Ooredoo Oman Updates

Ian Dench – Chief Executive Officer 19 June, 2019

2019 Capital Markets Day Doha - Qatar

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Oman is a wonderful combination of ageless heritage and modern life. A place where one can explore a traditional souq in the morning, and attend a world-class show at the renowned Royal Opera House Muscat in the evening.

Location : Middle East, bordering Arabian Sea, Gulf of Oman. Saudi Arabia on its Western border, Yemen on its Southern Border, and UAE on its North-

Western Borders.

Population : 4.67 million, 38% under 30 years old, Omani’s 56.8% and Expatriate 43.2%

Size : 309,500 sq. km

Economy : Hydrocarbon based, strong movement to diversification Service Industry esp. tourism is displaying strong growth

GDP : USD 72.64 billion

1 Omani Rial = 2.6 USD

Sultanate of Oman: Experience Oman

2

Source: NCSI, Oman

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Oman Telecom Sector Highlights

3

Class 1 – Integrated Operators (Fixed, Mobile, Internet)

Class 2 – Mobile Resellers (MVNO)

Internet Service Provider (ISP)

International Gateway Operators

Access Infrastructure Operator

Connect Arabia

73%

87%96% 92%

0%

20%

40%

60%

80%

100%

120%

-

100,000

200,000

300,000

400,000

500,000

600,000

700,000

2016 2017 2018 2019 Q1*

Fixed Voice Market (% Household)

50%60%

72% 72%

0%

10%

20%

30%

40%

50%

60%

70%

80%

-

100,000

200,000

300,000

400,000

500,000

2016 2017 2018 2019 Q1*

Fixed Internet Market(% Household)

151%152%

141% 143%

134%136%138%140%142%144%146%148%150%152%154%

6,100,000

6,200,000

6,300,000

6,400,000

6,500,000

6,600,000

6,700,000

6,800,000

6,900,000

7,000,000

2016 2017 2018 2019 Q1*

Mobile Voice Market(% Population)

89%

95%

90% 90%

84%

86%

88%

90%

92%

94%

96%

-

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

2016 2017 2018 2019 Q1*

Mobile Broadband Market(% Population)

Source: TRA OmanQ1 2019 are indicative numbers

Oman Tower Co.

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Journey from Nawras to Ooredoo Oman

4

June 2004

Ooredoo Telecom (formerly Nawras) became the second cellular provider (GSM) to be awarded a license to operate in Oman with an paid upfront license fee of OMR 40 million (US$ 104 million). Qtel’s first venture outside Qatar

December 2007

Ooredoo launched its 3G/3.5G services

April 2009

The TRA awarded Ooredoo the Sultanate’s second fixed license

November 2010

Successful IPO, Ooredoo was listed on the Muscat Stock Market (MSM).

February 2013

Commercial launch of its 4G LTE services

October 2014

Nawras rebranded into ‘’Ooredoo ” as one global entity with 12 international operations, with global HQ in Doha, Qatar.

2018-Present

Launch of Tahadi Program to be ready for 3rd MNO.

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Consistent Growth in Revenue, EBTIDA, and Net Profit (NP)Data represent 65% of overall Revenues.

252.1270.0 273.6 283.6

68.0 68.6

2016

Rev

en

ue

Q1 20192015 2017 2018 Q1 2018

+4%

0.9%

OM

R M

illio

ns

137.5148.3 151.0 154.6

37.1 38.8

201820162015 Q1 20182017 Q1 2019

EBTI

DA

+4%

4.6%

41.646.3

31.0

41.9

8.0 8.5

Q1 20182015 Q1 201920172016 2018

Net

Pro

fit

0.2%

6.3%O

MR

Mill

ion

sO

MR

Mill

ion

s2017 NP was impacted by increase in Royalty (12% from

7%), Corporate Income Tax (15% from 12%) and With

Hold Tax (levied on all services)

