Use this catalog to plan your development for the year.Click on a state to begin.

2019 Leadership Development Course Catalog

2019 Leadership Development Course Catalog

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ANCHORAGE

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2019 Leadership Development Course Catalog

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HUMBOLDT

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SONOMA

NAPA

ORANGE

LOSANGELES

HIGH DESERT

2019 Leadership Development Course Catalog

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MISSOULA

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2019 Leadership Development Course Catalog

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MULTNOMAH

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JACKSON

2019 Leadership Development Course Catalog

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LUBBOCK

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2019 Leadership Development Course Catalog

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SNOHOMISH

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KING

THURSTON

STEVENS

SPOKANE

BENTONWALLA WALLA

How to Register

BACK

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class

Details• Click Add to Calendar

Schedule may be subject to change

BACK HOME NEXT

Course DescriptionsAlaska

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

Location Date Start Finish

Anchorage 3/5/2019 12:30 PM 4:30 PM

Anchorage 9/11/2019 12:30 PM 4:30 PM

Location Date Start Finish

Anchorage 1/7/2019 12:00 PM 4:00 PM

Anchorage 7/23/2019 12:30 PM 4:30 PM

Anchorage 10/10/2019 8:30 AM 12:30 PM

HOW TO REGISTER

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)

Location Date Start Finish

Anchorage 2/6/2019 12:30 PM 4:30 PM

Anchorage 8/28/2019 8:30 AM 12:30 PM

Anchorage 12/4/2019 12:00 PM 4:00 PM

*Please attend the Communicating Effectively course prior to taking this course.

*Please attend the Communicating Effectively course prior to taking this course.

Managing Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)

Location Date Start Finish

Anchorage 3/6/2019 8:30 AM 12:30 PM

Anchorage 9/12/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Schedule may be subject to change

*To print this section please adjust printer settings to print pages 9 to 10.

BACK HOME

Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Schedule may be subject to change

Location Date Start Finish

Anchorage 4/2/2019 12:30 PM 4:30 PM

Anchorage 10/9/2019 12:00 PM 4:00 PM

Location Date Start Finish

Anchorage 6/5/2019 12:00 PM 4:00 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)

Location Date Start Finish

Anchorage 1/8/2019 8:30 AM 12:30 PM

Anchorage 2/5/2019 12:30 PM 4:30 PM

Anchorage 7/24/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Course DescriptionsAlaska*To print this section please adjust printer settings to print pages 9 to 10.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

Location Date Start Finish

Eureka 7/11/2019 8:00 AM 5:00 PM

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

Eureka 4/18/2019 12:30 PM 4:30 PM

Eureka 7/12/2019 8:30 AM 12:30 PM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)

Location Date Start Finish

Eureka 8/16/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)

Location Date Start Finish

Eureka 1/24/2019 8:00 AM 12:00 PM

Eureka 9/26/2019 12:00 PM 4:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Schedule may be subject to change

Course DescriptionsNorthern California Humboldt County*To print this section please adjust printer settings to print pages 11 to 12.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Eureka 1/25/2019 8:30 AM 12:30 PM

Eureka 11/7/2019 2:00 PM 5:00 PM

Managing Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)

Location Date Start Finish

Eureka 1/24/2019 1:00 PM 5:00 PM

Eureka 9/27/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)

Location Date Start Finish

Eureka 8/15/2019 12:30 PM 4:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsNorthern California Humboldt County*To print this section please adjust printer settings to print pages 11 to 12.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of your-self as a new people leader. (4 hours)

Location Date Start Finish

Petaluma 7/17/2019 8:00 AM 5:00 PM

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)

Location Date Start Finish

Napa 1/9/2019 8:00 AM 12:00 PM

Petaluma 10/2/2019 12:30 PM 4:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Petaluma 2/5/2019 1:00 PM 5:00 PM

Napa 2/28/2019 12:00 PM 4:30 PM

Santa Rosa 7/18/2019 8:30 AM 12:30 PM

Location Date Start Finish

Napa 5/10/2019 8:30 AM 12:30 PM

Napa 8/30/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsNorthern California Napa & Sonoma County*To print this section please adjust printer settings to print pages 13 to 15.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

