AGENDASEP 25 – 27, 2019 | SEATTLE, USA

9:00 am – 3:00 pm W O R K S H O P C H E C K - I N

9:00 – 10:00 am W E L C O M E C O F F E E & N E T W O R K I N G

10:00 am – 12:00 pm IDPRO WORKSHOP: AN INTRODUCTION TO IDENTITY MANAGEMENT Sarah Cecchetti | IDPro, Ian Glazer | Salesforce

12:00 – 1:00 pm L U N C H B R E A K

1:00 – 2:30 pm KUPPINGERCOLE WORKSHOP: HOW TO DEAL WITH CUSTOMER IDENTITY BREACHES PART I Richard Hill & John Tolbert | KuppingerCole Analysts AG

2:30 – 3:00 pm C O F F E E & N E T W O R K I N G

3:00 – 4:30 pm KUPPINGERCOLE WORKSHOP: HOW TO DEAL WITH CUSTOMER IDENTITY BREACHES PART II Richard Hill & John Tolbert | KuppingerCole Analysts AG

6:00 – 10:00 pm KC X TALKWOMEN IN IDENTITY - DIVERSE PERSPECTIVES IN IDENTITY & CONCLUSION Sarah Cecchetti | IDPro, Laura Hunter | Microsoft Azure Management, Preeti Rastogi | Microsoft

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2120 Seattle

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The CIW USA 2019 Conference App is

accessible via our KuppingerCole mobile

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USA SEP 25 – 27, 2019

SEATTLE

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8:30 am – 5:00 pm C H E C K - I N & R E G I S T R A T I O N

8:30 – 9:00 am W E L C O M E C O F F E E & N E T W O R K I N G

9:00 – 9:20 am ACCOUNT TAKE OVER FRAUD (ATO) AND NEW ACCOUNT FRAUD John Tolbert | KuppingerCole Analysts AG

9:20 – 9:40 am DIGITAL IDENTITY - EMPOWERING THE USER Alka Gupta | globaliD

9:40 – 10:00 am HOW AWS CREATED A STRUCTURE WHERE WOMEN IDENTITY LEADERS THRIVE Sarah Cecchetti | IDPro

10:00 – 10:30 am C O F F E E & N E T W O R K I N G

10:30 – 11:30 am DATA PROTECTION & PRIVACY Mod.: Richard Hill | KuppingerCole Analysts AG

P R I V A C Y, S E C U R I T Y & D A T A M A N A G E M E N T D O N E R I G H T

THE NEXT ECONOMY: YOUR DATA YOUR CURRENCY YOUR TERMS Lubna Dajani | Allternet Ltd.

COMPLIANCE: PRIVACY BEST PRACTICES WITH CONSUMER IDENTITY Ankit Gupta | Persistent Systems Inc

CUSTOMER EXPERIENCE MANAGEMENTMod.: John Tolbert | KuppingerCole Analysts AG

S T R O N G E R S E C U R I T Y A N D B E T T E R U S E R E X P E R I E N C E

HOW NATURAL LANGUAGE PROCESSING (NLP) COGNITIVE ARTIFICIAL INTELLIGENCE (AI) AUTOMATION WITH ANALYTICS IS GOING TO CHANGE YOUR CUSTOMER EXPERIENCE Nelson Cicchitto | Avatier

PANEL: GOOD USER EXPERIENCE - MAKE IT EASY, SECURE & TRUSTWORTHY Nelson Cicchitto | Avatier, Alka Gupta | globaliD, Kathryn Harrison | DeepTrust Alliance, Dave McGibbon | Passbase

11:30 am – 12:30 pm N E X T S T E P S I N D ATA P R O T E C T I O N & C O M P L I A N C E

GDPR, CCPA, AND BEYOND OR: HOW I LEARNED TO STOP WORRYING AND LOVE PRIVACY REGULATIONS Marla Hay | Salesforce

IDENTITY VERIFICATION DONE RIGHT Dave McGibbon | Passbase

B E H AV I O R A L A N A LY T I C S & C U S T O M E R J O U R N E Y

PRIVACY — DO WE ACTUALLY CARE? Christian Goy | Behavioral Science Lab

THE IMPORTANCE OF STRONG CUSTOMER AUTHENTICATION FOR OPEN BANKING Raveen Athapaththu | WSO2

12:30 – 1:30 pm L U N C H B R E A K

1:30 – 2:30 pm CONSUMER IDENTITY MANAGEMENT Mod.: Richard Hill | KuppingerCole Analysts AG