5

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Sultanate of Oman Mobile Market Share - Customers

Q1 2018 Q1 2019

3.0493.057

-0,3%

Tho

usa

nd

s

Ooredoo Oman Total Customers

41.3%

15.2%

40.9%

43.7%

41.6%OO

15.4%

2015

17.1%

2016

42.5%

42.2%

2017 Q1 2019

44.5%

43.7%

11.7%

2018

44.6%

43.9%

11.5%

OTL

Resellers

Market Share: Mobile Market Leadership Captured 44.6% share of Mobile market, 50.4% with Friendi MVNO

* Q1 2018 OO Total Customers are pre TRA (march 2018) directive on start kit restrictions.

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1,7991,884

124 151

Q1 2018 Q1 2019

+4.7%

+21.8%

MBB

HBB

224 242

2,708 2,654

Q1 2018

2,932

Q1 2019

2,896

Ooredoo Oman MBB* and HBB** customersOoredoo Oman Mobile Market Share - Customers

Market Share Growth Strong growth in the Fixed segments with Fixed Wireless (LTE -TD) & Super Fibre.

Tho

usa

nd

s

Tho

usa

nd

s

MBB*: Mobile BroadbandHBB**: Home Broadband

Prepaid

Postpaid

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99.09%2311 sites

97.75%2132 sites

87.75%96.25%2013 sites

2G - % Population

4G LTE - % Population

3G - % Population

Fast HBB - % Households

Network Coverage: Rapid Growth in 4G coverage

8

National Fiber

Backbone

5,862 km

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CAPEXMajor 4G Network Expansion accomplished; achieving savings through Group Sourcing.

9

77

64

4752

11

2017

18.1%

24.0%

31.0%

2015 2016

17.2%

2018

15.4%

Q1 2019

CAPEX/Rev. Margin (%) Capex OMR (mil)

OM

R M

illio

ns

| |19 June 2019 10

2018-2019: Achievements & Awards

Long-term agreement signed with Friendi, part of the Virgin

Mobile Middle East & Africa group.

Awarded fastest mobile network - Ookla H1 2018.

Joint cooperation agreement signed with NBO for financial services.

Official launch of D2C data center.

Increase use of digital channels – Chatbot & Social media -

decreasing calls to call center by ~49% YoY.

Ooredoo app (1 million downloads, ~650K active users &

application rating of 4.2 out of 5).

GBA - Digital Transformation Award 2019.

Best Digital Brand Campaign Oman 2019 – Be Digital.

Maintaining market leadership across key metric such as Brand Equity Index (BEI) & CSAT.

Transform MENA award: Best rebrand of Digital property –

New Shababiah.

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Successful Campaigns, Commercial Edges and Segmentation (B2C)

11

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Successful Campaigns, Commercial Edges and Segmentation (B2B)

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2019 -2020 Regulatory framework

13

Third Mobile Operator

Itqan Tech Development LLC (“Itqan”) leading a process of forming a consortium to establish 3rd Mobile Operator.

Vodafone to become ‘strategic partner’ for third mobile operator in Oman

“signing of a memorandum of understanding between the company owned by a local consortium of investment funds and between Vodafone (as a strategic partner) for obtaining the third operator license to provide mobile public telecommunications services in the Sultanate”

5G Frequency for Mobile and Fixed Network

Reaching agreement with TRA on a unified 5G, 3.5GHz Frequency Range with (100 MHz) Band of both Fixed and Mobile Requirements

Oman Tower Company

Joint venture between Oman 70 Holding Company, ActivCO, and Oman Broadband Company to build telecommunications infrastructure to be utilized by all licensed operators in Oman. About 600 towers to be build in next five years.