HOW TO REGISTER

Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Napa 1/10/2019 8:30 AM 12:30 PM

Petaluma 11/5/2019 12:30 PM 3:30 PM

Managing Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)

Location Date Start Finish

Napa 1/9/2019 1:00 PM 5:00 PM

Santa Rosa 10/3/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Petaluma 4/3/2019 12:30 PM 4:30 PM

Napa 8/29/2019 12:30 PM 4:30 PM

Santa Rosa 12/5/2019 8:30 AM 12:30 PM

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Santa Rosa 4/4/2019 8:30 AM 12:30 PM

NEXT

Schedule may be subject to change

Course DescriptionsNorthern California Napa & Sonoma County*To print this section please adjust printer settings to print pages 13 to 15.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsNorthern California Napa & Sonoma County*To print this section please adjust printer settings to print pages 13 to 15.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

Location Date Start Finish

Facey 4/5/2019 8:00 AM 4:30 PM

Torrance 4/8/2019 8:00 AM 4:30 PM

Santa Monica 6/21/2019 8:30 AM 5:00 PM

Facey 7/12/2019 8:00 AM 4:30 PM

Torrance 7/15/2019 8:30 AM 5:00 PM

Facey 10/4/2019 8:00 AM 4:30 PM

Torrance 10/11/2019 8:30 AM 5:00 PM

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a pre-requisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Communicating Effectively - cont’d

Location Date Start Finish

Torrance 1/16/2019 8:30 AM 12:30 PM

Burbank 4/12/2019 8:30 AM 12:30 PM

Torrance 4/17/2019 8:30 AM 12:30 PM

Torrance 4/23/2019 1:00 PM 5:00 PM

Location Date Start Finish

Burbank 7/8/2019 8:30 AM 12:30 PM

Santa Monica 7/10/2019 8:30 AM 12:30 PM

Torrance 10/14/2019 1:00 PM 5:00 PM

Facey 10/25/2019 8:30 AM 12:30 PM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Torrance 2/20/2019 8:30 AM 12:30 PM

Burbank 4/22/2019 8:30 AM 12:30 PM

Torrance 5/15/2019 8:30 AM 12:30 PM

Torrance 8/21/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsSouthern California Los Angeles County*To print this section please adjust printer settings to print pages 16 to 18.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

HOW TO REGISTER

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)

Location Date Start Finish

Santa Monica 2/14/2019 8:30 AM 12:30 PM

Torrance 2/21/2019 12:30 PM 12:31 PM

Torrance 2/21/2019 1:00 PM 5:00 PM

Torrance 3/1/2019 12:30 PM 4:30 PM

Burbank 3/11/2019 8:30 AM 12:30 PM

Burbank 6/14/2019 8:30 AM 12:30 PM

Burbank 9/13/2019 8:30 AM 12:30 PM

Torrance 9/18/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Managing Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)

Location Date Start Finish

Torrance 3/20/2019 8:30 AM 12:30 PM

Torrance 6/19/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Torrance 1/11/2019 1:00 PM 5:00 PM

Burbank 2/15/2019 8:30 AM 12:30 PM

Burbank 5/10/2019 8:30 AM 12:30 PM

Burbank 8/12/2019 8:30 AM 12:30 PM

Torrance 12/10/2019 1:00 PM 5:00 PM

Burbank 12/16/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsSouthern California Los Angeles County*To print this section please adjust printer settings to print pages 16 to 18.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Torrance 11/4/2019 1:00 PM 5:00 PM

Facey 11/7/2019 8:30 AM 12:30 PM

Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Burbank 1/15/2019 8:00 AM 12:00 PM

Burbank 1/22/2019 8:00 AM 12:00 PM

Burbank 4/19/2019 8:30 AM 12:30 PM

Torrance 7/17/2019 8:30 AM 12:30 PM

Torrance 10/16/2019 8:30 AM 12:30 PM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsSouthern California Los Angeles County*To print this section please adjust printer settings to print pages 16 to 18.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