C I A M A S K E Y F A C T O R F O R Y O U R B U S I N E S S S T R A T E G Y

BE PREPARED FOR THE ONE IDENTITY. REQUIREMENTS, IMPACT AND BENEFITS. Dirk Wahlefeld | COGNITUM Software

CIAM API MARKET: PREVIEW OF THE LATEST IDENTITY API LEADERSHIP COMPASS Richard Hill | KuppingerCole Analysts AG

MARKETING AUTOMATION, AI & BOTS Mod.: John Tolbert | KuppingerCole Analysts AG

T H E A I P O T E N T I A L

CONSUMER PRIVACY VS. ARTIFICIAL INTELLIGENCE Kevin Murphy | Rylem Consulting

PANEL: PROTECTING CUSTOMER DATA THROUGH APIS AND MACHINE LEARNING Allan Foster | ForgeRock, Joe Zanini | Ping Identity, Nathan Lau | Federal Bureau of Investigation - Seattle Division, Kevin Murphy | Rylem Consulting

2:30 – 3:30 pm I D E N T I T Y M A N A G E M E N T W I T H B L O C K C H A I N

SELF SOVEREIGN IDENTITY, THE ENTERPRISE AND BEYOND Mike Vesey | IdRamp

HOW BLOCKCHAIN IDENTITY CHANGES EVERYTHING FOR CUSTOMER SERVICE Vic Cooper | HearRo, Inc.

M A R T E C H - P O T E N T I A L S , R E A L I T Y A N D C H A L L E N G E S

BETTER TOGETHER: MARKETING AND ENGINEERING COLLABORATE TO IMPROVE CX Rakesh Soni | LoginRadius

PANEL: WHY ACCOUNT TAKEOVER IS REALLY A FRAUD PROBLEM Balraj Dhillon | Simeio Solutions, Scott Olson | iovation, Tim Maciejewski | Boku Identity, Justin Richer | Bespoke Engineering, LLC

3:30 – 4:00 pm C O F F E E & N E T W O R K I N G

4:00 – 4:20 pm DEEPTRUST - TACKLING THE CHALLENGE OF DIGITAL FAKES Kathryn Harrison | DeepTrust Alliance

4:20 – 4:40 pm IDENTITY VERIFICATION - KEY TO CUSTOMER SUCCESS Balraj Dhillon | Simeio Solutions

4:40 – 5:00 pm HOW DOES DECENTRALIZED IDENTITY LOOK LIKE FOR THE MARGINALIZED POPULATION (FUTURE CONSUMERS) Kristina Yasuda | InternetBar.org

5:00 – 7:00 pm H A P P Y H O U R

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Frolik Kitchen + Cocktails

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8:30 am – 5:00 pm C H E C K - I N & R E G I S T R A T I O N

8:30 – 9:00 am W E L C O M E C O F F E E & N E T W O R K I N G

9:00 – 9:20 am CONSUMER AUTHENTICATION: KEY TRENDS AND TAKEAWAYS Richard Hill | KuppingerCole Analysts AG

9:20 – 9:40 am THE MOST FORGOTTEN THING IN IDENTITY MANAGEMENT Ian Glazer | Salesforce

9:40 – 10:00 am THE KEY TO B2B GROWTH: STRONG VALUE NETWORKS OF CUSTOMERS & PARTNERS BUILT ON TRUST Blaine Carter | FranklinCovey, Sonny Dasgupta | SAP Customer Data Cloud

10:00 – 10:30 am C O F F E E & N E T W O R K I N G

10:30 – 11:30 am STRONG AUTHENTIFICATION Mod.: John Tolbert | KuppingerCole Analysts AG

A U T H E N T I C A T I O N W I T H B I O M E T R I C S

STANDARDS FOR STRONG CUSTOMER AUTHENTICATION AND IDENTITY - FIRST NATIONAL REGULATORY PROPOSALS FROM THE UK Andrew Churchill | MIDAS Alliance / Technology Strategy

PANEL: THE FUTURE OF BIOMETRICS IN IDENTITY Andrew Churchill | MIDAS Alliance / Techno-logy Strategy, Justin Richer | Bespoke Engineering, LLC, James Tuffery | Ipsidy, Inc.