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Ooredoo Oman’s Strategic Focus “Enriching Customers Digital Lives”

14

Great Network

Network Expansion to cater capacity and coverage

Awesome Digital Experience

Digital Reach to Customer (App)

Best Price Innovation & Value

Lead in price innovation and value

Accelerate new business opportunities

Diversify sources of value

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Great Network

✓ FTTH with OBC

✓ LTE TDD

✓ Massive MIMO

✓ Fiber to new Developments

✓ 5G to drive data utilizations

starting with FWA

✓ TRA approved the spectrum

Jun/19 for mobile and FWA

✓ Target commercial launch

19/20

✓ Data Experience Leadership

✓ Additional Carriers

✓ Indoor Coverage to cater

capacity

✓ Regional hotspots (eg Salalah)

✓ Microwave to Fiber

✓ VSAT to Ruralstar

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Awesome Digital Experience

19 June 2019 16

• Growth on Digital Shababiah – Oman’s first fully Digital plan

• Driving APP recharges

20% increase in daily recharge volumes31% increase in recharge values

DIGITAL SALES DIGITAL CARE

• APP Growth Focus

200K new users acquired to the APP4M redemptions through the APP 7 Point increase in CSAT for APP

• Offer Online Channel attractiveness with EXCLUSIVE Online ONLY offers Watch GT with the P30

Higher activity levels / Higher ARPU

400% increase in sales over prev. campaignPre-orders ran out of stock within 1 weekIncrease in traffic by 250%

• Social Media Engagement

Achieved #1 position across social channels

DIGITAL MARKETING

• Use of relevant regional SM influencers

Consistent leadership in Brand Equity Index

=

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Best Price Innovation & Value

19 June 2019 17

POSTPAID PREPAID Home

• First fully Digital Post paid plan with no contract & loads of data

• Introduced Weekend data for Post paid leading to higher adoption & usage.

• Shababiah MIX: Build own plan via app based on individual voice and data needs.

• Faster fibre speed offers to acquire incremental new customers to HBB.

• Unlimited Data offers: Data, Video & Music to drive higher revenue via RTA and Smart CVM activities.

• Bundle higher rental home internet plans with more value such as FREE mesh device & discounted TV offers.

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Accelerate new business opportunitiesCreating New Value Chain & Services

18

Internet of Things (IOT)

• IoT, primarily in the industrial and logistics industries, using different types of wireless connection (WIFI, GPRS, WiMAX, Bluetooth, etc.), mobile device users can keep in touch anywhere in the world where GSM/Fixed (Wifi) networks are available.

•M2M technology, provides the ability to collect critical business data on an ongoing basis. It maintains a constant relationship between all electronic active devices within the organization.

Cloud Services

•Providing services related with colocation, virtual software provsisioning esp, to SME, Schools, Universities on Oracle/SAP ERP suites, Microsoft Office/Sharepoint, etc..

•Providing Cloud Data security services/firewalls

•Bundle packages with connectivity

•Bandwidth prioritization to ensure optimum throughput when required.

•Upsell for home broadband users to use web based MS office, storage, email suites, etc.

Mobile Financial Services

Online Money Transfer/wireless money transfereTrade (B2B and B2C, M2M)Mobile payment system

Augmented & Virtual Reality (AR & VR)

• Tourism, Medical, Classroom, and research centers, virtual 3D tour for potential customers

•Popular application like Anatomyou allows you to make a real 3D tour of the human body. This software can be successfully used even in school curricula.

Smart Cities/Campuses

•Partnering with local municipalities/colleges to provide citywide smart city/campus solution (Hotspots, smart energy utilization, smart metering, online security, monitoring of air quality. etc..

Media & Entertainment

•Communication with customers and other partners via social platforms

•Better quality (4K) of content, speed of streaming. download, and latency

•Connectivity across multiple sites (live air )

•Intelligent advertising to cater targeted audience.

Thank YouPresented by:

Ian Charles Dench - CEOIan.dench@Ooredoo.om

P.O. Box 874, PC 111Central Post Office,Sultanate of OmanT -+968 2200 2200F -+968 2200 2299Ooredoo.om