Location Date Start Finish

Anaheim 4/9/2019 8:30 AM 5:00 PM

Mission 4/30/2019 8:30 AM 5:00 PM

Anaheim 5/22/2019 8:30 AM 5:00 PM

Anaheim 6/25/2019 8:30 AM 5:00 PM

Anaheim 6/27/2019 8:30 AM 5:00 PM

Anaheim 7/23/2019 8:30 AM 5:00 PM

Mission 8/2/2019 8:30 AM 5:00 PM

Mission 10/1/2019 8:30 AM 5:00 PM

Anaheim 10/7/2019 8:30 AM 5:00 PM

HOW TO REGISTER

Schedule may be subject to change

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

Anaheim 1/9/2019 8:30 AM 12:30 PM

Anaheim 1/31/2019 8:30 AM 12:30 PM

Anaheim 1/31/2019 1:00 PM 5:00 PM

Anaheim 4/2/2019 8:30 AM 12:30 PM

Anaheim 7/29/2019 8:30 AM 12:30 PM

Anaheim 10/21/2019 8:30 AM 12:30 PM

Anaheim 10/21/2019 1:00 PM 5:00 PM

Course DescriptionsSouthern California Orange County*To print this section please adjust printer settings to print pages 19 to 22.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

HOW TO REGISTER

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)

Location Date Start Finish

Anaheim 3/7/2019 8:30 AM 12:30 PM

Anaheim 6/5/2019 8:30 AM 12:30 PM

Anaheim 9/12/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Managing Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)

Location Date Start Finish

Anaheim 3/21/2019 8:30 AM 12:30 PM

Anaheim 6/17/2019 8:30 AM 12:30 PM

Anaheim 9/23/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Schedule may be subject to change

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Anaheim 2/28/2019 8:30 AM 12:30 PM

Anaheim 5/20/2019 8:30 AM 12:30 PM

Anaheim 8/8/2019 8:30 AM 12:30 PM

Mission 9/16/2019 1:00 PM 5:00 PM

Course DescriptionsSouthern California Orange County*To print this section please adjust printer settings to print pages 19 to 22.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Anaheim 4/25/2019 8:30 AM 12:30 PM

Anaheim 7/31/2019 8:30 AM 12:30 PM

Anaheim 10/9/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Anaheim 1/29/2019 8:30 AM 12:30 PM

Anaheim 1/29/2019 1:00 PM 5:00 PM

Anaheim 11/18/2019 8:30 AM 12:30 PM

Anaheim 11/18/2019 1:00 PM 5:00 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Mission 1/23/2019 8:30 AM 12:30 PM

Mission 1/23/2019 1:00 PM 5:00 PM

Anaheim 2/26/2019 8:30 AM 12:30 PM

Anaheim 5/2/2019 8:30 AM 12:30 PM

Anaheim 8/6/2019 8:30 AM 12:30 PM

Mission 9/16/2019 8:30 AM 12:30 PM

Mission 12/12/2019 8:30 AM 12:30 PM

Mission 12/12/2019 1:00 PM 5:00 PM

Anaheim 12/18/2019 8:30 AM 12:30 PM

Anaheim 12/18/2019 1:00 PM 5:00 PM

NEXT

HOW TO REGISTERCourse DescriptionsSouthern California Orange County*To print this section please adjust printer settings to print pages 19 to 22.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Schedule may be subject to change

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Course DescriptionsSouthern California Orange County*To print this section please adjust printer settings to print pages 19 to 22.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

Location Date Start Finish

Apple Valley 5/31/2019 8:30 AM 5:00 PM

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

Apple Valley 1/7/2019 8:30 AM 12:30 PM

Apple Valley 1/8/2019 1:00 AM 5:00 AM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Apple Valley 2/4/2019 1:00 PM 5:00 PM

Apple Valley 8/29/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)

Location Date Start Finish

Apple Valley 2/4/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Schedule may be subject to change

Course DescriptionsSouthern California High Desert*To print this section please adjust printer settings to print pages 23 to 24.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Managing Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)

Location Date Start Finish

Apple Valley 3/18/2019 8:30 AM 12:30 PM

*Please attend the Communicating Effectively course prior to taking this course.