TRUSTBUILDING Mod.: Richard Hill | KuppingerCole Analysts AG

I D E N T I T Y I N T H E A G E O F Z E R O T R U S T

WHAT IS TAKES TO WIN IN THE TRUST ECONOMY, TRUE IDENTITY VERIFICATION Blair Cohen | AuthenticID, Tim Maciejewski | Boku Identity

PANEL: HOW TO ACHIEVE CLOUD-ENABLED ZERO TRUST ACCESS MANAGEMENT WITH UNPRECEDENTED ARCHITECTURAL FLEXIBILITY Blair Cohen | AuthenticID, Parker Crockford | Onfido, Richard Sand | IDF Connect, Inc.

11:30 am – 12:30 pm U S E R - F R I E N D LY LO G I N P R O C E D U R ES

THE PASSWORD MESS: YOUR SECURITY POLICIES ARE DESTROYING YOUR USERS Justin Richer | Bespoke Engineering, LLC

PANEL: BALANCING AUTHENTICATION SECURITY WITH USER ADOPTION Dave McGibbon | Passbase, Dirk Wahlefeld | COGNITUM Software, Michael Greene | Enzoic (Formerly PasswordPing)

R E C E I V E C U S T O M E R C O N F I D E N C E

CROSSING THE FINISH LINE WITH IDENTITY - THE LAST FEW STEPS ARE THE HARDEST Vittorio Bertocci | Auth0

PANEL: WITH GREAT PERSONALIZATION COMES GREAT RESPONSIBILITY Sonny Dasgupta | SAP Customer Data Cloud, Christian Goy | Behavioral Science Lab, Megan Smit | PayByPhone, John Summers | Akamai

12:30 – 1:30 pm L U N C H B R E A K

1:30 – 2:30 pm CIAM INNOVATION Mod.: John Tolbert | KuppingerCole Analysts AG

VA L U E & S E C U R I T Y F O R T H E C O N N E C T E D C U S T O -

M E R

LATEST RESULTS OF THE CONSUMER AUTHENTICATION LEADERSHIP COMPASS John Tolbert | KuppingerCole Analysts AG

BOOST YOUR B2B/B2C SCENARIO WITH BYOID + EKYC USING DECENTRALIZED IDENTITY Naohiro Fujie | Itochu Techno Solutions

CONSENT MANAGEMENT Mod.: Richard Hill | KuppingerCole Analysts AG

C O N S E N T L I F E C Y C L E M A N A G E M E N T

HOW THE UMA AND CONSENT RECEIPT SPECIFICATIONS ENABLE PERSONAL AGENCY OVER ONE‘S OWN DATA Allan Foster | ForgeRock

CONSENT IN OPERATION: A HUMAN APPROACH TO CONSENT DELEGATION Peter Davis | Airside Mobile

2:30 – 3:30 pm C I A M F U T U R E T R E N D S P R E S E N T A T I O N S

PANEL: NEXT STEPS AND TRENDS IN CONSUMER IDENTITY MANAGEMENT Lubna Dajani | Allternet Ltd., Allan Foster | Forge-Rock, Naohiro Fujie | Itochu Techno Solutions, Kristina Yasuda | InternetBar.org,

C U S T O M E R D A T A P R O T E C T I O N

CONSUMER DATA IN THE TIME OF PRIVACY AND REGULATION John Lima | CoffeeBean Technology

PANEL: THE NEXT GDPR? THE GLOBAL IMPACT OF PSD2 Ankit Gupta | Persistent Systems Inc, Marla Hay | Salesforce, John Lima | CoffeeBean Technology, Angie White | iovation

3:30 – 4:00 pm C O F F E E & N E T W O R K I N G

4:00 – 4:20 pm ENGAGING WITH LAW ENFORCEMENT IN PREPARATION FOR A DATA BREACH Nathan Lau | Federal Bureau of Investigation - Seattle Division

4:20 – 4:40 pm WRAP UP John Tolbert | KuppingerCole Analysts AG

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