This two day program is designed to energize participants to deliver world class service that leaves customers with positive memorable experiences deploying appropriate skills and strategies.

Team members, Frontline staff, Tellers, Supervisors, critical touch point internal service team, Service

2 days Mar 26-27 N95,000

HUMAN RESOURCES/LEARNING AND DEVELOPMENT

Program Overview Target Audience Duration Date Fee

Effective Performance Management

Research has shown that organizations that are adept at managing performance in a structured and systematic way, have better employees and more positive business outcomes. In these organizations, performance management is handled as an on-going series of activities with greater emphasis on coaching and supporting employees rather than an end of year assessment and evaluation.Poor implementation of the Performance Management process will have an adverse impact on business performance and this underscores the need to train line mangers and team members on how to successfully handle the Performance Management process for competitive advantage.The program is designed to equip delegates with knowledge, skills and tools that will enable the optimization of the Performance Management process

Team Members, Line managers, HR staff

2 days May 15-16

Oct 22-23

N95,000

Strategic Human Resource Management

In an increasingly competitive business space with constantly shifting demographics, cultural differences, and a demanding aging workforce, strategic human resource management skills are essential to an organization’s survival and successStrategic Human Resource Management is an approach that defines how organizational goals are achieved through people - leveraging Human Resource strategies, Integrated HR policies and practices.The primary aim of SHRM is to enable superior business performance on a consistent basis, create a culture that inspires innovation and creativity and ultimately, competitive edge.Delegates will have a broader insight into the evolving role of human resource practitioner and will be equipped with knowledge and skills to translate Business strategy into actionable HR priorities

HR practitioners- Basic and Intermediate levels

4 days Aug 6-9 N150,000

Tranforming and Optimizing the workplace Learning Function

More than ever before, CEOs and business leaders are demanding for metrics that clearly shows the impact of Learning and development initiatives on business performance and only very few organizations have been able to respond positively to this demand.To transform and optimize the workplace learning function, learning professionals `must be equipped with the requisite knowledge and skills to ensure learning payoff The workshop which will be highly practical will shed loads of insight on current trends in learning and development and best practices that can be harnessed to improve participants learning function, Learning and Development analytics/ reporting, effective business partnering techniques and tools etc. will be covered.

Worplace Learning Practitioners

3 days Sept 18-20 N100,000

Train-The - Trainer Program

Conducting a training session requires specific skills and knowledge of how people learn as knowledge and expertise in a subject are not enough to guarantee training effectiveness. Workplace learning facilitators have tremendous influence on learning payoff at individual and organizational levels and as such, train- the- trainer approach is essential to a successful staff development strategy.Our intensive and highly interactive Train –the- trainer program will expose participants to best practice training methods and techniques to deliver engaging and compelling workshops that improves learner’s retention and motivation.

Learning and Development practitioners, Non L&D staff who are facilitators of learning sessions

2 days Jun 26-27 N100,000

SALES AND RELATIONSHIP MANAGEMENT

Overview Target Audience Duration Date Fee

Professional Selling Skills

Today sales is consultative – A collaborative dialogue with focus on customer needs.For organizations to meet and surpass their sales targets, conscious effort must be made to equip sales representatives with superior skills set and mindset that will enable them uncover customer needs more effectively , build customer loyalty , improve sales performance and create a competitive edge that sets them and their organizations apart. The course will cover the key stages of selling and provide critical interaction skills that helps to ensure successful engagements with all customers – even with those who are indifferent or express concerns.

Sales Representatives and sales team leaders

3 days May 8-10

Nov 5-7

N120,000

Program

LEADERSHIP AND MANAGEMENT PROGRAMS

Overview Target Audience Duration Date Fee

Supervisory Skill Program

A supervisor is saddled with the responsibility of juggling the needs of his or her boss, subordinates and peers alongside his own responsibility.This can be quite a daunting task and would even be more challenging where the supervisor is new in the role and does not have the requisite competence to function effectively.The Supervisory skills program is specially designed to provide deep insight into the supervisor’s role , how to navigate the new work terrain, how to manage people and resources for peak performance.The program draws heavily on experiential learning to reinforce critical skills

Newly appointed supervisorsJunior team leadersEmployees earmarked for Supervisory roles

3 days May 21-23 N110,000

Program

BANKING RELATED PROGRAM(S)

Program Target Audience

Optimizing the Teller Function

For organizations to survive and make considerable progress in this dispensation, they must amongst other things seek ways to improve on customer experiences across all the service touch points.The frontline teller point is a critical service touch point that must be strategically leveraged by the banks to increase their market share and also to retain existing customers. This can only be possible when the front tellers are equipped with the requisite skills and knowledge that will enable them deliver flawless services at all times. The practical and highly interactive teller program is designed to maximize the learner’s ability to perform the teller function more effectively and deliver outstanding services to customers at all times.

New Tellers and existing Tellers looking to sharpen their skills for more effectiveness

3 days Feb 26-28

Apr 3-5

N100,000

Overview Duration Date Fee

Essential Management Skills for Emerging Leaders

Organizations across the globe are facing fresh complex challenges that requires managers to have appropriate skills set to harness organizational resources, solve difficult problems and achieve superior business results. More than ever before, there is an urgent need for emerging leaders to be equipped with core management skills, have a broader strategic insight , step up their leadership skills and expand their professional and personal networksThese Essential Management Skills training is an intensive program designed to help new managers have a broader understanding of key managerial concepts and build core skills that will enable them contribute significantly to organizational business outcomes on a sustained basis

Newly appointed ManagersEmployees earmarked for managerial roles

4 days June 18-21 N150,000

Developing Effective Leadership Skills

Leadership needs today transcends developing the next CEO or building the C-suite pipeline because the need to have leaders at all levels of the organization has become more urgent and critical as older employees retire and the penetration into emerging markets deepen.However, the reality today is that leadership gaps exist at all levels of the organization and this can only be bridged through a deliberate and systematic development of the leadership pipeline across the organization leveraging leadership programs that aligned to business strategy ,vision values and are robust enough to develop the critical competences leaders require to succeed in today’s competitive business landscape .The program is designed to equip delegates with knowledge and skills to mobilize their teams around shared vision while creating impact and influence

Newly appointed team Leaders/employees earmarked for leadership rolesExisting Team Leaders/managers transiting into Leadership roles

4 days Jul 16-19 N150,000

Kindly note that our open program can be customized to meet our clients’ specific needs and run on in-plant basis.

VENUE:Kindly note that all our learning sessions will hold on the mainland. Venue details to be advised subsequently

Discount will apply as follows on all our open enrolment programs:

Train more employees leveraging the discount arrangement

3-4 participants

5 or more participants

- 5% discount rate applies

- 10% discount rate applies

To register for our open programs, kindly contact us as follows:

Contact Person:

Phone numbers:

Or send an e-mail to:

Doris Iyere

08033044439, 09072619919, 08171104315

Info@imperiumconsutingltd.com

08033044439, 09072619919, 081711043151, Fajobi Olaofe Close, Off Akinyele Street, Aguda Surulere, Lagos

info@imperiumconsultingltd.com www.imperiumconsultingltd.com

...enabling superior performance