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Apple Valley 1/7/2019 1:00 PM 5:00 PM

Apple Valley 8/29/2019 1:00 PM 5:00 PM

Apple Valley 12/3/2019 8:30 AM 12:30 PM

Apple Valley 12/3/2019 1:00 PM 5:00 PM

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Apple Valley 1/17/2019 1:30 PM 5:30 PM

Apple Valley 1/18/2019 1:30 PM 5:30 PM

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Apple Valley 3/18/2019 1:00 PM 5:00 PM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsSouthern California High Desert*To print this section please adjust printer settings to print pages 23 to 24.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

Location Date Start Finish

Missoula 4/11/2019 9:00 AM 12:00 PM

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

Missoula 1/16/2019 9:00 AM 1:00 PM

Missoula 4/10/2019 9:00 AM 1:01 PM

Missoula 10/24/2019 9:00 AM 1:00 PM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Missoula 6/19/2019 9:00 AM 1:00 PM

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)

Location Date Start Finish

Missoula 2/14/2019 9:00 AM 1:00 PM

*Please attend the Communicating Effectively course prior to taking this course.

Schedule may be subject to change

Course DescriptionsMontana*To print this section please adjust printer settings to print pages 25 to 26.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Foundations of Leadership Coaching for Excellence*Managing Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)

Location Date Start Finish

Missoula 3/21/2019 9:00 AM 1:00 PM

Missoula 5/8/2019 9:00 AM 1:00 PM

Missoula 12/9/2019 12:00 PM 4:00 PM

*Please attend the Communicating Effectively course prior to taking this course.

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Missoula 1/15/2019 12:00 PM 4:00 PM

Missoula 9/11/2019 12:00 PM 4:00 PM

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Missoula 11/6/2019 9:00 AM 1:00 PM

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Missoula 1/10/2019 8:00 AM 12:00 PM

Missoula 3/20/2019 12:00 PM 4:00 PM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsMontana*To print this section please adjust printer settings to print pages 25 to 26.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

St. Vincent Medical Center

1/22/2019 8:30 AM 11:30 AM

Portland Office Park II

4/25/2019 8:30 AM 11:30 AM

St. Vincent Medical Center

7/30/2019 8:00 AM 5:00 PM

St. Vincent Medical Center

10/22/2019 8:00 AM 5:00 PM

Location Date Start Finish

St. Vincent Medical Center

1/22/2019 1:00 PM 5:00 PM

Willamette Falls Community Center

4/9/2019 12:30 PM 4:30 PM

Portland Office Park II

4/25/2019 1:00 PM 5:00 PM

Communicating Effectively - cont’d

Location Date Start Finish

Portland Office Park II

7/18/2019 8:30 AM 12:30 PM

Portland Office Park II

10/23/2019 1:00 PM 5:00 PM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Portland Office Park II

2/14/2019 8:30 AM 12:30 PM

Willamette Falls Community Center

5/1/2019 12:30 PM 4:30 PM

Portland Office Park II

9/12/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsNorthern Oregon Multnomah County*To print this section please adjust printer settings to print pages 27 to 29.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

HOW TO REGISTER

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Willamette Falls Community Center

7/16/2019 8:30 AM 12:30 PM

Portland Office Park II

9/25/2019 12:30 PM 4:30 PM

Foundations of LeadershipManaging Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Willamette Falls Community Center

8/7/2019 12:30 PM 4:30 PM

Portland Office Park II

9/26/2019 8:30 AM 12:30 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Portland Office Park II

2/8/2019 8:30 AM 12:30 PM

Willamette Falls Community Center

4/17/2019 8:30 AM 12:30 PM

Portland Office Park II

8/15/2019 8:30 AM 12:30 PM

St. Vincent Medical Center

12/12/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsNorthern Oregon Multnomah County*To print this section please adjust printer settings to print pages 27 to 29.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Portland Office Park II

3/14/2019 12:30 PM 4:30 PM

Portland Office Park II

11/15/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Portland Office Park II

3/15/2019 8:30 AM 11:30 AM

Willamette Falls Community Center

8/8/2019 8:30 AM 11:30 AM

Portland Office Park II

10/23/2019 8:30 AM 11:30 AM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsNorthern Oregon Multnomah County*To print this section please adjust printer settings to print pages 27 to 29.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

Medford Medical Center

1/29/2019 8:30 AM 11:30 AM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Medford Medical Center

1/29/2019 1:00 PM 5:00 PM

Location Date Start Finish

Medford Medical Center

3/6/2019 1:00 PM 5:00 PM

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Medford Medical Center

4/10/2019 12:30 PM 4:30 PM

Schedule may be subject to change

Course DescriptionsSouthern Oregon Jackson County*To print this section please adjust printer settings to print pages 30 to 31.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Foundations of LeadershipManaging Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Medford Medical Center

4/18/2019 8:30 AM 12:30 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Medford Medical Center

2/7/2019 12:30 PM 4:30 PM

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Medford Medical Center

4/30/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Medford Medical Center

4/30/2019 2:00 PM 5:00 PM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsSouthern Oregon Jackson County*To print this section please adjust printer settings to print pages 30 to 31.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

HOW TO REGISTER

Location Date Start Finish

Lubbock 1/30/2019 1:00 PM 4:00 PM

Lubbock 4/25/2019 1:00 PM 4:00 PM

Lubbock 7/18/2019 1:00 PM 4:00 PM

Lubbock 10/10/2019 1:00 PM 4:00 PM

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

Lubbock 1/15/2019 8:30 AM 12:30 PM

Lubbock 4/9/2019 9:00 AM 1:00 PM

Lubbock 7/16/2019 8:30 AM 12:30 PM

Lubbock 10/8/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Lubbock 9/24/2019 8:30 AM 12:30 PM

Foundations of LeadershipManaging Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Lubbock 2/12/2019 8:30 AM 12:30 PM

Lubbock 3/26/2019 8:30 AM 12:30 PM

Lubbock 10/22/2019 1:00 PM 5:00 PM

Schedule may be subject to change

Course DescriptionsTexas*To print this section please adjust printer settings to print pages 32 to 33.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Lubbock 7/31/2019 1:00 PM 5:00 PM

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Lubbock 2/28/2019 1:00 PM 5:00 PM

Lubbock 12/5/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Lubbock 3/27/2019 1:00 PM 5:00 PM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsTexas*To print this section please adjust printer settings to print pages 32 to 33.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

HOW TO REGISTER

Location Date Start Finish

Kadlec 12/5/2019 8:00 AM 5:00 PM

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Kadlec 1/9/2019 12:30 PM 4:30 PM

Kadlec 4/3/2019 12:30 PM 4:31 PM

Kadlec 10/2/2019 12:30 PM 4:30 PM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Walla Walla 1/24/2019 12:00 PM 4:00 PM

Location Date Start Finish

Walla Walla 1/25/2019 8:30 AM 12:30 PM

Kadlec 3/6/2019 12:30 PM 4:30 PM

Kadlec 6/13/2019 12:30 PM 4:30 PM

Schedule may be subject to change

Course DescriptionsCentral Washington Benton & Walla Walla County*To print this section please adjust printer settings to print pages 34 to 36.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

HOW TO REGISTER

Coaching for Excellence*Foundations of LeadershipManaging Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Kadlec 3/26/2019 12:30 PM 4:30 PM

Walla Walla 5/23/2019 8:30 AM 12:30 PM

Kadlec 6/25/2019 12:30 PM 4:30 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Kadlec 1/17/2019 12:30 PM 4:30 PM

Kadlec 5/1/2019 12:30 PM 4:30 PM

Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Walla Walla 10/3/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Walla Walla 2/5/2019 8:30 AM 11:30 AM

Kadlec 4/4/2019 8:30 AM 12:30 PM

Kadlec 6/7/2019 8:30 AM 12:30 PM

Kadlec 7/17/2019 12:30 PM 4:30 PM

Schedule may be subject to change

Course DescriptionsCentral Washington Benton & Walla Walla County*To print this section please adjust printer settings to print pages 34 to 36.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsCentral Washington Benton & Walla Walla County*To print this section please adjust printer settings to print pages 34 to 36.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

HOW TO REGISTER

Location Date Start Finish

Spokane Sacred Heart

1/17/2019 12:30 PM 4:30 PM

Mt. Carmel 4/9/2019 8:00 AM 4:00 PM

Spokane Sacred Heart

4/18/2019 8:00 AM 5:00 PM

Spokane 6/19/2019 8:00 AM 5:00 PM

Spokane Sacred Heart

7/11/2019 8:00 AM 5:00 PM

Spokane Sacred Heart

9/23/2019 8:00 AM 5:00 PM

Spokane Sacred Heart

12/2/2019 8:00 AM 5:00 PM

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

Spokane Sacred Heart

1/18/2019 8:00 AM 12:00 PM

Communicating Effectively - cont’d

Location Date Start Finish

Spokane Sacred Heart

1/31/2019 1:00 PM 5:00 PM

Spokane Sacred Heart

4/19/2019 8:00 AM 12:00 PM

Spokane Sacred Heart

11/13/2019 12:00 PM 4:00 PM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Spokane Sacred Heart

2/15/2019 9:00 AM 1:00 PM

Spokane Sacred Heart

3/14/2019 12:30 PM 4:30 PM

Spokane Sacred Heart

5/17/2019 8:00 AM 12:00 PM

Spokane Sacred Heart

10/29/2019 12:30 PM 4:30 PM

Schedule may be subject to change

Course DescriptionsEastern Washington Stevens & Spokane County*To print this section please adjust printer settings to print pages 37 to 39.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

HOW TO REGISTER

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Spokane Sacred Heart

3/29/2019 8:00 AM 12:00 PM

Spokane Sacred Heart

6/14/2019 8:00 AM 12:00 PM

Spokane Sacred Heart

9/16/2019 12:30 PM 4:30 PM

Foundations of LeadershipFoundations of LeadershipManaging Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Spokane Sacred Heart

3/15/2019 8:00 AM 12:00 PM

Spokane Sacred Heart

6/28/2019 8:00 AM 12:00 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Spokane Sacred Heart

2/1/2019 8:00 AM 12:00 PM

Spokane Sacred Heart

5/3/2019 8:00 AM 12:00 PM

Coaching for Excellence*Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Mt. Carmel 8/21/2019 8:30 AM 12:30 PM

Spokane Sacred Heart

10/30/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsEastern Washington Stevens & Spokane County*To print this section please adjust printer settings to print pages 37 to 39.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Spokane Sacred Heart

4/12/2019 8:00 AM 12:00 PM

Spokane Sacred Heart

7/12/2019 8:00 AM 12:00 PM

Schedule may be subject to change

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Course DescriptionsEastern Washington Stevens & Spokane County*To print this section please adjust printer settings to print pages 37 to 39.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

HOW TO REGISTER

Location Date Start Finish

Renton 1/15/2019 8:30 AM 11:30 AM

Cherry Hill 1/17/2019 12:30 PM 5:30 PM

Renton 4/23/2019 8:30 AM 11:30 AM

Renton 7/18/2019 8:00 AM 5:00 PM

Cherry Hill 7/18/2019 8:00 AM 5:00 PM

Cherry Hill 9/18/2019 8:00 AM 4:00 PM

Cherry Hill 10/3/2019 9:00 AM 5:00 PM

Renton 10/8/2019 8:00 AM 5:00 PM

Cherry Hill 10/21/2019 8:00 AM 5:00 PM

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Location Date Start Finish

Cherry Hill 1/8/2019 12:30 PM 4:30 PM

Communicating Effectively - cont’d

Location Date Start Finish

Renton 1/15/2019 1:00 PM 5:00 PM

Cherry Hill 4/3/2019 12:30 PM 4:30 PM

Renton 4/23/2019 1:00 PM 5:00 PM

Cherry Hill 4/24/2019 8:30 AM 12:30 PM

Cherry Hill 6/13/2019 8:30 AM 12:30 PM

Renton 7/23/2019 8:30 AM 12:30 PM

Cherry Hill 8/28/2019 8:30 AM 12:30 PM

Renton 10/17/2019 8:30 AM 12:30 PM

Cherry Hill 10/31/2019 8:30 AM 12:30 PM

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Cherry Hill 1/24/2019 12:30 PM 4:30 PM

Cherry Hill 2/7/2019 12:30 PM 4:30 PM

Cherry Hill 3/12/2019 12:30 PM 4:30 PM

Renton 5/16/2019 8:30 AM 12:30 PM

Cherry Hill 5/23/2019 12:30 PM 4:30 PM

Renton 9/24/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsWestern Washington King County*To print this section please adjust printer settings to print pages 40 to 42.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

HOW TO REGISTER

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Cherry Hill 2/21/2019 12:30 PM 4:30 PM

Renton 2/26/2019 8:30 AM 12:30 PM

Cherry Hill 5/14/2019 8:30 AM 12:30 PM

Renton 6/11/2019 8:30 AM 12:30 PM

Renton 11/12/2019 8:30 AM 12:30 PM

Foundations of LeadershipFoundations of LeadershipManaging Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Cherry Hill 4/2/2019 8:30 AM 12:30 PM

Cherry Hill 4/17/2019 8:30 AM 12:30 PM

Renton 5/7/2019 8:30 AM 12:30 PM

Cherry Hill 7/9/2019 8:30 AM 12:30 PM

Cherry Hill 10/9/2019 8:30 AM 12:30 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Renton 2/12/2019 8:30 AM 12:30 PM

Cherry Hill 3/4/2019 12:30 PM 4:30 PM

Cherry Hill 5/9/2019 12:30 PM 4:30 PM

Renton 9/19/2019 12:30 PM 4:30 PM

Coaching for Excellence*Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Renton 3/12/2019 1:00 PM 5:00 PM

Renton 8/1/2019 8:30 AM 12:30 PM

Renton 12/10/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsWestern Washington King County*To print this section please adjust printer settings to print pages 40 to 42.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Renton 3/12/2019 8:30 AM 11:30 AM

Cherry Hill 3/27/2019 12:30 PM 3:30 PM

Cherry Hill 4/30/2019 8:30 AM 12:30 PM

Cherry Hill 7/30/2019 8:30 AM 11:30 AM

Renton 8/22/2019 8:30 AM 12:30 PM

Renton 11/12/2019 1:30 PM 4:30 PM

Cherry Hill 12/9/2019 9:00 AM 12:00 PM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsWestern Washington King County*To print this section please adjust printer settings to print pages 40 to 42.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Everett 3/7/2019 8:00 AM 5:00 PM

Everett 9/6/2019 8:00 AM 5:00 PM

Location Date Start Finish

Everett 1/15/2019 8:30 AM 12:30 PM

Everett 4/9/2019 8:30 AM 12:30 PM

Everett 7/11/2019 8:30 AM 12:30 PM

Location Date Start Finish

Everett 5/2/2019 12:30 PM 4:30 PM

Everett 8/8/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Everett 6/6/2019 12:30 PM 4:30 PM

Everett 9/10/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsWestern Washington Snohomish County*To print this section please adjust printer settings to print pages 43 to 44.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME

Foundations of LeadershipFoundations of LeadershipManaging Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Everett 6/27/2019 12:30 PM 4:30 PM

Everett 9/24/2019 8:30 AM 12:30 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Everett 4/23/2019 8:30 AM 12:30 PM

Everett 7/25/2019 8:30 AM 12:30 PM

Coaching for Excellence*Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Everett 8/9/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

7/12/2019 8:30 AM 12:30 PM 4:30 PM

10/15/2019 8:30 AM 12:30 PM 12:30 PM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsWestern Washington Snohomish County*To print this section please adjust printer settings to print pages 43 to 44.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

BACK HOME NEXT

Foundations of Leadership

Formerly called Core Leader Essentials. This leadership development course that is targeted for first-time people leaders across our entire Providence Health & Services System. Learn skills and expectations to more effectively lead your team, manage your team’s job responsibilities, and take care of yourself as a new people leader. (4 hours)

HOW TO REGISTER

Communicating Effectively

Formerly called Communicating for Leadership Success. Organizations need frontline leaders who can do more and be more in order to succeed in demanding, complex work environments. Leaders who have strong communication skills are more likely to get things done by sparking action in their teams. This course teaches leaders the essential interaction skills they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond. This foundational course for frontline leaders is a prerequisite for many of the upcoming leadership courses that will be available to core leaders at PH&S and its affiliates. (4 hours)

Coaching for Excellence*

Formerly called Coaching for Peak Performance. Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance. By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Olympia 2/13/2019 8:30 AM 12:30 PM

Olympia 10/2/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*

Formerly called Maximizing Team Performance. Core leaders can misdiagnose the root causes of team conflict or less-than-optimal team performance when they consider only the capabilities or character of individual team members. Often there are more systemic conditions that undermine a team’s cohesiveness, collaboration, or ability to achieve goals. This course focuses on how leaders can work with their teams to build the infrastructure that enables maximum performance. Leaders gain experience in diagnosing and applying the five Team Success Factors—Results, Commitment, Communication, Process, and Trust. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Olympia 6/11/2019 8:00 AM 5:00 PM

Location Date Start Finish

Olympia 1/16/2019 8:30 AM 12:30 PM

Location Date Start Finish

Olympia 3/12/2019 8:30 AM 12:30 PM

Schedule may be subject to change

Course DescriptionsWestern Washington Thurston County*To print this section please adjust printer settings to print pages 45 to 46.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.

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Foundations of LeadershipFoundations of LeadershipManaging Conflict*

Formerly called Resolving Workplace Conflict. This course teaches leaders how to recognize the signs of escalating conflict and how to take appropriate action to minimize damage. You will learn about two resolution tactics—coach and mediate—and practice using the Interaction Essentials as you coach then mediate to resolve a conflict. Note: Before coming to class, think of a current or past conflict that you’d like to focus on that involves two or more members of your work group. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Olympia 3/20/2019 8:30 AM 12:30 PM

Setting Goals for Optimal Results*

Formerly called Setting Goals and Reviewing Results. This course will show the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. This shift builds employee ownership, and allows the leader to focus on coaching and developing throughout the performance cycle. Leaders will experience how to use effective (SMART) goals to help them and their employees track progress and fairly evaluate outcomes. A well-written performance plan is also a powerful tool for leaders to use when determining where to focus their development and coaching discussions with their employees. (4 hours)*Please attend the Communicating Effectively course prior to taking this course.

Location Date Start Finish

Olympia 1/29/2019 8:30 AM 12:30 PM

Coaching for Excellence*Cultivating the Caregiver Experience

Formerly called Engaging and Retaining Talent. Research tells us that employee engagement is the primary enabler behind the successful execution of any business strategy. And, no one affects engagement and retention more than the employee’s immediate leader. This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.” (4 hours)

Location Date Start Finish

Olympia 8/13/2019 12:30 PM 4:30 PM

Olympia 8/27/2019 8:30 AM 12:30 PM

Leading Extraordinary Teams*Leading Change

Formerly called Leading the Human Side of Change. Many people feel strong emotions during times of change—denial, anxiety, confusion, anger, and even excitement are common as people transition from the old ways of doing things to the new. If these transitions are poorly led, productivity declines, engagement wanes, and worst case, caregivers quit—all of which negatively effects patient quality and care. (3 hours)

Location Date Start Finish

Olympia 4/10/2019 8:30 AM 12:30 PM

To register for classes:

• Go to HealthStream• Select the Catalog tab• Type LD2000 in search bar, click Search• Select the course you want to take• Click Choose Class • Select session, click Register• In confirmation window, click View Class Details• Click Add to Calendar

Schedule may be subject to change

Course DescriptionsWestern Washington Thurston County*To print this section please adjust printer settings to print pages 45 to 46.

Catalog use instructions: Use this catalog for initial planning purposes to pace your learning throughout the year. Go to HealthStream to search for current dates and locations and register for classes.